I would like to say how amazing Julene was during my lunch time visit to Ono's She was courteous helpful and extremely friendly helping me understand the menu and prices I will come back often and totally recommend to friends With wonderful people like Julene it makes eating at Ono's a wonderful experience Thank you Wes Slaughter read more

HORRIBLE CUSTOMER SERVICE, POORLY TRAINED EMPLOYEES, STAFF WITH SNOTTY, RUDE ATTITUDES!!! I live 20 miles from this place but the food is usually worth the drive. Today changed that! My take out order was WRONG, food was thrown in the to-go container with cold mixed with hot items. When I called and explained the situation the young man on the phone had no clue what to do. The upside is the manager called me was very polite and even though it took another 20 mile trip, he took care of the situation. read more

I recently went to this location based on raves I have heard through the grapevine at school and work. I went in during lunch, around 1 PM and I will break down my review so it may be easier to read. Decor/Parking: So the restaurant is right off the freeway, next to Native grill. There is plenty of parking near it, but it competes with multiple big name dining opportunities in the area. Inside is okay at best, seating is a little cramped, but otherwise you hear "island" music. Service: The lady taking our order was nice enough, didn't welcome us, ask if we had any questions, nothing. Then when our order was ready, she barely said our number. She was busy on her cell phone. Food: The lunch plates were about $8 bucks each, and they give you PLENTY of food. I was shocked to see how much food you get, but it was worth it. I got the teriyaki chicken, and the sauce was great! My big problem was the chicken breast was so big, it tasted rubbery. I hated it. I took a few bites and threw the rest in the bin. Overall: I was a little upset about the overall quality for price paid. I wish the food was better, and I really wish the service was better. I would recommend if you want to try something new, but otherwise go dine at one of the competitors. read more

Food is typically good - almost every time. However, how do you forget the sauces EVERYTIME. How do you forget the Katsu sauce for Katsu chicken! Every. Single. Time. So if you're looking to eat dry chicken this is the place for you (: read more

It's a pretty solid establishment; I frequent my closest Ono's whenever I'm up for it. I usually order their BBQ & Katsu plate as my go to because I like the beef and the chicken katsu is pretty good too! I have ordered the island fire chicken before and it had pretty decent heat, and the portion size is good too! I usually have an enjoyable experience going here! Overall Ono's is a good spot to drop in if you want good foods! read more

We usually have a good experience here, but this last time left a bad taste in our mouths (LITERALLY). We ordered take out and I usually love the Mac salad, but this time when we ate it it must have been prepared with something spoiled because it tasted like straight manure. I almost threw up. The rest of the food was prepared fine. They were closed by the time we wanted to call, and I'm not sure if anyone else has this experience on this night (Saturday 21 2023) but it was very off putting and I don't think we will be eating there again anytime soon. read more

I wanna start by saying I love the food here. I wish I can say the same about the service. MOST of the cashiers are friendly, but it seems like every time I go in it takes at least 15 minutes for my food to come out. I'm really writing this review because I just called and tried to order by phone and was put on hold for 10 minutes. After I finally gave up and tried to call back, the phone was disconnected. I tried 5 more times and it was still busy. read more

Was my go to place every weekend until today. Found a roach in my food. I felt really disgusted as I have eaten most of my food! Yuk!

I love the food here. My opinion is that Ono has the best macaroni salad around. Generous portions and I have never had anything but fantastic food from here. read more

I got the pork with rice and veggies, pork had no seasoning and was just salted, which is ok if you're about that. Kind of expensive and I had to verbally explain what I wanted to eat. Not really my first choice but I'd give it a second chance, easily could've been me. Or perhaps my cashier wasn't familiar with the options.*** post meal thoughts*** I spent 12$ and I feel like I've eaten so little! There's so much steamed cabbage in my tray and I don't think my family would appreciate if I ate it all hah! On a serious note, if I'm spending that much I'd rather go to cafe rio or somewhere that fills the plate with food rather than decorative cabbage. And it doesn't look like it's really intended to be eaten, it's the center of the cabbage and a couple leaves. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Mesa, Arizona

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You literally have to be an idiot to work here. It's sucks because the food is great so I keep going back just for that. However, there has NOT been one single time a worker is incompetent with their duties. Last month was food sitting on the side with phone order when I was waiting for over 20 mins, today was cashier couldn't even figure out how to put in the receipt paper correctly, then forgot to give me my card back. No sense or urgency, no customer service communication skills what so ever. read more

So good, fresh and great size servings. The whole family really loves it, Hawaiian macaroni salad is addicting

I actually really really like their food. It's super tasty! The spam misubi things seem to be there for people that are real Hawaiian. Like, people who like it really like it. And it's not something you can get just anywhere. They're ok, just nothing to write home about. Everything else is very good. Really heart and satisfying meals. You don't get the above and beyond type of customer service people seem to demand around here. But I think great food trumps mediocre customer service. At least in the case of an order at the register type of place. I'm really happy I love close too! A great go-to restaurant for me! read more

Food is good and we love Hawaiian food. But the last few times they have skimped us on rice and macaroni.. and sometimes even skimped on the meat. We keep giving this place second and third chances but it's getting annoying now. We might give it one more try but they need to start giving better serving sizes for us to continue eating here. read more

Wow. An amazing restaurant - the food is delicious. The atmosphere clean and inviting.

Ordered door dash for the 4th time. They didn't send their awesome sauce for the 4th time in a row. We even called tonight and asked if they could send extra sauce. Never came...again. as far as order out , they are horrible. We are going to try Mokis from here on out. The worst order out place in the east valley. Trust me...they don't care after they got your money. read more

I've been here a few times and the food is sometimes hit and miss depending on who is working the kitchen. It's usually average, but usually the issue is the lack of courteousness and customer service. It's similar to what you would expect from a drive through in terms of customer service. If the prices were more in line with fast food and drive through prices, then I would be a little bit more accepting of the quality of customer service. All in all if you need a quick bite and are in the mood for middle of the road hawaiian food and customer service then you'll be safe. read more

Service it is horrible.... The cashiers (2 girls) only flirting with the boys... that's why my food was so cold.... And the young lady laughing when I asked for my food... read more

I came here to check them out. Being from Hawaii and having eaten TONS of plate lunches in my life. I gave them a 3.I like being able to come and get chicken Katsu,mac salad and rice. The reason I rated them 3 was the amount of time I waited for my food.I came here twice so far and both times I have waited long times. My wait time was about 20 minutes. It was also pretty expensive. But Food wise it was okay,I cant complain, it was good and will probably come back after I check out the other plate lunch places here.Dont get me wrong,I dont hate this place, I just wish there was bigger serving sizes and wait time wasnt so long. Good to come if your with someone and can chill out with, not good if your on a lunch break or in a hurry. read more

Ono Hawaiian BBQ - Dining area wall - Hawaiian Near Me - Mesa, Arizona

Food is pretty tasty for the price but don't come here expecting to be greeted with a hi or even a smile by friendly workers... This was my husband and my first time coming here because we enjoy Hawaiian food and weren't disappointed by the food just the staff..... so if you like food and don't mind rude service... read more

I had a feeling when I decided to eat here that it was going to go one way or the other and much to my surprise it was pretty darn good. I got the platter with fish, shrimp and chicken and an order of crab Rangoon, and I can't complain about any of them. I walked out with my sock still on because nothing I ate blew them off, but I also walked out with a full belly and no complaints. read more

Food lacks taste. Large plate but very disappointed in the Katsu chicken. Not completely white meat. The would lacked flavor. Basically through food away. I prefer Mokis on Valvista in Mesa. Way way better. read more

Got a little Hawaiian BBQ to go the other day. This was the Kailua pork and white fish on rice. The flavor of the pork wasn't bad, but wasn't anything too special. I thought the fish was better by quite a bit but still wasn't anything too crazy. Honestly, I almost liked the greens the most. They were topped with a tasty dressing. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Mesa, Arizona

Delicious food and clean place when I pick my food up. I get the bbq mix by the way. I have to say it's my favorite Hawaiian bbq place in the east valley. read more

OMG! Ordered dinner tonight from this restaurant, through Postmates..!! Order was delivered. The bag the food was packaged in, was leaking with some sort of sauce...food was cold. Mac salad was runny and brown..could have been from the sauce, who knows. We are a few bites and decided it wasn't good...I sent a complaint to Postmates, and they refuse to refund the money. Now, we both have upset stomach and on the toilet! That was after only a few bites! We kept the food, and will take it to the restaurant in the morning. I do NOT NEED FOOD POISONING! read more

great service from the manager and the food was hot and fresh! portions and quality is good. we ate the island fire chicken and it has some spice! read more

While i waiting on a friend, i decided to stop by for some lunch. I ordered the mix plate - Chicken Katsu & Chicken BBQ. Ive had a fair share of plates from other places/out of state, and i was highly disappointed. With a small drink, I paid about $11. The Katsu was SOO dry and it was ALL batter and pretty much no chicken. Some were rlly fried, i couldnt bite into it. The BBQ was soft but no flavor. I thought it could be an off day but reading the other reviews, its common. The person, Jessica W. who rang me up was always on her phone texting. No manners whatsoever. I hope management reads everyones review. I wish L&L Hawaiian Food would come back to this area. read more

Ono Hawaiian BBQ - All batter NO chicken. It was SO dry and too hard to bite into! - Hawaiian Near Me - Mesa, Arizona

The food is always good but customer service needs to be worked on. We got rude looks from Amber, who was working the cash register, and the other young girl who was standing there with her. They were on their phones and talking to each other, ignoring customers waiting to order. None of the cooks in the back looked happy to be there either. We didn't get a thank you or even a smile from anyone there. The only time I saw Amber smile was when a customer who seemed to be a regular walked in. As they left, she didn't even look up from her phone as she said, "thank you come again." But like I said the food is always good! Just hard to feel welcome and want to eat in when the employees don't seem to want to be there, or want you to be there. read more

I'm not sure why they are only a 2 1/2 star? We don't have many Hawaiian BBQ places here in AZ, however I'd say Ono's is one of my favorites. I've ordered the Chicken Katsu, Short Ribs, and BBQ beef, and everything is always delicious. I absolutely love their Mac Salad as well. They also have different combos so that you can try a little bit of everything. Their customer service isn't great, and if you want super authentic Hawaiian food, well you'll have to go to Hawaii, however for what they have, I'd say it's pretty good. read more

Delicious affordable food! Fast and friendly service! Will definitely come again! We got two of the mix plates: 1) with teriyaki chicken, rice, cabbage and macaroni salad (the chicken was moist and tender, the macaroni salad was great) 2) with beef bulkogi, chicken Katsu and pork (all of which were tender and delicious! There was a special $5 three fish filets with rice and salad that I added at the end! We had enough good food for the three of us with enough leftovers for at least one, maybe two more meals! read more

This place is and will always be a FAMILY FAVE.. We get the FAMILY MEAL atleast twice a month..... I love the rice with just the Teriyaki sauce, MY hubby loves the KATSU chicken, my kids love the BBQ beef, We all LOVE the MAC SALAD!!! TY you for making life a little easier for hardworking Arizonians.... read more

Still a one star... Ownership reached out to me about a month ago after I posted this so they would send me some coupons in the mail never received them and will not reply to messages on Yelp so ....avoid 2 1/2 months later and still no contact from management of this location or the ownership read more

Have tried this place on 3 different occasions, the last and final one being today. The service was TERRIBLE. I was the ONLY person in the place and the woman behind the counter made me wait, without even acknowledging my existance while she looked through some sort of tickets. I then asked if I could place my order and then she said, (without even looking up from the stack of paper) "in a minute." So I just stood there staring at her. BAD start! Food is very greasy and chicken was very fatty and majority of it was not edible. The positive of the place is that the portion size is large. Even the mini meal which I got today was more than enough for 1 person's lunch. read more

Honestly, I would only come here for the spam musubi. The spam musubis are good, but I didn't like the plates. I got a beef plate that came with rice and macaroni salad. First, they gave such little rice, that I had to just go home and make more rice because they didn't give enough to complement the beef. The beef was okay.. a little red in the middle and a little charred/burned on the outside. The mac salad wasn't good though. It felt watery and had way too much mayo in it. If you come here, I would recommend getting spam musubis, if not, then I wouldn't recommend coming here. read more

Ono Hawaiian BBQ - Beef Plate and Spam Musubis - Hawaiian Near Me - Mesa, Arizona

Wouldn't substitute cabbage for broccoli in a kids meal. Said it's a corporate thing. Yet substituted macaroni salad for the rice. Then, I was informed the district manager was present and they were just scared to do the substitution. I've always asked for the cabbage because my daughter doesn't like broccoli and NEVER had an issue before from every Ono location I've ever been to. read more

This place is on par with L&L serving many of the same types of dishes. The food is pretty good, but the menu can be a bit overwhelming if you aren't familiar with Hawaiian cuisine...study the menu thoroughly before getting in line. This place is definitely not for the health conscious, as a majority of the meals are comfort food. read more

We have eaten at this location several times. All other times we have substituted cabbage for the macaroni salad and that's the only way we like it. We actually look forward to that combo. For some reason this location refused to substitute with macaroni. I told them I was totally willing to pay the up charge, but they explained it's a corporate policy. Super disappointing and will never come back to this location. I'm surprised they're willing to lose business over something as simple as a macaroni salad. read more

The food is good but if you're looking for good hawaiian food, this is not your place. This place is similar to an L&L with minimal add-on Hawaiian food options. The ambience is neat and reminiscent of Home. There's always hawaii music playing too. Having a recently moved to AZ, I was looking for real hawaiian food. I am still on my journey.... PS...I love their chicken katsu, bbq beef and Kalbi! read more

I ordered from here on postmates and when I was eating it, I found long dark hairs in it. Not fun when you suddenly wonder if it was the only ones you noticed... read more

Came into ono today for the first time and had amazing service by melanie. she is very friendly and polite. she also gave us great recommendations. I'm not one to write reviews but melanies service was spectacular. such a nice young lady. read more