I had a rodent issue on one of my properties and started service with ecosafe. I asked one of the…read moremanager to check my home and he convinced me that I had issues there too although I hadn't seen anything. needless to say, thousands of dollars later it was clear that this was not true. despite canceling my service with them they continued to charge me and we very aggressive in stating they wouldnot cancel unless I talked to them at length and provided them an explanation on why I wanted to cancel. I already had with the owner and 2 managers but they were not satisfied and kept arguing. I'll look somewhere else

Great service! Best of all their pest control is all natural. I don't have enough good things to…read moresay about this company. These folks have been my exterminator for 6 years. They're knowledgeable, they're professional and happy to listen to anything you may be concerned with. I had two wasps nests that they removed with no issues and no harm to them or the wasps. They are kind and respectful to nature and the environment. They use all natural bug deterrents, safe around children, reptiles dogs and cats. There sprays work extremely well I don't have ever have pest issues and if I do it's rectified immediately with this company. I'm grateful for their service to pest control.

Abysmal customer service compounded with bait and switch pricing services. Cancelled service when…read moremoving and they created fictitious charges after confirming my account was paid in full and closed out. Customer service confirmed closure of account and then attempted to come back to charge for services allegedly performed 4-5 months earlier. Did not respond to requests for information or clarity as promised and could not even confirm my services had been cancelled. Avoid utilizing this company at all costs due to poor service and deceptive pricing.

Extremely Disappointed After 8 Years of Loyalty - Avoid This Company!…read more I've been a loyal customer of Home Team Pest Defense for over 8 years, but the service I've received over the past year has been nothing short of unacceptable. Despite multiple calls for help with an ant infestation in my home--three separate visits--I still have a serious ant problem. Out of frustration, I hired a different pest control company who immediately identified the issue: my property has tons of ants outside, and it's clear it hasn't been treated properly--if at all. What's worse? I called Home Team to give them a chance to make things right. I was told a manager would call me back. It's now been three days, and I've heard nothing. When I called again to cancel my service and request a refund, I was told they don't offer refunds--even after their repeated failures to resolve the issue. It's clear that Home Team Pest Defense doesn't care about their loyal customers or providing effective pest control. They don't return calls, don't resolve problems, and certainly don't take accountability for their poor service. If you're considering using this company, do yourself a favor and look elsewhere. You deserve a pest control service that actually delivers results and respects your time and money.

I am filing this complaint to warn other consumers about my experience with Barefoot Mosquito &…read morePest Control. I have used Barefoot for annual termite inspections without issue. During one visit, mosquito control was offered, and a separate appointment was scheduled. The technician completed the treatment and then handed me a small iPad to acknowledge the service had been performed. At no time did he explain that I was entering into a 12-month contract, agreeing to recurring monthly charges, or accepting an 80% early termination fee. I believed I was simply acknowledging receipt of the service. Before the treatment, I explained that my property is surrounded by mature trees and dense landscaping. The technician assured me, "If any mosquito enters your yard, it will die." Unfortunately, there has been no noticeable reduction in mosquitoes. We still have to burn mosquito coils just to enjoy our backyard. When I called to cancel after the first treatment because it did not work as promised, I was told my account would be placed "on hold," but I would still be required to pay $107.17 per month for the remainder of the agreement or pay an early termination fee equal to 80% of the remaining balance. This was the first time I learned I had supposedly agreed to a one-year contract. Only then was the agreement emailed to me. I gave Barefoot the opportunity to resolve this fairly before filing this complaint. Instead, they chose to enforce a contract that was never verbally disclosed. I am requesting that Barefoot cancel this agreement without penalty and stop all future charges. My goal is to encourage other consumers to ask questions before signing or initialing anything on an electronic device.

Avoid Barefoot Mosquito unless you don't mind money coming out of your pocket every month after…read moreyou've canceled service. My last service date was 10/25/25, but Barefoot Mosquito has continued to charge me monthly. I reached out in May and received confirmation from them that they received my communication, but I never heard back from them. I don't know what's going on with their billing system, but it's messed up as is their customer service (or lack thereof). Terrible.

I recently moved into my home and decided to get pest control service started. From the beginning,…read moreXpert has been great. Iris has provided outstanding customer service with a remarkable response time. Very impressive she is! Today, Eber came out to complete the service ( extremely punctual - I have to say! ) and what stood out to me right away was that he wore booties before coming into the house. That small detail said a lot about the level of respect and professionalism they bring. He was kind, professional, and took great care of everything. He assured me the products they use are organic ( hence pet friendly) Again, I was left beyond impressed by Eber's demeanor and professionalism. I'm convinced Xpert is the are the reason I rarely see bugs/insects in my house. There are a lot of pest control options out there, but Xpert is definitely worth checking out. Highly recommend. I'm definitely looking forward to continuing service with them.

If you are ever in need of vermin control, I highly recommend XPert Pest Solutions. It's a small,…read moreowner operated company who truly cares about their clients. Eber, the owner has been personally handling my situations over the years. He's fair, honest and won't try an upsell treatments that don't work and will follow up to make sure things are taken care of to my satisfaction.

Tira is amazing. I appreciate his willingness to explain some of the ins and outs of different…read moretreatments and how safe they are for my pets. The extra time was greatly appreciated.

we have had rats... WOW... when Eugene Phillips came out we learned so very much as he possesses…read moreintegrity and good knowledge base of these nast rodents... we are saving now to use you all ASAP... This inspector is a cut above the rest and raises the bar of servicing bugs, rodents, termites, so forth. See you soon ALL BECAUSE OF EUGENE!! Kept his card to give to friends and neighbors...thank you and Bless you for this quote and inspection of our home

I apreciate every time they come and it always helps me to not only know what's happening, but to…read moreknow what I need to pay attention to. You can't find a more thorough and caring company. I say for confidence give them a call and they take great care of your home! Thank You Bug Head Pest control.

We have been using Bug-Head for Years. They are simply the best in Texas. They are top notch & take…read morecare of their customers. Highly recommend Bug Head for anything to do with pest control. It's best to use the them year round on a regular basis for best results. Locally owned & they get results. Nick

I'm not very familiar with how pest control normally works, but I wasn't particularly impressed…read morewith our service (please enlighten me if what we saw was the norm). We'd been having a problem with mud daubers coming into our house, so I requested them come and see if they can find where they're potentially coming from. Our technician (I think his name was Trey, I'm horrible with names) came in, sprayed the basewall of the house, and didn't really say much about the issue. Afterwards he worked on the outside of the house, but I can at the very least tell that he missed a nest that I specifically told him about, and left without saying a word. (again, was expecting him to come in and give the run down of what he did / found, contacted cs and they left a note for the next technician to do this before leaving) We'll see if the issue still persists and probably call for a follow up if it does. At the very least customer service is quick and helpful with their response, and I'll update this review if the problem does not persist *update: They responded to our review with a follow up regarding the services provided. I received a call from Mike explaining what happened, and got a lesson in pests which was nice because googling was not as helpful as it could be. Trey came back and this time was more thorough with explaining to us what was going on, so pretty much my complaints were addressed.

Very responsive to questions and on time for every appointment. If need a retreat they are quick to…read moreconfirm and their customer portal is easy to use.

Professional, friendly and thorough. They have a knowledgeable person answering the phone instead…read moreof some 16 year old that doesn't know anything. Josh was friendly, answered all my questions, not pushy and scheduled me as quickly as possible. The technician, Gabe, was on time, courteous and knowledgeable. Took his time and did a thorough job. I am so happy with the service and will continue to use this company for sure. Highly recommend

We signed a contract with Berrett to do our pest control at our business. Knowing full well we have…read moreto have service every month per city health inspectors as I stated to them at the time of setting up service, they agreed & supposedly set me up for every month service. Jan 2025 they showed up & did their job. I was billed towards the end of Jan for the following month (Feb). The next time they showed up was March only after I called & complained that it has now been 2 months since the last service, yet they billed me. Fast forward 2 more months with regular service, & here we are with the same issue again. Billing me & not showing up. They serviced May 7, billed me on May 28 & still to this day have yet to show up. After I called them a second time regarding their breach of contract, I decided to cancel do to their failure to hold up to their end of the agreement. Now they are billing me for the remainder of the contract for which they initially broke. I do not recommend this company at all & suggest you consider another company to do the job right & consistently