The main reason is that I'm giving a BAD rating is I had order a part $160.00 and the part was…read morebroken, so I had them order another part. Also had to run to Sherman Tx, 20 miles to pick up the defective part. They were to check it and they didn't, it was broken as well. I didn't find out until I had gone out there to pick it up. Okay, so you may say that third time a charm, right. Not, the third one was sent out to the shop doing the work. They did a great job in putting it in! But when I went to pick the car up, they told me that the wire harness was missing from the part; they had to remove it from the old one and put it back on the new part (cooling fan, 2006 Toyota) . So when confronted the O'Relies manager said that it wasn't their problem and clearly he had no idea what was going on. He wasn't prepared to call anyone, especially me, he didn't have a clue about anything around the situation. Then he started to explain that it was the shop's fault for not calling O'Relies back? I asked him for the DMs number and he refused to give me any information. I'm sure the person is not up to be a manager, no people skills, rude, and passes the ball off to others to take the fall. I'm now waiting for the DM to call me back. And I will be wanting respect and reimbursement for the faulty parts. I'm not Impressed! Management skills lacking, people skills zero. And the fact that his didn't hone up?? I rate him a zero, and that's giving him too much credit.

I was in and out so fast, needed a car battery replaced and the guy was super helpful.read more

RIPOFF. BIG TIME…read more They quoted $720 to install a new horn. Haha. I'm not joking. STAY AWAY.

Fast and professional, no complaints. Recommends anyone for good service . If I need more work I…read moredef will be back.

Incredible purchase experience from the Sales Department all the way to the Finance Department‼ I…read morewill continue to give them my repeat business

Buck from the parts department was just amazing. He ordered some…read morepaint for me to be able to touch up my car. He also helped me with some interior workings of the car. He is just great.

Such a HARDWORKER! I honestly can't believe how smooth my car drives now. I needed a new tire put…read moreon my 2020 Tesla Model 3 && GET THIS, he came ALL THE WAY to me!!!!!!! Excellent installation, very knowledgeable, genuine and honest. There's no dollar amount I could compare to his value. A True Diamond in the Rough

Chris quoted me a fair price and within an hour he was at my apartment replacing my starter on my…read moreDodge Ram. Highly recommended!

Man I gotta tell ya having my vehicles serviced at this location in Allen Tx is always a blessing!!…read moreFrom the time I pull up with no reservations the crew immediately goes in to action like I'm a professional driver on Indi 500 race track..team checks me in cars up cars down quick quality service don't pay my bill and I'm back on the road safe and rolling again!!! O and the service guy Ray Gay is as usual MORE than professional, gives loads of help preventive care advice and always a happy go lucky dude. Thanks Brakes Plus!! Lo D!

First time and last time im coming here. Service was not helpful at all . they didnt seem…read moreinterested in helping me . i don't recommend coming here because unless youre friends with the staff you might not get good seevice .

Nobody is budging on vehicle prices these days especially if they're a highly desirable model…read more While most lots inventory has improved,these guys need more used vehicles. Great truck but outrageous price....I passed

I bought a used 2025 Corvette Z06 on March 7, 2026. The sale price was decent at $101,888.00. I…read moretraveled 4.5 hours from Tulsa to buy the car and had been pre-approved for financing. I wired the dealer $10k days before. I told my sales guy I needed to be home by 4:30 because I am in a band and was playing that evening. 1- I was stuck arguing about extended warranties and maintenance plans that I would never use and the car was under full factory bumper to bumper warranty. I usually only keep my cars for a year or maybe 2 tops. Over an hour debating with Gibert Martinez, the finance guy would not do a bare bones contract. I did plan on refinancing when I got home to get a 3.49% APR at my credit union. So, finally at around 12:30 said fine, I'll just cancel the warranty and maintenance when I get home. I HAD TO GO to be home in time. (I had to speed the whole way home and was still 1 hour late because we ran into 2 plus hours of bad weather.) 2- When I received my contract there was an additional paint and interior warranty for $1349.00 which btw was never applied. Sunday, I rinsed the car off and the water did not bead up at all. NO paint protection wax or silicone or ceramic coating was applied to my car. I took the car that week to a reputable detail shop and they did checks on the car. It showed no wax or any paint protection on the car was ever applied. ZAKTEK is a interior and exterior protection "warranty" that in non- refundable and also never applied. 3- The contract numbers do NOT add up. OKlahoma sales tax $4647.78, Ext. Warranty $2150.41 (although contract states $2205) Maintenance agreement $960.00, Doc fee $225, Government license fee $800 (?), Etag $10, dealer inventory tax $155.41, price of car (listed at $101,888) add all up equals $110,836.60, plus $10,000 down should be $100,836.60 financed. But the contract says $103,535.17 financed. That's a $2698.57 discrepancy. Remember point 2? the $1349 for the non applied ZAKTEK? guess what $1349 x 2 comes to? $2698. Not only did they charge me for the paint protection that was never applied but they charged me twice. but the $1349 was not listed on the financed break down but I do have the contract in my paper work.... This is a deceptive, crooked company. DO NOT BUY FROM THEM!! you have been warned. LOOK AT THEIR YELP RATING 2.2

Second visit for emissions test for my other vehicle. As stated in my previous review, it was a…read morequick in and out with the test. Highly recommend this place

Very friendly and affordable. Got me in and out quickly. While there witnessed interaction with…read moreanother customer who was elderly and the kindness the staffed showed this old woman was just awesome :)

Matt, our salesperson, was fantastic. He was personable, professional, transparent, and easy to…read morework with throughout the entire process. The service team also deserves recognition. We had a due bill for a few items after the sale, and they did an outstanding job. The work was completed efficiently, and the car looks even better than when we purchased it. The sales experience itself was more mixed. We came in with a very clear objective: we had a firm budget and were focused solely on the out-the-door price. We communicated that from the beginning and were consistent throughout the process. The initial numbers presented were nearly $2,000 higher than our target, so naturally there was some negotiation. What surprised me was a comment from the sales manager that seemed to place blame on us for the price we were offering. Our negotiation was respectful and non-confrontational, and Matt handled everything professionally. The sales manager's response felt unnecessary, especially given how clearly we had communicated our goals. It came across as petty and out of touch with the tone of the conversation. Ironically, we ultimately agreed to a price that was about $350 higher than our original target. Despite being heavily involved in the negotiation, the sales manager never came over afterward to shake our hands, thank us for our business, or help close the experience on a positive note. For me, the car-buying experience is about more than the final number. It's about how customers are treated throughout the process. Matt understood that. The service team understood that. Unfortunately, the sales manager missed the mark. That said, we're happy with the vehicle and appreciate the efforts of everyone who helped after the sale. Matt: thank you for your professionalism and genuine desire to help customers. 5 stars Service team: thank you for the excellent work and efficient follow-through. 5 stars Sales manager: I appreciate the hustle, but a little more self-awareness and customer focus would have gone a long way. 2 Stars

Bought a new 4Runner there. A week later, I called and asked them if they could remove the dealer…read moreinstalled GPS tracker from my car because I don't want to be tracked. Someone from the Service Dept said VERY COLDLY " We can't uninstall it. Do you want to talk to Finance Dept?", for which I asked " I am not financing with Toyota or this dealership. What does it have to do with your Finance Dept?" He refused to answer my question and said coldly, "I'll transfer you to the Finance Dept." Then, without me agreeing or even letting me finish my sentence, he put me to the Finance Dept, which didn't answer their phone 4 times. Later on, I also had to call the Finance Dept to ask where my registration was because they blew past the legal 30 day deadline to file it. My suspicions were confirmed when I finally received the registration and saw a late fee penalty in the itemized charges. No one in Finance ever picked up the phone to explain why they failed to file on time; it just goes to voicemail every time. This is a huge red flag. Dealerships often delay these filings when they have internal cash flow issues or major back office disorganization. My car buying process was relatively okay, other than the typical salesman tactics (which were a lot, but expected, I guess. For example, the actual document's fee you pay is more than what is shown on the invoice you sign at the end. The form you sign says the doc fee is $225, which is right on the state mandate maximum amount. But you actually paid more than that on another copy of the invoice. The dealership add ons. etc. ) which I was able to see through it because I was prepared. But I feel like there definitely is something fishy going on with their GPS tracker (CarRX). Why is the Service Dept so defensive about a GPS tracker on a car I already bought? My lender doesn't require it, yet the dealership is acting like it's state secret. Why are they so desperate to keep a tracker on a car they no longer own? Or are they trying to keep tracking me and keep selling my data to make more profit off me? Emm, food for thought. I was going to give this dealership a 4 star. Because everything was fine with me until when I had this rude encounter with the Service Dept and the non-responsiveness from the Finance Dept.