Small move of a treadmill from the lower level of our home outside to a van, but everything went well. On time, nice guys, move was handled well, no damage to anything. The scheduling and pricing were very fair and convenient. read more

I booked Ondemand for my move after reading all the positive reviews. Unfortunately I did not have the same experience many others have had and wanted to share. George and two others moved me in February, during the mask mandate, and one of the movers showed up without a mask. Masks were required in my building, so he had to leave (while the clock was running) to go purchase a mask. While loading, George insisted on removing the feet from my couch, after I asked him not to and told him I had moved the couch many times without the feet ever being removed. He claimed they needed to be removed for "safety". When they unwrapped the couch, they were unable to reattach the feet and they left the couch with no feet on it. It took me the rest of the day and a couple of trips to the hardware store to figure out how to rig them up to reattach them. Beyond the couch, there were chips on a marble table top and they lost hardware on an antique dresser. They were inconsistent in what furniture they wrapped with blankets and plastic - some were wrapped very thoroughly and some were not wrapped at all. They were very inefficient moving out of my 12th floor apartment and it took them several trips to figure out that they should move items out of the apartment near the elevator, fully load the elevator, and then go down to the loading dock. So much time was wasted with their inefficiency. They didn't do a final sweep to make sure they got everything and I had to move several items out into the hall to ensure they had. George was a poor communicator with an unpleasant demeanor. I had to go down to the loading dock to see if they were finished and make sure he knew where to go at my new place because he never told me they were finished loading. He was very rude when he asked if I would like to leave a tip, and I told him I would not because he broke my couch. I always believe in trying to let the business owner make the situation right before leaving a negative review, so I reach out to Mike, the owner of the company. He asked for specific times to reach me, and each time I gave him a window of time, he did not call. He said that he called me over a weekend, but I did not have any calls during that time - I went back and double checked my call log to make sure I didn't miss the call. My last communication with him was that I was available that day to talk and he never called or responded to my email. Overall the worst experience with movers that I have ever had and extremely disappointing the way the owner of the company handled my feedback. read more

Couldn't recommend this company more! Our two person crew showed up right on time and finished our move under the estimated time! Scheduling couldn't have been easier, they provided a quote within an hour after requesting an estimate and answered every question I had. We added on a stop a week before and they handled it no problem, they moved all our items quickly and safely up a three floor walk up. I will definitely continue to use ondemand movers for any moving related task! read more

OnDemand Movers USA were amazing! They arrived on time, took great care with all our items, and had us moved out of two storage units into a home in less than 4 hours. Their estimate was accurate and the communication before, during and after was great. I highly recommend them! read more

I would recommend these movers to anyone! They were the first ones to give me an actual phone call to discuss my needs which was greatly appreciated. They were very prompt and on time! It was a great price overall as I had a ton of stuff and was on the 3rd floor! There were 4-5 guys helping and they barely took any breaks! They wore masks and made sure all my concerns were met. They were very polite and extremely efficient. They took pretty good care of handling my things. A few little scuffs/chips on my stuff just because some of the stuff went down to the truck before being wrapped and I should've been more clear in communicating. This was the first time I've ever used movers and I'd definitely use them again. Thank you! read more

I had to change my move date and this Company was extremely accommodating. Moving is always stressful, but the crew that helped me was responsive, helpful, and moved quick! I am so impressed and will definitely be using this in the future if I move again! Thank you for making my move as seamless as possible. read more

I had an issue with my move, but the company reached out to me promptly and corrected the issues that I had. I truly respect a company with integrity. Plus, Ninu is extremely fast, knowledgeable, efficient, and professional. Please support small businesses! read more

Scheduling was a breeze, people on phone were responsive and easy to get a hold of, estimate came in at lower cost than others. Three movers arrived on time as scheduled. It was a REALLY hot day and stairs were involved. We underestimated how much stuff we had (our fault) and required a second trip. The guys were so gentle and friendly despite it being an extremely hot day. Sprung for the deluxe wrapping, everything arrived at the new place in it's original condition. Very happy with these movers, would recommend to friends and family. read more

They showed up promptly, packed up, transported, and unloaded all in 2 hours. Very well done!

Ondemand Movers USA were absolutely amazing. The two gentlemen that came to move my from Portage Park to Rogers Park arrived with masks, were professional, courteous, and hard-working. In the beginning I was hesitant because they didn't have many reviews on Yelp, so made it a point to get a review up. I would use them again for any move and strongly recommending them to someone else who is going to be moving soon. Price was fair and work was done professionally and exceeded my expectations. These guys worked from 4pm-7pm without taking a single break. Absolutely amazing. 5 stars all day! read more

They were an amazing team! Very efficient, polite, timely, and our move couldn't have gone smoother. We will always use your service and refer your company. Excellent service. read more

We had a great experience with this company. Our movers worked hard and fast to get us into our new apartment. Our old place was very difficult to move out of, it was a second floor walkup with tight staircases, but they met the challenge! We really appreciate their hard work, and would recommend them to anyone! read more

I'm very glad that I went with Ondemand Movers to complete my move. They made my move a lot less stressful with their professionalism. I would highly recommend this moving company to any of my friends or family! read more

Great job! Professional, efficient, fast. Well done. Thank you!

The movers and the move was pretty smooth and the movers where pretty cool.. but they had accidentally dropped my glass for the top of my dresser.. so now I have to buy a new one... according to the contract they have to pay .60 cents per pound so they had broke 30 pounds of glass... means .60 x 30 = $18 I'm getting back for $175 worth of glass.... they called me after my review and made it right so I definitely didn't mind changing my review... down to earth people but it was my risk because every moving company charges the same rates for broken items.. I would still contact this company for my next move for the professionalism read more

The guys showed up on time and were very efficient with unloading a 16' PODs container. Everything went smoothly and super quickly, it was all done in less than 2 hours. Thank you for being so nice and accommodating! read more

Ondemand Movers was great to work with. They scheduled our move with only a week's notice and provided a competitive estimate. Ninu is very responsive and quick to provide answers to any questions. Tony and Caleb were kind and professional. They worked efficiently to wrap and move our belongings. We were grateful they used a blanket/padding under the wrapping for extra care of our items. Definitely recommend using this company! read more

OnDemand Movers was amazing! They moved quickly and efficiently and took extra care of my furniture and boxes. Nina is the person I spoke to to schedule and she was so pleasant. I had to reschedule my move once and had no issues doing so. The only complaint I have is feeling like I didn't tip the movers enough! Thank you OnDemand Movers! read more

They were great. Very professional and efficient and also handled an enormous mountain of my stuff like pros.

Woman I booked with over the phone had some miscommunication about day of the move/services needed. The two men who helped move were wonderful and did a great job taking apart/putting together my furniture. Quick, efficient and polite. read more

These gentlemen were excellent. I found them randomly through Google and followed the Yelp link because they had such high reviews and now I know why. These guys worked fast and diligent and you felt you could trust them with your items. They sealed my TVs and furniture and moved them carefully, even did so with boxes marked fragile. Just make sure you keep up and tell them what to take if it's not obvious because they get you out and in and they almost left some of my things lol. Bless these men because I moved from the second floor to third floor and I don't know how they did it. I'm so sorry I didn't have any water to offer lol. But I want everyone reading this to know they did a great job, were friendly, on time and responsive. With the horror story moving reviews I read you need to know there are some good ones out there. Price was great and they moved me in a little over 3 hours. Granted, I didn't have a severe amount and I had 3 movers. But they work fast. Their tip was well deserved. Tip them! read more

These guys are absolute pros from start to finish. They helped with my move and were done in under four hours with a second stop. They were accommodating when I asked them to make an unexpected second stop to drop off an item at another location. I would recommend them to anyone looking for movers. Great job guys, wish you much success and hope to see you expand your business. read more

Wonderful team of two hardworking men! Arrived in time and worked diligently to complete the move. All items were safe and well protected. We had requested 3 movers to expedite but could only get 2 so the move took a bit longer. read more

First of all you are extremely exaggerating on the additional number of boxes need. My husband and I purchased around 10 more boxes, not 70! My clothes were in plastic bags, but your movers stated they had to be boxed which required more boxes than leaving in plastic garbage bags. As for moving into another unit. The unit was in the same building but over a couple of units. If you are moving furniture and other household items. Why would my husband request a pick up truck? That doesn't make since and I know he did not request a pick up truck to move a 3 bedroom unit. I will stand by what I said, in the previous review and only removed it because I was trying to be nice and not hurt your business. It had nothing to do with threating me with legal action. But, I won't get back into that. Yes, I have a lot of clothes. I have a business as well as a reseller. So, your workers moving a lot of clothes relates to my business. Just as you have a business to operate. As, I said, it was a last minute move due to a fire. If your workers were not equipped to take on the job, you should have turned it down. It was disclosed of everything we were moving upon coming to an agreement. You were paid very well by our insurance company to take on the job you agreed to do. Update: Your movers had plenty of walking space in the apartment. My clothes were not in there walkway as you stated. You just want to start making up stuff now I see. My clothes had to be moved around due to the firefighters having to enter the unit. You are extremely unprofessional going back and forth with me because, I was not happy with your movers. You were not even there and we never spoke to you when we set this up. While you are speaking like you were one of the movers. My husband initially spoke to a lady when we set up the moving date and we called her back when your mover got there asking her why they only sent a pickup truck to move a 3 bedroom apartment. Your company made the call to use a pick up truck because we said, we were moving to another apartment unit in the same building. It's not our fought you all did not understand our address was the same for the one building and just a different apartment unit down from the one we were in. I won't continue to go back forth with you on this. No matter what you say I was not happy with the service your movers provided. It's just that simple. I still stand by what I said, and I was being courtesy to remove the previous part because you asked me to. Not because, you threaten me with legal actions! Lol I'm not trying to stop anyone from using your service. We just won't be using your service anymore. read more

I don't leave reviews but I needed to do this one because I loved their service. I didn't want to pay exorbitant price because of big names so I did an internet search and found Ondemand online since I needed the service ASAP. They were very polite, on time and super helpful. I'll definitely use them again cos they're affordable and stress free. Again, thank you to Mike and team for helping and making my move easy read more

Highly recommend this company - I had a semi short turnaround for booking and they responded with a quote very quickly. All three of the movers (one was the owner) were very sweet and great to work with. The final leg of the move was up three very awful-for-movers flights of stairs and they did it in no time. Prices are very reasonable and explained up front so you know exactly what all the planned costs are as well as unexpected stuff that pops up. I'll def be using them again and recommending them to friends. read more

Movers and communication were great! All my items were taken care of and movers wore masks and met covid procedures ( I'm 8 months pregnant and felt very safe!). I 100% recommend them to anyone moving. read more

Movers were professional and moved us out of our old apartment in to our new apartment under 5 hours. Will recommend and use again. Great experience. read more

Let me start by saying that you should not under any circumstances book these movers, save yourselves the trouble and go with any of the other hundreds of movers in Chicago. Mike and his team showed up at our apartment and when I went to bring him to our third floor, as I communicated with Ninu many times, he said they were unaware that it was a third floor move and his men were too tired to do the move. He and his team then left without offering any alternative options or recommendations and left myself and roommate to have to scramble to compete the move ourselves. Mike was extremely unprofessional stating that "his men had been doing moves for the past three days and physically were too tired to help." While we were sympathetic to the fact that it had been a long day and the move was strenuous (as my roommate and 60 year old dad found out when we had to move everything ourselves for the next 8 hours into the early hours of the morning), simply do not book any jobs that will be beyond the scope of what your personnel are capable of. I am attempting to prevent anyone else from having the same extremely negative experience we had with OnDemand Movers and am confident that I will never use or recommend this company to anyone ever again. I just want to reiterate how unprofessional and disappointing our experience was with this company, do yourself a favor and book with a company that has a crew that is not too tired to complete the contractually agreed upon move! read more

Mike was incredibly responsive! He thoroughly explained the cost and process before the move. He and his workers showed up on time and moved with incredible speed and organization. They even disassembled and reassembled our bigger items of furniture. We did not expect them to wrap our furniture but they did so with a care and thoroughness that left my roommate and I speechless. My apartment was on the third floor and we had a lot of stuff but these movers made it look easy. If you are looking for a fast, kind, and affordable group of movers- you found em. read more