Drive thru girl was super kind. Very fast and fresh and got all the sauces we needed.

Not a great experience... they're either understaffed or just careless with people's time and food. They constantly had complete orders just sitting on the counter and not handing out to customers. I patiently waited for my order as they had warned me it would be about a 20 minute wait. However, after 20 minutes I watched my order just sitting at the counter "waiting to be just bagged" (as the employee stated) which ultimately took another 10 minutes of it just sitting there! Instead of handing out the completed orders, they prioritize taking new drive-thru and walk-in orders. Instead of pushing out orders, they're adding more, makes no sense. I've never had this experience at other locations, so safe to say I'll skip on another visit here. read more

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Staple Hawaiian fast food. Price is affordable for the quantity, I really like their hawaiin bbq mix, it only comes with one rib, but comes with beef and bbq chicken. I also like their katsu mix comes with bbq chicken and beef as well. The sauces they provide do compliment the meats and the macaroni salad is also seasoned well not too much mayo, just the right amount. They have a drive thru service which is very convenient and the service is fast enough. Never been inside the store so unsure. read more

Ono Hawaiian BBQ - Hawaiian Mix-Kalbi Short Ribs, Hawaiian BBQ Chicken and Hawaiian BBQ Beef - Barbeque Near Me - Riverside, California

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I went around 7 pm this past Sunday I got 2 plates of the beef and chicken and I got food poisoning I can't stop throwing up and using the restroom it's ridiculous the food they used tasted old read more

This place never disappoints. All food ready in 9 minutes. Friendly crew, clean bathrooms, great chow. We really gotta get here more often! Fantastic, always read more

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Whenever you order here, i suggest adding spam musubi to your order. It's just got to be a given. I always went for the drive thru so i can't really comment on the ambiance. read more

Went today around 6:30 order the number three combo not even full-size chicken gave me basically the bottom of the barrel call in basically they couldn't help me because I just didn't have my receipt! Never again to this location !! read more

Ono Hawaiian BBQ - Barbeque Near Me - Riverside, California

i would put 0 if i could took forever for the drive thru and the drive thru guy was rude 0/10 experience

The food is alright. Customer service is good. The prices are decent, but could probably get better tasting BBQ elsewhere.

First time coming to this location since it is a 5 min drive from my work. Friendly staff when I went; good price for a lunch plate. The food was average; the downside was the rice. Good thing I was able to cook my own rice at home. read more

Food is always good quality and fresh. The shrimps are large and tasty. The portions are on par and not cheap at all. Great for a quick home cooked type meal at a good price! We love it so much, the husband goes weekly for just the mac to add to his meal prep lunches! Thank you, gabi read more

Ono Hawaiian BBQ - Barbeque Near Me - Riverside, California

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Honestly the food was Great I just didn't like their rice and the customer service was even better a teen, his name tag said Allan or Allen I'm pretty sure and he was absolutely great, there were like 5 cars ahead on me in line and it went by fast and as I'm next I just see him working drive thru alone but he looked so happy and was so nice and my daughter couldn't stop saying how cute he was. I would definitely come again but I can't bring my daughter lol ! read more

Stop by this location for some chicken bbq. Ordered the bbq chicken plate. Good portion of chicken. Could use a little more veggies. The rice was ok. Needed to be washed a few more times to make it more fluffy and less wet. Grabbed a side of masube. Haven't had one of these in a long time. Took me back to when I was in Maui last year. Not exactly the same flavors, but close enough. The dining room was clean. Staff members were very nice and welcoming. Great spot for a quick some bbq chicken overall. I didn't give it 5 stars only because I originally wanted the spicy chicken bbq plate. But it was going to take an extra 15 minutes. Other than that. I rate it 4.5 stars. Enjoy! read more

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First and foremost, they have poor customer service. On top of that, you receive coupons online, just to wheel you into the restaurant. I tried placing my order online and by the time it loaded, it said they could not process my order, so we went into the restaurant. The young ladies at the cashier gave us a dirty look when we were walking in, as it was 15-20 minutes before closing. I understand they wanted to clean up and go home, but we are still within the business time. I explained that I was trying to use the coupon online and it didn't matter. So we placed our order. When we got home, we started eating the food, and the fish was raw and not fully cooked and the rest of the food tasted and was burnt! Terrible! I was so disappointed as this meal was not cheap! I will be reaching out to the manager. As this was not a good experience! Thumbs down! read more

Ono Hawaiian BBQ - Fish filet that was raw from the middle - Barbeque Near Me - Riverside, California

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Came here Friday night because this particular location had a drive-thru even though there was another location closer to me. I ordered the bbq chicken & bbq beef combo. There was hardly any meat. I paid $14 with tax for the meal. I tend to go to other Hawaiian bbq places and get twice as much food for the same price. I will have to find a good Hawaiian bbq place in this area. read more

Ono Hawaiian BBQ - Chicken & Beef Combo - Barbeque Near Me - Riverside, California

I came here back in late May of 2021 to pick up dinner after running a 6 hour race earlier in the day. I got a plate of the kalbi short ribs and a plate of their seafood mix. I mainly came here because I had a "buy one plate, get one free" coupon. They didn't have indoor dining back then, so I got my order to-go. Both plates came well-packaged with a scoop of that delicious macaroni salad, 2 scoops of rice and a good serving of vegetables. The seafood mix came with crispy shrimp, island white fish, and BBQ chicken. It was okay, but the short ribs was definitely the better choice among the two plates! The cashier that took my order was nice and friendly. It wasn't very busy when I was there as it was still a few hours before normal dinner time hour. read more

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I only ever really order the Katsu Chicken plates so I'm not sure how the other items compare but they always do a good job on this dish.Chicken Katsu read more

Ono Hawaiian BBQ - Chicken Katsu Meal - Barbeque Near Me - Riverside, California

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Will no be eating at Ono anymore, two days ago I got food poisoning. I'm actually on my way to urgent care because I feel like I'm getting too dehydrated because of the diarrhea. read more

I loved the food. Ono never disappoints. The service here was great! I got my food in a timely manner and the staff was very friendly! I even got a cute tote bag from inside :) read more

Ono Hawaiian BBQ - Tote bag - Barbeque Near Me - Riverside, California

Manager and girl at drive thru window were very rude.Brooklyn the cashier took care of me inside while the manager and the drive thru girl working this night made me get off my car to order the island chicken fire. Literally have ordered this item from the drive thru before and now all of a sudden they can't make it. I understand the extra wait to cook and i was fine waiting there being 3 cars ahead of me my food could've been ready instead of making me get out of line and come inside to order. read more

Ono Hawaiian BBQ - Rude Drive thru lady - Barbeque Near Me - Riverside, California

Lady in drive thru was extremely rude, horrible customer service. Never coming back to this location her name was Celeste.

I'm always a fan of Ono and I am not sure how the reviews are so low here. The service has always been decent (besides one person not being able to tell me my GC balance) I love the seafood plate and teriyaki chicken!! But I'm crazy for the macaroni salad!!!! I drive through and drop $8 just for that sometimes My boss who works for CBU often orders family meals to take to potlucks and the service there is great too!! If you have never checked them out, What are you waiting for? Go!!! They're delicious read more

just ordered the lava shrimp for the first time today in my ohana meal. very fishy, small portion, just bad. wouldn't recommend

I ordered no veggies, 3 Mac, 1 rice.... They repeated it and I thought we were good, but when I got home they did not have the order right... check your order before you leave. I like to go to the location in Riverside plaza, it's much better. read more

Horrible customer service. I placed an order online and attempted to pick up through the drive through. When I pulled up to the order speaker the girl told me that the order wasn't ready so I'll have to wait or just pick it up inside. I pulled up to the window and was not acknowledged at all. I waited in the drive through for literally 20 minutes without them ever addressing me at all. They fulfilled many in person orders and I watched a car order and leave right before me. They literally waited until the pick up time of the order to make my order rather than just using common sense and making it when I arrived. I literally watched people arrive after me and get their food first from the drive thru window. read more

Feel like the portions keep getting smaller. Order a mini meal and only got 4 pieces of katsu chicken, which was less then the last time I order a kids meal. Usually get between 6-8 or one full piece of chicken Hope this was just a one off accident. read more

If I could leave negative stars I would. The "general manager" Lilly is very rude and unapologetic. I went it for a replacement that I had called in 2 weeks prior because they gave me the scraps of bbq beef and she failed to do so. I also called corporate and it's been 3 days and no call back.. $15 dollar plates I expect good quality food . They do not meet the standards anymore. read more

I got takeout from Ono so I'm not sure about the location/service problems- all I can rate is the food. You can't beat the price for the massive amount of food they fit in to a to-go container. It was overflowing with macaroni salad, which the let me substitute for the rice at no extra charge. I would give the food a solid 4 stars. I decided on the Chicken Katsu which was slightly undercooked in the middle but perfectly crispy on the outside. I had a dream of exactly how I thought my mountain of macaroni salad would taste, and it was almost there, but it just wasn't as sweet as it should have been, but instead had more vinegar. I will definitely be back to try the bbq chicken, but next time I will try the mini plate. The regular plate truly had enough to feed me for 2-3 meals. read more

Ono Hawaiian BBQ - Barbeque Near Me - Riverside, California

We got this delivered and it was so good. We got the chicken teriyaki, Hawaiian beef and the galbi and everything was delicious. It came with rice and veggies and it all worked really well together. We will definitely be back read more

The portions are really big and the quality of the food is excellent! Perfect for the night I have no cooking!

My nose will never get tired of the smell. My eyes will always admire how appetizing it teases my hunger. My taste buds will appreciatively savor the flavor of sweet charbroiled chicken. So sometimes my order takes a few minutes, but that's cuz they're grilling the chicken. Only once I think a piece of chicken was overcooked perhaps; it was really stringy and tough. The cool parts: - generous portions enough for two meals - mac salad I rely on Ono to only make right - drive thru at this location - they always have the Hawaiian Sun flavors I enjoy read more

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My family & I all got salmonella after eating here I don't recommend this place at all! BEWARE read more

I came in here last Saturday I ordered 47.?? Some change of food. The food was discussing brunt. The shrimp was good. I threw it in the trash. The manager who took my complaint did Not keep his word.. no documentation on my order the fake manager told me I had to weeks to common and they would remake my order. ALL LIES THEY SAID THEY CAN DO NOTHING. BE AWARE OF THIS FAKE PLACE!!!!!! YOU DONT KNOW WHAT YOU WILL GET!!!! No consistency. NEVER EVER AGAIN!!! Bad customer service. I CANT STAND Place's like this. One day maybe class action read more

Ono Hawaiian BBQ - DISTRICT MANAGER LOSE YOUR JOB... YOU DONT deserve the public service - Barbeque Near Me - Riverside, California

Ordered online 30 mins ahead. Still had to wait 20 minutes after I came to pickup. Also rude and terrible service. Last time I will use this location read more

Great food. Great service. Idk what all the bad reviews are about. Everytime I come here the cashiers are super friendly and the food is always delicious. 10/10 would dine here forever. read more

I've been coming to this specific location for more then 10 years now never had an issue the quality of food is great the portions ,awesome service ,the staff has always been friendly and nice,drive thru runs smoothly the ambiance inside is great and the cleanliness 100% the food is always delicious I will be coming here forevers favorite spot definitely!!! P.s If you decide to order something from the menu that tends to be fish or shrimp things that are not as popular as other items it will take a bit longer to cook and get to you so be patient you don't want to rush seafood if not don't complain about the quality of food your getting if you gonna pay for something you might as well wait for it to be cooked right other then that I hope you enjoy this great place !!!! read more

I don't understand the amount of bad reviews, I have been going to this ONO for a long time and I have encountered nothing short of great customer service and friendly staff. The employees always greet us as we enter the store and there is always someone saying "have a great day" as we leave. The food is as always, delicious! I totally recommend this location! read more

These reviews are a bit harsh, I've gone plenty of times and I've experienced nothing but good customer service. I've never had a problem with my food, I will for sure keep coming back. In my opinion the customer is not always right! read more

The katsu chicken is my favorite, it's so crispy and delicious. They use chicken thighs which is why the chicken stays moist and not dry. I love the salad from here, it's a huge portion. read more

Ordered online. Cashier handed my food bagged up, I asked "is there hot sauce in there as well?" She said yes and pointed so I took her word. Got home , no hot sauce. It gets better, my chicken wasn't really chicken, it was so burnt that there was nothing to eat. The fish I ordered was still pink too. 44$ order for very poorly made food. Never coming back. read more

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