So first off, would love to give them more stars if I could. Chuck and Wes we're such a great help with me getting my first Harley! Chuck even stayed late to help me get all the paperwork. Came down looking for a preowned that I saw and there were some issues that he was straight up about and gave me some other options. Was able to settle for a bike and helped me out every step of the way with security, events, and other parts of the store. One thing I'm always impressed with is customer service. I get that in any store/retailer they need to make money and the customer wants the best deal. I already felt welcomed with all the guys here. Never had that experience in a dealer before. Excited for my first Harley and excited to call this my home store. Thanks y'all! read more

I bought a 2022 road glide special, and the Team did an awesome job with getting me my desired payment, keeping me comfortable through the process, and they did an amazing job with accommodating my needs and wants with regard to tailoring the bike to my request. I would recommend these guys If your looking to get on a bike. read more

Service is closed on Saturday Sunday and Monday! Who runs a business like that? The sales dorks and parts guys were the opposite of helpful. None of them would even come outside to listen to my bike. Flip side on Tuesday when the service guy called he was very polite and helpful. Bike was done with a very quick fix. Being stuck in Orange County when I live 100 mi away without a bike or any help was really frustrating. Especially after finding out how easy it would have been to fix. Won't go back unless I'm stranded again. read more

My brother bought gift cards from them last Christmas for two of his friends $100 a piece. Since he purchased them the business has been taken over by the new owner and they will not honor these gift cards. My brother has called them to try and get them to honor them or return his money and they will not do anything for him. This is very wrong and this needs to be corrected. They need to either honor him or give him his money back. He's called and tried to talk to the manager and the employees will not allow him. He has called there and they say they will call him back with some information and they never called back. Bad customer service!! read more

Make sure when purchasing clothing that it fits. They find all / any excuse to not refund or exchange.

Great service and deals. I'd recommend going to Kayla Darlene in financing for great deals. read more

Orange County Harley Davidson - Motorcycle Dealers Near Me - Irvine, California

Lulu is awesome! Best customer service I've had in as long as I can remember. I brought in a helmet fully expecting to buy a new face shield and pivot kit and walked out with a brand new helmet. I didn't have a receipt and she was able to look it up and warrantee the issue right then and there. They were extremely friendly and helpful. Thank you so much! read more

My experience at OC Harley was amazing. Not only did I get a better price than I was expecting I got a great deal on all of my warranties. A huge THANK YOU TO Kayla in finance, Travis in sales, Chuck the sales manager, Nate in parts and the GM Dan. OC Harley really treats you like family. A family that loves you. P.S. To Dan: The finance manager should have a Multi-Touch Interactive Display Table. She deserves it! read more

I have been riding for decades and enjoying motorcycles and the love of why we all like the ride. I have all kinds of great brands like Honda, Kawasaki, Yamaha, Triumph, and Harley Davidson. I recently decided to go buy or back to a new Harley as it has been several years since I owned and rode an American Legend. Well, I called Orange County Harley and Chuck in Finance picked up and listened to my wish list and what I wanted without going through a long sales process. He has Tyler call me. Tyler was a great listener on the phone as he listened to what I was looking for in a new HD, what model and I did not want a lengthy sales negotiating process as I do not buy like that like when I was younger. I wanted an Out the Door price on the next call from Tyler. Well, again Tyler calls me back and to my surprise he was upfront, very honest, let me know what sticker price was, what my OTD price was going to be, and to me surprise the deal was done right there on the our phone call. I rode down and was met by him and Chuck and Tyler showed me the 2019 Softail Slim ABS I wanted. I tell you she (HD Slim) is more beautiful in person. Sold, deal done with a handshake! Go see Orange County Harley Davidson as Kimberly the New Owner, Chuck in Finance, Jesse the Sales Manager, Tyler in Sales (he sold me my Softail Slim) Tony in Parts, Adam and Alec Raetz in Service are great people, go above and beyond in providing great service, are great listeners and mostly genuine real people who don't want to sell you something but show you through they actions that they want to a bond, a friendship to get to know their customers and give great genuine service in all departments. Thank you all for the great welcome into the Harley family again and most of all Orange County Harley Davidson and their great people. Sincerely, Ron Junio read more

The service I received last Saturday was absolutely incredible! I had the rear tire replaced a few days prior at another location and the belt came loose while I was on the 405. I called the service department at 4:45PM and spoke with Alec, he was able to get me in and Kevin, in service, saved the day! They had me back on the road in no time at all. You guys are the best and I will be back! read more

I had a serious electrical problem recently with my bike. The service I received was impecable. Alex the service manager went above and beyond . Chuck thompson of finance made it possible to afford the extensive fix. I highly recommend orange county Harley. I will be there customer for life. read more

I was contacted by Steve on Saturday 9/17/22 about the harley I was selling. It was listed on offer up for 15k. He offered 13 and I said no I wouldn't take that, but I would be cool with 14k. He said the purchasing manager was not going to be in but 14k was definitely doable. They came and picked the bike up on sunday afternoon and said they would check it out on monday so that i could come in to sign papers to sell to them. I get a text monday asking for me to give him a call. I call and he said that the purchasing manager was not comfortable at 14k because it had some issues. All they could tell me was that the light bar that was installed on the front didn't work and the grips were worn. I let him know that the light bar is operated from the high beam switch on the bars and basically said that grips are causing a thousand dollar discrepancy. He then said that the manager was on a 3 day weekend and that this friday 9/23/22 we would be able to make the deal. Today comes and I had not heard anything. I message him and ask for an update and they tell me that they aren't going to be able to make the deal happen because harley doesn't finance bikes that have alot of extras. They only loan on the year, make, and model. So then I asked what they were offering at this point and they said they were firm at 12.5k. I laughed at the price and told them to drop it back off. The real kicker is that I had been told all week that 14k was definitely doable. So while the ad was still up I had a few people wanting to come look at the bike and I turned them away because the bike was at Harley all week. After all this run around the bike was brought back and I was offered a shirt as if I want to walk around showcasing a dealer that did nothing but waste my time. Hope someone from the dealer reads this and reaches out, could give you some pointers on how to run a business. read more

Such a shame really that I feel a certain way about a business, usually I just move along and find something else that suites my needs. Which is what I will be doing. But my experience with this dealership has not been a good one, and it has been increasingly more and more frustrating. I've given this place a lot of business and I do not expect them to roll out the red carpet for me. But I've bought motorcycles from here, parts when they have them in stock, and no I'm not talking about skull mirrors or chrome pieces. I'm still waiting on a call back for a shift peg and clutch basket from about a month ago. But it's all good, I got it handled. And currently I'm going on hour 4 of waiting to see if they have fork seals. Must be my luck with this place. Needless to say, I'm not expecting a call back about those fork seals. This dealership is busy, but I don't think it should require 8 minutes of hold time to get to the parts counter, I get that their are other variables that go on behind the scenes that cause delays. But it just seems to be the norm with this place now. read more

This Harley has thee nicest people! My husband finally talked me into allowing him to get a bike so we have been going to different stores. And I am so happy we ended up making the drive out here. Tracy was such a great help. And didn't pressure us at all. Spider helped us through financing and he was very helpful and understood out budget. We feel so lucky to be apart of this Harley family. Thank you once again guys. See you soon. Cheers. read more

Orange County Harley Davidson - He's happy to have purchased his first Harley. - Motorcycle Dealers Near Me - Irvine, California

I love to give great reviews. My experience buying an $800+ accessory was was anything but that. I got the details on how a seat test ride worked on Wednesday from Tyler. I calle dht dealership to confirm the seat was still there. I got a recording saying their phones were screwed up and that I had to call back. So I called back and no body picked up. So I made the trek and showed up on Saturday and was told it was a whole differen program. So I told the Manager situation that I came from quite a few miles away. Not even a "hey I am sorry dude". I guess I am not cool enough for the parts manager and they probably don't need my $800. Guess I'll just have to get a discount from Lifestyle Cycles and give them my $800. Luckily, the free hamburger wasn't bad and the band was pretty good. read more

Worst dealership in California. I've spent thousands and thousands of dollars there. Drew in service is terrible. Told me he would call me back after he looked for the correct speakers as the lids for my bags I purchased wouldn't work. I did tell the parts guy when I ordered them what lids I had. No big deal Drew stated he would call me in 20 minutes and would let me know when the new speakers would be there. Hour later no call so I tried calling twice nobody would answer. As I started driving up there to get my bike Drew called me back apologizing saying he had to go through a large book to find them but was staying late and would call me that evening before he left (Thursday) and not to pick up my bike as he could most likely get them in a day or two. Drew never called me back again. The next day (Friday) I called the shop 7 times and could never get someone to answer in service. I left a voice mail stating everything above. The next day today (Saturday) I called and Colin Bell the Service Manager answered I told him I had called 7 times yesterday trying to get in touch with Drew and left a voice mail. Colin immediately was defensive and said I never left a voice mail because they go straight to his phone. I was already irritated even more now that he called me a lair. I just said it doesn't matter can I talk with Drew? (At the time I was not aware Colin was the manager). Spoke to Drew he of course apologized for not calling me back Thursday and had no answer on why he didn't call me Friday. I told him I was going to just come and pick up my bike. He said there were no lids on my bike. I told him to put them back on and I would pick it up in the evening. I came in this evening at 5:30 Drew of course acted like he didn't know who I was. He looked me up on the computer and asked if I wanted everything including the parts. I said yes I'm going to go over and ask for a refund from parts. I walked over to parts where a guy was just leaning over the counter bs'ing with the parts people. As I stated what I wanted I watched the guy leaning on the counter walk to the back. As they looked for my parts in the system he comes back out and says hold on with that refund. That's when I noticed his name was Colin and he was the one who called me a liar. I asked why and he said those are special ordered parts who ordered them for you and I said that "that doesn't matter" and "you can go f*** yourself" of course he acted innocent and I told him I know who you are your the guy who called me a liar. He stated he did not. I repeated our phone conversation, where he said I didn't call you a liar and I said you told me I didn't leave a voice mail I'm not dumb I know how to leave a damn voice mail, maybe you should fix your voice mail! He again said you didn'teave a voice mail. I said your not refunding my money? He said no and I said OK that's fine I'll get my parts and leave. I went back over to service and got my parts was polite to everyone else with thanks etc and left. I was planning on buying a Road King from them and would have spent thousands more in parts/upgrades as they are 10 minutes from my house. Never again I'll drive 20 or 30 minutes further to deal with professionals. Worst customer service, stay away far away! I've left screenshots of how many times I've tried to call them since I'm lying and all. read more

Orange County Harley Davidson - How many times I called service - Motorcycle Dealers Near Me - Irvine, California

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Hey Guys bought my dream bike yesterday at Orange County H-D. The team was great very friendly easy going no pressure. I enjoyed working with Joe and RJ both very knowledgeable and good to work with. If your wondering where to go for your next bike check em out. read more

Went yesterday to look at a few bikes I had interest in. I met the finance manager and he paired me with Raymond. Great sales rep with lots of knowledge and understanding. I test rode the 1200c and immediately fell in love with the front controls and ride. I'm coming from a sport 06 10ZXR. I'm not really looking for too much power since it will be my commuter/ pch cruiser with my babe. I'll be coming back with my cash so I can put down on a beauty and join a family loved all over. I have family that rides Harley's so it would be nice to be apart of that American legacy. God bless Harley Davidson family and stay safe to all riders and passengers. read more

I've had many bikes and dealt with many salesmen. As soon as I walked into the store, Joseph approached me with a friendly smile and welcomed me into his shop. He made me feel like I was part of the family and patiently answered all my questions. Without feeling pressured, I was able to purchase my new Road King. Joseph's professionalism and superb customer service made the whole process pleasant and easy. Thank you Joseph!!! You made my day buddy! I had the biggest smile riding my new bike home. read more

The team at Orange County Harley is great. I tried to do business with a few other dealers closer to home but felt like they were trying to take advantage of me. Taylor and Greg were very transparent and did a good job keeping me informed of incoming bikes. I got a good deal, the transaction was easy. read more

Let's see, I take a 117ci to Orange County Harley Davidson because the rear cylinder failed. They went back and forth with Harley Davidson factory. First they tell me that HD will only give the parts. Then they said they will give the parts and pay for the rear cylinder. So I paid $2,200 to have them install the front cylinder and the remaining parts from the HD kit. You know what I received back? A 110ci engine. Let's see the bike was 117ci and now I have a 110ci engine. How does that happen? Their solution was to sell me a new bike at a really good deal. So I bought the bike and kept my bike. Now I asked them to just give me the kit since I paid $2200 and got nothing for it and I will have someone else install it. Their response was no. Go pound sand. My advice is do not take your bike to OC Harley for any service. read more

One of the best dealerships I've been to, Eric helped me out as soon as I stepped out of my car the whole team is eager to help out. 10/10

So an update, the new owners supposedly want to make it right but left multiple messages for Kim Brigs and so far still no response. So unfortunately I am gonna take them to small claims court! What else can I do? read more

Came in with a number on a bike I had in mind, they had the color I wanted, and Gunnar and the sale manager Joe made it happen. Quick and easy transaction, in and out within an hour. Gotta love that. read more

I have taken my 09 Ultra Classic to OCHD for over 3 years. They do great things for the local HOG Chapter. In saying this, understand that I would overlook some minor mistakes for their service department and give them the benefit of the doubt. Unfortunately, I have been victim to repeated serious problems and re-do's that have ultimately cost me significant out-of-pocket expenses and potentially could have caused dangerous/stranding failures... Without going into the gory details, the issues I noted were brought up with both the service manager and the general manager of the dealership. Mistakes acknowledged (after blaming things that were ridiculous). Rework was done. Discounts given, but still left with a hefty bill... Unfortunately, it was not re-done correctly and I had to redo it myself and/or will have to take my bike to another shop to have work OCHD did be checked. Its awkward having to write this. I love the local OCHD HOG Chapter and am friends with several folks at the dealership. At some point you realize that a relationship is the definition of "insanity"... (trying the same thing over and over and expecting a different result). Anyway, I do hope the Service Department at OCHD gets their poop in a group. In the meantime, I will steer clear. read more

Man, what an excellent group of people at this dealership! I bought a new FXDB from them last Friday and I couldn't be happier with the entire experience. No pushy sales tactics, no BS, just solid people selling great bikes. I first came in a few weeks ago after selling my 2012 48. I spoke with Robbie and Bill about possibly getting a new Roadster but I let them know I was a few weeks out from making a purchase. They still took the time to sit down, answer any questions I had and told me when I was ready to come on in. Flash forward to last Friday, I came in and asked for Bill. He was appreciative that I had asked for him specifically but I was happy to do so because he gave me his time when I was just window shopping. I'm really glad I did ask for him because he was super laid back and made me comfortable with the entire process. We took a couple bikes out for rides and then evaluated what I liked and didn't like about each one. I ran some numbers with Robbie (who was also excellent), grabbed lunch with my wife for the "OK" and come back to sign the paperwork. If you're thinking about a new bike, want to do some test rides or ready to throw down a deposit, stop by and see these guys. I mostly dealt with Bill and Robbie and I can't say enough good things about them but everyone I encountered there was super respectful and helpful. read more

Great store I have been there a few times and customer service is always great and all employees have good vibes. Just recently purchased a new street bob got a really good deal on it and Gunner was helping me out! He is solid and I would recommend hitting him up when you go in! read more

Shame on you!! I have been in Law Enforcement for Tweanty Seven Years. I know when someone is BSing me. A Two hour 5k service took 4.5 hours. Really!!! "My belt was to tight and the tech needed to take the bags off". The four bolt that hold the bags on must have been really hard to take off. My bike runs horribly. $432.00 for the service and another $70.00 in store product. Very dissatisfied!! read more

I had the absolute best experience ever when I bought my first every motorcycle from this dealer! The staff was absolutely amazing and treated me like family. Smitty definitely helped me out so much when I was looking to pick out my first bike. Chuck helped me out with all the confusing processes that were involved with my first Big Kid Purchase. Kayla was absolutely amazing and helped me through the paperwork and was very knowledgeable about everything that pertained to the bank and setting everything up like warranties and coverages. I couldn't be happier with the help I received from her. If I could rate higher I would. If you ever need to buy a new or used Harley Davidson this is where you need to go, hands down. I've never encounter a more knowledgeable and no BS Dealership team in my life! These guys always have my business! read more

Just wanted to say I needed a certain rocker box bolt (a custom job) that would have been a Mail order item that I needed today and Drew Briggs over there hooked me up, If your in need of some performance parts or accessories go talk to him, good dude read more

Took my Limited in for the 10,000 mile check and tuneup had tires front and back new brakes etc. down at the same time all went well and to schedule. A few weeks later after a ride I noticed my box behind The seat was loose? I was missing the front two bolts on my quick release. Drop by O C Harley today spoke with the service technician he took me into the service manager we discussed it and although he couldn't tell for sure if his technician didn't put them in didn't check them didn't do something or if they just came out because of vibration he was going to replace them at no additional charge and also check the rest of the quick release bolts to ensure that they were tight. Picked it up an hour later I really have to thank Drew for his help taking the time to discuss the issue with me it's huge that he stepped up and said I'll get this taken care of. Thank you very much Drew and O C Harley do you have a real keeper there. Roger Sonnenfeld read more

Alexis is amazing. We came in for a jacket last week and of course were drawn to the bikes. Not only does Alexis have tremendous knowledge regarding all Harley apparel, she also knows a lot about the motorcycles. After answering all of our questions, not only about finance, but which bike would suit my wife the best, she introduced us to Mark, who allowed my wife to test ride a nee Low Rider. Needless to say she got the bike and couldn't be happier. Thanks Mark but mostly Alexis who was very patient, and a pleasure to work with. read more

I'll never take my bike anywhere else. Kayla treated me like family, nowhere else does that. She helped me get the things I needed as quickly as possible. Even helped me find parts that worked with my budget. Give this girl a raise. read more

I took my 2015 FLHR In for its 5000mile service. On 7/6/16 they charged me $398.00 for synthetic oil change $277.00 was labor. I only brought it there to keep the warranty current, but after paying that and picking up my bike with the mechanics dick beater prints all over the bike, then they tell me the detailer didn't show up that day, but they have detailer spray for $8.00 I'm not gonna buy so much as a F-N T-shirt from these ass holes ever again. Westminster isn't that far! Adios M-Fers no wonder sales are tankin. read more

Came in here "just looking". Had some questions, so I started talking to Cody. Of all the interactions I've ever had with a dealership and their sales people, this was by far the best. Cody answered my questions, never once pushed me towards anything, but instead listened to me and showed me the possibilities that may suit me. I then told Cody hey, I'm not looking to buy for another few months (this was about 2 weeks ago), and he didn't push, didn't try to get all my contact info so he could follow up 40 times, but instead gave me some more information, and bid me a good day. I came back in a week later, he was off. I looked around and found something else I liked. Came back again the next day, and caught Cody. We talked about my find, and ran some numbers. Next day we did a test ride on 2 different bikes to get the feel of them. NOT ONCE did he push me for a sale, to make a decision, etc. A few days later, after he helped me with another issue I had, here I am, the owner of a 2013 Fat Bob, awaiting some bars and odds and ends to go in. The entire crew there that I had interactions with, Cody, Gary, Bethany, etc, are all good people. And that's what we all want right? To deal with good people. 5 Stars, couldn't be happier, glad I found a decent group of people to do business with. Cody won't steer you wrong, he'll tell you the Gods honest truth and help you make the best possible decision. Thanks guys! read more

Orange County Harley Davidson - Came out awesome! - Motorcycle Dealers Near Me - Irvine, California

Sales staff was very helpful and knew exactly what I needed and went out of their way to help me with my purchase. The inventory of bikes on the showroom floor is very impressive. I would definitely recommend this dealership. Fucken rocks!!! read more

Orange County Harley Davidson - Hands down the best selection of Harleys - Motorcycle Dealers Near Me - Irvine, California

I live over 6 hours away and after searching locally and being disappointed, I decided to expand my search. What I found is that most dealers want you on the phone or to come into their store so they can sell to you. OCHD is the ONLY dealer who actually emailed me a quote on the bike I was looking at online, as I requested. In addition, they got to the price I wanted (actually lower) out the door with very little back and forth. I got the revised quote on Saturday and Monday I headed for the shop. In between those days, I had calls to set up all my paperwork ahead of time so I could be in and out as quick as possible. Got down there and was in and out in about 1.5 hours and back on the road with my newly purchased bike in the back of my truck. Everything from the first communication was top notch and very considerate of my time. Tim, Daniel, Cody, and Kitty all were absolutely amazing and extremely laid back. The one thing that put me off a little bit was that I was emailing with Tim, talked with Cody on the phone, and when I got there, I was expecting to meet with one of them. However to my surprise they were both not working. I wish I would have been notified, however I failed to explicitly ask the question of who I would be meeting with as well. Highly recommended! I drove 12+ hours round trip just to work with these guys...well worth your time! read more

Two and a half years ago I left the O.C. HD showroom after looking at the new lineup. I knew right away that I would never find the hospitality and stellar customer service anywhere else, so I turned around and bought my first Harley. Cody Smith, my bud, sold me a new 2013 Sportster 48. Such an incredible bike and proved to be a fierce street terror with character and style. I just recently traded in the ol Sporty for a new 2015 Dyna Wide Glide and it brings such joy when cruising through the canyons. This bike truly fuels my soul and is "bad ass" in every aspect. What keeps me a loyal customer to O.C. Harley is the simple fact that they treat me like family. You don't get the fake, pushy and orchestrated demeanor like those at other dealers. The staff here are genuine and truly look out for your best interests. From the girls upstairs in the Harley store to the mechanics, parts staff and salesman, everyone really goes above and beyond to make you feel welcomed. I tip my hat off to my good friend Cody for making my motorcycle purchases a very pleasant and exciting experience. He is diligent and knowledgeable at his craft and is a stand up guy. He will provide complete and elaborate explanations of all your options per credit and financial status all the way down to the pros and cons of certain models to ensure you get the perfect ride for your needs. His professionalism and character makes him a valuable asset to the Harley Industry. Kitty was also super cool and helped us with the logistics and paperwork to ensure everything was legit with no discrepancies. She's got a rad Dyna too! I look forward to doing future business with O.C. HD and will continue to recommend fellow co-workers and family. read more

Purchased my first ever bike here. Went to about 5 other dealers before landing here. Was very Suprised how many bikes they had to choose from. My salesman Cody was great. Gary,the manager who did our financing, was very clear on how everything worked. Between the two, top notch. Will come to this place for all my harley needs. read more

Orange County Harley Davidson - 2012 iron 883, she's all mine - Motorcycle Dealers Near Me - Irvine, California

I had my bike towed here. The service department was closed. One of the salesmen found an air tank and helped as I plugged my bike on the tow truck. I was very pleased to get back on the road. I would have had to get a room and stay the night had it not been for this individual. read more