My watch band broke at work today. The wristband spring broke so there was nothing connecting the…read morewristband to the watch anymore. I happened to be in Grand Central Terminal in Manhattan today, so I ran over to Grand Central Watch to get an estimate. I was really upset because my wife bought me this watch on vacation years ago, so there is a sentimental attachment to it. The owner saw that I was stressed out and she looked at it, turned around, fixed it in about a minute and handed the watch back to me. I was really nervous because I didn't know how much it was going to cost. I asked: "How much is the repair?" She replied, " There is no charge. Just leave me a review on Google." I couldn't believe it. I didn't know there was any place left on earth like that. How could I not leave a review after that? Five stars!!!!!!!

NEW YORK CITY/Midtown: Tucked inside Grand Central Terminal, Grand Central Watch is a true…read morehorological institution, family-owned and expertly run for more than 70 years. Their reputation for watch repair is stellar, with the skill to handle everything from quick battery swaps and band adjustments to intricate restorations and full-service overhauls across all makes and models. If you are looking to sell your piece, they offer trusted appraisals and authentication services. On the flip side, if you are ready to elevate your collection, their curated selection of restored vintage watches and new timepieces is worth browsing. They even repair jewelry, making this a one-stop shop for treasured pieces. All this is backed by a great team with the best customer service. One of our favorite things is their social media content. Their videos are packed with insight, history, and behind-the-scenes knowledge that makes the world of watches feel even more fascinating. Grand Central Terminal is dog friendly, and the team here loves welcoming four-legged visitors. You will find them down the 45th Street passageway near Track 38, ready to help with anything your watch needs. Can't make it in? Their mail-in service keeps your timepiece ticking no matter where you are.

Worse swatch store I ever been too Staff was unprofessional…read more The woman manager was nasty

Wonderful customer service in assisting me in team in replacing 2 watch batteries. An extra…read morespecial shout out to Amy who was so helpful and friendly.

Finding this place was a saving grace in these pandemic times where subway safety is questionable…read more I'd usually buy watch batteries from a guy at a booth near Kings Supreme Court and before that, got one from a pricey booth at a retail center near Westchester Supreme Court. I was able to get all my watch batteries replaced and even get a new keeper on one of my watches without going bankrupt! I'd definitely come back since it's easy for me to get to by bus.

Absolutely GREAT place to take your watch to be fixed. Staff is absolutely friendly and courteous,…read moreefficient and quick. I would take my watch to them any day! Thank you! Thank you!

This was yet another spot we needed to check out for the holiday decorations when in NYC. While…read morenothing mind blowing it was worth strolling by to see it. If you are here for decorations you are likely going by the majority of fifth avenue so you might as well come here too. We did also go inside as my wife is a fan of Cartier. Actually made her first purchase during our honeymoon in Vegas. We did not have intentions of buying and more so wanted to just browse. They definitely have some beautiful items and they all appear to be high quality. No staff interaction happened so cannot say anything about that. My wife and I both agreed though we like the Vegas location more and despite being that much further away would go there likely instead.

Some fancy and interesting products inside, tho there is long line to be attended... Perhaps worth…read morecoming when its not that busy...

I tend to be a bit too selective when it comes to my watches... But why shouldn't I be? After all…read moreit is the only way we can buy time. I stopped by Dorian's after a recommendation from a close friend. There was an ample amount of watches from extra flashy to more conservative. I explained by taste and out came a nice selection of watches. The manager helped me decide on a beautiful Bulova watch. The watch catches the eye and has a great weight to it. I highly recommend stopping by and seeing their selection.

Great jewelry store! I've heard so many nice things about this place so I decided to check it out…read more The customer service was excellent and they really helped me find a great piece! Definitely recommend this to anyone!

I had to replace a vintage Omega strap and wanted a new strap with a similar color. Mark was able…read moreto find something suitable within 24 hours! Very reasonable prices, great service.

As a vintage watch collector, it is rare to find a watchmaker that shares the similar levels of…read morepassion and knowledge for watches. Mark is undoubtedly a master watchmaker and I would recommend him 100% for any services. He is a great guy and professional to boot. Really stands out among the oasis of Diamond District shops.

Tom was very professional and friendly in taking in my beloved Tag Heuer and letting me know what…read moreto expect. Their experience with high end watches is excellent. I received a very reasonable quote three days later and will have the watch back in another 3-4 weeks, as opposed to sending directly to Tag in NJ and waiting a minimum of 10 weeks. Thank you!

Superb service and value - 10/10. I had batteries replaced on 5 watches at Manhattan Time Service…read more Thomas did an excellent job. Not only did he replace the batteries, he checked all the watches for both accuracy and water resistance. Their prices are very reasonable (much cheaper than Torneau) and the turnaround time was fast. This is a family owned business and the service and attention they give reflects that. Highly recommended.

In this day when businesses claim to cover EVERYTHING you need, it's kind of nice to see someone…read morewho SPECIALIZES in one specific area. This man's knowledge of time pieces is impressive. even thought I only really change batteries, I will travel all the way across Brooklyn because I trust him to do the job right

I came here for a quick battery replacement and the person behind the counter was very amicable and…read moreknowledgeable about his job. I will definitely recommend him for any watch troubles or questions you might have. 10 out 10.