Disappointed ! Been a life long customer of Napa Auto Parts. Father passed on his Honda Civic,…read moreneeded a new battery. Kaneohe store , does not install. Had to go to O'Reilly ! They not only installed, but provided excellent fast customer service.

Giving them 5 stars because they were very helpful. I just had to change my back brake light…read more Only had a few minutes before my niece took her road test or wed have to reschedule. I asked if I could borrow a wrench for a few minutes and thank God they had a spare set i could borrow. Changed that light just in time to get her to her testing! Thank you!

I feel bad not giving this small company my business, but if they can hire and keep individuals…read morelike this working for them, then they clearly don't care about their reputation. I came by today to inquire about a part for my BMW and was trying to figure out where to park when a woman came out and immediately told me to move--no courtesy, no explanation, just pure hostility. When I calmly asked if she was moving her car or if I could park there briefly, she refused to answer and instead told me to "f*** off and get off the property." Completely unnecessary and unprofessional. A simple answer to my question would have resolved everything, but instead, she chose to be dismissive, rude, and outright hostile. To top it off, she even flipped me off through my car when I told her I'd call the store to clarify parking. It's unfortunate because I would have liked to support this business, but if they allow employees to behave like this toward potential customers, it's clear they don't care about how they're perceived. I'll gladly take my business elsewhere--somewhere that values professionalism and common courtesy. Giving this review of five star because I don't want to hurt a local business, but I want them to learn a lesson out of this.

wouldn't not recommend buying parts from them, I bought a crank position sensor for my car and it…read morewas broken so I came to return it and they told me that you won't take back electrical parts even though they sold me a broken part. So I bought a new one and installed that and it worked so I had proof that the other one was broken and they took it away from me and told me they would send it in to the manufacturer to see if it was broken and then they would give me a refund. I've waited three months now and they keep giving me bullshit about the part and won't give me the part back or a refund just stole me out of $100. Owner is a total arrogant asshole.. I recommend shopping elsewhere for parts

Best Sales Consultan! Mackey, He got our 5 star review! Best recommendation from a friend from the…read morefirst phone call to shipping our 2026 Toyota 4Runner was the easiest over the phone purchase we ever made! Very personable, knowledgeable, and best communicator (always kept us informed). Super stoked to have had the BEST experience with Servco Toyota Windward Mahalo! The Borden's We will definitely share and recommend Mackey from Windward Toyota!!!

It was a pleasure to work with both Bryson Higa (GSM) & Rob Hutcheson! Bryson answered all of my…read moreinitial & post purchase questions and Rob did an excellent job of keeping me informed of the status of when my LC was available to pick up. He did a very thorough job in explaining all of the paperwork and features of the LC once I picked it up. Both Bryson and Rob are very knowledgeable and a pleasure to work with. If you are looking to purchase a new Toyota, I would highly recommend buying it at Windward Toyota and work with Bryson and Rob as they are awesome!!!

We had a really really bad experience with this guy. We were looking for a FULLY electric bed for…read moreour disabled daughter of 14 years old. He advertised a fully electric hospital bed. We called him and explained why we needed a bed like that, and emphasized that we particularly needed the high-low function. We asked if everything was working properly. His answer was "yes, everything is working properly, I checked it". So we rented a trailer for $50 and went over there to buy the bed for $500. When we got home it turned out the high-low function of the bed did not work, so we called him immediately. At first he said he was willing to pay the bill for the repair. So we looked for the cheapest way to fix it. We spent many, many hours on the phone with technicians and searching the internet. It would cost around $ 300,- so we called him to tell him that. Then he wasn't so kind anymore and told us he had never said he would pay for the repair and that we had to pay for it ourselves. We said that he had said that everything worked properly, and that this was not true, so we asked if we could return the bed and if we could get reimbursed. His answer was 'no way'. When we repeated that he had said all functions of the bed were working properly, his only response was that we should take him to court and sew him, after which he hung up on us. This very unreliable and untrustworthy guy is making money on our disabled daughter's back. He should be ashamed of himself. He damages the Hawaiian people's reputation of being kind and helpful.

The most disrespectful interaction I've ever had with a dealership. Called inquiring about a car…read moreand wanted to know about the history on it. Told me they don't "waste their money on $1,500 cars" so safe to say I'm sure they don't waste their money on any car history and you shouldn't purchase a vehicle from here. Thankful for whoever answered the phone and was so awful because it saved me money and probably my life. (Read the non recommended reviews)

An awesone Volkswagen specialty shop that used to be in waialae but now located in harbour center…read moreAiea in back of matco. Parking is plentiful. Shop is airconditioned with a clean organized showroom. Alex friendly and knowledgable (shop owner) has a lot of quality hard to find parts in stock. If you own a Vintage aircooled Volkswagen and looking for quality parts check out Island Vee dub an asset to thr Vw community

Excellent service and always helpful with my 78' bus. Helped with many parts and windows.read more

Had another awesome car burying experience!!! Moani, Pat and everyone there are easy to work with!…read more Yes, it can get chaotic in the office, (phones ringing, deals being worked on all computer stations, walk in customers, but it all works out!) Mahalo for all the excellent experiences!!! We always refer people to your shop!

Moani was wonderful and put me at ease when I was feeling pressed and stressed. As a single mom…read morewith three kids finding the right car was a really big deal. The Car Shop has a low-pressure, local vibe unlike other lots that are pushy and aggressive and were giving me anxiety. Patrick was cool and kept it real on the test drives. Both of them were patient with me, and Moani was understanding about my financial situation and questions about financing, etc. I'm so happy to now have my dream "mom car" - Honda CRV. I definitely recommend The Car Shop, and I'm so glad I came to see them before getting sucked into getting another car somewhere else.

I have taken my RX8 to Randy's Napa Service many times over the last nine years and was always…read moresatisfied with their work. I've had virtually every type of problem a car could have (brakes, exhaust, ignition, tires, clutch, rack and pinion, suspension, radiator, A/C) and all they were able to successfully complete all of those jobs. Many times I was able to have my car worked on with less than 24hrs notice. Several problems such as the A/C were fixed after other shops refused the jobs. I've always felt the price to be fair and appreciate the can do attitude of the MECHANICS (not "techs"). Thanks for helping me keep my 13 year old Rx8 on the road.

Trustworthy technicians who do quality work. Brought 3 different cars here and absolute perfect…read morerepairs by these guys. Highly recommend for all types of repairs.

Even though it's in the Safeway strip mall next to City Mill, it still feels like the neighborhood…read moreAuto Parts store right around the corner from my house! These guys are always super friendly and they get to know you by name.

Thank you Justice from O'Reilly Auto Parts in Kailua, HI! Professional and knowledgeable! He helped…read moreme purchase and then he installed the battery in my Lincoln Mark LT Truck!!! In and out in 30 minutes! You won my business!