First time was definitely a sloppy, delicious experience. I enjoyed every second! I was very glad that I had brought wet naps!! read more

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Went through their drive-thru and placed an order of one chili cheese fries and two plain CHILI cheeseburgers, not plain cheeseburgers, but CHILI cheese burgers. Basically a plain cheeseburger with only chili in it. Got plain cheeseburgers instead... was in the area and chose to get food at their location and drove back to San Fernando (not that close). Didn't realize their mistake until I was home. Going through the drive thru, you just expect them to get your order right the first time rather than having to check it before every time. Anyhow, I get it mistakes happen sometimes, so I called to see if they could assist me with the correct order maybe on a different day... Called twice no answer. Called a third time and finally a Tatiana employee answered. Informed her I had been at their location and got two plain cheeseburgers with no chili but I had order two plain cheeseburgers with only chili. She immediately became rude and her response to me was literally "YEAH CAUSE THAT'S A PLAIN CHEESEBURGER. ONLY MEAT, CHEESE AND BUN.." I clarified that what we ordered was a cheeseburger with no onion, no tomato, and no pickles and only chili and cheese. And again with her rude attitude she stated " WELL PLAIN CHEESEBURGERS HERE ARE ONLY MEAT, CHEESE AND BUN". First of all Tatiana, I am entitled to order my cheeseburger the way that I want it! You are not the one eating it and you are not the one paying for it! I AM. You have absolutely no knowledge of what great customer service is whatsoever. You are rude and disrespectful. When I called, I spoke to you in a normal voice. I did not complain other than explain the situation and hoped for a solution. Your response and attitude was very uncalled for and unnecessary and that is what ticked me off. You may not be fired for an incident like this but I do hope your upper management addresses this with you accordingly and provide you with fair disciplinary action. If you cannot be sympathetic of your customers, listen to their needs, address the situation and find a solution, then retail is not for you... I asked for her name and informed her I would be filing a formal complaint against her because I did not appreciate her poor customer service. She raised her voice and her response to me was "GO AHEAD AND FILE A COMPLAINT" she hung up right after that without a care. So guess what I'm doing? Filling a formal complaint. Not for the incorrect order, but definitely for the terrible experience she provided me with. read more

Earlier today (11am ish) I visited Tommy's. Ordered my food and drink. So I know covid-19 is very important. That being said. When I asked for a refill on my drink. The staff member did not even take the time to look up at me or even explain that due to covid-19 they can not refill my drink (note: In N Out refills drinks). He just rudely said NO! Terrible customer service. read more

Very disappointed not the Tommy's that i used to go to. Their burgers and chili cheese fries dont taste the same. It's a shame cause we visited family and this one of the things i was looking forward to since Im from LA and used to go a lot to the one on rampark read more

Their ice cream cone was not only the wrong consistency but tasted like gasoline. Something must've gone wrong with their ice cream maker. The manager gave us a refund. But check your kids' ice cream just in case they don't realize something's wrong. read more

Just left Tommy's very upset. We waited in the drive through for about 15 minutes with 1 car infront of us. We get to the window and they tell us that their system just broke, and we would need to go to an ATM to get cash. Are you kidding me. Total was $23 something. My hubby had a $20 and I had about $2 in change and they wouldn't accept that. The lady manager was very unreasonable with us, she said she would have to cancel a drink. We come to this Tommy's often and I felt very unappreciated as a customer. It honestly made me really sad. This happened today 5/25 at about 8pm. I know unforeseen things tend to happen, but really for a few cents you couldn't please your loyal customers, when it wasn't even our fault that your system went down? read more

What a terrible experience all around. My family and I used to love this restaurant. Unfortunately, both the quality of food and the service have plummeted horribly. Of the three burgers my family and I ordered only one of them was made correctly. The other three were nothing close to what we ordered. The chili was cold and all of the burgers looked like they had been stepped on before they were served to us. To top it all off there was only 1 care ahead of us in the drive through and we still sat there for 17 min. I tried to call the restaurant multiple times after leaving to speak to the manager regarding these unacceptable issues and was ignored. There are so many other options to eat a meal in the immediate area. Save your time and money and get your family a meal they will actually enjoy literally anywhere but here. I am so disappointed with the Original Tommy's Burger. read more

This location has messed up my order for the last time. 3x in the last 4 visits. Fries instead for chill ch fries, forgetting peppers on burger, drive-thru and walk up. I have had Tommmies for over 40 years with no issues except for this location. Their chili is not as good as other locations. read more

I waited almost an hour at the drive thru and it wasn't even that crowded. This location is an absolute joke.

Horrible service. Couldn't get the price of the order right. Finally just drove off after waiting quiet a while in the drive through. This isn't the first time I have had this problem there ! I highly do not recommend this business.... read more

Overall, this Tommy's is always a hit or miss. Sometimes it's really good other times it's pretty bad. This time around I waited 10+ minutes in line for a somewhat warm hotdog and chili cheese fries. The guy on drive speaker just said Welcome to Tommy's. Not the best experience this time around. read more

I mean, it's Tommy's. Very basic. Drive by. Quick. Satisfying. Nothing to really write home about. I remember in high school everyone would brag they got the breakfast burrito on late days. And yeah, it's good. But again, not amaaaaaazzzing. read more

I work as a food delivery driver and come to this location often for pickups. They are usually pretty slow and seem bored to work here but this time I encountered the rudest workers, and just had to say something. The girl at the register takes forever to even acknowledge someone is there, and the kitchen people peek out to make rude comments to people in the restaurant. When I mentioned that the wait time is excessive, even though the place was almost empty, one guy yelled that they are busy and everybody is waiting. Mind you, there was no one waiting. The manager here needs to train their workers to be more efficient and kind to others. read more

ive had Tommy's bookmarked on yelp for a while now, every time I've visited los Angeles i wanted to try it but the nearest location would be too far from my hotel room... not this time. me my wife, our kids, my brother in law, his wife and kids all came here super hungry after spending all day at Six Flags seriously we were hungry! Im not lying when I tell you as we were in line it was a guy eating his meal at his table and the chilli must of been sooooo good he was literally sucking & licking his fingers! and he didn't stop there lol after licking his fingers he started licking the box that the chilli cheese fries come in! he licked the inside of the box, the outside of the box he didn't leave one drop of chilli nowhere on his tray or hands! we was laughing so hard in line but excited too bcuz one would think Jesus Christ himself made this chilli lol man we ordered about 50 dollars or more worth of food between us! Im sorry we all were disappointed not saying it was bad per say just saying after watching a man lick his entire tray (parts that other people hands touched) we expected better I really believe thats what messed it up for us would I eat here again yes but after watching that man lick & suck his fingers like that I expected to be wowed my family did too we weren't read more

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You would never want to order a bowl of Tommy's chili because of its pasty texture and the fact that it looks like dog food. But when you pour it on some french fries or on one of Tommy's famous hamburgers...now you're talking. Chili is included on every Tommy burger, and it's actually the most important ingredient because it acts as a glue (both literally and figuratively) that holds the burger together. We decided to hold the chili because it was going to be too messy. Instead, we ordered some chili fries so we could customize the amount of chili on the burger if we wanted. Holding the chili exposes the Tommy burger for what it is...average. After the first bite, I found myself spreading chili on the bun just to make the burger more interesting. My wife, who had never been to Tommy's before, was not impressed. In the L.A. fast-food burger triumvirate, Tommy's is a distant third to both In-N-Out and Fatburger (I prefer Fatburger, wife prefers In-N-Out). Overall, I like Tommy's, probably because of some food memories from when I was younger, but I don't feel inclined to ever go back there again. read more

Tommy's was just ok. Nothing to write home about. Was basically an in n out burger with chili on it. Oh be sure to let them know if you want chili or not. The default is chili on everything. We ordered cheese burgers, when we got them they were smothered in chili. Even though the picture showed a regular cheeseburger. Then we had to wait for them to make new ones without chili...I swear 5 people got their stuff before we had to go up and ask what was going on. I guess they make burgers faster when it has chili on it. Smh. The burger was decent, had minced onions, tomato, lettuce. Would I come back, probably not...and to think there was a fatburger a block away. read more

The greasiest, most unhealthy, gross but delicious chili burger ever. My buddy and I loved the chili cheese burger with the chili cheese fries. We both agreed our wives wouldn't touch this stuff but my buddy and I love this chili. We love fat covered fat dishes and this fit that bill nicely. The chili is so full of grease that I dabbed off the excess on my chili fries with a napkin and I won't gross you out with how much I removed. Still I can't wait to come back as this was a very tasty chili burger. Even the bun was perfect as it was yellow from the egg yolks they use to make it hold up to the chili and vegetables in the burger. read more

I weep and gnash my teeth in shame at the overpowering deliciousness of their meat paste chili. North Korea wishes they had a cholesterol bomb like this. Hell, one burger would feed a North Korean family for a week! When I was 10 my Mom told me to look in our TV guide for an advertisement of "Tommy's". We'd never heard of it before, but my folks had apparently met a seriously shit-faced Tommy Koulax the night before. I'd be a lush too if I'd unleashed Pandora's Burger upon the world. Oh the humanity. Everything except the beverages comes smothered in chili, pickles, tomatoes, and chopped onions. The burgers, the hot dogs, the tamales, the baby greens salad (ha.) I personally recommend you skip the cheese on whatever you get - it dampens the flavors. And if you're over 30 consult your cardiologist and make sure your affairs are in order. $3-$8 per person. Terminally good. 5 stars. read more

I just went through the Tommy's drive-through and I can't believe the service that I encountered. I told the young man, who took my order, for two of their chili cheese fries and a small cherry Coke. I got to the window, paid for my food and realized that he did not give me my soda. I asked one of the servers if she could give me my small cherry Coke that I paid for since the guy who originally gave me my food was nowhere in sight. Another young man, a Hispanic guy with a mustache, came to the window and gave me my small Coke. As I attempted to leave the drive-through, he said I had to pay for my soda. I told him that I already paid for it and he gave me attitude saying that the original guy had not rung it up to begin with (even though he repeated my order to me in the drive-through). I told him that the guy charged me for it and this guy gave me nothing, but attitude the entire time. I then re-paid for my drink. I then asked him a question about my credit card since it requires a pin, and this time it didn't, he said, "No," and shut the window in my face and continued doing whatever he was doing. He did not wish me a "good night," or at least say, "Sorry for the inconvenience, ma'am," or "Hope to see you again soon." Nothing. He made absolutely no eye contact with me whatsoever. He also did not give me a straw. I worked in the food industry for 6 years and I never treated a customer that rudely over a two dollar soda. read more

I am primed to love this place. We came here often as a kid, my dad's from Long Beach and any trip to visit his parents included a stop at Tommy's. So I came here on my recent trip to the greater LA area, this time bringing my own daughter. I ordered chili cheese fries, and a chili dog. They really dont scrimp on the chili, It is chili with only meat. All over everything. I should have gone just chili dog with regular fries. I over did it. The dog is salty and I love all the toppings they put on the dog. My 8 month old daughter liked the chili for about 5 bites. I left feeling like a grease bomb was going off in my gut. I left over 1/2 the chili on my fries and it was still too much. Not the right spot for me. I am way more an In'n'Out girl. But it was good to try it, though I don't ever plan on going back. read more

Chilli!!!!! The classic! So good. So need. So much of a great thing. California classic chili burger combos and chilli fries that will make you begging for more. They also now have breakfast burritos that will satiate your morning stomach grumbles with chili you crave. Great for early morning commutes and road trips. Yum!! read more

I still haven't found a place with better chilli cheese fries than Tommy's. I've been told Tam's in LA is better, but haven't tried it yet. I love ordering the Chilli Cheeseburger combo with Chilli Cheese Fries & a lemonade... So good!!! Make sure to ask for peppers & ketchup to put on the fries too. read more

I went there for lunch today. I got an order of chili cheese fries with extra chili. Added a medium size drink. Food was delicious. Plenty of chili. On top of that, the chili cheese fries were on special. I got a soft serve cone for dessert. Everyone who works there are great. Very polite. read more

Tommy's has some ridiculous price increases no. As of March 2016, their 32 ounce chili to go is now $14.75! In January of 2014, it was $8.50 and in 2013 it was $6.50. Ridiculous! read more

Went to the drive thru 3-4-21 about 9 am. No response at the order speaker. Waited 10 mins. Drove up to the window. Also no response 5 mins. Could see workers inside waved my hands went ignored. I figured maybe they were getting held up but they were laughing thought it was a joke. Amazing service and very talented loser work force worthy of "hazard pay" read more

I thank the food gods for this location. It's right on my way home from visiting the family in Ventura County. I always stop and get two orders of chili cheese fries. For me the chili burger is okay/good, but I love the taste of the fries and the cheese topped by a lot of chili, so I rather not fill up on the burger and get my chili cheese fry feed bag on. I just reviewed the Tommy's website and learned that you can order the chili frozen and they will ship it overnight to you. Wow, I gotta check that out and find out how much for that. Hella cool, so out of town fans take note. Has anyone tried ordering the chili by mail??? Hey Tommy - we need a Tommy's in the Bay Area!! I mean, like yesterday! read more

Very satisfying burger from this place. All the condiments requested were there as expected and very generous portion of chili making the meal quite delicious. Do recommend stopping in at this place for a bite to eat, and seeing the friendly smiles while receiving great customer service. read more

I love Tommy's, it the service here at BAD!! No sense or urgency. It was empty and I waited 25 min for chili cheese fries. I also orders a double cheese burger and hardly and chili on it. I remember when I would go to the one on Rampart and Beverly they would overflow the burgers with their famous chili, but not here. They must be afraid to do it. Horrible customer service! What a shame. read more

If you're not a fan of heartburn... don't go here...but then you will be missing out on one of So Cals favorite places to nosh!! read more

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First review I've ever done. I'm not a Yelper, I don't take the time to review because I usually don't care enough. However I've got a few minutes to kill so why not? First off, I'm not a fast food eater, but we're on our way to Disneyland with the family and we stopped for a quick bite at the location near Magic Mountain. Let me say that the most flavorful part of the meal was the bag of Doritos that my son got. I didn't know that every burger came with chili, and that's not really appealing to me so I went with their Classic Burger. It was quite possibly the most bland burger I've ever tasted. The thousand island was tasteless, the tomato was more pale pink than red and again had no flavor. The patties were paper thin and blah, good thing I got the double! One person in our group got chili cheese fries, and they tasted as horrible as they looked. The consensus was that they tasted like dirty dish water. Not sure how this chain has stayed in business for 60+ years, but maybe I've just lost my taste for processed, fast food crap? Either way, won't be going to Tommy's ever again. read more

Love this place, great service and food. The double chili cheeseburger and chili cheese fries are the way to go at Tommy's.

Best late night burger you can get in Valencia for the dollar. Best place for a morning burger you can get in Valencia for the dollar. Best lunch you can get in Valencia for the dollar. I LOVE THIS PLACE!!! Never get the fries since they originally never sold them at Beverly and Rampart so make up for it with extra chili. What I've discovered is if you really want extra chili, go inside and tell them your order is for here. Not only to you get extra in the burger but a big scoop of it on top (since they are not fully wrapping it up) creating one of the greatest pleasures known to man. And don't forget your spoons!! read more

First time writing a review for a fast food place. I've been a fan of Tommy's for ages it seems. Great food. Good Prices. The reason I'm writing a review today is strictly because of the OUTSTANDING service I just received. I stopped by at 1:20am for a late night snack. They close at 2:00am and most employees are probably pretty tired and have only going home in mind. I was surprised to hear a very upbeat cheerful voice on the drive thru speaker even though I was the only car there at the time. At the window I was greeted very politely by KEVIN (read his name tag). He was extremely nice and professional and the cooking staff seemed just as personable. They didn't mind a last minute change at the window to make the burger well done. Excellent service overall. Best experiene I've had at a drive thru in a while. They have a great crew there working the night shift. Congrats to the owners!! read more

I gave this location one star because of the food tasting decent. The lack of other stars is because of how disgusting the restaurant was! Every trash was full, there was no napkins in any bins, the countertops for the soda machine and at the order counter was sticky and had old food stuck on them. When I was in the restroom, it was horrible! There was a period stain on the floor and toilet! There was no toilet paper or paper towels! It was bad. And then while we attempted to eat, employees were just sitting around talking to their friends and other coworkers. And in the display case for the bottled drinks there was empty starbucks cups and Ben and jerry's with nasty spoons in the display case. It was disgusting. I would rather drive to the San Fernando valley and have a tommy burger there then to ever eat at this disgusting restaurant again. read more

Original Tommy's - Burgers Near Me - Valencia, California

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We were passing through this weekend and decided to give Tommy's a try for something different. The chili cheeseburger was delicious, but oh-so-messy (let's just say my car still smells like chili). I really do not recommend eating their burgers in your car. The fries on the other hand were just so-so. They probably would have been better with chili and cheese, but we had to draw the line somewhere. A little more salt would have been nice. read more

I've been here a couple of times. Once I got fast service indoors; the other time I got slow drive-thru service. Both times the people working there were friendly. The food was Tommy's food, so you get exactly what you expect. read more

Original Tommy's - Drive through - Burgers Near Me - Valencia, California

This is the last chance to get your Tommy's fix en route to Norcal. I love Tommy's, but definitely eat at your own risk. Also, never get in line behind cops who are putting in an order for their entire station. My order came out after people who ordered after I did, low marks for that service. I ordered chili cheese fries, was that more complicated than two #1s behind me? read more

First time visit and I'll definitely be back! Karina was so friendly and went above and beyond. I thought the burgers were great and satisfying. We were seated with our orders right away. The cheese fries are delicious and the chili is a bit spicy which was nice, thanks for the recommendation Karina! read more

Wow, Tommy's is a California classic that just does not disappoint, you really cant go wrong with their original Chili Burger, this particular location has one of the best burgers I have ever tasted, Rob helped me out at the register and he was pretty funny. Great work to the whole crew! Everything was delicious and my wife really loved her chili fries! read more

Tommy's is a regional, west coast burger joint. It has a cult following, much like White Castle on the other side of this great land of ours. If you're coming here for healthy food . . . forget it! That being said, it is definitely worth trying, and you will either love it or hate it. The burgers, dogs, fries, burritos and tamales are a cut above average, and the mounds of chili they glop on everything is a heavy, greasy, ugly mess . . . but it works! Somehow, the interaction between the chili and just about anything you put it on makes your taste buds dance. Which direction they will dance is the question. I like this particular location because the service is quick and friendly, and they always get the orders right. The employees actually seem like they enjoy their jobs. Imagine that! Give it a try . . . It's four stars in my book! read more