Love the bbq chicken plate lunch. I definitely like their food. But they need to change their air filters. If you look at the intake they only have one air filter and it is extremely dirty and their vent isn't the prettiest. Not the best place to eat in because of the air quality. But love their food still would sit in. read more

This is my second time there in the past month and have always gotten the Island Fire Chicken which is soo amazing, especially if you love spicy food! The service has always been good, I have no complaints at all about this place. read more

New and definitely improved! They've had some rough reviews recently, so we were a little hesitant to go again...but when the wife craves Mac salad, my hubby complies! I could eat that stuff all the time--creamy, oniony, and just a slight taste of tuna. YUM!!! We both had our staples, Hawaiian mix for him, Seafood mix with BBQ chicken for me. His was the usual and he was pleased. Mine was transformed and just great! The fish, instead of flat planks of dry fish wish tons of breaking, was large pieces with a lighter panko crust. The shrimp were the same, bigger with the same coating. I was also very pleased that they now have real tarter sauce to go with the fish instead of warm packets. Service has definitely improved as well. So happy our little place is back and better than ever. read more

Ono Hawaiian BBQ - New and improved seafood mix plate! Ask for the tarter sauce - Hawaiian Near Me - Mesa, Arizona

, staff nice and helpful. Tried the first chicken, which was fresh, hot and tasty. Person on front counter happy and helpful, will go gain, doesn't look much from the street. read more

My experience here was good. The food was honest authentic Hawaiian food. It is the common food of the people, not the elite. My food was prepared promptly and correctly. Not exactly a health food place. It is more aptly termed comfort food. read more

I have had a lot of bad experiences at restaurants, but the last two experiences I have had at Ono shocks me. Before I go into explaining what happened I think you need to know that my family is Hawaiian. I go back once or twice a year and I know first hand what aloha means, more than just a hello and goodbye. And when it comes to a Hawaiian restaurant even one that is thousand miles away from Hawaii I believe if you are selling Hawaiian food, apparel, etc. you should always embrace the aloha spirit in your store. With that being said let me tell you my frustration. A couple of months ago my family and I wanted to place an order ahead of time and go pick it up. I called the store probably 10 times and no one picked up. It wasn't a holiday or anything so I was sure they had to be open. So I decided I will just drive down there and place my order in person. When I walked in the restaurant it was not busy, don't get me wrong there was probably 2 or 3 tables but it wasn't packed. When I get to the counter I told the girl I had been trying to call and her words were "oh that was you? We all were wondering how many times you would call before giving up"....ARE YOU SERIOUS??? I was shocked, if it wasn't for the rest of my family and me having all their orders I would of taken my money else where. I couldn't believe they thought it was a game that I was calling. Just today I tried calling in my order because I was in a hurry to work. I wanted to pick it up and go. I called and a girl answered and she says "hold"...no please hold, or can you hold? She just said hold and she puts the phone down. She didn't mute me or put me on hold so I can hear her talking to customers. 3 minutes of me holding I can now hear her just talking normal to co-workers or something because she is laughing. After a total of 5 minutes I decide to hang up and call back. But low and behold the phone was busy because "I" was still on hold. I was so mad this time I decided to go to Chipotle right next door. I decided when I got back in my car from Chipotle I would call Ono just to see if the call went through. SHOCKER the line was still busy, it had at least been 20 if not 25 minutes I would of been on hold. I've never had a problem with my food. It's always been nice and hot, cooked perfectly but the customer service, the aloha spirit from a Hawaiian restaurant is not there. But I will never go back there, they don't deserve my time or my money. read more

This was my first time trying Hawaiian food and it was great! The food is solid--I got the Hawaiian BBQ mix. The beef was seasoned well and the macaroni salad that came with it was noms. The prices were pretty standard ($10 for most dishes). The location in solid (in a complex right off the 202). The actual place is really casual--like any other regular fast food place. read more

Received a coupon valid from 12/10 a 12/30 and the store is closed for construction this whole time. Don't troll customers with a coupon if the store is going to be closed. read more

Absolutely the worst service. Rude staff. Slow to get your order. Ordered drinks and had to get the cups ourself. Did anyone train these people to work here? And did I mention rude staff? Cups of bbq sauce left out with no lids and flys flying all around it. Disgusting awful and just a completely horrible experience all around. read more

The DM was so accommodating too a not so great experience the day before. The food is amazing. We have become big fans and spread the word. I was very satisfied that after a not so great experience the DM went above and beyond too fix the problem and keep the customer satisfied! Great job! read more

The food is great, but the customer service makes me not want to come back. I will say that the young ladies who took my order were very sweet and this 1-star review is not about them...it's about the manager. I ordered the seafood mix, and when I got it, I saw a strand of hair in the mac salad. I took the hairy food up to the counter and asked one of the young ladies to replace my food because of the hair. She apologized immediately and took it to the person in the kitchen who prepared the food (who also seemed to be the manager). Here's what I think should have happened: The manager apologize to me personally, replace my food, and offer a gift card as an incentive to return for another visit. Here's what actually happened: The manager replaced my food in about 10 minutes and I heard him instruct the cashier to apologize to me. The cashier brought me my food and apologized. No manager interaction at all. Again, this 1-star review is not about the cashiers, because she seemed genuinely apologetic. While the food is delicious, I can't support an establishment that doesn't know how to manage and rectify a customer's concern as delicate as finding hair in the food. Aloha, Ono Hawaiian BBQ (and I don't mean 'hello'). read more

Pretty slow shop Food is good but man are they slow. Staff is Talking about everything but work. I called in they answer because they were understaffed 4 guys standing around doing nothing wow. There was only 1 guy actually working. This is how a franchise runs into the ground! (Girl)Throwing forks around the kitchen how great is this. If I was the owner I would fire everyone on shift. Time and date as posted. You can look at your schedule and figure out who was working. Just sad. Waited 20 minutes and no food Manager message me and I will be more then happy to remove this read more

5 Stars for the food 3 for the employees Food is always good and made in a timely manor I've been coming here for years and they never seem to be able to keep staff members, I don't know why. But lately are extremely lacking in basic customers service skills. Some come off as rude and don't seem like they want to work there at all. You ask question and they look at you with a blank look and answer so mono tone that it makes you feel stupid. Great place and great food but they to improve some of the employees, some are really nice. read more

So behind the times. They make you print an electronic coupon instead of using your cellular device! Come on ono be green and do better!

The food was good overall. I got the Seafood mix and the chicken was not edible due to being so fatty. However the rest of the meal and flavors were still tasty. read more

Does this restaurant ever answer their phone? Lazy employees and an owner who obviously doesn't care about losing business. A couple weeks ago instead of answering the phone the employee would pick it up and hang up immediately. read more

Food is 4 stars. Cashiers 1. (Continuation from pic)Who is this girl? Is she an employee? On the clock? Off the clock?a friend of an employee? She stood there for over an hour, Walking back and forth between the kitchen and the counter talking with employees behind the counter about things you should not be talking about (full of profanity) at a place of business especially in an open kitchen like that. My family sat in the back of the restaurant and we could still hear their entire conversation. We all heard it. Including my 9year old son. Then to top it off the girl in the middle decides it's time to mop at 830pm when there are still a bunch of tables eating and they close at 930pm. Not the best time to do that. She's lucky no one slipped and fell. These employees are a lawsuit waiting to happen. read more

Ono Hawaiian BBQ - Who is this girl? Is she an employee? On the clock? Off the clock?a friend of an employee? - Hawaiian Near Me - Mesa, Arizona

Solid 3.5 stars for quick and courteous service, 3 for food and 5 for convenience. I could easily be the duchess here if I remembered to check in here on each visit. This place is so simple quick and easily accommodates my 30 min lunch break, I choose it over many of the other Fast Food options in the area for take out. Their kalbi ribs are pretty darn tasty but it can be a lot of food for lunch with the 2 scoops of rice, a scoop of mac salad and the ribs over steamed cabbage. I find myself choosing from their Mini Meal menu for under $6 I can get a scoop of mac salad a scoop of rice and a choice of their chicken options (bbq is a favorite) or their pulled pork (which I have yet to try) over steamed cabbage. Most of their chicken unless otherwise mentioned is boneless skinless thighs, makes for juicy tasty pieces. Don't forget to get a little extra cup of teriyaki or katsu sauce near the drink station. They also have a special that offers a seasonal fruit cup. The last time I got this it was quite sweet, fresh and refreshing. All the employees have be polite and efficient. I have yet to be disappointed. read more

DO NOT COME HERE IF YOU LIKE YOUR BOWL TOUCHED AFTER SOMEONE TOUCHED THEIR HAIR. I've come to this place for years now and two Sundays ago will be my last visit. The cashier was a typical teenager didn't care about his job or seemed to care to be there or present. I came in with my family the place was busy so it took some time to get our food. When we were sitting down I noticed the evening crew started to come in. This was around 4:30ish one female crew member came in from outside and went straight to the back of the kitchen, mind you the kitchen you can see inside. She walked into the kitchen and tied her hair back in the kitchen which is a big no! I've worked in many food establishments before and you do that outside the kitchen or come in with your hair already tied back! After tying her hair up I did not see her wash her hands at all she went straight to the bowls and touched someone's food bowl that was going to be prepared. That's absolutely disgusting! I was completely mortified with the lack of cleanliness especially since I've worked in the food industry long enough to know that's extremely a no no! I did contact the health department and they had gotten back to me to let me know on their visit they did in fact see for themselves workers not properly trained on cleanliness, such as when to wash hands and other health practice. read more

I am from Hawaii, moved out to Arizona and been here for about two months. Craving the island food, I stopped here with my family. 1. One of the girls at the register needs a hair net. I understand that the messy look is in, but when working with food you should tie it up! It just looks more professional! 2. The other cashier was standing there with a fly swatter. How sanitary is that!? 3. No hair net cashier girl took our order...and apparently when I said FORTY FIVE, she heard FORTY FOUR! Yes because 45 and 44 sound the same! (FYI fly swatter cashier girl told me that! WTF!?) Fly swatter cashier also had a little attitude because the Kalua combo I ordered came withy choice of meat. So I asked her if I ordered the wrong number and she told me no. So now I'm wonderful if no hair net girl has even made it past 3rd grade! 4. When I was making our drinks with my 6 year old one of the cashiers and the cook were talking about "don't bring that damn hoe in here!" WTF!?!? HIGHLY UNPROFESSIONAL! 5. While we sat at our table, the cook and no hair net cashier were COMPLAINING ABOUT ME SAYING 44 NOT 45!!!! I could hear them from my table! OMG!!! HOW UNPROFESSIONAL! 6. While we were eating another patron came in and was quoted the incorrect price on her order from a Marisol (that's what fly swatter cashier said) so the cook came out and was making a huge fuss saying "we're short staffed!" And I'm like wtf!? How fucking unprofessional!! I COULD HEAR THEM FROM OUR TABLE! At this point my husband ushered me out the door because he could see how disgusted I was with the lack of professionalism and customer service! We will never eat here again! I only gave this rating a one star because I can't give them a zero! I will wait until my next trip out to Hawaii for my local food cravings! Just horrible!! FYI I didn't eat my food because I was afraid they did something to it! read more

Bummed that the Ono that we used to go to regularly as lunch dates with my husband closed down awhile back, so this is the closest Ono's to us. They have some good specials, which I often use. Today I saw on my email that you get an Hawaiian BBQ Chicken meal for $1 with the purchase of any regular chicken meal. We love their macaroni salad. And my husband loves the BBQ Beef. We also love the Katsu. We ended up getting 4 different dinners - which included what I wrote with some Hawaiian mix of chicken and beef. Our meal came to $1.65. I had a $30 gift card. We saved $6.99 with one of the meals, but we got extra macaroni. Anyway, good deal to feed 5 people tonight with this at home. I would give it a 5 star, but the people working there really are average with customer service. Food for us is a 5 star, which is plenty of food and really we only eat about 1/2 of a dinner meal per person. So, really a good deal for us. read more

Ah the smell of the sea air, the sounds of the waves crashing on the shore line. These are just a few things that remind me of visiting my family on the big island during the summer. The food at this place is kind of like those people who want a tan so they go to one of those spray on places and come out looking like a big orange LOL. Sure you come out darker but you still look like a jack 'o lantern. The same can be said for real island food, once you taste the real thing there is just no substitute. Now I understand that those who are not millionaires, lottery winners, or big money making executives can not afford to go to Hawaii every time they are ready to feast on a large serving of slow roasted Kalua pork (the roasted pig that is placed in the ground served at every luau) or a plate lunch when they want something fresh tasting and well.... cheap. But this places does a better job than most. Like I have said in many of my reviews if you are going to do something make sure you do it right. Do not slap a piece of pineapple on a burger and call it a Hawaiian burger! Why you ask?? Simple because there is no such thing!! Ask anyone who knows real island food and they will tell you that most of a Polynesian diet is made up of sea food (we do live on islands after all LOL) and pork. So for all those who are used to the images of sliced ham with pineapples stay away from this place and stick to chain places like Chili's and their humm.... island inspired menu items. ( Just sounds wrong does it not?) The thing that made me want to try this place was the fact that it had a simple yet well though out menu. They offer several of the normal plate lunch staples such as white rice, and macaroni salad ( for those like myself who can not eat fish they add tuna to the mac salad so make sure to ask for a substitution or you will be sorry). They even offer Loco Moco ( a traditional island breakfast favorite) and Kalbi Short Ribs. I ordered the Hawaiian BBQ Mix which offers three types of meat (had missed breakfast) and two scoops of white rice and mac salad. This was my first time here so lucky enough my dining partner tasted the tuna in the salad before I ate it. Note to owners given that tuna is not normally found in mac salad why not include that bit of info on your menu humm... just saying!! The rice was fresh made, hot, and was good. The ribs were a little tough though and could have used less salt (pork is naturally salty so less is needed especially when the meat is cut so thin). The chicken had a great tasting glaze but was a little on the dry side. The BBQ beef was good and cooked all the way through (do not like under cooked meat) and the can of tea that came with my meal was good and cold. Now for two combo meals, that included two drinks we only paid $11.50. Not bad given the normal price would have made it around $17.00 ouch! We took advantage of their great 50% off deal they have. It ends on the 18Th so make sure you get there soon to take advantage. Just make sure you go there with a open mind, empty stomach, and you will enjoy some really ONO ( means delicious) food. Aloha Case closed (insert Hawaii 5-0 theme here) read more

This place is OK! Service was good, the staff seemed friendly. We did a to-go order & the food came out pretty quick. The food itself was just ok; we found a little bit of bone in our chicken unfortunately. Portions are large, though! read more

Not very good. Stopped in for a quick lunch while I was in the area. The restaurant is in a strip mall with a decent amount of parking. There's plenty of seating, but the restaurant is pretty dirty and cramped. I ordered the chicken katsu mini meal. It was very plain - nothing remarkable about the flavors or cook or anything. It was pretty cheap, but greasy. Staff seemed bored and irritated that they worked there. I wouldn't go back. read more

I had a BOGO coupon for Ono Hawaiian BBQ, so we stopped by one evening after work. I wanted just plain chicken, so I got the breaded style chicken. My husband opted for the same and teriaki. The chicken had a lot of fat in it - very chewy. The breaded chicken had very little flavor and was dry. They give you rice and macaroni salad with meals - both were standard. Took quite awhile for our food to come out. It cost over $15 with the BOGO coupon. We won't be back. read more

Ono Hawaiian BBQ - Katsu just means breaded & fried. Chicken was ok. Lots of food for under $8 plus drink. - Hawaiian Near Me - Mesa, Arizona

A "Hawaiian" spot without Loco Moco? No thanks, good thing there are other choices opening up close by.. they don't even have Chicken Katsu Curry, guess they will be getting rid of Spam Musubi soon too, this place runs with no Aloha. read more

I'm going to rate this place a 5. I come here often with my family and I've never had any issues like what I've read. But it seems many of the complaints are about service and no one answering the phone. I've never pre-ordered so I wouldn't know. But I've had good experiences when coming to eat here. The Food is always delicious! I do enjoy great Hawaiian food and miss authentic food from Hawaii when I used to live there. I believe this is the closest franchise I've seen here in the mainland that Ive tasted close enough to the food back there. This place is the Best in the valley when it comes to quality, they've never let me down here. I do understand some reviews wanting more Aloha spirit and I do agree that it changes an atmosphere when you're greeted with a warm Smile and employees are attentive to their customers needs. So maybe just that and answering the phone might help these customers and future ones change their minds about their reviews. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Mesa, Arizona

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Food was delicious don't get me wrong. But me and my sister got terrible food poisoning shortly after we ate it (short ribs and Kaluah pork) and are currently being betrayed by our bodies. Will never go again. And don't recommend anyone to go there. Cause if you get what we got you'll be out of work and in bed with volcano tummys with little will to survive wish I could have my money back tbh. read more

It was so dirty. High chairs are filthy thank God the ceiling fans weren't going or we would be eating dust bunnies. Food was ok couldn't really enjoy it thinking about how dirty it was. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Mesa, Arizona

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I got the bbq chicken. It was too sweet for my taste. The rice was cooked perfectly and I enjoyed the veggies. I was pleased also with the portion size. read more

The service is horrible. The lady at the front desk is very rude and is not where it should be for Ono Hawaiian Brand standards. I ordered just spam musubi, it took 25 mins (not exaggerating) to get my ordered. It seemed they prioritize customers ordering over the phone versus customers in the store. read more

I have been to other Ono locations, and had good food. I tried this one twice (thought the first time was just a bad fluke). What I go was fatty, bad tasting food with slow service. Did I mention the parking lot is 1/2 the size it needs to be? Fool me once, shame on you. Fool me twice, I'm telling. read more

Hawaiian BBQ options here in the East Valley are very limited. There are only a handful of places. The plate lunches here are pretty decent, nothing remarkable, but hits the spot when I am craving some Hawaiian bbq. Their mac salad is pretty good also so I can't complain. It's not the definition of the ultimate plate lunch, but it does it's job to fill that craving. read more

Ono Hawaiian BBQ - Seafood Mix - Hawaiian Near Me - Mesa, Arizona

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We love this place! We tried L&L and were not fans! But Ono Hawaiian is yummy! We get the family meal with the Chicken Katzu, BBQ Chicken and I think its the Terriaki Chicken. Big portions. Very Tasty!! Its always the same woman working at the counter. Shes nice but nothing extra special. They have great coupon deals that come in your mail. We will go back often! read more

I've had lunch here three times now. The first couple times, I would have given it three stars, but the third time is definitely NOT a charm. I'm giving it one star based on the completely inedible BBQ chicken and long wait. This must be the leftover s*** chicken that no other restaurant wanted to purchase. For a completely fattening, cholesterol laden meal, I would like to enjoy SOME level of flavor other than lard. I calcuated the approximate number of calories (based on nutritional information from another fast food Hawaiiian restaurant with a nearly identicial menu) for a Chicken Katsu "plate lunch" to be a whopping 1,800 calories (1,200 for the chicken and 600 for two scoops of macaroni "salad" and one scoop of rice). Gross. read more

It is misleading how the menu states the Aloha plates come with rice and salad with homemade dressing. The picture even shows rice and a salad. When I called to place my to go order I even clarified that it came with salad and the guy said yes. So then I decide to order a side of macaroni salad (2 scoops) since I wanted that too. Well low and behold when I open the togo box there is a scoop of macaroni salad sitting next to the rice. Now I have all this macaroni salad when I thought I was getting a regular salad. I don't know what to do with it. I would never of ordered this much macaroni salad. I think I will try one of the other Hawaiian restaurants next time I need my fix. Food was mediocre at best. read more

Went on Saturday, and man, how things have changed in a few months. No longer have that wonderful asian sauce in bottles to have as much as you want. You have to ask for it, and they give you cups with a little tiny bit in it. Seriously, when you stick your fork in it, it coats just the tips of the fork, that's how little they put in it. So I had to ask for two. And it still wasn't enough. They skimped on the macaroni salad too. The meat wasn't as juicy either. I can only imagine that maybe they have changed their management? We will not ever go back, if we are in the mood for Hawaiian, we will stick with Aloha kitchen. Ta ta, Ono... read more

Awesome place. Best actual real Hawaiian food in the valley. Other places rip you off. This place has good prices and awesome food. For reals. read more

We ordered food online on a Saturday night. They were so busy. All of the employees were running there butts off. While everyone was waiting for food, a Uber Eats driver kept hassling the employees and was all mad that the food wasn't ready yet. Customer service was excellent for the situation they were in. We received our Togo food after only waiting for a short period of time. Great staff at this location. They are truly trying. read more

I would not give this place anything less than 5 stars. I went for the first time today and loved it! I ordered the number 44 which had like a mix of all the meats, rice? And pasta. The service was superb. I got my order quickly. It was fresh and the meat was so tasty. My only complaint is that the water tasted weird. People are saying it's overpriced but my lunch meal was around $9. For the amount of food that came with it I think it's definitely worth it. I'm for sure coming back. read more