Thank you Willie's Garage. I want to share a story with the yelp community about Willie's…read more We started taking our vehicles here in the fall of 2022. At the time it really never occurred to me to do a yelp review for an auto mechanic. This is long over due. We would always take our cars to the dealership for any type of service. And never thought twice about it. In September of 2022, we had an issue with our Lincoln MKC where the engine light kept coming on. Like clockwork we took it to the local Lincoln dealership in Westlake , where we purchased it from in 2016. At the time this was happening there was around 60k miles on the car. After doing some initial online research about why the engine light would come on, the thought was something that it could be fixed with it not being too costly. After going to the dealership to diagnose and attempt to fix the car, we got an astonishing diagnosis. Per the dealership the engine needed to be replaced!!! Upon getting this news I was stunned. How in the world a car that was maintained well with only 60k miles need a new engine that was 6 years old??? Expressing my frustration with the dealership they did not offer any alternate solutions except to give a "discount" on being a valued customer the last 6 years. The original quote for a new engine was close to 8k and with our "valued customer discount" they took it down to 7k. Still digesting this information I was in shock that this was the only option or having to get a new vehicle. Now, the good part. Once I came to the realization of this, I started asking family & friends about any local mechanics they use that are trustworthy & honest for a second opinion. I got Willie's Garage information and made an appointment for them to have a look. Around $800 total the car was fixed!!!!! Ever since that , we do not take our cars anywhere else for service. Today we sold the MKC. It was bitter sweet as it was a reliable vehicle for the 8 years we had it. Thank you to Willie's for having an alternate option on repairing the vehicle two years ago. In today's environment I find it challenging encountering businesses that have their customers best interest in mind and not their profit. Willie's has made a life long customer out me & my family. Good work, honest service and more than reasonable prices for repairs. If you are looking for a good mechanic I highly recommend going to Willie's!

By far the best mechanic in the area. Extremely friendly, doesn't try to upsell you, and does a…read moregreat job. 10/10 would recommend.

I have been going to this location for a couple years now. The guys are always helpful and…read morecourteous. I called for an appointment and got one the same week. They said the work I needed would take about an hour. I left there an hour later. The cost was reasonable. I would highly recommend them.

27 Jan 2026. URGENT and CAUTIONARY ADVICE. Brought my 2024 Toyota 4 Runner TRD Pro in to Conrad's…read morein Berea for avHunter Road Force tire balance, tire rotation, and oil change. The next day I was driving around town and was notified by the person I was visiting for the week that there was a large stain on their driveway. Upon returning to their home, it indeed was the oil from my truck. Checking my dipstick, it indeed registered nothing. I called Conrad's and was told to bring my truck in immediately. I have a skid plate on the front of my truck (for protection for off-roading) and I told the manager that I wanted every speck of oil removed as it acted as a serving dish for the six and a half quarts of oil that had drained out. The manager said that the technician admitted that he "thought he had seen a gasket" fly off during the oil change. Due to the absolute negligence of a simple oil change, I took my truck to Olmsted Auto to have them go over the work that had been done at Conrad's. The skid plate had been cleaned, HOWEVER, two of the guys working on my truck rolled my tires into the waiting room so I could have a look at the absolute mess the tech at Conrad's had done. Heavily scratched my rim most likely to his using a metal screwdriver to remove the weights instead of the appropriate plastic tool, and in the words of Olmsted Auto, "this is how you should NOT balance tires". The weights had been spread haphazardly around the rims of all four tires. I did reach Mike, a person in an authoritative position at Conrad's Tires who refunded me the full amount of service. I am now responsible for fully cleaning someone's driveway once it warms up as this occurred during subzero temps, and I will be contacting Conrad's for a rim replacement when I return to the area.

These guys are great. I am old and appreciate everything they do. I have never had a problem with…read moretheir work. I have been going there the last few years.

Joey was professional, friendly, and efficient. great experience. He let me know that I had a nail…read morein my tire and recommended where I could get it fixed. Really appreciated his kindness.

Engine replacement was requested, installed a junkyard engine which was not agreed upon. The…read moreengine was not checked or properly installed. Price was excessive and owner has evaded mailings from the court "Notice of Failure of Service." on more than one occasion.

The staff at StreetFab Performance was excellent. Alexey put a new starter in my Honda in a timely…read moremanner and was professional and courteous. I was not overcharged for this service and will definitely refer my friends and family to them. Thank you!!

The workers were all very friendly and courteous. Pushed all the extras as they should but also…read moredidn't push when I said no. There was a car in each bay when I arrived so not real busy but still took 45 minutes. So a little longer than I expected but I would rather have that than rushing me in and out just for the money.

Absolutely terrible experience. One of the workers was beyond rude and aggressive just because I…read moredidn't want the extra services she was trying to upsell. I came in for a basic oil change -- not to be pressured or talked down to. When I politely declined the upsell, her whole attitude changed. She became short, dismissive, and downright unprofessional. It was clear she didn't care about customer service, just pushing sales. I'll never go back. There are too many other places that know how to treat people with respect.

I thought they would be less expensive than the dealership. I called this location and he assured…read moreme they would beat the dealership by up to 15%. They ended up being more expensive. I felt I was deceived. Do not recommend.

Kevin, Tim and the entire team at Rad Air, I cannot thank you enough for what you have done for…read moreme. You guys are amazing! In Ohio for a family reunion from AZ, not knowing that the gas pumps in Ohio have both green handles for gas and diesel, I accidentally, not paying attention put regular gas in a diesel engine. Thank the lord and the team at Rad Air, they were able to flush the engine and get a Mercedes van up and running. Thank you again, from the bottom of my heart.

I was pleasantly surprised at how well I was treated at Conrad's since I've been so used to going…read moreplaces with very little respect or patience. It took a few times to find the actual issue with my car, but when they did, they gave me a refund on a new part they had installed that wasn't needed in the end (since they misdiagnosed). They also offered to pay for a rental car if they needed to keep it overnight the last time I had the issue, but they didn't end up needing to. Rob, who I believe is the manager, was really great. He explained everything in detail and made sure I understood what was going on. He also seemed genuinely concerned when I kept having issues. I will be going here exclusively going forward.

i took my vehicle there, did four tires have custom rims, rims were scratched vehicle had a big…read moreglob of grease smeared into the front fender. car has a beautiful orange pearl paint job. i use a car fender cover when i am doing work on this car. manager stated, he would take care of me so i took my challenger up there for new tires...... now, at a high speed, approximately eighty to a hundred i have a very weird vibration.i took the tires back to get rebalanced, and now the vibration is at a different speed.and i was told there was nothing wrong with the tires or the balancing. vehicle did not do this before new tires...................... needless to say, i will never come back to conrads. and i have been a customer at this particular conrads, for over 20 years. i do not know what happened to the inside technicians. none of them are the same. and the ones that are, there are completely disrespectful. and are there to just try and get as much money as they can out of your pocket. and not even fix your car properly, or when you get your car back. you all of a sudden have something new, and they want you to pay for a diagnostic to try and figure out what's going on. when there was nothing going on. before the car arrived, it only happened after a new set of very expensive tires that i could have got cheaper.somewhere else would probably better service and not had this vibration that i have to go somewhere else to figure out what 's going on with my car now.... they refuse to assist me at this point..... ohh by the way this vehicle only has 38000 miles on it. and didn't even really need new tires, i just did them, because this is one of my favorite vehicles.... sincerely, a very dissatisfied used to be loyal customer for conrad's. for more than twenty years, what a shame....