James is the epitome of perfect customer service, very friendly and very informative i hope every…read moretime i go he is there!

I have tried to talk to a real person via phone at the actual Best Buy store in Killeen, TX. I…read morefinally got someone at the general customer service line who told me that there is no way to talk to anyone at the store. If I can't call the store and talk to any dept to get information on a product before going to the store, If this is the new customer support I don't need to do business at that store.

Overall, the customer service here is pretty good. My boyfriend and I visited this location on…read moreChristmas Eve to buy his son and myself one of those fancy standing mag chargers lol The store wasn't busy at all and despite it being Christmas Eve where most employees may feel a bit disgruntled working, these folks were great and welcoming. We eventually spoke with a gentleman named Dylan who pointed us in the right direction. The selection of chargers was minimal but we ended up finding what we needed. I feel like it's typically Best Buy that has the best value as far as price goes. Anyhow. We spoke to Dylan briefly about returning to purchase a PS5 and a new iPhone 17 pro max for myself and he was kind enough to take us to the correct departments for both of those. We did end up going back for the PS5 and the iPhone, separate times, and unfortunately the iPhone was/is currently still out of stock. Once they re-stock, I'll definitely be back to buy my new phone. It's just so much less chaotic than going directly to Apple or Verizon.

I lined up here a few times for the Pokémon card drops, and every time the crowd is huge! It's…read morehonestly wild to see how many people show up just hoping to grab some packs. The competition can be intense, and unfortunately there are always scalpers around, which is never fun for collectors. That said, the experience wasn't all bad--I actually met a few nice people while waiting in line and had some fun conversations with fellow fans. Hopefully Best Buy can increase the supply in the future so more collectors get a fair chance. I'll keep trying my luck next time. Wish everyone good luck and happy hunting! Cheers!

I have been coming to this store since 2017. Customer service is great and the products fit the…read moredescription upon purchase! I highly recommend this store!

Bummer. This was a miss for me. When I walked in, I was greeted. I was asked if I needed help in an…read morearea. I said yes actually, I need help with the printers. He said he would send someone there. I waited for a while looked over the different printers. Honestly I don't need anything fancy. I just every so often need to print emails or documents around tax season. While I was waiting, I thought I would look at the ink that the printers that I was interested in. Get an idea of the pricing. Basically the whole wall was out of stock. And 2 of the printers I liked didn't have any ink. I didn't even see a tag where they would have been. I don't know if ink comes with the printer when you buy. But since I didn't have any help, and there were no ink cartridges to buy anyway. I didn't see the point to stay. I guess I will check another store.

I want to tell you that the employees at Aaron's are great. They are there for their customers…read more If you ever need anything call the Manger Patrick or the MIC Corean (I am sure I misspelled her name), these two people will bend over backwards for you. If you see something on their website Corean will do everything that she can to get it into the store for you to see it. They are always have sells at the store, too. The best thing to do is go into the store and check them out. You will not be disappointment in Aaron's of Marble Falls at all.

Joshua was awesome, great customer service and great advice on games for family and kiddos too!…read more Got a sweet portable gaming setup with a screen too! Thanks for your help man, we will be back!!!

I have been with ATT since they were Southwestern Bell; I went into there store and asked if they…read morecould please lower my bill? I was paying $197 for two lines; my mom, who is 84 does nothing more than call. They told me there was nothing they could do. I said OK and headed to Verizon. My experience with Lauren was pleasant, she was kind, understanding and easy to work with. The fact that her demeanor was pleasant; she was very patient with whomever she was dealing with on the other end. Yes I understand it's her job, but she could have handled it a whole lot differently. I tipped her on the way out the door. It took 3 1/2 hours to get everything switched over; even then the process wasn't finished. They gave me a temporary phone number; only because my number was so old supposedly; that ATT wouldn't release it‍. Not really sure what that meant. I would have to come back three days later to switch back to my old number. Which I did; that took another 1 1/2 out of another day in my week. Verizon could lower my bill to a $164 monthly and if I signed up for auto-pay it would take another $20's off. PERFECT! Love that! To accomplish this; Verizon would pay off both phones from ATT; move everything over, we would still have the same phone numbers; my mom could use the phone I was using from ATT and I would purchase a new 12 or 15. I was still very HAPPY with my 6SE. Then the rates would be locked in for three years. I say all that to say this; that was on March 7th 2025. I paid $160 in store to get the plan started; was assured I wouldn't have a payment until the end of April. At the end of March $164 came out of my account; I had not signed up for auto-pay yet. I was NOT HAPPY about the unexpected payment. But wait there's more! Not ONLY did that payment come out! Verizon didn't pay off my mom's phone and AT&T billed me $193.34 on April 7th. After all that, my Verizon account then showed; my next payment would be on April 27th for $144....yeah On April 8th I receive this!! Verizon Msg: Your balance of $193.67 is scheduled for eCheck payment on 4/21/25. View your bill at m.vzw.com/MyBill I am now getting dressed to go back to the Verizon store in Marble Falls; I pray Lauren is there! NOT ONLY IS IT $50 MORE THAN IT IS SUPPOSE TO BE; IT IS ALMOST THE EXACT SAME AMOUNT I WAS PAYING AT AT&T!!!! Needless to say I AM HOT!

Unprofessional female manager. Had to post immediately after witnessing a female employee act…read moreextremely rude and unprofessional towards a child entering the store. As the child was leaving a male employee--who was kind--asked her a question and again the female was abrupt and told the child to leave. Well done Verizon. I know most of you are not like that, but this was completely unacceptable and I will be cancelling my 20 plus years of service because of this person.

This store should be shut down. The absolute worst customer service in my life. The manager Carla…read moreCox was so aggressive and rude. The other rep Mary Boothe was equally rude and unhelpful. This store treats cusotomers like trash unless you are buying something they want to sell you.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Marble Falls store today.

Still the smallest Home Depot in the world basically the size of convenient store. limited options…read morebut have the basics. Make sure when you go to get pieces and parts especially if you're putting together PVC and CPVC waterlines just buy two when you need one. Don't ask why just trust me you'll be glad you did. Also if you're doing CPVC make sure you get glue that is for CPVC. You can buy glue just for CPVC or buy the glue that's for PVC and CPVC which is what I recommend that way you don't have to worry about having one or the other just use the one glue for both.

2 deliveries that i received both had cosmetic damage. the 1st delivery had a dent to the door now…read morethe second item has damage at the bottom which we will see every time we walk into the kitchen. the first delivery they adjusted the price. that was not offer today so i'm going to have it picked up and returned and exchanged $2k for crap. delivery company workers throw hands up cause they don't care not their problem

unfortunately they have a monopoly on my residential area. Once you hit the end of the promo they…read moreknow they can raise the prices as much as they want and you cannot leave them. Consistently slow speeds and terrible customer service. If you're able, move on from them.

Frustrating, frustrating, frustrating! I want to scream at someone…read more I moved here spring of 2024. It appears Vyve is the only provider in Horseshoe Bay. First, the cost is double what I paid formerly. Next, Technical Support is of no use. 1. My internet/phone service was down for six days, it took that long for a service Technician to come out. The technician, not a Vyve employee, but a contracted technician, took out the battery and it worked! Technical Support couldn't have told me to do that? 2. I had to fight with them to get six days credit for the outage and they only gave me five days. Lied to me about the amount. 3. The VM button, *98, says it is a disconnected number. Technical Support tells me to call my number to get to my voice mail. Tells me there is no number to call. I shouldn't have to call my number to get to my voice mail when there is a drect button on the phone. 4. The display on my phone shows "New Message". There isn't a new message and they cannot tell me how to get rid of it. Please! We need another option in Horseshoe Bay.