I've used Olympia several times and have always had great service. Today my mom's water heater went out, Claudia was very helpful, as always, and Joe arrived to her house within 30 minutes. The water heater was replaced within a couple hours of my initial call. Pricing has always been good and the quality/service is great. Thank you Olympia. read more

I had an extremely disappointing and frustrating experience with Olympia. From the very beginning, there were red flags -- hidden fees, poor communication, and what I now believe were deliberate attempts to manipulate documents. After reviewing the paperwork, I noticed discrepancies that were never disclosed or explained -- including an overcharge of $1,557.56 for four days of dehumidifier. When I raised concerns, I was met with vague excuses and zero accountability. One individual in particular, Alex, stood out for all the wrong reasons. His behavior was unprofessional at best and downright unscrupulous at worst. He gave off a strong "shady alley guy" vibe -- dishonest, throwing out false estimates, and down right sleazy. I've since learned that others have had similarly negative experiences with this company, and it's clear this isn't just a one-off issue -- it's a pattern. Due to the severity of the situation, we are currently filing a dispute with several entities to formally address Olympia's unethical conduct. To anyone considering doing business with Olympia: be extremely cautious. Double-check everything. Get all agreements in writing and reviewed independently. In my opinion, their practices are deceptive and unethical. STAY AWAY AND HIRE A DIFFERENT PROVIDER. I attached their explanation to their $1,557.56 four days of dehumidifier and the invoice read more

Olympia Services - Their explanation as to why they are not including these in charges but THEY ARE. Very shady - Damage Restoration Near Me - El Cajon, California

This is the worst company to have any work done! They took my mother out of her house for seven months and still didn't have the job done when she was moving back in. They had to immediately throw in a toilet and throwing their beds because they were coming home! They are still working on her home after nine months now! The work is poorly done. There are hazards on the floor, including tripping hazards, which is very difficult for very elder lady. There are three elderly people at that house and two handicap people. They work they have done is poorly, and to say the least they ruined, very good furniture and my mother's side yard, which had brand new grass in it. They just trampled over it and threw material on it. They didn't care! They are horrible company. They have horrible workers who barely show up when they're supposed to. I know I've gone over there at 10:30 and nobody was there yet who knows if they ever showed up. They still only come when they want to. They still haven't gotten my mother's house finished! I'm still overcharged her through the insurance company, Allstate. These people have made their money and done very little work and what work they have done is atrocious! I don't think they could do a good job if they tried it. It's like they went to Home Depot and hired people from there! That's the quality of work we got with this company and their workers. It's a sad day. My mother just wants to have her home back and it be safe and at least up to the quality of products and workmanship that went into it before! Because they're giving her some shaker crap cupboards when they took out nutty maple what kind of crap is that now she has particle board! No, that's not right. That's not what they should've put in there! She deserves to have the same quality of wood going back into that house that was there before.! They can't even hear that they forced her to take in those particleboard cabinets. They gave her no choice they said no you have to take these. And since when does a company do that? I thought they would all be before helping my mother instead of trying to tell her things she has to do instead of what she should have! I will report this on many multiple places that I can put my reviews on. I will go to the company itself if I if necessary, but no, these will all be on all of the social media review places as many as I can get it on until this work is either done right to my satisfaction because my mother is at the point where she just says f---- k it, just get it done! They have stressed her out so bad.! it should only be a zero star rating! read more

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Alexis was very good about explains the process -and dealing with the insurance company. He made sure the house got dry from the water leak that occurred and did everything he said he was going to do. He also recommended someone to come and restore my bathrooms back to what they were. read more

I had damage on my dining room ceiling due to a water pipe leak coming from the bathroom in the master bedroom. My husband contacted our insurance who referred us to Olympia Services to check for mold and damages to due to the water leak and conduct repairs. I was contacted by Alexis Sandoval, Field Supervisor, who explained the process for the water damage restoration and mold remediation. Alexis sent David, one of his employees right away to work on the issue. David did a great job and was very courteous and always would provide explanation as to what he was doing and answered all my questions. He also made sure that the work area was clean after he was done. Both, Alexis and David provided excellent service and I would highly recommend this company and would hire them again, if I ever have this issue. read more

Had a pipe leak at my house while out of town. Came home to a lot of water damage to my floor and drywall. Olympia services came out and took care of everything. Alexis Sandoval was who I worked with directly and he went above and beyond to help me out. Never complained and picked up the phone every time I called. I would recommend this company to anyone going through something similar. Made it easy to go through my insurance they just bill them directly once you have a claim in. 10/10 read more

My kitchen had major water damage due to an upstairs unit. It was extremely frustrating, especially with a horrible HOA company, but Olympia arrived at my door within 3 hours of me filing the claim with my insurance. They were excellent when it came to quality of work and keeping me informed almost daily. Alexis Sandoval and his team were thorough, courteous, and made sure my cats were safe and unable to get into my kitchen. Jaime, John, and Gilbert have been great as well. This company is reliable and organized. I highly recommend Olympia. read more

Our rental suffered a water leak AUGUST of 2024. We just got a request from them to sign a letter of completion, this is OCTOBER 2025!!! August of last year our Allstate insurance adjuster arrived with Jorge from Olympia to look at the job. The adjuster mentioned if we went with one of their contractors that the work would be warranted for five years so we went ahead with Jorge and Olympia because he was there. We did not realize the insurance company would be paying them directly so we lost complete control. They had to remove the tub and shower surrounds and remove some drywall that had water damage as well as flooring. ONE YEAR LATER they had not even started rebuilding the bathrooms. They went for weeks either not showing up or sending one or two guys who, from what the neighbors tell me, "sat in the garage, had lunch and played music for hours". They claimed the water damage extended into the kitchen so they tore out the kitchen cabinets. I told them over and over to not destroy the cabinets, I could use them in the garage but they ripped the cases apart and got rid of them quickly, I think maybe to keep the insurance company from seeing them. The cabinets were very expensive custom made cabinets. We told them if they took out a wall and extended another wall they could use cheaper cabinets for the rebuild. It took visits by three different people before they could get the plan made. First guy quit, the second guy (the owners son) who swore he would get the project going and Jorge the original contact. Throughout they kept telling us it would be done soon. The owner John said he would get right on it and apologized for the delay, that was about 6 months ago. They are all flat out liars. They said "get down and order the counter tops", four months later they tell us they are not in the budget, back to square one. In the end they framed the wall two feet short costing us $500 to make electrical changes due to their mistake. The insurance company was reimbursing us for lost rent but the job took so long without any progress they quit paying. Jorge said something like "you wanted us to take our time so you could get rid of the renters"???? The renters left 14 MONTHS ago! I'm going to the insurance company next, it ended up costing them twice the estimate, $129,000. I'm going to court after that to get back the more than $13,000 we lost in rent. The contract completion date was November of LAST YEAR. We think because we are 72 and 79 years old Olympia figured they could do what they wanted. Next will be a complaint to the licensing board. Maybe the labor department, where they are getting their employees and how they are being paid should be looked into. A wheel barrel has only one wheel, I wouldn't hire these guys to grease mine. read more

Water Mitigation: Had Cele and David come to my home to provide water damage mitigation due to a leak in March 2023 from the heavy rains. Both communicative, tidy, and helped educate me about the process. They also were mindful of my cats about setting up a containment that would keep them out of the work area. Good value for services as i was quoted 2-4x as much for same scope. will update once reconstruction occurs. read more

I had the unfortunate experience of going out on vacation and my house getting flooded while away called my insurance company coming back at 6am they sent Olympia services right away at 8am I was so shocked at there fast service I had the pleasure working with Alexis Sandoval who was very helpful and explained everything so perfectly always giving me updates and calling if anything concerning came up with the water mitigation and demolition of my house if you guys want fast friendly service call Olympia the whole team is great. read more

Overall highly recommend these guys. We went through a plumbing leak nightmare and ultimately decided we needed to remodel the interior of our house as well. Jorge, Frank and Gilbert are very good at their jobs. They provided the best customer service and experience you can get. Everything was smooth throughout the process and any issues we ran into were quickly resolved. If want the right guys the first time these are your guys. Pricing is very reasonable too. Will definitely recommend these guys for life! read more

The team was conscientious. They evaluated tore down the area that was damaged and had heaters and dehumidifiers and everything went pretty well. It did take a long time when it was frustrating, but I think they did a good job. read more

Jorge & Marco have been so attentive, reliable and easy to work with through this 7 month process of remodeling the inside of our home. We started with the bathroom completely gutted and redid entire space . They came out so beautiful and details were to the T! We appreciated the work so much we decided to move forward with more projects for our home such as new flooring &paint, which came out so nice ! Everyone on the team has been so respectful, helpful and personable through this process, and couldn't ask for a better company to work with . We will definitely be doing more projects and referring to out family/friends . Thank you for being easy and reasonable to work with ! 10/10 recommend (: read more

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Excellent business! Cesar workman was always professional, prompt skilled worker. He did a flawless job, highly recommend them!

Company doesn't provide documented inventory or what is packed out for the restoration. They broke items and didn't return some things and returned items that didn't belong to the house. When asked about the mistake, they claim their contract and signature of completion mean it doesn't matter if they made any mistakes They send out crews that speak little to no English and communication is extremely challenging. They took advantage of an 81 year old woman who was extremely vulnerable to these shady dealings. Very disappointed an will definitely address it with the insurance provider and the BBB directly. read more

I couldn't be happier with Olympia Services. We had an emergency flood situation in our kitchen that turned into a larger restoration/remodel project. Olympia immediately sent someone to take a look at the water damage and had fans in there right away to dry things out. After the demo, we decided to have Olympia do the reconstruction/remodel as well. Throughout the entire process, they were highly communicative and thorough. They showed up every day and got the job done in the timeline they promised. They stayed in budget and rebuilt our kitchen so it looked even better than before the damage. I can't speak enough to their honesty - they are contractors that you can trust. Thanks Olympia! read more

Thank you do much Olympia Services!! We had a mold in our ceiling that was also spreading to the walls due to roof damage and water coming in. Alexis , Saul and Ricardo were professional, quick and efficient. They were very clean, detailed and able to isolate the area so it doesn't spread. Again , thank you so much. read more

From the first day, Alexis Sandoval and his team were very efficient and did quality work. I had a flood in my kitchen coming from upstairs. They immediately began the process to dry out my kitchen. Alexis explained every step of the way. His team was always courteous and professional. I would highly recommend for any work needed. I was very satisfied with their work. The Olympia team who sets appointments were all so great! I was very satisfied by the service requested of this company by my homeowners insurance. The value is great too because they didn't delay any process, they didn't skip steps. They made sure it was all thorough work. read more

Olympia Services - Very thorough work in drying my kitchen. - Damage Restoration Near Me - El Cajon, California

They sent out a kid who replaced our water heater before checking to find out that the actual problem was that the propane had run out. He noticed that AFTER it was installed. So did we need a new water heater for 1375.00? We'll never know now! Then he turned the high pressure water line back on without opening the valves and it popped a pipe, flooding our basement. The water break also soaked the AC vent and it collapsed. Another thing we now have to fix. The owner came out and at first wanted $1800 to fix that ONE PIPE, put in dryer fans. After some argument he agreed to fix the pipe free and put two drying fans down there, as he knew he should have done. But then he pretended to call the owner (he is the owner) and abruptly changed his mind and left us with no water. Let's just say "he is not good for his word." He just walked away angrily and left us with a huge mess. He won't return calls now. He wouldn't give us his business license or liability insurance company info. They're going to get in trouble for that with the licensing board, but we looked it up so they didn't avoid accountability. We reported them to the contractor's board and called their liability insurance company to file a claim. We are still without water in the house. read more

I had a leak from a second floor bathroom to my living room on the first floor, and was in dire need of capable and reliable plumbing repair, mold removal, and reconstruction. I enlisted Olympia Services to take care of business, and they got the job done. Every member of the crew was friendly and attentive to detail. In some cases, they went the extra mile in their work, which I appreciated of course. The office and project manager were easy to communicate with and responsive to my questions and needs, and their coordination with my insurance company made the entire process much more smooth. I enthusiastically recommend Olympia Services if something goes awry in your home. read more

In response to your response to my review I have to address some facts. Your plumber didn't "FULLY" diagnose the issue because he never checked the pressure regulators. Every plumber I've spoken to says that on any leak the plumber is supposed to check the regulator. Your plumber did not. He just saw the hose leaking and said that's it. And because he diagnosed that "only" IT HAPPENED AGAIN. And the pressure regulator caused another leak in my unit. Per California Plumbing code the pressure can't exceed 80psi. The plumbing report provided to you by a different plumber showed proof the regulator was above 80psi. And the report also said the new plumber ran the washer. If YOUR plumber would have checked the regulators the issue wouldn't have happened AGAIN. I'm not aware if you know that it happened AGAIN because your company wasn't called when it happened on 4/13. Us or HOA wanted to use you again. Your plumber DID NOT FULLY diagnose the problem right. Another plumber went and ran a load with the same machine and witnessed every time it was the pressure from the water that CAUSED the hose to leak and loosen enough to leak. And also I have the email that says your plumber returned later that day to confirm the leak but he actually never returned. So I was lied to. I have those email if you want me to post them. And if you research you will see high water pressure from bad regulators will cause leaks, damage washers, refrigerators, dishwashers etc. So by saying your plumber diagnosed the problem is not true. The regulator CAUSED the washer to leak. It wasn't a bad washer or connection. He didn't get to the root of the problem. And that's what he was paid to do. read more

Plumber was nice, prompt, arrived timely and didn't waste my time. I got a quote however I was charged more than what I was quoted by $40. So when requesting a quote be extremely clear on your needs. Easy to set up an appointment. They came the next day, after I received my quote. Which was perfect. No compliments about the service... only the quote. Great job done by the plumber. read more

Alexis Sandoval, and his team, did a great job helping us when we had a leak at our home. He and everyone involved throughout the process were professional and so easy to work with. They came down to Calexico and were able to help us quickly, efficiently, and without a lot of hassle. They dealt with the damaged areas, helped with the mold, moved out all the furniture while the house was being repaired, and then brought it all back. The process took a lot less time than I expected and everyone at Olympia did their part to make our family feel valued. They also made the process painless, especially since we had never dealt with something like this before. Their customer service was exceptional. I would definitely recommend them to anyone needing this type of service. read more

Highly recommended!! Alexis (supervisor) and Saul (technician) did an amazing job! They were efficient, knowledgeable, and provided great customer service overall. read more

Olympia was absolutely amazing! They had good customer service, were responsive, communicative and detail oriented. They made dealing with a bad situation, much more tolerable. Thank you to the whole team! read more

I had to move out of my condo for water damage remediation and abatement to be done. It was so stressful. I decided to do some upgrades since I was already inconvenienced. I reached out to Olympia to have my bedroom carpet replaced with vinyl and to my paint my bedroom post abatement. I needed it done pretty quickly and others told me I wasn't being realistic about it getting done in time. Jorge totally came through for me and was great to work with. Cesar did a phenomenal job with my flooring and painting. I almost forget how stressful it was dealing with the water damage stuff because I am just so happy with the outcome. I will definitely use Olympia for future services. read more

The service professionals did an amazing job! They were polite, diligent, and communicated progress very effectively. Thank you all!!

Great service everybody super helpful especially Alexis Sandoval (supervisor) and his crew. I had a water leak, which Alexis explained to me with great detail how they were going to perform the job. I was impressed with the professionalism and fast work from Olympia. read more

Alex Sandoval and his team were very professional and efficient. This is the second time I've needed services from Olympia. They are great company and I highly recommend them to my family and friends. read more

Where do I begin?!? I woke up Tuesday morning to my entire first floor being flooded. I called my insurance and they called Alexis. He is AMAZING. He is quick, efficient, knowledgeable and very friendly. I can't believe how much work has been completed in less than 24 hours. He is the best!! Thank you Alexis!! read more

Olympia Services team did a great job at my home. Very organized , with great attitude. Thank Alexis Sandoval and your team Saul , and ricardo. I truly appreciate your job. read more

Fantastic company. My house flooded and Olympia was one of the firms approved by insurance. Their estimate was prompt and fair, scheduling was fast--two week lead time at a very busy moment--and the work was accomplished really quickly. Communication was always transparent and prompt. In particular, Jorge, Frank, David, and most of all Caesar were exemplary employees. Caesar is the real deal: a fine craftsman, attentive to detail, precise with timing, clear in communication, and devoted to doing a great job. He kept our house clean and went the extra mile to make sure everything was just so. All in all, Olympia made a stressful situation as easy as it could imaginably be. I'd use them again in a heartbeat. read more

We went through 3 contractors, but John won our confidence and trust. They are a one stop shop, from our water damage in the kitchen to remodeling our beautiful kitchen now. We went through so much with our Automobile Club homeowners, from our deny letter to getting it approved with the help of John, Jorge, Gilbert and their team!! They are Professional, sincere, efficient, and hard working. We can't thank you enough to this team for restoring back our kitchen. For almost 3 months especially during this Covid, they worked professionally and went beyond any company I know! We definitely recommend them to any homeowners out there. Thank you again- From The Magante Family!! read more

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Patient, understanding, professional, awesome craftsmen. John has walked me through each and every scenario and gone beyond there means. If you true professionals who Christian hit John And his team up read more

The team that was in charge of demolition and drying out the damaged area were amazing. Alexis was the field supervisor and he did a great job at keeping me informed of everything they were working on. The technicians Saul and Ricardo were extremely fast and O was shocked to see how much they accomplished in such a short time. I really hope I don't run into another situation that requires their demolition team again, but I definitely recommend their services to anyone that needs them. read more

We had flooding that required drying, new floor and drywall. Caesar and Cele were both excellent. They did a great job, were quick and efficient, and it looks great. They made sure to take care of our personal items and wrap everything up. No clean up required on our end. Thank you! read more

Great company to do business with. I initially sent out requests to 4 different companies and Olympia Services replied in less than 10 minutes. The plumber arrived right on time and diagnosed the problem. My wife and I had spoken to other plumbers within the last year, so we were bracing for an expensive job, but to our surprise, the job cost less than half of what we were expecting. We were told that it would be 3 working days to complete the job and it was exactly 3 working days before we were able to get back in our house. We have scheduled another job with Olympia Services for a separate issue and we plan to use them for all of our plumbing needs from now on. Save yourself the time and money and go ahead and call Olympia Services. read more

We had a sewer pipe leak in our bathroom. They came out promptly. Cele was out first, and was very knowledgeable, considerate and friendly. Joe came out later to do the work and was very professional and respectful as well. We will for sure use Olympia Services for our future plumbing needs and also refer them to our friends and family. read more

As a broker associate and residential property manager at Elite Real Estate Services in Chula Vista, CA, I have utilized the restoration services of John and his team at Olympia Services three times this year. A complete bathroom mold restoration, a burst angle stop creating a bathroom flood and flooding from a burst water heater. John and his team handled everything including Insurance, tenant coordination, testing and a thorough clean up. I don't relish needing restoration, but when and if I do, I know I can depend on Olympia Services to get the job done completely. Dennis Rosen #00428220 read more

I have to say Olympia employees and management are awesome! We went to Comic Con and came home to a waterfall coming out of my dining room light fixture. Our plumber fixed the leak and recommended Olympia Plumbing & Drains Water & Restoration. That was the best recommendation we have ever gotten. They were so professional they put on booties on their shoes when they came in and out of my house. They put paper down to protect my wood floors. They explained in detail what was going to happen with the restoration. I had a heating and air conditioner service guy come out for our yearly check up and the guy didn't put on booties on his shoes and you should have seen his dusty shoes. Olympia employees cleaned up after themselves everyday they were here. If you knew me you would that I'm highly critical of everything I don't believe in giving a perfect score because everyone can improve on something. But this company has service down to a science. Update I loved this company so that I had additional work done. read more