My wife went in to pick up two sushi rolls to go not knowing this was an all you can eat spot. I said we should go back and try it out. 30 mins went by and still our order has not been made thy came out with two orders that was not what we ordered it's been about 40 mins of course you would start getting irritated by then. If you want sushi to go, go to a real sushi spot where they will actually take care of you. Places like Ozumo sushi in Santana row. Never will we come back to this place due to its bad customer service. read more

I'll start by saying that we went into the restaurant today slightly trepidatious, given all the existing one star reviews. They cite everything from slow/bad service to mediocre food. We experienced none of these things. We went in for dinner on a Monday at 5pm. Our servers were kind and very attentive. One particular lady was so so friendly and nice to us (she might have been a manager). The AYCE premium option dishes were very good for the price, we more than ate our money's worth. Good flavor, good quality fish. If you're looking through reviews and feeling our same trepidation from the negative experiences, I would very much advise you give it a try. It is clear the staff are reviewing the feedback, and modifying the experience accordingly. My husband and I had a wonderful date night, and are very happy with our experience. We will be back soon with friends!! read more

We made a reservation at 8:30, however we didn't get seated until 9:00, even though they had empty tables. After sitting for 10 minutes, we still didn't get a serve. When we did, the serve told us that the kitchen closes at 9:30. The entire time we were there, two servers kept going to the same table together to talk. read more

Not worth paying their $39.95 "premium eat All you can price"..wait time for each food order is so long that you'll loose your appetite all together. We spent 2 hrs total and left unsatisfied. Not recommended unfortunately..... read more

The food was amazing, very yummy, the staff were incredibly attentive and friendly,the ambiance is warm and inviting .The quality of the food and the overall experience make it well worth the price .Highly recommended ！ read more

The fish quality was great and the unlimited Sushi deal was unbeatable. I went with 8 of my friends and we all had a great time. I highly recommend supporting this business! read more

The food was great and fish was fresh! I loved how the portions were small because my coworker and I were able to try a lot of different things from the premium menu. Service was great, only down side was they didn't refill my water, but that's fine. The restaurant had a nice layout! It was pretty fun when there were two parties who were celebrating birthdays so the whole place was singing and clapping. I would definitely come back again! read more

I read all the reviews and most stated the service was lacking. I can absolutely state the contrary. A Saturday afternoon with a half full restaurant, we received exceptional service. As the reviews also stated the food quality and selection was very good. The room has big windows giving a soft environment to have a meal. My son and I have sushi whenever I come to town and this has become our favorite place for sushi. read more

For all you can eat sushi the quality of the fish and sushi was actually amazing. The ambience is nice too and I will for sure come back. I loved the sushi, which is usually pricey, but here it was worth it. read more

we saw the reviews on this place and was kind of skeptical about it. All the food was really good and for a sushi buffet styleThe kid prices were really good. The service was awesome and they were always coming to check in with us. Overall i would come here again since it's not too far from home and the food was delicious and flavorful. hopefully the quality stays the same. they just opened 2 months ago. read more

Bomb food, excellent service. Staff was very friendly and accommodating. Thank you, Okawa Sushi!

Since the Kenzo shutdown, my boyfriend and I were looking for a new spot to get decent AYCE at an affordable price in the South Bay. We've tried ultra in San Mateo (not a fan), Daiki in San Mateo (decent but limited menu), & hinata in Hayward (really good but 40 mins away from us). I came across Okawa on TikTok and their nigiri looked great (my personal favorite)! We got there at 6pm on a Thursday & were seated immediately by a friendly man. The lady who served our table was also friendly and helpful when discussing the menu. The inside is very modern but not too sterile, very comfortable. We ended up choosing the premium option -- which is $39.95 on weekends/holidays. The Gyoza was amazing and the calamari was the best I've ever had from a sushi place, not overly chewy at all. The shrimp tempura roll was also good and my boyfriend enjoyed his rolls. The walu, hamachi, and salmon nigiri were my personal favorites, super buttery and flavorful. But, one round of our food took over 20 mins to come out. This is one mishap we were prepared for since many reviews said the service slows down once it gets busy, but no big deal. Remember to give new businesses some grace y'all! Overall, very satisfied with Okawa. It is worth the price and we will definitely be making this our new go to for date night. read more

Came here Tuesday night around 6 and got seated right away. Grilled mackerel and grilled hamachi were fresh. Sushi selection was better than expected compared to other sushi AYCE restaurants. Sashimi was high in quality although the pieces were on the thinner side. Service was good. Will def come back. read more

Takes forever to get the waiter's attention while trying to place an order but the food is good

Food and service was excellent. Enjoyed the atmosphere and not being crammed in to a small little space.

They opened 4 months ago but still have 'soft opening' signs everywhere with ribbons and balloons. When we walked in, there were only 2 other tables with customers.. first sign we ignored to run away. The servers were incredibly inattentive, even though there were literally only 5 people dining. The sushi rice was hard like the sushi at gas stations. The rice to fish ratio was very high. The bathroom hadn't been cleaned. This is hands down the worst AYCE sushi place I've ever been to. Honestly surprised it's got any good reviews. read more

Great value! The service was attentive and food came out relatively quickly. The restaurant was clean and spacious. The sushi was pretty good for an all you can eat place and I would definitely come back again. read more

I feel like they can definitely improve on the hospitality as I went here with my family friends and they took so much longer opposed to other families even when we ordered simple rolls so I felt a bit disrespected with there service and definitely deserve an improvement on that!!!!!! read more

I came here to enjoy AYCE with my family and it took the entire time to receive my food. I felt so disrespected. We came in before many other families and were the last to be served. We also ordered a lot less rolls and also less complicated rolls as well. Not only that but we were a group of four and the other groups were large. Ny family all ordered our own rolls thinking it would come fast but had to end up sharing them because we were starving. I would avoid this place. Not only that but they have not checked on us at all. I had to raise my hand and look crazy. I want to add that we were the only Hispanic family. Never again. Also the rolls were not very good. read more

Food is Outstanding & service... highly recommend. Ambiance is also very nice!!! I had chicken teriyaki, tempura & salmon & California rolls... read more

Love this Sushi restaurant ! Great service, fair prices best sushi chef in my opinion is Brandon

went for a little fun and variety, knowing not to get my hopes up. the young servers are sweet, the line staff sharing an evening libation are endearing, the room not at all diner-like but inviting like ready to break down in a trip beat, the sushi expectedly disproportionate in rice to feature item, the horrible attempt at a dashi broth for udon, horrible. what bugs me though are some requested buffet items lost in translation, or wondering what plane of existence they were sent for fulfillment; or maybe i'm unexpectedly spoiled with seeing tech at work -- a table tablet would have been nice to appease the 90 minute limit deity. read more

tried on Dec 24 and wasn't busy. food qualify was bad and service was very slow for the premium AYCE price. the rolls tasted like the ones from Safeway that sat there all day. read more

Need to improve on their customer service. 10 min for them to check on us again. I just wanted to get up and go. The place was not busy when we were there.. most of the waiter just passed us by. If your the server check on your customer. Not coming back read more

Hey, I'm new to the area and wanted to check this place. I seen some good things online about it and I arrived at about 840pm I let them know it was for one he immediately looked at his watch and said oh we do last call at nine. They close at 9:30. I do understand I came later the night I drove from Santa Clara so you know this is not close to where I'm staying. I just let them know. Never mind and have a good night because the vibes were very much off. The employees are on their phones in the back. It was no positive reinforcement saying oh I can take you in no issue. read more

Came here on a Wednesday night for date night with the wife. Food was okay for ayce. When we first got sat down the service wasn't too bad. Food came out quickly but missing a couple orders that never came. Salmon nigiri tasted fresh. Ordered sashimi salad and I wish I could tell you how it tasted but they never brought it to the table. The rolls were small but perfect for ayce. You can really try a little bit of everything as long as the service allows you to. Our second order consisted of various nigiri but never came. Tried to stay positive but after seeing other tables get food and service I started waving my hands in the air to get their attention. We were sat in the corner and nobody came to us. We had to physically get up and walk to the front to tell them we didn't get our order and just wanted the check. If the service was there I'd give them a 3-4 star but the service really slowed down after 30 minutes. I recommend try to get seated in the middle and really make sure they have your order taken instead of waiting. read more

Okawa Sushi - We only got half the nigiri in this photo. The salmon, tuna and yellowtail were good. - Japanese Near Me - Milpitas, California

the food was good, but I think the kitchen couldn't keep up with the high volume of orders tonight. I think they should either limit the amount of people they sit or increase kitchen staff to meet demand. I love small businesses, and I hope to come back when they get a good rhythm! read more

Kindly amend your signature dishes to one per person not one per table. There were 4 of us and one serving was not enough to share. What if there were more people to one table??? read more

discovered this restaurant on instagram, and my friends and i were really excited to try since the only other ayce sushi spot in sj was all the way in south sj. in terms of my overall experience, it was solid- not horrible but not amazing either. ambiance: the restaurant's interior was nice! low and warm lighting made it feel cozy and everything was pretty spacious! they had silly decor up too bc our table was seated in the back and we noticed they had a photo of bikini bottom LOLL service: i think service was the biggest thing for me that led me to give it 3 stars instead of 4. we were seated pretty quickly on a saturday evening (it was empty inside), and right as we were seated, the server asked us if we were ready despite the fact we had just sat down and received menus LOL. we were not given any rules or ideas on how their ayce worked considering a lot of ayce sushi restaurants have rules and guidelines to follow, so we were just kinda thrown into the mix. we decided we needed some time, and they gave us that. when we were ready, we placed our orders and the appetizers and rolls came out fairly quick. though, the servers kind of just gave us the food and didn't specify what each plate was. that already kind of gave me a more unpleasant experience because i like to know what is being put down at that moment. nigiris took a lot longer to come out, but it wasnt too bad. any time we didnhave questions about the menu or how anything worked, it felt like the servers expected us to know how it worked and the way they explained things felt unclear still. any time we asked what each dish was, the servers didn't know what it was and shrugged it off- there was even an instance when we asked the server what one dish was and he shrugged and shoved the ticket in my friends face for her to read it off on what he just handed to her LMAO my friends and i are not the type to get all upset over these instances, but it did make us laugh in disbelief that it actually happened. otherwise, the hostess was very nice and another lady who was bringing out our dishes and clearing our tables! the ladies working were definitely nicer and more serious about their work than the men working in my honest opinion food: the food was solid! they had items on the menu that were better than others, but overall it wasn't unpleasant. i enjoyed the food i ate and the fish to rice ratio on the nigiris was good. rolls were small but they were good, and the selection and variety of rolls was also a lot less in comparison to others. for the price of $40 for premium, i just wish it had a wider variety. read more

My husband and I went for dinner around 8:15PM on a Sunday and it was not busy, we were seated immediately and many different servers were available to help us. We did the premium AYCE for $39 and it was a great value. They have a variety of different sushi rolls to try, as well as many appetizers and other items too. My favorite was the fried soft shell crab and the baby squid salad. Their hand rolls are also hefty. Dessert is also included in AYCE! I think even if you didn't do AYCE, their prices are extremely reasonable. They have a good selection for drinks (we only drank non-alcoholic drinks) and my husband especially loved their tea. The restaurant is big, the lighting is soft, the music was a touch loud but not bad. We will definitely be coming back, they've earned a repeat customer with us! read more

After reading the reviews I was wondering if I should come, but I am so glad I did. Everything people were saying that was wrong with the restaurant was not true. The service was excellent, everyone was super nice and welcoming. The food was exceptional and fresh and came out VERY fast. The overall ambiance of the restaurant was also very nice. Would definitely recommend coming here. read more

DO NOT COME TO THIS PLACE. Would give 0 stars if I could. Got seated at around 8:15pm and didn't even receive a greeting, chopsticks, or any plates from the waiter. Finally ordered at around 8:25 and only received a singular hand roll within 30mins of waiting. SUSHI SHOULD NOT TAKE THIS LONG TO MAKE. I would recommend this place to upgrade their sushi makers and have a course on good customer service. Overall, terrible experience. read more

I would say 3.5. I think the food was really good and for a sushi spot that has AYCE the fish was pretty fresh. It just seemed like there was no communication between all the servers/food runners. I order a miso soup and never got it but it was on the bill. We were waiting for so long for them to grab the bill and to comp the miso that I never got btw. We had 3 different servers who didn't know what was going on with our table for a moment there. But aside from that, the food was good read more

Okawa is awesome!!! For $40 premium AYCE is great. Service is exceptional and the sushi quality is actually awesome considering the price tag. Great variety of options. The restaurant interior is really nice as well. read more

got here at 7:44pm and stayed till 9:34pm...missing 2 rolls I ordered over a hour ago and the guys in the kitchen are cleaning up. no acknowledgement from the servers for the long waited food or check ins. they have a lot to learn to get better from this . chaotic mess. read more