after RELUCTANTLY returning to see if they had a part for my bike that no other dealer or shop had - same song n dance. i called ahead n asked if they had it in stock n the dude who answered said yea i think so let me check. left me on hold for 10 min n then when he came back he said he had 3! i drove down on my lunch brake n found out they DIDNT HAVE IT. wasted my time again! now i see my old review was removed! why?!? you guys clearly dont care about fixing anything you just ignore the people who spend thier money n act like were bein difficult cuz we want to keep out bikes nice. what a joke. read more

I came in looking for a great deal on my first Harley Davidson and wow did I get one! From when I first walked in I was greeted by Kayla and she was so nice and walked me through the whole process. I wanted a black street bob which they didn't have at the dealership but they found one at another dealer and had it ready for me to go the next day! Every time I come back to OC Harley she greets me with a smile and hello! Thank you Kayla for making my first Harley such a great experience! read more

got accident front fender and couple more things and takes 5weeks to repair.... you judge.... should you bring your bike here to rapair ??? this is nightmare.... read more

It's great to have a dealership in town that knows what they're doing. I had a stereo issue on a 2019 Road Glide and they did some research and discovered a way to make everything work the way I wanted it. By hooking up the computer and knowing what page to open and what boxes to check. Even got free BBQ while I waited. These guys do it right. read more

Mark (Smitty) was really helpful in finding the right bike for me at the right price. Down to earth guy, honestly everyone there from the salesman to the parts guy was very helpful. I've been to a few Harley Davidson but Orange County Harley was the best one! Love shopping there only problem for me was that it's a long distance from where I live other than that I would be going there everyday. read more

Ridiculous!! I have a 1999 Harley-Davidson and the guys in service tell me that they cannot get parts for my old motorcycle. They charged me $140 just to look at the bike with no disassembly. What a joke! Most places can get parts for a panhead yet I was just looking to have my brakes serviced and they couldn't even do that. Save your time, save your money, go anywhere but to Orange County Harley Davidson. read more

Been to a couple of shops looking for a bike went to orange county Harley Davidson and talk to Tracy great shop they know their stuff they give the best deal around I drove 40 miles to go there and I was in and out of there in no time thank you orange county Harley Davidson you are number one in my book read more

OCHD remains our go to dealership. We have purchased a few bikes from them over the years, and their sales staff has always been knowledgeable and very nice. Guys in the Parts Dept are great and know their stuff. Service staff is wonderful and the Service Manager Tom is the best! BF had to have the engine rebuilt in his bike and Tom and his staff did a great job! read more

I had an amazing experience at this Harley dealership would come back hands down just to work with Smitty love that guy thank you guys

Orange County Harley has really stepped up their game! Met the sales manager and one of the best product specialist I've ever worked with. Sam Aiello was well spoken, well informed and professional. His product knowledge was outstanding. I've been debating replacing my VTX 1800 with either a Street Glide or Road Glide. Sam was patient and thorough in explaining the differences of both the new 2017's and the last generations of each model. Added bonus: OC Harley now offers a lifetime power train warranty included with purchase. Definitely worth checking out and giving them a shot at my business. read more

Horrible place to buy from for they do not take care of defective product sales but instead simply ignore you with "we will do checking and call you back". As a lawyer I have represented 4 Harley dealers but would not represent this place for they have the polite smile but no action on refunds or store credits for defective parts. I been riding all over the country and visit and bought from many Harley dealers and had nothing but good service until I bought here. Do not buy product from this place but go to reputable dealer who stands behind the product rather than abandoning the customer. read more

Motorcycle sales guy is great, but I've been there for parts 7 times. Each time they counter guys walk past you like you're invisible. When they do get to you, they act like they're doing you a favor. Never coming back... read more

Cool dudes here, nothing to complain about. I come here quite often they always have what I need in stock (most of the time). read more

Elliot is an amazing associate working in parts at Orange County Harley-Davidson. I must say he was extremely knowledgeable with the part accessories and he even helped me install my seats, showed a few tricks here and there for the installation process. Also, shined the bolts for the seats, didn't have to do that--but greatly appreciated. Nate also, worked up the quote for the accessories in parts but wasn't there when I purchased, he too should receive a significant amount of credit! Kayla, she rocks!! Super amazing! Joe is amazing as well! Just the whole dealership is well put together!! Please, keep up the great work! read more

This place blows. Go to Fullerton or Westminister for way better deals. For me, overpriced bikes and idiotic sales/finance tactics killed it. I bought the same bike from Westminister for at least $1,500 less (+ lower APR) compared to OCHD. The setup was good but there are couple of axxholes that loom around the sales floor for vulnerable/clueless customers. Words cannot explain the kind of horrible experience I went through at OCHD. I plan to call the HD corporate office to complain about OCHD's discriminatory sales practice. read more

Traded in my '06 Low Rider on a brand new '12 Street Glide. Paid cash. I live nearby and explained that I believe in supporting my local dealership - so i didn't even shop to negotiate the very best price. When I brought the bike in for my 1K service, I was concerned because they had done a service on my '06 and left oil all over it. So I tried to be proactive - and explained my concerns and asked them to be very careful. Long story short - I had a number of things occur during this service visit which left me very dissatisfied. I wrote an email to the owner to let him know how disappointed I was and to suggest he look at some different policies to improve the service experience. The result of that email.... HE BANNED ME FROM THE DEALERSHIP. not only will he not do any service for me, he will not let me buy anything in the store. And I had a great relationship with the parts and clothing department. I have heard about a nearly identical experience from a second person since that time. I believe it is completely unethical to sell me a $25,000 bike, and then refuse to do any business with me because I was not happy with a service appointment. It is just unbelievable. In my opinion - stay far away from this dealership. I also had a pretty bad experience with one of their sales people. Just didn't listen and didn't respond to questions that I asked. I ended up buying from the sales manager because of this. Do yourself a favor and shop around at the other local dealerships in Socal. You will get a better price, and hopefully deal with a management team that cares about their customers. In my experience, OC HD does NOT care whatsoever. It is time that we - the consumer - put our money where our mouth is. Do not give business to dealerships that don't care about customer satisfaction. The only conclusion I can draw about these people - based on my experience - is that they seem to want to manipulate their CS score by banning people who aren't happy with them. read more

I guess nobody likes working here, came over after work with $10,000 cash in hand walked around for about half hour nobody approached me or anything so I simply just took off, if this is the service around here no thanks... read more

Came to the Demo Days to demo some of the 2014's. Great store and merchandise including the bikes. BUT, we know you won't do anything about this, but the intense cigar and cigarette smoke is ridiculous and makes you choke! It's everywhere in everyones face with ABSOLUTELY NO REGARD FOR ANYONE ELSE. Now, thats great that they all feel comfortable blowing smoke in everyones eyes and face and some of us realize that this Harley Club is a good old boys club and they can do no wrong. But, maybe if someone walked around with a can of RAID and sprayed it in everyone's face that blew smoke they would do it differently. PS, we have bought 2 bikes here and an endless amount of merchandise, so we know what we are talking about. read more

Service desk help is not very helpful today , took in my bike as a walk in , oil leak questions. The guy didnt even bother to come outside and check it out . he said " we are to busy . come back another day " suprised they let me walk away on a bike thats still under warranty and not at 100 % .i guess the service depends on what day you come in and who you talk to read more

These guys are great. I've bought a couple bikes from them and they continue to provide me with great prices and respect. Spider always makes sure that the people buying motorcycles there are taken care of and not getting ripped off. Sam has been diligently searching for what I'm looking for and alerts me (at my request) when something of interest comes in. Just an overall great experience read more

Orange County Harley Davidson offered exceptional customer service. That is why I bought from them opposed to other HD dealerships I visited. Cody and other staff members were, and continue to be very friendly and helpful. I actually got a better deal structure at another dealership but liked Cody so much that I called and asked if he could match it. And they did. I continue to visit Orange County HD even though I moved to LA. read more

This dealership is terrible, severe lack of customer service. Other than the greeting at the door, they make you feel like it's YOUR priviledge to be their customer rather then THEIRS. I'm ashamed that this is my local Harley dealer. read more

These guys are a total rip! They over priced everything, was like pulling teeth to get any extra customization ideas performed and the over all experience was a big fat goose egg 0! read more

Hands down an amazing and beautiful store. Very friendly sales staff too. Really helped me find the perfect helmet. And super cute women's clothes. Especially love the Pink line. Way to go Harley Davidson! read more

Best purchase experience! We went in on a thurs to look and see what was out there in the motorcycle world and we ended up running our credit to see if we were approved. We were!! Had to come back on sat to bring in the items to complete the sale and everything ready for us when we got there. They even haggled to get us a good deal on the term/rate. The sales guys were amazing to work with, no pressuring or up-sells. It was really an awesome day. Thank you OC Harley!!! read more

I'll keep it simple: I hate salespeople. I hate auto dealerships. I went to many dealerships all around OC/LA/Riverside looking at Harley's and other brands... These guys broke that mold. I was treated like a human being and not like a dollar sign, and got what I wanted with no hassle. They were knowledgable and honest. What a shocker, eh? Shoutout to Nathan for the fantastic service. read more

Just wanted to give the OCHD Service AND Parts departments a big thank you. The wrong part was shipped to the store and not only did they go above and beyond to secure the correct part they were still able to finish the job in the same day. Thanks Hampton, Dan, Kris, and Tony O! read more

I can't believe it took me so long to do this review! I've been coming here for years and I've purchased 3 bikes plus tons of accessories and clothes. OC Harley has been consistently reliable over the years when it comes to sales and service. They've taken care of my last three Harleys and other than a few small glitches which they fixed immediately, their work has been great. read more

Orange County Harley Davidson is second to none. They best service and parts deptartment I've ever delt with. I recently brought my Softail in for repairs after an accident and the people there have bent over backwards to get me back on the road again. Thanks OC I'll be coming here for my new bike. read more

Terrible customer service! they go by their rules, never bother about customer needs. even their service dept is horrible, always have to go back to get something fixed which they messed up. read more

l just wanted to give a little shout out to Orange County Harley Davidson. I recently inquired about a broken mounting exhaust bolt on my forward cylinder of my 2017 Harley Dyna. I had gotten several (3) other estimates ranging from 500. to 1500. I went into OC Harley just to purchase four new exhaust bolts and nuts. While I was there I figured why not ask there service dept. about the repair and cost. Service manager Colin was very polite and advised me that maybe we should walk into the maintenance bay and speak to Kevin the Master Harley Mechanic regarding the repair as this kind of repair may be somewhat tricky. After consulting with Kevin and Colin. Kevin advised me that he could perform this type of repair without tearing down the entire forward cylinder. I was very pleased with his answer of two hours labor. I advised him that the bike wasn't with me but I would bolt on the remaining bolt and baby it into the shop the next day as I live in Oceanside. Kevin suggested against this as the bike would suck in cold air and could damage the bike. Colin said that OC Harley would be happy to pick up my bike with their company tow truck (lift truck) that same day. Once arriving home in Oceanside Larry the OC Harley tow driver was not 5 minutes behind me with the truck. He loaded and strapped the bike down and off he went back to the shop. I received notice a couple days later from Colin that the bike was ready for pick up. Colin advised me that Kevin had noticed an additional broken bolt on the rear cylinder header bolt which they repaired without cylinder disassembly. The charge was very reasonable considering what the other possibilities would have been elsewhere. So in closing, to the store manager Dan you have an awesome crew of guys working for you. I know it's tough keeping good people in competitive market place as Southern California. Keep up the good work. read more

I rented a Harley for the weekend when my brother visited with his bike. I paid about $164 for 24 hours of renting a brand new 2013 bike that was awesome. The staff was helpful and friendly. I rode 5 hrs one day and 5 hrs the next day before returning the bike. Over all for 10 hrs it only cost me about $16 per hour of use. Not bad for a $15,000 motorcycle that ran great. I would do it all again next time I have the need. Another shop tried to charge me an extra fee because I rented during the Stergis annual ride. No problems here, just pay the price and ride all day. read more

I recently purchased a 2012 iron 883xl from Gary. What a great experience. he was a nice guy and made everything easy as a piece of cake. There are very friendly and carry a large varieties of inventories. I am sure you will find what you are looking for at OC harley. The receptionist Cherrish are so awesome. I strongly recommended to anyone are in the market for Harley Davidson. read more

Took bike in for service. Service manager told me oil leak at clutch cable. (Hmm, thats funny I never noticed a leak). Two rides after getting bike back there's drops of oil on my garage floor. Low and behold every single one of my oil pan bolts were loose. Did these guys loosen them to get me back for an expensive repair? Hmmm???:( read more

Bike broke down on a Sunday, of Memorial Day Weekend,(of course) while I was traveling through. They let me drop it off even tho service wasn't open, and shored it up on the first business day they were open. If I lived in the hood, these would be my people. read more

These guys are awesome they really care about getting you on a bike. They helped me get to the price I wanted. If you're looking for a Harley go there read more

I live in Santa Clarita and there are several HD dealers in my area and in the valley for me to go to. I gauged interest in a FXSB that I saw on Cycle Trader at OCHD and received the typical inquiry dealer phone call. I explained my situation, I let Tracy know that I was going to sell my bike and then would buy later, she wasn't pushy and was very cordial in ending the conversation. Twenty minutes later I received a quote on the used bike with different credit scenarios. Long story short; I took the ride down and was ready to ride back after we went over numbers because it wasn't in my favor. I then met Tim who somehow got me into a brand new Breakout not far from where I wanted my payment! Long drive, Awesome service and worth the ride! I was finished off by Kitty who handles the contracts; Great friendly staff!!! Thank you OCHD team!!!! read more

I inquired at the service department about getting tires and a 10,000 mile tune-up on my 1996 Sportster 1200. The service tech Jozepi Gutierrez said that they do not work on bikes older than 1998. My bike may be older, but it looks like new and I just wanted general maintenance. Is this there way of getting you to by a new bike? I could not believe my ears. I wonder what Harley's corporate headquarters would say about one of their dealers refusing to service their bikes. I have since taken my bike over to Cycle City Motorsports in Irvine and am very happy with them. Their labor charge is less too. read more

got a flat tire on the way to anaheim from san diego, in Irvine ca. things went real good until it was time to pick up the bike 6 days later. Only to find out that my exhaust pipes had benn removed and replaced with a stock set of pipes. i Called to tell the manager what had taken place , who swore that none of her employees would do such a thing. So be very careful before you drop off your bike at this harley davidson shop located in irvine. If that has not already happen to other customers beware. read more

So I decided to trade my 2015 Softtail Slim for a 2016 Street Glide Special. Although I enjoyed riding the Slim, it was just not the right fit for me. I decided to purchase the SG because I am planning on doing long road trips next year. The entire staff at OCHD are top-notch. They took care of me from beginning to end. I rode off with a big smile! THANK YOU AGAIN!!! read more