Fully stocked & kept organized & clean. Had everything you could need & more for car supplies, quick replacement parts, cleaning & maintenance products. Staff are chill & they have great customer service when you're looking for parts that may not be in stock. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Mountain View, California

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Overall, the store is well stocked and most of the staff is nice. However, an employee named Chase made my experience unpleasant. I came in needing engine oil and was helped by a different associate who explained what to get. I then couldn't find the aisle, so I asked Chase for help. He was rude, and when I asked if I needed an oil filter (I've never done this myself), he said yes, then responded, "Oh, I don't know if we even have it." He eventually found it. When I was ready to check out, the associate who originally helped me came over. Chase said to him, "I don't even care, you do it." That attitude wasn't okay. read more

Today my college student daughter went to buy a battery for her car. "Bogart" ask her how many cylinders does your Corolla have? 4 or 6 cylinders? What an idiot! My daughter then told the guy can he please switch the new battery out of her car. The idiot told my daughter we don't provide that service here...which they do. That fool didn't give a crap about customs service...he kept talking with his coworker about the party they went to and what they were going to order for lunch today. Too bad I'm out of state to help my daughter in college. I just wanted to post this so the higher ups can see what kind of lazy no good for nothing workers they have. No wonder this store has very low ratings. I hope when your daughter is in need for help she doesn't get treated like you gave bc karma is real. read more

These guys are the best. I stopped in there as one of the light bulbs in my Hyundai Tuscon was out. I knew the bulb I had to get, and they had it. I asked if they still installed stuff, and they quickly said they would try. That's all you can ask, of course. So, one gentleman found where it needed to go and pulled out the piece holding it. But he couldn't reach far enough in to pull out the dead bulb. He tried and tried. It wouldn't turn. He kept reaching in. I asked if his hand was too large, and he agreed. He called over one of the other gentlemen to see if he could get his hand in further. He got it out. The first guy tried to put it back, but the same problem. He went back in to get his friend to come back out. The bottom line, they worked really hard for me, and I so appreciate it. Wonderful customer service and they are just nice. Thank you, big time. read more

I was in the area and stopped by this store but the guy behind the counter was useless. He couldn't help at all and didn't attempt to. I had to call another store to get part numbers so that he could locate the parts. Just skip this location. There are a few other locations just a few miles away, try them instead. read more

Rude Assistance manager. Wouldn't answer my very simple question and said I was "cutting the line" which I clearly wasn't because I was in the Online Pickup area which had nothing to do with the regular customers. If I wasn't supposed to be there, then what is the point of the sign?! Since it was only him and one other person, I didn't care if I waited until the line died down. This place is a dump as well, dirty, the front store window broken and boarded up, not very welcoming. Do not go here if you're looking for exceptional service. You won't get it! read more

Just had a Great experience with 5 star customer service from salesman Freddie. His helpful Professional personality was outstanding as he answered all my my questions about a replacement Battery. Then he changed it for me and I was on my way in 10 minutes! Freddie is a Great addition to your team on California Street! read more

Just had a really nice experience. Walked in and was immediately greeted by "Niko". I told him what I was looking for and rather than just pointing me in the right direction he actually walked me over to it! He then rang me up and I was out in no time. Best experience I've had at this location! read more

I was at this store yesterday morning, there were only two of us in the store. The man in front of me was purchasing a battery and asked for help installing it since his cars battery was dead and he did not have any tools. They were out here from back east. I heard the man say he was at Stanford and after the worker refused to help him and was telling him to drive to a shop to pay them to swap the batter I spoke up. I told the man I lived five minutes away and if he fallowed me I would be glad to help him. It took us five minutes to swap the battery, I also found out the man and his wife where her so there child could have brain surgery at Stanford. What happened to them helping and loaning tools? I am just glad I was there to help the family and earn some good karma. read more

It's now nearly June(!) and I finally got around to taking my car back to O'Reilly's to diagnose what the check engine error is on my car! Can you believe it? I work from home and live in an area where it's easy to get around and do my errands without a car, that's why it took so long. Still, I've been driving it to places where i needed to haul heavy stuff home -- probably about 250 miles since I last posted. Guys, I was so lucky I didn't break down on the freeway somewhere because when I took it back to O'Reilly's today, the code came up as "Severity: 3 out of 3. Stop and repair vehicle immediately." I'll never ignore that warning light again! Anyway, Raul was so friendly, professional, and super helpful in diagnosing the problem. He also gave me a couple of great recommendations on where to get my car serviced that are close to where I live. I'll be taking care of that soon, so look out for my next review on that. Shout out to "Mr. Awesome" Raul for his help today, and also Kevin and Bogart who answered the phone both times I called for advice before and after bringing my car in. The customer service at this California Street location of O'Reilly's is top notch! 5 big fat stars for these guys! read more

Went in looking for a battery, the guy that helped me was nice and although they didn't have what I needed both guys were very nice and made me feel comfortable with the questions I had regarding the battery. read more

The battery in our Murano died. We were in Palo Alto visiting our son and couldn't start the car. We obtained a jump and drove to this O'Reilly Auto Parts store. The shift manager Kevin sold us a battery that matched our needs and installed the battery for us. The task took all of 45 minutes because Nissan makes it nearly impossible to install a battery easily. Kevin could have put us off but he didn't. We could not be more pleased with this level of service. Kudos to O'Reilly and much appreciation to Kevin for the over and above customer service. read more

O'Reilly Auto Parts - Kevin; Great Customer Service - Auto Parts & Supplies Near Me - Mountain View, California

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Fantastic service at this shop. Just came in with my Mazda-6 and was able to get it checked up for free. They were also able to find a battery replacement and duly informed me that they wouldn't have the expertise to replace the battery for my vehicle's make and model, but recommended me another car shop that could potentially help out. read more

These guys always have good supplies. Customer service: Fast check out and these guys are helpful. Don't be afraid to ask questions about your car; these guys will help you. Parking: ez read more

My headlight burnt out. I called this shop on California Avenue in Mountain view, and they found the right bulb for my car. I brought in the car, and struggled to change the bulb myself in my parking space in front of the store. The sweet salesperson who had sold me the bulb saw me through the window, clearly figured out that I had no idea what I was doing, and came out to help. In a few minutes, he figured out how to remove the old bulb and replace it with the new, not so straightforward a process. He was kind, polite, not condescending, very understanding and sweet. His name is Oscar and he ROCKS. He is a lovely young man, and he makes this store look really good. He absolutely refused to take money, which is further evidence of his integrity. If you go to this store and need advice or help, ask for Oscar. read more

Best service I could ask for. Had some car troubles and several employees helped me diagnose the issue, find the right parts, and advised me on how to repair it. Super talented and helpful crew! read more

I was in need of new windshield wipers so I stopped by O'Reilly Auto store. I was greeted as soon as I walked in. A nice young man, Alex, helped me pick the right wipers at a reasonable price. After I paid for them I asked him if he would help me replace them on my car. He was glad to help and in no time, I had new wipers for the next time it rains. I would recommend this place for all your auto needs. This sounds like a commercial. Lol! read more

Standing in line now for 20 minutes. 12 people behind me that has now dwindled to 8 (frustrated customers walked out). This isn't the first time I've experienced this level of staffing at this location. Next time, I'll just order what I need from Amazon. read more

O'Reilly Auto Parts - Long line...arghh! - Auto Parts & Supplies Near Me - Mountain View, California

This was one of the best auto parts store experiences ever! My son and I came in here looking for a turn light bulb for his Jetta. There were three different part numbers listed in the computer and we didn't know which part to use. We had to go out to the car and get the bulb. To say that getting out the light bulb was difficult is an understatement. Mario, the Assistant Manager was right there to help us though. He gave us tools, held the screws, helped us negotiate through the three different plastic covers and then found the right bulbs for us from the part number. He even let use the washroom to clean our hands afterwards. This store is now owned by O'Reily Auto Parts and all I can say is I hope they give Mario a big raise so he sticks around for a very long time! read more

Frank helped me out today at the register and was super friendly and helped me save a little bit of money by recommending a less expensive funnel. I loved his customer service and professionalism so much that I decided to open an account with him! And for those worried about COVID-19, this store has a barrier between the O'Reilly salesperson and the customer to ensure a 6 feet distance. Hope to see Frank around next time I come in! read more

went into an O'Reilly's in Huntington Beach, California, Golden West, and Warner to buy a $13 bottle of power steering fluid, needed to use the bathroom in a hurry and employees told me I can't use their bathroom. Had to runoff to CVS next-door just in time, it's poor customer relations not only that they were rude and Auto zone you have no problem when you need to use the bathroom so you know what I don't think I'll ever go back to another O'Reilly's and I've spent a lot of money there over time, RUDE! no class read more

When I needed a new battery I was able to look up the battery I needed on their website, check that the battery was in stock, and came by to pick it up. The staff member that helped me was very helpful and kind. read more

3 stars means A-OK. It does not mean that I have a problem with these guys. It also does not mean that I am in love with this place. This is the closest Kragen to my house which means it's where I go for light bulbs. I obviously don't have any negative experiences with my purchases. I came in here with a problem. I explained my problem to guy 1 and guy 1 tried to help me. Guy 2 was listening in and took over. Guy 1 told me to take my car back to the car wash place and tell them that they broke it and should fix it for me. Guy 2 spent a good 10 minutes talking to me and figuring out what was wrong with my car. My conclusion is that if you talk to the right person, he'll take the time to talk to you and try to help you. read more

Extremely bad costumer service, today 7/17 my wife was looking for a wiper blade. Three people just standing there talking to each other and didn't even acknowledge she was there. I have been at this specific store before and their behavior was the exactly the same, is like you need to force them to speak with you. If they don't like their job, they should quit and find something they actually enjoy doing. Employees often are the reflection of their managers/management. I wouldn't be surprise if the store manager was one of them. read more

Don't ever go here - there's plenty of other Kragen's Auto Parts in Mountain View. This place is a joke and I thought after they opened the new Kragen's off of El Camino - where the old Kinkos and back in the day Wherehouse use to be located they would've closed it. But to my surprise they're still in business. I can't count the number of times I've gone here for parts with boyfriends and my pops and the box with the part supposely in it was just an empty box or a box with partial parts. If you buy parts from this particular Kragens - before you leave the store check the box to make sure all the parts are enclosed because if you don't they accuse you of stealing. I never seen my pops get really mad before - but this one time we went and bought a part for my car and the part wasn't even inside the box and when my dad went back and told them so - they swore up and down the part was in the box before he left. They didn't even check the box themselves - so how would they know. My dad - and he is very soft spoken - got gangsta on their asses - I was in total shock - he threw the box at the guys and told them to go screw themselves - (pops doesn't use curse words) FOLKS PASS THIS ONE BY AND GO TO THE OTHER 2 IN MOUNTAIN VIEW. THE NEW ONE THAT TOOK OVER THE KINKOS BUILDING NEAR THE OLD ASS TOGOS ON EL CAMINO REAL - WHERE THE OLD WHEREHOUSE RECORDS USE TO BE (HR BLOCK AND THE MEN'S WHEREHOUSE) AND THEN THE OTHER ONE IS ACROSS THE STREET FROM THE 24HR WALGREENS PLAZA.GOOD LUCK FOLKS!! NAPA IS GOOD TOO - BUT JUST MORE EXPENSIVE. read more

Unbelievably great service! I needed snow chains for my tires. The guy at O'Reilly's helped me find the right ones for my Ford Explorer and then took them out to the carpark to show me how to put them on!  I'd never put on snow chains before and it was so helpful to see this being done.  This came in handy because I had to put them on during a snow-storm and it only took me 10 minutes because I already knew what to do. Thank you O'Reilly's California Street! read more

RICHARD BOYD IS THE MAN!!! I came in to change out my dead battery. Richard was immediatly ready to help. Forgot your tools? No problem, Richard has the tools and the expertise to help you change out that battery. Long day at work? No problem, Richard is a breathe of fresh air that will make that battery change feel seemless, and be the most humourous man you ever met. What impressed me the most was his quick judgments, and communication with management to get the job done. Thank you for the wonderful service ~ Eastman read more

In and out fast enough. But now they're collecting all of this information like Radio Shack did back in the day... just to buy some windshield washer fluid and a quart of synthetic oil? If I wasn't in a hurry, I'd have gone to Target or Wal-Mart instead of a little specialty auto parts store. When it's 12:30pm and I'm in a tie and I'm in a hurry... that's not the time to give you my name... my phone number... my address... just an annoying policy that corporate should seriously re-think. read more

My car had died and I needed a new battery stat! I called over to this O'Reilly's and Ray answered. He was quick to figure out the batteries that were in stock and worked with my vehicle. I was able to get a jump and get over to the shop. Ray was waiting for me with the battery. He even offered to install it for me! Anthony ended up taking over when the shop suddenly got busy. Both Anthony and Ray were friendly and professional. It took SO much of the stress out of an otherwise stressful situation. Thanks! read more

No strong opinions on O'Reilly. The first person I talked to was very friendly and answered my (relatively simple) question about a fuse. My second visit, I waited at the counter for several minutes before any store salesperson noticed me and checked me out. It would have been nice if he said "sorry to keep you waiting," but otherwise no big deal. My fuse was cheap ($4), parking was easy, the store was clean and easy to navigate, and service was average. read more

How can anyone mess this up? Take order, place order, receive order, sell to customer. The reason why I'm writing this review is because I'd be working on my car, but now I have extra time on my hands. (1 week ago) Tried to place an order for specific quantities of items, only 1 item of each showed up. There were supposed to 9 pieces. (4 days ago)Asked if I can reorder the correct amount and pickup and when I get back from a trip (more than 3 days) and said the parts would be at store when I arrive. (Yesterday) Sent GF to pick up parts, none of them are there. Guy at counter says that "they'll arrive next day". Didn't even bother to check the status of my order or where the parts were. (Today) GF goes in again a second time and person at the counter said nothing arrived. Parts were shipped back days ago since we didn't pick them up (even when I was told I could after I get back from my trip) and that we would need to reorder. What drives me crazy is the guy from previous day didn't place or check if the order is still on! Terrible communication, don't know how to make an order, and have no clue on the basics of customer service. What a bunch of rookies. The Story Rd. shop never failed me. This one has every time. read more

What a mess. I've been a MV resident for a long time and this store has always been a dump. Unfortunately they were close and I needed something simple. Store was a mess. Old batteries laying on the floor, no AC in the store. Some guy with hillbilly cutoffs said he could give me a hand. Disappeared in the back room and never came back. Waited around for some kid with his pants hanging so low I thought they were gonna fall off. He's playing on his phone and decides to help some other guy that walked in the door. Walked out and ordered my parts on Amazon. read more

Told wait a minute while the first clerk was on the phone, the next one started to help the man behind me until we both spoke up. Then phone guy objects! I was supposed to wait for him -- forget getting helped next, which confuses both me and the guy behind me. Now phone guy is annoyed and passes me on to someone else, who is helpful. Even shows me how to put my own windshield wipers on. It's because of him that this review gets more than one star. When he can't get the back wiper on, he calls phone guy, Mariano, who tries, complains it's the wrong one, tries others, breaks off mine, and finally says I'll have to go to the dealership to get one. Now I've got nothing in the back. No apology. And I've noticed that once again, a rare woman has entered the shop and is standing there looking much like I had. Unhelped. Forlorn. read more

Probably the worst of the three Mountain View O'Reillys. I have a very common car, yet over half the time this store's all out of the most basic parts (wipers, oil, filter wrenches). The employees are on the slow & lazy end of the spectrum, and their return policy seems dishonest. I bought a shoddily-made oil drain pan whose top didn't seal properly (Blitz brand), but once an item's been "used" they only allow exchanges. How the hell could I have known it's defective without using it? Careful what you buy here. Not that there's a need. I've noticed that even when stuff like oil is on sale here, it's STILL cheaper at Walmart (i.e. $25 for a 5-gallon jug of full synthetic). And for more specialized items, Pep Boys seems to have em beat (I picked up a 2-ton trolley jack for $25, vs. O'Reilly's $40). If for whatever reason you're still compelled to patronize O'Reilly, at least go to the one that has its act together -- at the corner of El Camino and Escuela. read more

Love this O'Reilly Auto. Two experiences both great. Went there a year ago for Sienna engine air filter and Anthony came out to the parking lot to help me with the installation. Went today to pick up parts and supplies for transmission fluid flush. Both Sarah and especially Bogart helped with picking the items. Can't say enough good things about these three wonderful sales associates. A huge thank you!! And remember they loan out some tools (with deposit, of course). read more

Needed a battery change and got immediate help from Kevin who was extremely nice and got me up and running in a matter of minutes! Thanks Kevin. read more

I usually have a great experience with this location. The adult staff are usually very helpful. My go to guy is the Hispanic gentleman with the mustache I believe. His customer service is amazing. With all that being said though, it really only takes one time to leave a bad taste in your mouth. Today, Aug 4th at around 6pm, there didn't seem to be any employees to help. When I got to the counter, I see this pimply-faced teen sitting on the step ladder watching a video with his headphones in. He looked at me and back at his phone multiple times as if to milk every last second from his extremely important video. He then proceeded to hop off irritation and slam his hand on the keyboard to wake the computer. Scanned my items and gave me the price. He said "credit?" I said, yea and proceeded to insert my card. In doing so, I asked, "can I give you my number for the rewards thing?" He then pounded on the F4 key I believe to try and cancel the transaction but the receipt printed and he said, "shit." Didn't offer a chance to do over or anything. Just handed me my items like 'welp, sucks for u.' This place HAD knowledgeable and professional customer service but without it, it's nothing more than a pimply-faced franchise where you wish there was a self checkout so you wouldn't have to interact with this rude and lazy kid. If I ever do come back, it'll be in the mornings when this kid is for sure still asleep. Otherwise, I'll just be ordering my stuff online and save me a trip. read more

I sent my mother in law here to pick up some coolant for her car and Ray at the store went above and beyond the call of duty and was able to help her add the coolant to her car, saving me a trip to help her out. Thanks, Ray :) read more

Great customer service. kudos to Will and the team. A tail light went out on my wife's car. I purchased the bulb and was going to go back home and install in the driveway. Had trouble getting the bub/socket out, so went back to the store. They offered to look up instructions on YouTube and offered a service manual for information. They helped remove the bulb and check operation. As I was driving away I noticed the warning light was back on. So did a U-turn and back to the store. The problem turned out to be a loose connection. Pushed the contacts closer together and viola' problem solved. Happy wife, happy life!. read more

I just went in last night and bought wiper blades. The girl helping me was super nice even after I told her I was okay buying just the cheapest ones, and then she went outside and PUT THEM ON and even taught me how to do it. As someone who has no idea about how to do any car maintenance, I was really impressed how about helpful she was. Also I got out of there for less than 26 dollars-what a DEAL! read more