In a rush I came to grab some sandals with a friend and of course they were having a 50% off sale. So that meant I had to look around and buy more than what I planned on! Lol the cashier was a super helpful guy and patient with my friend and I as I also had a return. I can't remember his name but he was young, tall, dark hair, and kind. Shout out to him! read more

Understand how to come through for the community! Old Navy held an event that allowed foster youth to get their school clothes or whatever they wanted. I got to witness kids smile as they picked out wonderful clothing and other items. Great idea to the owners. The location I went was in San Diego but the brand is everywhere. Willshop here again! read more

Great customer service always greeted with a warm welcome. Clean and organized areas. Easy to find what you're looking for there's parking right in front. Also other stores within walking distance. Various eateries. A go to spot for your shopping needs. Great deals, sales and loyalty customer perks. Don't forget your fuzzy socks! Dressings rooms are bright and spacious with all around mirrors and hooks. Great location to find what you're looking for. Online order pick ups just go to check out they'll take care of ya. read more

Old Navy - Men's Clothing Near Me - Riverside, California

THOROUGH & ATTENTIVE SERVICE! My Dad spent a lot of time looking for a cool graphic tee and he set his sights on a Godzilla tee. One of the floor workers was constantly checking in and helped him out when he couldn't find his size. He settled for a larger size but the worker returned and checked-in AGAIN to potentially find an alternative shirt. She even asked me if I needed anything! 5-stars for this visit! Canyon Springs' Old Navy continues to be a favorite of mine as it has the best selection of men's clothing and professional attire. Value is also great at this location. For instance, some tees were only $10! read more

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Came to get some jeans that she look at on there app! As she was trying them on I was asking an employee about the 50 and 40% off signs! He stated that if I applied for a Card I would get the discount and more! Well I did and the pants came up to $160. Then after the discounts the tot was $60.80, that was a hundred dollar discount for 4 pants! Fantastic deal! It was the last day for the discounts! read more

Horrible service from the staff when returning an item. We were told we were unable to return in store after they send me the wrong item and size from an online order. I follow the online retuning instructions and it specifically said to return the item using the bar code inside an old navy store. Not only was the cashier rude to us twice but she was wrong. We ask for the manger and she took a while just to come by us and completely ignore us. Very rudely the manger told the cashier just take care of it we don't have time for this. I've been to this store many times before and never experience such bad customer service. Such a headache for them to realize the return item was accepted. read more

They need to clean their floors more often i stepped on hard candy that was stuck on the floor. I brushed it off but i had went the day after to return something and stepped on gum right at the entrance. read more

So I've read all the reviews for this particular location and can truly understand the frustration. I will say that I was greeted at the door and while browsing on the floor was asked by a few employees if I need help. That's the best I can come up with, next I had to wait in line. When I got in line there were two people ahead of me. By the time I reached the front of the line there were 6 people behind me. I tried really hard to see why it takes so long to check out. After leaving I'm still not sure. Are they slow? Are there lots of coupons? Are they socializing? I can't honestly answer that question. I will say the deals are great and selection pretty decent, at least when I'm in there. Just remember to give yourself about 30 minutes in line to check out. Play a game on your phone, check emails, or text a friend. The time will fly by. read more

Whenever I go here the place is always organized and clean. The workers are welcoming and nice when I need help with something.

I was just in old navy and staff told me they closed at 9pm, I left to change by babys diaper because they wouldn't let me use the bathroom. Came back at 8:30 and they're closed Employee and sign says they close at 9pm. read more

Old Navy - Old Navy closed at 8:30pm - Men's Clothing Near Me - Riverside, California

I placed an order online when I went to pickup the items the lady was so rude to me I doubt if I will return to this location! read more

Old Navy - Men's Clothing Near Me - Riverside, California

Super fast shipping when ordering online. Material fits like a glove and are very comfortable to wear. I'm a happy camper! read more

Old Navy - Men's Clothing Near Me - Riverside, California

When ever I have family from out of state wanting to shop for great deals I always end up here, This Moreno Valley location is perfect as it's right off the 60 fwy and very close to the 215 fwy, easy to get to and close to all other stores in case you need to stop in for a few grocery's or need any gardening or home improvement items, if you want a good place to eat or dine it's within such a short distance. My most recent visit I was quite impressed with the wonderful woman who helped us, We were confused as to the location of a sale item and the location of the sign and the store mgr/assistant "Veronica" came to see the confusion and agreed it should have been placed differently and made good on the sale price anyway, I was thankful for the deal of course but wasn't looking for deal just pointing out what could be confusing to a shopper, she happily changed it and agreed it was bad placement of a sale sign, to me THATS good customer service, she was friendly, helpful and very professional and that's NOT something you see every day! So,,,,,,Thank you Veronica for showing a family of young girls from another country the USA has great stores and kind professional people running them read more

I hadn't been in an OL for quit a few months. Decided to stop in on a whim and noticed they were no longer enforcing ridiculous restrictions. The store was clean, organized, and the staff was attentive. Nothing really caught my eye but I enjoyed being able to share a smile with other shoppers. I'll be back soon. read more

Our family love to shop at Old Navy (online or in-store). Most of my son's clothes are from this store since this location is so close to home. Location is well lit, clean and organized. Prices like all Old Navy/Gap can be expensive but if you get their sale items, or use promotional discounts, it makes a difference. I'm an OLD NAVY card holder so I get promotional deals every time. You should apply if you are a frequent Old Navy shopper. One of the perks you get as a card holder is you get 10% every Tuesdays, plus additional 10% if you charge your purchases to the card. Everytime we're in this store, staffs are always friendly and accommodating. Sometimes, they seem busy reorganizing or clearing up messes other customers left behind but they are definitely approachable. My recent visit was one of the most impressive customer service I have encountered in a long time. It is too long and complicated to enumerate here but let's just say, Lori (Manager) and Joseph (one of the sales person) went over and beyond to help us. They did it with smiles and patience as well. They must have spend more than 30minutes with us. We did not have to scream, beg, yell or complain to get that help from them either, it was offered voluntarily. I am so impressed with them that I called Old Navy customer relations today. I recommended them and acknowledge them for going over and beyond. Nowadays, this is sadly a rare event. HIGHLY RECOMMENDED! read more

Old Navy - Men's Clothing Near Me - Riverside, California

If I could give it 0 stars I would. Ordered kids clothes online and received random xl shirts for women and jackets for men. Went into store, customer service was awful. read more

During my visit today I had the pleasure of being assisted by the general manager Allan. Being assisted by Allan was by far one of the best encounters I have had while shopping at Old Navy. He was the perfect balance of being professional but at the same time cared enough to build a personal relation with his customer. He saw that I'm a "Navyist" and ensured that I got the absolute best for my money. The fact that he was out on the floor and working a register says a lot about his work ethic. A job title is just a job title to him, his best interest is running a successful store and being apart of the team. Thank you for making shopping that much more enjoyable Allan! read more

The manager here is terrible to 3rd party workers. He literally refused to allow one to possibly get paid (not signing his work order) because he refused to understand that the worker could only do so much and that a specialist had to come out for the work that was needed. Despite the worker trying to explain this to him. I was appalled to see him mess with another person's lively hood and throw a temper tantrum because he didn't understand how 3rd party workers operate. If a specialist comes in for one issue and finds that the issue is something else, you need to hire SOMEONE ELSE who specializes in the actual issue. Simple! Example: Its like if you hired a plumber to fix your sink and the plumber finds out that its actually the entire water system for multiple buildings, obviously he can't fix your issue and a specialist needs to come in. read more

Purchased a pair of shorts yesterday that were already stained! Came today to return them and they tried to act like i stained them! Manager that was called up to the register was extremely rude with a nasty attitude! Will not be coming back to this old navy store! Apart from this horrible experience the staff that walks around the store never greets anyone and have one cashier while the line just gets longer and longer!! Not a great way to give a good customer experience. Hire better management! read more

We live in the Palm Springs area all because we were told it's a bigger selection a bigger store and the customer service was great so when we arrived all was true we were Amazed by the selection and the discounts we shopped a good 500 with all discount so we spent 230 Thank you read more

Our family shops here regularly and we usually have great customer care, however, today was unacceptable. My husband purchased a pair of shorts on 3/13. He has worn the shorts three times, and since then the belt loops have torn and there are holes in the shorts, thus making them unbearable after three wears (see attached photo). My husband returned to the store tonight at 8:30 pm. He explained what happened in order to exchange them for the same pair. He was told that this was not a defect and they would not exchange it. This is absolutely ridiculous. read more

Very unhelpful staff, wasn't greeted at all until check out. Was ignored when we asked about the fitting rooms (when another lady was led in after we walked in, no idea why). Workers were standing around in the fitting room, talking to each other, not offering help. We were basically dismissed when we asked them a question - eye contact with you means we're talking to you, no? The two things they have going for them at this store is that it's clean in that Old Navy sort of way... and the cashier was nice. Other than that, avoid this location. read more

JANET helped me with a return/exchange and was the nicest and most helpful! Experience was easy and fast thanks to her. Customer service was excellent. Thank you Janet for your help. Store was also very clean and organized, shopping here was nice and smooth. read more

Today was such an awful day. I had a lot of things to do at home but my mom insisted she wanted to take me shopping for my birthday. I decided on old navy because I heard they had "Good deals" and they had some cute items I really wanted on sale. I go into this location and I see 30-50% so I start grabbing only these items that are on sale. Then an employee approached me to tell me about the deals on the items I was holding and that if I apply for their credit card I'd get an additional discount. I'm ready to checkout and I decide, hey I'm going to apply for their card too. I'm having such a good experience. I get to the cashier and he randomly begins asking me about my day and if I had any special plans. I start answering and he mentions how old navy always has great deals. I look at the prices being rung up only to realize the items he's ringing up are not at the discount prices. I start questioning and he's looking at me annoyed and like I'm stupid and he would get price check to tell me I was right the item was 30% it was every single item ringing up at regular price. I asked him what was happening and he said he didn't know since he was working cashier all day he didn't know what was happening on the floor. I cancel my whole transition because I didn't trust them. None of the items were ringing up correctly. Just warning you, they claim to have deals but you need to pay attention to how it's ringing up because they don't care. They don't even want to do price checks. They all have a poor attitude like it's the customers fault they work at this job. They can find a new job if they hate their life and stop taking advantage of people. read more

Before coming here, I'd never been to an Old Navy store before. This place is large and there's a huge assortment of women's clothes. Their clearance section is off the hook!!! It's hard to dig through, but with a little perseverance I found some fantastic deals. I never knew their clothes were so inexpensive either. I ended up with 7 shirts for $40. Totally legit!!! read more

Prices are pretty good but styles are ok.

The lines are always super long and move excruciatingly slowly here and every time I come there's a ton of screaming kids. 3 employees passed by me with no greeting or asking if I needed help finding something, and I could have really used some help. I found a couple deals in clearance but some items that are on clearance or on sale are only a dollar or two cheaper... so not a huge savings if you weren't already planning to buy it. I love Old Navy's clothes and style, especially for babies. The only thing I don't like about the stores is the awful, ugly music they always play. Usually they have really great customer service, but this location really falls short. I'd rather just shop online. read more

This place is one unorganized mess!!! It's impossible to find ANYTHING. Plus they have empty walls with literally like one shirt hanging throughout the entire store. How is that ok?! No one comes up to you to even say hello. Worst store I've been to. read more

First off, I love this location and I'll continue to shop here. Just one of those matters that stick with you and you feel you need to express your feelings about it. So, today {3/23 @ 10:30 am} I was in this location on Canyon Springs shopping with a friend and she didn't purchase anything so she was standing with me at checkout. While scanning my items the girl asks about their charge card which they always do and are extremely pushy about. That is actually what my complaint is about. I personally DO NOT live on credit. If I cannot purchase it with my debit card, I do not buy it. That is my choice and as a CUSTOMER should never be made to feel less important or less anything for that. I seriously had to tell the girl 3 times "no thank you". I remained calmed but on the 3rd time I made direct eye contact with her and firmly said "no thank you". Your 20% or 40% off that purchase means ZERO to me. Now!!!! I know this isn't this girls fault. She's doing her job and what she was trained to say. But! No store should ever train their employees to pretty much harass their customers. Once outside the store, I asked my friend if she caught all of that and she had. Which, she has their card and couldn't believe how overly pushy the worker was. read more

Staff is friendly, but the checkout lines are too slow. It makes you want to get out of line & go somewhere else. Please improve on that.

I come to Old Navy for summer garb. Shorts, flip flops, etc. The place is usually tidy, because the staff is on it, not because the customers are considerate. When they have a sale and I'm here I stock up. read more

Crazy place for back to school shopping for the kids but I have to say that the prices here for clothing are pretty cheap will definitely come back read more

I love this Old Navy location. It only gets packed during sales and christmas time. The store is clean and sales people are always helpful. The only thing i don't like is that sometimes their stock is low and they don't have my size. Other than that, i recommend this location read more

Best employees ever! this sweet lady at the register absolutely made my family's day! and everything is always in stock

always good sales. some staff real friendly. but whenever i seem to come the fitting room is always a mess and the workers are always on the phone in the back. one time i walked in and the girl who was there didnt seem to want to be there i didnt care much i just walked right by her. she had asked how many clothes i had and i told her "your not so concerned because your just on your phone" you seem like your on a break." i wasnt trying to be rude. but if she really wanted to take her job seriously she wouldnt just be stuck on her phone like glue. i did inform the front cashier. they need to fix this problem. read more

Buying for my big and tall husband is always difficult. Binding pulling always a problem. Then we usually have to buy on-line. WELL, I finally found clothes that fit him through Old Navy on-line. So, NOW through the Great info by LeaAnna... I can order his clothes through the store and get free shipping. Are you kidding me???? THIS IS SOOOO GREAT!!!! I'm so grateful to LeaAnna for all her information and lovely conversation. She assurred me and made me feel like her and store staff are there to help. Thank you LeaAnna for answering my question and frustrations. You've got a Steady Customer!! read more

I really like to shop at Old Navy from time to time. However I don't like this location. I had received a gift from my Aunt and took it there for an exchange. The cashier did not pay attention to me and processed my exchange as a return. Then her and her manager told me that they could not void this return and they were sorry. "you will have to ask them for the 39 dollars" excuse me but you do not ask someone for the amount of money they spent on a gift because the store you tried to exchange it to did not do their job correctly. I have talked with a few customer service reps and cashiers and have been told that this cashiers could have voided this. Now i feel as though I look like an in-grateful gift receiver due to poor customer service. read more

Horrible customer service! I asked a sales associate "Brittany" a question about shirt sales they were having and she not only answered me rudely, she couldn't even look up from the desk she was at...like super disrespectful. It's too bad, I like their sales and the clothes but the people who work there make me not want to come back. read more

It's a pretty standard Old Navy. 2 stars because it takes SO long to check out or return things. It doesn't matter if there is only 1 person in line ahead of you or 10 people in line, it's going to take a WHILE. The main reason I go here is to return online orders that don't work out. read more

in short: staff is cool, store is clean, management is horrible, avoid Rich and if you cant, just leave and called customer service. they will handle it. they already know how bad they are. to old navy- change the management here. read more