Sent me the wrong size item, and after returning it, I still haven't received my refund. Customer service either doesn't respond or just says "sorry" without actually resolving the issue. Very frustrating experience and disappointing customer service. read more

I love everything I ordered online! All of my items were high quality material (much better than SHEIN/Fashion Nova purchases I've bought in the past 2 years, so prices make sense). I placed an order and was nervous of the outcome when I saw the Yelp reviews. Most of the reviews are from years ago but I wanted to post a positive one because everything arrived perfectly. :) read more

They sent me the wrong item. I emailed them and they apologized and said I can keep the item and would ship out the correct item. Still havent received a confirmation or tracking for new item. I emailed them again asking them if I would receive a new confirmation. Still have yet heard from them. I dont know why I keep giving them chances and order from them. Everything remains the same with them. Horrible do not order from them. read more

Worst online store to order from shipping takes forever and they rob you from your money and purchase. I had purchased an order and they never sent me a whole outfit I had ordered not even my refund I emailed them several times and all they did was apologize and say they would send a gift card but I have yet to receive anything be aware of this place. read more

Honestly at this point, online reviews doesn't matter because they catfish with their IG and people fall for it (yes, I'm one of those people sadly). This is for my online purchase. I gave them one more star because at least I received my package ANDDDD it was the correct sizing/color/item. I've seen some Yelp reviews/Youtube videos saying they never even got their items or it took over two weeks to arrive. Customer service sucks....they don't respond to their IG DMs and my two clothing items took them awhile to ship. Plus I live in the next state over from them...Las Vegas, NV. At least Laura's Boutique IS faster when it comes to shipping things out to customers. The stuff you order may not look like what was shown on IG. They have these girls with UNREALISTIC BODIES (it's only realistic if you're covered with plastic surgery) model their clothes. Yes, it's gonna look bomb af. But ON THEM. So unless you got fake tits, hella small 23 inch waist, Brazilian butt lift and hip injections...you will be disappointed. Items are cheap. And speaking of LB, these two online boutiques sells practically the same stuff!!! For such shitty quality (see photo attached), their price point is so off. That stupid dress was not worth $34.00....maybe $23.00, yes. Not sure what's the hype with Elsy and that friend of hers. They're basic looking girls who got lucky with timing on social media and that's why OOTDfash got popular. No thanks. read more

Ootd Fash - Cheap thin fabric...barely enough to cover your boobs. Sloppy loose threads. - Women's Clothing Near Me - West Covina, California

I placed a few orders online with ootdfash and I had a really bad experience with them! On one of my orders they send me the wrong size they didn't go based on the size i originally ordered due to them not restocking again and I thought that was so wrong of them to do without notifying me first if that was okay or not ! or at least to send me an email to let me know the size I originally ordered wasn't in stock! I tried to contact them through instagram and send them a bunch of emails and they didn't get back to me at all ,I kindly asked if they can send me a return label so I can send them back what they send me it wasn't something I ordered! They didn't send me the return label! or gave me my refund, it was only right for me to get my money back! I also ordered a bikini ,I told them it said it was delivered on my email but wasn't in my mailbox! Well they didn't want to help solve that problem either, they didn't want to give me money back for an order i didn't receive! It's pretty disappointing to support a business where they don't want to help solve these kind of issues! It's messed up! read more

I made a order back in August and NEVER received the package. I called, sent emails, and left messages on Instagram! Finally, one day someone answered and said it was being shipped. I received a tracking number and I would check it frequently because I planned to take the clothes to a Cancun trip but it never arrived. I disputed the charge with my credit card company and sent them proof that USPS was waiting for the item. However, OOTD stated I did receive the item. When I called the a guy picked up and said they couldn't do anything about it anymore. I followed Elsy but this speaks horrible of her business and customer service. NEVER buying anything from there. read more

Ootd Fash - USPS never received the item to ship. - Women's Clothing Near Me - West Covina, California

Hidden in the tiny shops along Whittier Blvd in La Habra is OOTD, the cutest little fashion shop! I walked in and quickly fell in love with the shop, it's not big but does have a good selection of clothing pieces! I guess most of their clientele is online shoppers. I'm more of a hands on, touchy, and try on kind of person, so I appreciate them having this shop. I had passed by so many times with my daughter wanting to stop but thought they were going to be like another shop that's down the street with snotty attitude but we were wrong! The employee that was here was super sweet, she helped us out without hesitation, she didn't give off that "Don't bother me" attitude. The whole vibe here was nice! The clothes seem better quality than that of the competitor, price-wise it's about the same! The difference is here I wouldn't mind spending the cash because of the way the store employee was welcoming with my daughter and myself! There is a tiny lot for parking but there is also plenty of street parking. So for all your future cute hoochie outfit come look here first! :) read more

I've been a long time customer and today was my first time shopping in person...I had the worst most awkward experience! The employees are not welcoming at all and whenever I would ask a question they seemed annoyed and wouldn't even make eye contact. I think ootd fash should hired outgoing and FRIENDLY people! read more

Ootd Fash - Women's Clothing Near Me - West Covina, California

My daughters drove from El Monte to try and return a outfit the was not the right size tonight to later find out OOTDFLASH clothes close the door early. Where is management or owner responsibility of keeping doors open for business during hours of operations. This business is later to be reported to the city mayor for lack in business efforts. Horrible experience of a business saying it's open when in fact in close . Get it together business owners Update your hours or leave a message machine with your hours read more

I've been ordering from this place for years and until recently had no issues. except this last order they never gave the package to the post office to send out. tracking number keeps saying usps is still waiting for packages. emailed them 3 times now asking them to ship out. they keep saying they will but after a few days of waiting for the tracking to update, it never does and they never shipped it out. most frustrating thing ever. will never be ordering from again. read more

Okay I was a little hesitant to order these clothes because of the negative reviews, and I've seen this style many times on influencers on social media. I finally ordered SIX different items online, guessed my sizes because I wasn't sure of how they cut their clothes, but let me tell you I was NOT disappointed when it arrived. I have pictures to prove which I'll post after this review. I don't know why there's so many negative reviews.. To be fair, I have not been to the store so I have no idea if the clothes online are the same as in store, but trust me, if you order online, you will not be disappointed! I ordered my items on Friday, and received them by Tuesday! Fastest processing and shipping time I've ever experienced for online clothing. - - The only bad thing is they don't accept returns online, it's only store credit and the item should look unworn. I'm 5'10, and 140 pounds, so originally if I was a medium, I sized up to a large just incase if the cut was made smaller. The large was not baggy at all, it fit perfectly and the material was great! I am definitely going to order more. I realize this page might be for the storefront only, but I just wanted Yelpers to know my personal experience was a better one than most. I spent over $150 and it was an investment I don't regret. read more

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Like many of the other people who have written reviews, I was catfished . I was excited to receive my first order and it was not what I expected. I paid $36 for basic $10 sweats and $17 for a cheaply made top & nothing fit like I thought it would. No where on the return instructions did it say the actual store doesn't take returns. So I went to the store...unfortunately the girl who was there was in a bad mood and rude as soon as I walked in & proceeded to tell me no returns could be made in store and to call customer service. I will never order from ootd again. Buyer beware.. pictures are not what they appear. read more

I feel so disrespected from this so called brand i will not purchase from you anymore. I got punished from an item I received damaged so now I will not get my store credit. Very poor customer service My first time buying from your brand and i get punished for your mistake. Over $60 worth of store credit i will not received because your workers send me a set with deodorant stains. read more

Bad Customer service Two weeks of ordering still nothing and I live close by!! Customer service doesn't answer! No email reply Never purchasing again Submitted claim to small business it's ridiculous!! read more

Shopped online twice from here. This was an online purchase. Reason for this negative-ish comment because the shipping is ridiculously long and i live 15-20 minutes away from the warehouse. Also communication is bad, never answered my phone calls and took 6 days to reply to my email. If you shop from them online you will get an email with false information or not updated. It claims you can pick up your order from their facilities and thats wasnt possible which is understandable because of whats going on right now with Covid-19 but update your information please. Also they claim to respond within 1-2 business days but that is a lie. Bad communication seriously and i dont their bad i just dont want to do business with them no more because it's annoying. Please fix this Clothing quality looks better online. Its cheap but i didn't expect much from it. read more

There online is much nicer than visiting the location plus I walked in today and two girls working neither one of them said a thing to me and my friend when we walked in.. it was one of those experiences.. lady said bye to us when we were leaving but at that point I was over it. Wasn't in there more than 5 mins drove over 20 min to get here.. sad but also would've been better if it was more pleasant. read more

Horrible!!!! They never have anything in store that they post on their IG. I tried calling multiple times to place a clothing item on hold prior to making the drive (which is not close), but they never answer the phone. As far as the clothing goes, it's okay. But I'm huge on customer service and I'm willing to make the drive if it's worth it. I've driven 3 times to the store and every single time they said either the item was only available online or they were still waiting for the item to arrive to the store. read more

I just went and they have this location closed and for sale when it clearly says open

Went on lunch and I had to return an hour later. No thanks! Guess they don't have others running the store.

The customer service here sucks ! I went in on New Year's Eve and the girl at the register was rudest! I was asking for her to give me a minute to show her what I was looking for and she automatically said we don't have it ! Like excuse me you shouldn't cut me off like that cause there you lost a sale without even knowing what it was ! She was there with the ugliest face and rolling her eyes taking selfies and in her phone ! She is the shorter thinner girl ! There was another in the fitting room who was actually a lot more helpful ! But just getting cut off like that I will never drive for 36 mins to this place ! It sucks there you don't feel welcomed ! read more

Good spot. Pricey a bit. But you find cute sexy outfits that are not too much. Customer service is competent, at is best. The girls are a little disengaged like if you are interrupting them on the phone and socializing with some friends. I don't like that because it can make young girls that come to the door feel weird. I am older, I don't care. But just needs more professionalism. But the clothes are good quality and I got a couple of dresses that show my figure and my husband loved the clothes. So I like the products. read more

ordered the Audrey long sleeve top (nude) on the 5th of June and received it today June 15th. Which to me is not a problem since I was in no hurry to receive it. Problem is the quality and the blouses seeming was Bulged on the left breast area. Super bummed & not what I was expecting. Won't be buying from OOTD again. read more

Ootd Fash - Women's Clothing Near Me - West Covina, California

Horrible customer service!! Better to order online. If your waiting in line they would have some else go that wasn't in line first. Or maybe because they don't care much for BLACK people. read more

Worst customer service ever! Charging me for an online order I never received. I've sent emails and never got a response back. I've ordered multiple times here but will never shop from here again. Need to be more courteous to your customers. What a scam. read more

Would not recommend this company. Customer service is horrible like most everyone else has stated. They sent me the wrong jeans, and tried to still state that they were the correct jeans after I returned them. They don't accept anything white as a return, so even if it doesn't fit you, you're out of luck. I definitely will not ever order from them again after this experience I've had. I must say this is the worst online customer service experience I've ever had with a clothing company. Don't waste your money. read more

Scam. They sent me the wrong size and refused to refund me or exchange. They had the audacity to say "why don't you gift it to someone else instead of a refund?" The hell? I got them for me! They offered a 10% coupon for my next purchase like it would resolve everything. TRASH! Don't get scammed. read more

Honestly kinda sad that after almost a year of finding out about this boutique I'm rating this a 1 star. First of all, they over price things way out of hand and I always compare with fashion nova because they have the exact same thing. Like why are you gonna ask $26 + tax + shipping for long sleeve crop top? Not even Windsor is that over priced..... i hate that I wouldn't get any emails of them restocking their merchandise like EVER. Posting pics of what I mean of how ridiculously over pricing at its highest for regular clothes that you can find In downtown LA. Thank you. Bye. read more

Ootd Fash - Women's Clothing Near Me - West Covina, California

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Update: it's now September and I haven't gotten a refund or store credit!!! FRAUD!!! DO NOT SHOP HERE! WARNING!!! Their customer service sucks! They are FRAUD! I returned a couple items for store credit since they don't give refunds in April. It's now May and I still haven't gotten my store credit. I got one reply email stating that they haven't gotten my package. I sent them back the tracking number and the notification that says my returned package was dropped off with an individual. USPS dropped it off with someone. Not outside the building, not in the mailbox BUT with one of their workers. So HOW THE HECK DO THEY NOT HAVE MY PACKAGE?? I sent them prof of delivery twice and I still haven't gotten a reply from them. I guess I love taking away their customers money. This is so unprofessional and ridiculous. I will be filing a fraud complain with my bank. ITS NUNFAIR FOR THEM TO DO THIS! THIS IS NOT OK! DO NOT SHOP HERE!!! I've since unfollowed them from all social media accounts. I will also let everyone I know, know what type of fraud business they are running here. read more

One star for the guy who works here! -4 stars for the stupid bodysuit policy. ONLY store with this policy and they're not a big deal. Smaller boutiques don't even have that ridiculous rule. Vintage Vogue is right across the street and Laura's boutique is down the street! Both you can try bodysuits on and much bigger variety! Overpriced too. Skip this place... read more

Do not buy from this online store. I ordered a sweatshirt and it came 34 days after the order. The quality is crappy and it didn't look like the picture. It was actually a T-shirt. Didn't realize their products come from Hong Kong so returning is costly. Very disappointed. . read more

Ootd Fash - This was suppose to be a fleece sweatshirt. Poor quality T-shirt. Wish I would have ever ordered from this place - Women's Clothing Near Me - West Covina, California

Meh I've experienced better. I liked the music they play inside the store & the guy working was helpful. But overall their store policy is pretty lame and the quality is just not there IMO. I used to follow their Instagram and would like the cute outfits they'd post and since this location is so close to me I decided to stop by. Have to say their stock is limited at least in this location, for every 6 small sized items there was 1 medium and large. There were some sweaters and dresses, but majority of their items were bodysuits & crop tops. Their policy is that you can only try on bodysuits that have snap closures, the ones that don't...you'll just have to guess & hope for the best. The employee said that I can try on the snap enclosed bodysuit and gauge it for the ones without snaps, so when I did the snap enclosure one was ill fitting and short for my torso. But when I matched it up against the bodysuits without snaps the latter was a few inches longer. Clearly, they're not all the same... also some of their items were missing size tags on the collar as well as on the inside seam. I'm 5'8 1/2, 36 D+, hips to match and I do squats on the regular... also I have a long torso. So, I need to try on my clothes before buying, especially bodysuits, bc if they're not long enough.. either the bottom end is going to get a deep flossing or the top end is going to flashing everyone. Also, bc of my body proportions, I need to know if the bodysuit will hug my body and cinch at the waist or if it's just going to hang at the two widest points and make me look like a box. Other stores will put those sanitary stickers on the crotch areas like the ones you find on bikini bottoms, I'm not sure why OOTD doesn't do the same to make it easier for their customers. Quality-wise, I'd say it's on par with stuff you'd find at like Fashion Q kind of stores. Which was surprising bc one time on their ig story they described the material on one of their items as being "bomb", but when I touched the material for that piece of clothing as well as their other items... twas not "bomb". The stitching as well... the stitching on some of these items were so sloppy or coming loose. Prices were okay I guess $17-30ish depending on the item, but I don't know, I'd rather save my money and spend more for something of higher quality. Sorry this is your typical case of things looking better on social media than in person. Not for me. read more

Shipping takes FOREVER. Order from Laura's Boutique instead if you're in a rush, you will get your items 2-3 days after you ordered them. It's been 1 week since I ordered my stuff from OOTD and tracking says USPS is waiting for the items still -_- ugh. read more

I love this store so much. The staff is super friendly and helpful :) I recommend if anyone is looking for a specific item, call ahead bc they can hold it for a day. Save yourself the drive. The clothes are super cute and not expensive. And the bodysuit policy makes complete sense. Some girls don't wear underwear, what if their body fluids get all over it? Someone's gonna buy that. Chances are the customer will not wash it before they wear it bc they think it's clean. ‍ You guys are doing a great job! The store is beautiful. Check this place out for yourself, don't let all these bad reviews keep you from going read more

I'm so disgusted at the poor customer service. Just reading the reviews this business is obviously a scam and I'm not the only person who's dealt with the disrespect and fraud actions by this boutique that isn't going to last long at ALL. I orders 3 tops over 2 weeks ago and was suppose to receive them. 2 different orders I made were suppose to arrive the same day and time but never came. I asked the mail guy about them and he reached out to his supervisor to see what happen and basically this company FAILED to put the correct address and label on it so it was returned back to the sender. Someone from there team gets back to me to let me know my items were returned and if I want them I would have to pay AGAIN for a shipping fee. I was LIVID. Not only where my items late and returned but the audacity to ask me to pay AGAIN for shipping when the lousy pathetic staff behind this company are the incompetent morons that are taking peoples money and screwing up. I'm so annoyed by how asinine these people are. There clothes from what I've seen on natural bodies do not look right. The material in person does look bad from what a few social media influencers who i personally know have shown me and who recommend people to NOT shop here. It's over price and it's not worth the trouble or the disappointment. read more

Ootd Fash - Similar yelp review - Women's Clothing Near Me - West Covina, California

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My first time ever ordering from this store online and I get an email after my order was about to ship that one of the items was no longer in stock. I asked if they could kindly ship it out once it is restocked and I got ignored and told what would you like store credit or a refund?? Like ok whatever Shoot the refund. THEN, I get an email from la modish I guess the same company that another item I ordered was miscounted and no longer available! Completely unorganized. Reached out numerous times to that elsy chick and no type of response. Clearly it's all about money. Clothes aren't even all that I've seen the same exact items in the LA alleys Screw this place! Stick to what you know read more

Walked in and the staff definitely let me and my wife know it was a problem with us being in there with the excessive spraying of a febreeze bottle glad we didn't spend any money on that poorly put together secondhand store limited selection poor location website advertised way more than was in store read more

Love there clothes , but by the time they ship your clothes you don't need it anymore. You don't know you're getting your package until the day of! They need to be faster read more

DO NOT ORDER ONLINE ! Horrible !!!!!! I wish I would of checked yelp before purchasing anything from this store. I spent $200 and never received my package . I emailed and called them and they mentioned they can not assist . Basically just threw $200 in the trash . Customer Service sucks !!!!!! Will definitely never shop here again . I've ordered from a lot of stores online and if I ever had a problem they were quick to solve it. Do not order online ! Customer service sucks !!!! read more

If I could rate this place 0 stars I would first of all they have literally nothing there. The person they had in store was just on her phone as if she couldn't wait for us to leave I drove 40 min to check this empty store out waste of gas and time...... never again thank you read more