Dear Mr Jew, I think it's really sad when your employees don't even know who the owner of the company is. They had to open their "manual book" to see what the names of the managers were. Back when I worked there, the owners used to come in regularly, checked the cameras regularly & even the owners wife worked shifts. I came in tonight to order a family meal. Being that I used to work for Ono Hawaiian BBQ several years ago, I was expecting it to be how I treated my customers when I worked there. But boy that was way too high of an expectation. I never received a greeting (which, when I worked there we used to yell "aloha" or "hello!" To greet customers + with a smile), floors were sticky, garbage was overfilled & the sauce station was lacking stock. There were two young ladies working the front & two gentlemen working the back. When I walked up to the registers, I received just blank looks from both the ladies. Umm, hello to you too? So finally one of them asked if I was ready to order. Sure. I ordered then went next door to grab a smoothie. When I came back, I waited to get katsu/teriyaki sauce. Both front end girls were flustered about another customers order. They were staring, pointing & whispering in front of the customer who was sitting right in front of them. How much more rude can you be? If we had issues when I worked there, we used to go to the side where no one can see us to talk about the issues.. or move on. It's not a highly stressful job. I rated this 2 stars because our food was great. But I sure hope you take this review seriously by taking the time to say hello to your employees & give them a lesson on customer service. read more

Huge portion! 2 orders feed 3 adults and the taste is good too. The teriyaki chicken is soft and juicy, the sauce is good too. We come here all the time and always happy about the food here. read more

The staff was nice and the food was ok, but this place is so dirty we decided to take our food home because it was almost unbearable to look at. I'm not just talking the tables, but the soda machine and walls look like they haven't been wiped down in months, and the sealing and fans even longer. There is stickiness and dust covering the restaurant and overall it just looks in poor shape. I'm trying to remain ignorant to what the back kitchen looks like, so I can keep down the food we just ate here. read more

We stopped in here on our way to the airport. Great food and a lot of it! The service was friendly and fast and the restaurant was very clean. read more

We had lunch here today and had the Aloha fish special. We both loved it! The staff was friendly and the place was very nice and clean. I've seen some reviews that say it is dirty and the staff are not friendly, but they must have made some changes because it was excellent today! Will definitely be back. read more

The Girlfriend has been raving about this place for some time now, and seeing that we were in the area - why not stop in for lunch. The price wasn't too bad, you'll be looking to spend between 5 - 15 bucks a plate/dish. I went ahead and ordered the "Hawaiian BBQ mix" , pretty much gave me a taste of everything besides the sea food. The meats were jammed pack with flavor and a one of a kind taste. Would come again. =D read more

Ono Hawaiian BBQ - Hawaiian BBQ Mix - Hawaiian Near Me - Mesa, Arizona

It's ok but I lived in Fiji for two years and got picky when it comes to island food. This place does have some good food but just nothing to write the islands about!! If you are in the need for a change the terriaki chicken and anything pork is recommended. I want to give it more stars but it's just not good enough or worthy in my opinion but it's not aweful. Go check it out and see what you think. Let me know. read more

Little dirty everywhere. The place isn't being kept up. Water from the fountain tastes like cleaning chemicals but the lady at the counter "can't do nothin' 'bout that." Expensive for what you get and slow service as already stated. The food wasn't bad but I didn't have flashbacks of the islands, either. Except maybe some dive in Pearl City. Probably won't come back. read more

Great food, great service. Highly recommend the family meal. Feed my family of four and we had plenty of leftovers. Chicken katusu is the best!! read more

Located in a strip mall on Power close to the 202, Ono is your typical strip mall fast food until you taste their unique combination of bbqs and Asian Hawaian fare. I ordered the #4 combo - galbi, beef and chicken.The galbi was very tender and had a nice bbq flavor but not what I expected. Same with the beef n chicken. However, ignoring my expectations, the bbq was really very good! The accompaniment of macaroni was superb and the cabbage ( boiled) was excellent. I also ordered fresh young coconut and it was excellent. Service was excellent ( I asked for my coconut to be halved and got immediate assistance). Will definitely try this again. read more

Was totally excited to get some Hawaiian food today. Drove about 25 minutes to come to this place. Once my wife and I got here we LITERALLY stood in front of the cash register, ready to order, while 4 "workers?" just chatted away. They looked over and DIDNT SAY A THING and continued to have their conversation. I'm not looking for a 5 star restaurant experience but ATLEAST greet or acknowledge that you have a customer in front of you. Now we're at Chipotle. read more

Front counter person not friendly, basically rude. Impatient and not helpful. Then proceeded to go back to checking her cell phone

The food is good, but they apparently don't understand the standard food industry "first ticket in, first ticket out" policy. I ordered a salad and the next 4 people who came in got their food before me. Last time I was here they messed up and gave me a Spam and rice roll instead of chicken on my order. The cashier also doesn't seem to care about you at all. Figures. read more

Waited for 30 minutes to get 3 orders. I was late for work because they took so long. I think they lost my order, but they never told me what the issue was. Food was only okay, NOT worth the price read more

Can we turn the music down? Everyone is in masks, talking through plexiglas. Watching everyone struggle to order is unnecessary.

Oh man do I love this place. You get so much food for a reasonable price. Their pasta is amazing!!

Absolutely DELICIOUS! We just tried Ono Hawaiian BBQ for the first time. It's so refreshing to find a place that is a bit more on the healthy side and that our tummies can handle (we both have IBS) had number 44 and LOVED every bite of it!! =) =) and our stomachs felt great hours after (no bloat). We definitely will be back. read more

First time trying this place and I was impressed! Tried the bbq mix, which was tasty, especially for the price. The macaroni salad was the best thing I've tasted in a long while!! read more

I came in to buy some food for my brother and dad. Tim is the rudest staff! He wave at me with an attitude face. Seem like he wasn't in the mood to take my order. But when it came up to the people after me he was super nice to them. Is it because I'm Hispanic and the others weren't ? You can barely hear what he was saying to me but was speaking loud and clear to the others. read more

The service at this location is good, I have never had any problems. The food is alright. I only go here if I get a craving, but there are more authentic places. Expect fast food Hawaiian. read more

I absolutely love this place. Although the last visit was unfortunate. The young ladies that were by the register didn't acknowledge me when I walked in because they were too busy on their phones. The order also took a lot longer because the cook was too busy flirting with the young ladies. It was surprising because I usually have a good experience I think because it was close to closing time. But that shouldn't effect their customer service. read more

I love this place for take out. The grilled teriyaki breasts are great and I love their macaroni salad. As far as eating in, don't really recommend, chairs are sticky and it's really warm inside. read more

ono hawaiian GRIZZLE ! At 15560 Frank Lyod Wright in Scottsdale AZ. I explained to Feng that the last two times I have come here the beef bbq was full of Grizzle and unable to eat. This made no difference to her . Another plate of Hawaian Beef Grizzle.Told her of my displeasure and she explained, that was the way they bought the meat.Crazy ! read more

Really like this place. Large portions, really tasty (Ono), and friendly staff. I've eaten here a couple times and enjoyed it. I'll keep coming back even though it's out of my way usually. read more

When i was there I was waiting for my food and heard one of the cooks drop a metal utensil like a spatula or something and I'm pretty sure they didnt wash it also there were many tiny hairs in the macaroni salad. The chicken was tasty though... Very conflicted. read more

This was amazingly authentic. I hadn't eaten here because I thought it was a big box fast food restaurant. That is so far from what they are... The food was amazing, and cooked fresh! read more

Tried Ono Hawaiian BBQ for the first time today. We were not disappointed. I had the chicken katsu plate (2 scoops rice, mac salad, cabbage) for $7.99 and my wife had the kalua pig &cabbage plate (rice and mac salad) for $8.49. Impressions: (1) lot of food! (2) mac salad was tasty and reminded me of the mac salad at Rainbow's in Honolulu; (3) kalua pig seasoning was just right; (4) chicken katsu was crisp and tasty. Will definitely be back again. read more

Ono Hawaiian BBQ - Chicken katsu plate - Hawaiian Near Me - Mesa, Arizona

See all

Whenever I am craving Hawaiian eats, I definitely go to Ono. The food is good and their portions are good size for the price. Sadly the customer service has gone down, specifically the cashiers. Kaitlyn waited on us yesterday, with a scowl on her face and the attitude of "I hate people and my job!" She even snapped at one of the cooks when he was verifying our order. Luckily the food is good or otherwise I would not go here. Ono, please hire people that make your customers feel welcome that greet people with a smile. Not some rude bitchy teenager! read more

Customer service sucks. Called for a carry out. Made my order. I wasn't done talking and he hung up on me. Happened once before so I ignored it, but now I won't be coming again. Super rude. Asshole read more

Love their food. Shocked that people gave it 1 star! Did I go to the same place? All the food is super fresh! The Mac salad rocks as well. Love Ono HBBQ!!! read more

The family was out and about and decided to give it a try to see what it is all about. First we were shocked that for two adults and a child the meal was $40. We waited quite a while for our food and had high expectations for the price. The beef had a lot of grissle and was bland. My son didn't like it at all so he just ate the broccoli and rice. He is 5 and it not s picky eater at all. My other meat was teriyaki chicken and that was decent but come on. It's chicken. My wife had the BBQ chicken and it was also quite bland. Overall for the price is nowhere near with it. We have it a try but won't go there again. The staff was friendly though. read more

Stay away from here. Terrible service. 1 hour wait. And they don't even tell you that when you're ordering.

I wouldn't suggest you go to this place unless you have plenty of time to wait for the poor slow service. I was there today at 2:20 at 2:49 I finally got tired of waiting all I had was a simple crispy shrimp... Trying to get my money back was even longer.. like I said I don't recommend this place at all read more

My favorite Hawaiian BBQ place! The food is good. Only comment for the improvement that is the interior could be cleaner.

Yummy yummy yummy! I get the chicken plate. Macaroni salad is way better than that stuff at the supermarket.

Been here once before. It was mediocre at best the first time. Thought we'd give it another shot. Maybe after 9 months away from Hawaii, the memory of our island cuisine will have faded from our taste buds. Worst. Saimin. Ever. Seriously, you're much better off eating Top Ramen. The chicken katsu isn't bad, but the katsu sauce is horrible. The teriyaki, BBQ chicken, and kalbi are just...wrong. They can't even make a Spam musubi right. The one bright spot is the mac salad. The mac salad is legit. Oh, and the can juice. Can't fuck up a can of Aloha Maid. We won't be back. Guess I gotta make my own ono Hawaiian grinds. read more

I went here for the 1st time today because I was craving some Japanese curry rice so I ordered the island chicken curry. I was truly disappointed because it wasn't a Japanese style chicken curry that I'm used to getting in other Hawaiian bbq joints. It tasted ok though....it was bbq chicken thighs with a curry flavor along with chunks of carrots and potatoes. I was really wanting the curry gravy to mix with the rice, but it didn't have any gravy :( Other than that the menu had all the items you would expect like kalbi, bbq chicken and beef, fried seafood, noodles, salads. read more

I have been wanting to try this place for a while and was very dissappointed. The woman behind the counter was clearly annoyed that I wanted to order. The food although very tasty was very fatty. There was very little meat that wasn't all fat. The tables were all dirty and it wasn't very busy and when I asked the woman behind the counter for some napkins to wipe one down she didn't even budge to come wipe them down. There were only two tables taken in the whole place and it wasn't busy enough for her not to be able to get away from the counter. I don't think we will be back. Didn't seem like it was worth the money for a bunch of fatty meat and indifferent service. read more

This was a great meal. I really enjoyed it. I got the BBQ chicken and it was very moist. Perfect place for lunch or even dinner cause the portions are huge! read more

They didn't give me a discount for being from Hawaii. Food was good though, Katsu breading tasted like fish a little but it made it taste better and the musubis were like they were home made which is good and bad. The nori on the musubis was kinda chewy. We had to wait 5 minutes for someone to get off the phone. Foods good though I'd recommend it to any Hawaiian food seekers. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Mesa, Arizona

See all