Parking is tough and sparse. It's a zoo so we left without even trying to go in. Turns out we were…read morein the wrong place any way so good thing we didn't waste time for nothing. It's for tags and not for licenses. The staff was friendly and helpful. Unfortunate they sent us to the wrong place but it's ok because we needed to go to the mall any way.

I didn't have an appointment I was just a walk-in. I just needed a fax number. The security officer…read morewas so friendly and kind. He offered to get the information for me while I waited at the front door. After obtaining the fax number I needed he kindly handed it to me and told me to have a nice day. The whole process only took 15 minutes. I was quite satisfied.

Your automated line absolutely is trash!! I keep telling it…read morewhat i want. I'm sorry i didn't get that. Get a better automated service or get an option to talk to a live person!!. It's been three weeks and I've not received my license!!

Great way to avoid the lines and chaos that we deal with on the day to day!…read more It was quick and easy

Shocking this was a great experience We made appointments…read moreonline and they stuck to it with little waiting Greeted immediately to start as they filter ppl for what their needs were Even though we filled things out online, just like the doctors office we had to fill out here as well. They took my spouse and I at the same time which helped immensely because we shared documents of proof Eye exam was the old school way which is so much better than trying to use those machines Do not fear if you need to come. We thought it would take all day. Would gladly deal with them again

I went to renew my license & was out in less than an hour. It might've been since I went between…read more3:30-4 when school was getting out on a Tuesday if that helps anyone. Dolores was also a very nice, professional clerk!

My initial call yesterday was productive. Had my phone ready for the call appointment today but it…read morewent straight to voicemail. I called back immediately but she didn't leave her extension. I was on hold for 17 minutes. She tried calling back and I tried to take the call but it was hung up. I stayed on hold for another 14 minutes and thought I'd try a different extension and now I've been on hold over 50 minutes. It told me it would only be. 15 minute wait time because one was ahead of me. I pd $38 dollars yesterday for this call.

We just moved to Texas a few months ago so we needed to do a new vehicle registration. The service…read morewas friendly, quick, and hassle-free. The experience was much nicer than going to the DMV and waiting in long lines with a bunch of people around.

# I Brought My Entire Life to the DPS. They Needed Two Things. 10/10…read more - NOTE CROSS POSTED ON GOOGLE a I have not lost my driver's license in 25 years. Last week? Happened. We're not talking about it. We're moving forward. I'm currently laid off and job hunting, so a valid ID is not optional. Because I didn't have my audit number, I couldn't renew online -- I had to go in person. To the DPS. Voluntarily. Now, I'm a policy nerd. Terms and conditions are my bedtime reading. So you'd THINK decoding exactly what documents I needed would be easy. It was not. By the time I was done, I walked into that office with: my birth certificate, Social Security card AND the receipt for requesting it, my lease, my high school diploma, college transcripts, degree, graduation photos, and my college ID. **I am 45 years old. I brought my academic career as a character witness for my own existence.** Here's the thing though -- the staff at South General McMullen did not need any of that energy from me because THEY had it handled. The office was organized, efficient, and genuinely warm. People were greeted at the door, directed immediately, and when someone got frustrated about a missing document, staff stepped in calmly and gave them a real next step. No chaos. No attitude. Just competence with a smile. I waited about an hour and 20 minutes for my number. Once called? Window in 5 minutes, done in another 5. They also accept Apple Pay (saved my life -- lost my wallet too, it was a week), there are outlets near the entrance for charging your phone, and if you opt in for text reminders you can check in 30 minutes early from your phone. Also: they may already have your documents on file from your Real ID. Ask before you panic. You might not need the graduation photos. The DPS is one of the few places in America where every age, background, and tax bracket ends up in the same room. It's actually a beautiful little snapshot of community -- and this staff keeps it running beautifully. Huge thank you to everyone at this location. Y'all are awesome, efficient, and lowkey hilarious. The banter alone made the wait worth it. *-- A woman who showed up with her transcripts and left with a glow-up ID photo. No notes.*

Very very rude service I came in for an appointment at 8:00 it's my first time and when I tell you…read moreeveryone there looked soo mad and was being so rude to people . Then my mom needed help printing so they asked her to send it to Gmail and of course my mom asked for help and the lady specifically said " your daughter should know how to do it ask her" like what kinda customer services is that ???

I dropped in here this afternoon to transfer title and registration on a trailer I purchased. The…read morewait was short and staff were hustling. Selena was very friendly and helpful.

I've tried to get my TX license at this location five times and arrived at 230pm each time. They…read moresaid they were not excepting any more people. Yesterday I got there at 1pm and I got in line online. I got in the queue finally! I sat there for 30 minutes and they started to tell people coming in that they were no longer taking any more people and return on Tuesday. They are open on Monday. And they close at 5pm. I'm pretty sure our taxes goes to paying government employees. At 3pm, they finally called my number. It was a quick process from there. However they were having conversations in the open. A young man said, "what are we gong to do? Should we open it up?" The older larger women with short dark brown hair said, "no I live in San Antonio and I want to get home." The African American woman said, "no I want to get out of here before 5." It was 3pm and there were only two more people behind me. So as other people trickled in, they were forced to take them in. There were five employees standing around doing nothing as each citizen waits 2-5 hours! Taking time from their busy work life. And these lazy employees who receive a paycheck from our taxes, can't even do their job! I want the right to fire them. If I ran that department, I would fire these ladies and have the most efficient department making good use of tax payers money! I don't like to give these type of reviews no matter how unhappy I am with a business but this review was warranted. I was upset for other people being turned away and the five times I was turned away.

Great experience. I was selling my truck and needed to transfer the title. I did not want to go…read moredowntown to a government office, fighting the traffic and parking. I've driven past this place many times and didn't even know it was there. We showed up with the buyer and after a short wait were helped by a very kind lady who guided us through the process. Pretty painless.

The folks working in this operation are always helpful and willing to provide guidance…read more They took care of what I needed promptly.

Warren Holt was so friendly and helpful! He went above and beyond just to help me after I would…read moreleave to take care of the rest of my business.

Just another visit to a government office. That would you really expect. Not organized, but the…read morewait wasn't as long as I'd expect... Got what I needed tho.