Service was easy to schedule and communication was clear and timely! Ali was prompt and was able to quickly clean out our dryer vent. Appreciate the good service! read more

OTTER HVAC - Dryer machine - Heating & Air Conditioning/HVAC Near Me - Walnut Creek, California

Ali replaced our 26 year old furnace with a new 2-stage Bryant. He was very responsive and took the time to answer all of our questions. The price was reasonable and he identified and resolved a few issues with our setup (electrical connection and flow restriction). The work was quality, we would strongly recommend Otter if you need a furnace replacement or electrical work. read more

OTTER HVAC - Ali and partner with new furnace - Heating & Air Conditioning/HVAC Near Me - Walnut Creek, California

Great price and came on Christmas without any extra cost for it being Christmas. Nobody else cared that we were out of heat on Christmas. read more

OTTER HVAC - HVAC technician - Heating & Air Conditioning/HVAC Near Me - Walnut Creek, California

Alibi came over to take a look at my HVAC system 30 minutes after I asked for help. He was very helpful and recommended I work with a plumber, because the the issue was with the water feed from the boiler. read more

OTTER HVAC - Alibi - Heating & Air Conditioning/HVAC Near Me - Walnut Creek, California

I had PG&E come out 2 weeks ago because my gas heater (in the basement) wasn't producing heat into any of the rooms. PG&E shut down the furnace. Ali from Otter HVAC came out yesterday, took a look and noticed the switch was on off. He turned the switch on and magically the furnace worked & the heat flowed throughout the house. Ali did not charge me for the visit. I would call him if I should run into any problems with my 30 year furnace. What a nice person he is!!! read more

The service was excellent in most ways -- prompt, professional, and knowledgeable. Ali and his team were very welcoming, friendly and approachable. Regular follow-ups by text and phone on status, making sure everything went smoothly. read more

Absolutely wonderful service, Honest and timely. Alibi came to my home and was able to diagnose the problem within 3 minutes, cleaned the whole system and put back a piece that had broken off. From the visit I got a very reasonable quote for replacement when needed. I will definitely call Otter HVAC when we need to replace our very old furnace. I will also probably call them for my electricity and plumbing in the future! Superb service! read more

Ali was the best in helping us sort out the electrical issue we've been having. He walked us through the issue and had the problem fixed right away. This business honest, reliable, thorough, fair in pricing, and overall experts. We'll definitely be reaching out again for future projects or repairs. Thanks again, Ali! read more

OTTER HVAC - Problem solved! - Heating & Air Conditioning/HVAC Near Me - Walnut Creek, California

Otter was able to respond to my request for service on my furnace promptly and arrived on time. They quickly diagnosed the problem and even were able to fix it without having to replace any parts! They also adjusted the gas flow setting to better match my duct sizing. The furnace used to always short cycle (turning off and on for 5-8 minute intervals, over and over). Now it stays on until the proper temperature is reached. I will be sure to contact Otter first the next time I experience issues with my system or want to upgrade/replace! read more

I had Ali out to diagnose and repair what turned out to be a faulty gas valve in my furnace. Everything went smoothly from start to finish with excellent communication along the way. He is very knowledgable, patient and honest. He explained that the part may still be under warranty and provided pricing for labor only in case it was. I will definitely call Otter HVAC next time my system requires service. read more

Otter got back to me quickly on Saturday night and came out on a Sunday morning! Very quick and easy, no upsells or anything questionable. I would highly rec read more

OTTER HVAC - Heating & Air Conditioning/HVAC Near Me - Walnut Creek, California

Incredibly nice and helpful ! They came to my house and diagnosed an issue with my dryer vent that others missed. Even though they don't necessarily work on dryer vents they took the time to help figure out the issue and describe how to solve it. They are super friendly and helpful. Also, communication is excellent and they came on time. Thanks for the help! read more

Dust! It was dust! Tony explained the issue, that no repair was necessary, and all the issues I might face and repair/replace in 4-5 years. They provided great customer service, not gouging people . It's nice to see that we can count on them. I can only recommend them. They are plumbers too! read more

Otter was recommended by a neighbor, and I'm very glad I called them. I had a gas leak coming from the furnace, and they responded promptly. It took a couple of visits to fully diagnose the issue, but throughout the process, they were thorough and communicative--sharing their thought process, possible root causes, and eventually providing options with clear, rough estimates. They were transparent, honest, and practical in recommending the fix. Once the issue was identified, it was resolved properly, and the gas leak is no longer a concern. The customer service was exceptional--Ali and his team were professional and a pleasure to work with. Highly recommend! read more

Fantastic service! Prompt, able to diagnose issue quickly. Complex issues including broken damper and wires that were chewed through. Work was done thoroughly. Very knowledgeable. Would call them back! read more

OTTER HVAC - Equipment - Heating & Air Conditioning/HVAC Near Me - Walnut Creek, California

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Otter hvac set me up with an appt in under 12 hours . The technician was professional and on time . We diagnosed the problem in under 30 minutes ! Excellent service from Ali T. This is my go to for electrical , plumbing or hvac from now on ! Thanks Otter for amazing and fast service ! They are estimated to fix my AC, will update after service read more

OTTER HVAC - Excellent service from Otter HVAC ! - Heating & Air Conditioning/HVAC Near Me - Walnut Creek, California

Very professional and speedy service. We scheduled Otter to come look at our furnace after it broke. We had a 50 year old furnace that had a faulty gas valve. Otter recommended a replacement after looking for the broken part (which doesn't exist since the furnace was too old). The quote was very reasonably priced. They arrived on time and were done in just a few hours. Very respectful and knowledgeable. He even took the time to check for carbon monoxide throughout the house and made sure our own alarms are working. The furnace is working great, just as well as our last one! read more

Very helpful, knowledgeable and professional service. They are a pleasure to work with! I would hire them again if the need arises.

Ali was great! Very responsive (and with a personal message, not automated), reviewed pictures I sent him and answered all my questions quickly. Scheduled an appointment on short notice, was very professional (even gave my dog a treat!) and did great work. AC unit was about to be overrun by plants, he trimmed and cleaned it perfectly! Thank you! read more

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Ali was great! Super informative and helped fixed my heat pump in two days. I have zero complaints and will always use Otter for any HVAC issues. read more

OTTER HVAC - Heating & Air Conditioning/HVAC Near Me - Walnut Creek, California

I have used these guys twice and I truly recommend them. Both the price and work work better than I experienced with one of the larger companies that shall remain unnamed. read more

I cannot recommend Otter HVAC enough. Ali is professional and kind. They were on time, reliable and got the work done quickly and efficiently. Overall great. read more

Ali and his team at Otter HVAC were able to diagnose our HVAC system issue and then promptly fix it. They were very professional and excellent at communicating. read more

I am extremely satisfied with the service I received from Otter Service HVAC. They were professional, honest, and prompt, and I highly recommend them to anyone in need of HVAC repairs. Recently, I had an issue with my AC not working properly and called them for help. Ali quickly arrived and diagnosed the issue, identifying a significant leak in one of the valves with a nitrogen leak test. He took the time to explain the problem to me in a way that was easy to understand. Ali provided both repair and replacement options without any sales tactics, offering honest and straightforward descriptions with reasonable pricing. I decided to replace my 24-year-old AC unit. A couple of days later, Ali and his colleague replaced the faulty AC unit. Overall, their exceptional service and expertise made the entire process smooth and stress-free. read more

OTTER HVAC - New AC Unit - Heating & Air Conditioning/HVAC Near Me - Walnut Creek, California

Amazing company! Very professional. My AC went out on a Saturday. They came out same day, examined it, diagnosed the problem. It needed a part for an old AC, and they told me they couldn't get it until Monday. Once Monday arrived, they informed me that they got the part, came out the very next day and repaired it without any delays. Roman was great, knowledgeable, and very professional. read more

I can't say enough good things about Otter HVAC and specifically about Ali! Ali is everything you could hope for: great skills and highly ethical. He went above and beyond, addressing the issue, walking us through options, and communicating everything as he went. No need to spend time considering others, just go with Otter. Highly, highly recommend! read more

One of the welcomed and exceptional cases where you find a service provider who goes out of their way to provide great value. True to the reviews that I read in my research, exceptionally professional. They were friendly out of the blocks and worked to get someone out very quickly for an estimate. Very knowledgeable in assessing my situation and providing a range of options in order to proceed. Integrity, take pride in their business and reputation. I would highly recommend using them. read more

Ali was amazing to work with. The bottom level of our two story home was consistently peaking at only 64-65 degrees during winter and was becoming unbearable. Ali came the next day, and not only diagnosed and fixed the problem, he didn't charge us at all. Instead, he recommended some more permanent upgrades to improve system performance and said he could come back another day to do the work if we were interested but no pressure. We did elect to do the work for a very reasonable price. He was communicative, friendly, and just an overall good guy. Will definitely turn to him again for future projects! read more

OTTER HVAC - Heating & Air Conditioning/HVAC Near Me - Walnut Creek, California

My HVAC blower went out, called Otter and Ali was great throughout the process. He responded quickly to all questions. My blower was replaced and A/C recharged, pricing was great compared to other estimates. Quality service, great value, and family is happy again. Will definitely use Otter for HVAC service in the future. read more

OTTER HVAC - Ali recharging A/C - Heating & Air Conditioning/HVAC Near Me - Walnut Creek, California

Otter HVAC service was great. Ali is the best! Always letting me know every step and explaining things so I understood the entire process. Always punctual and he even sends an I'm getting close follow-up ETA. As a single mother, I felt very comfortable with both men in my house and Ali hung out with my little dog so she felt relaxed too. Honestly, I didn't even look for other quotes after I met Ali, who is very kind, because that is most important to me. My house is finally warm all over plus it will be cold when I need it to be. And they took my old wall heater away for me too. The mini-splits look very nice in the house. Thank you Alibi and Ivan! read more

OTTER HVAC - BR mini split - Heating & Air Conditioning/HVAC Near Me - Walnut Creek, California

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I really appreciate Ali and Roman's clean and detailed quality of work. They're very fair and flexible and offer alternative option rather than push for more expensive work. They also did an excellent job replacing all the old wiring and cleaning the pipes, rather than just hooking up the new unit and calling it a day. You don't feel like you're being ripped off - just solid, honest work at a fair price for a new Heat Pump unit install compare to other competitors. Highly recommend them! read more

We got 3 quotes when we decided to install AC. Ali was by far the most reliable and professional. He also provided the best value after taking the time to understand exactly what we needed. Ali was very patient as we discussed changes to our quote, and even swapped out the AC unit we priced for a nicer model when ours was out of stock at no cost to us! His team was considerate while working at our home and did an excellent job getting us setup quickly during an extra hot week. Compared to other contractors we've worked with in the past , Ali was very organized, great at communicating, and we always felt like a priority. Couldn't recommend more highly! read more

This is what makes America really great. Fast service, honest diagnosis, and appropriate parts. They could probably charge twice as much and you'd still think you got a bargain. read more

Otter Service guys were great, fast, efficient and super friendly. They found the root cause of an issue with my wall heater in 5 minutes! Got a new part ordered, delivered and fixed my heater. Highly recommend! read more

OTTER HVAC - The heater is back to operation! - Heating & Air Conditioning/HVAC Near Me - Walnut Creek, California

I called Otter HVC to service my wall heater. I am so impressed with the excellent service!!! Ali had great communication and problem solving. He is thorough, detailed and safety conscious. I am very happy and all of with a great price!! Highly recommend!! read more

OTTER HVAC - Newly serviced wall heater! - Heating & Air Conditioning/HVAC Near Me - Walnut Creek, California

I wanted a professional installation for a recessed dryer vent. Sounds easy, but it's very rare to find a company willing to take on the job, as it's not your traditional HVAC job, and the same goes towards appliance professionals who only install and repair appliances. When doing a house project, one of the last things you want is a delay, and the Otter Service team were extremely helpful and the perfect company for the job! First, they were quick to respond and were able to visit the next day. Next, their service technician, Ali, came by and assessed the project in person, provided a reasonable quote, and understood my need to get this done asap. Ali was very accommodating and added this into his busy schedule to start, and complete, the next day. Photos attached of their work. A+!! read more

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As a property manager in the East Bay, I depend on trustworthy and cost-effective vendors to address tenant requests promptly. For HVAC services, OTTER HVAC is my exclusive choice due to their rapid response, exceptional communication, and meticulous attention to detail. Alibi is a great HVAC technician They ensure my tenants feel at ease in their homes and consistently complete the job correctly. read more

Thankful to have found Ali. Based on reviews, we called Ali to help us with our air conditioner. No more troubleshooting it ourselves...it was time to call in the experts. Definitely experts and also just genuinely nice. We knew we weren't being upsold and taken advantage of. Ali and Tony knew how to solve our problem, explained it thoroughly and got our AC running smoothly just in time for the summer temps. Don't hesitate to call! read more

Of all the quotes we received, Ottee HVAC offered the best estimate we've received for a simple issue. Although our thermostat-related issue turned out to be an issue that goes outside the scope of repair, Alibi was very professional and honest about the diagnosis and did not charge us a fee. He also offered recommendations on the kind of thermostats that would work better with our furnace. Overall, I'm impressed with their very honest and professional business practice. I'd definitely contact them again for future HVAC request. read more

Ali and Bella were quick to respond to my job request with very professional communication and fair pricing. It was easy to schedule with them a convenient time to get the project done. It turned out that we needed to order a replacement part and they took care of that and got the part more quickly than originally estimated. I'd be happy to work with them again. read more

OTTER HVAC - Ali replaced the neutralizers on our water heater - Heating & Air Conditioning/HVAC Near Me - Walnut Creek, California