Save your money and sanity, and don't eat here. I sat and read reviews for both Outback and Texas Roadhouse before deciding that surely Outback couldn't be that bad. Well, I chose wrong. Short version: Worst $80 ever spent. Service was outrageously slow and significantly subpar, orders came out missing key items, my steak was rare when I ordered medium, and then our waitress avoided our table after I pointed out the issues. After flagging a manager down, we got a bit of an apology and our appetizer comped. Waited enormous amounts of time for everything and noticed other patrons trying to track down waiters after waiting too long, as well. Wouldn't even consider coming back here again. Long version: This place was pretty awful. It should have been a hint when we walked in at 8pm on a Saturday night and it wasn't packed. The hostess had zero personality and didn't greet us when we walked in (they usually open the door!). Then there was some audible huffing and puffing when we asked for a booth. We were seated in the bar area (we were fine with it, but found it weird that they didn't ask first) and our waitress was slow to arrive, but seemed very friendly. Things were looking up. Everything service related was VERY slow. It took forever to get everything. Crab cakes were good, but the coleslaw was mostly dressing. The side salads had so much dressing that neither of us could eat them and the waitress didn't even blink when she cleared away the full bowls of salad. The main course is where it gets interesting. A different waiter brought out my steak and my husband's burger. They did not ask me to cut into it before they left to make sure it was cooked to my liking. I had ordered a medium and it was clearly rare. My husband then realized that he didn't have fries with his burger (they had just delivered a plate with a burger on it). I then also noticed that my steak didn't have the garlic butter top that I had requested and my baked potato was loaded when I had asked for plain. I had also asked for the wine pairing and that was nowhere to be found. Luckily, we are not picky people and we ate our food and waited for the waitress to come check on us. About 10 minutes passed and our waitress had not come by to ask how the food was. I saw her in the bar chatting with another waitress, so I went and asked her for fries and wine, and also let her know that, while I would eat it, my steak was rare instead of medium. She said "okay". She proceeded to avoid us for the rest of the time we were there. Someone brought my husband fries and my wine after about 15 minutes - we were done eating by that point. Also, in my experience, steak restaurants will apologize profusely and send a manager over when a steak is not done right. This didn't happen. A manager eventually walked by and I flagged him down. I showed him my steak and explained that we'd had a bit of a rough time with everything that night. He apologized and seemed pretty shocked by how rare my steak was. He did comp our appetizer. He seemed very uncomfortable (as our waitress had) about the whole interaction. We waited for about 20 minutes for our check and our waitress was nowhere to be found. I finally asked a different server for our check. I overheard 2 other annoyed patrons trying to get their checks as well. I'm really not sure how this place is such a wreck when it is part of such a well-known chain. It really wouldn't take much to turn it around. Some sort of basic customer service training is desperately needed! Until then, save your money and don't eat here. read more

First, let me start off by saying how awesome the Managing Partner Aaron Nilson was to us. My family of 12 and I were celebrating my son's 11th birthday. We original planned on going to Texas Roadhouse down the street from Outback. That was our first mistake. They wouldn't seat us together and the whole point was to celebrate AS a family. My sister called Outback Steakhouse. She asked them if they could seat 12 together. They said, yes we can. We get there and the hospitality was incredible. Aaron the Managing Partner came over and greeted us. We thank him for seating us together. My dad went on to explain how the other restaurant wouldn't help us. Aaron and his staff were more than willing. I know it's tough on a Friday night with a party of 12. I really appreciate all he did. They went the extra mile. A sweet server comes out and serves us mini appetizers right there in the waiting area. It was awesome since we had 6 kids with us. Then Aaron came over and told us to pick 2 appetizers on the house for when we get to our table. We were floored by the customer service and professionalism. Our servers name was Lyric. She did an incredible job! We didn't' have to ask for anything. The food was wonderful!!! . If you have had a bad experience in the past. From what I understand they are under new management. I would definitely given them another chance. Only thing I regret is leaving my receipt on the table. So I could have taken the survey to give Lyric all 5 stars. I would give Outback Steakhouse food, Aaron Nilson, and the staff a 5 plus Stars. Thank you Aaron for saving my son's 11th Birthday! Very Clean Friendly Staff Great Food read more

Been going to Outback in Baytown for years. Recently, ownership changed hands, our favorite waiter fired and the restaurant is going downhill FAST. Our last meal on 12/5/14 took 1 3/4 hrs from sit down to check. Ridiculous. Food was good but sides were cold. Kitchen was to blame. Waitstaff was good as always. I hope they resolve the issue. read more

The food was amazing and perfectly cooked. The staff was the friendliest we have experienced in a long time, and the manager even went the extra mile for our 9 month old. If you're in the area, stop in! read more

We love coming here! The food is ALWAYS fresh and tastes delicious. They have a friendly staff, ESPECIALLY Robin!!! The drinks are great too. Never had a bad experience here in all the years it's been open. Nice laid back atmosphere to hang out in the bar/lounge area. read more

Had a great experience here tonight. Managers, hostess and waitstaff were very friendly and accommodating. We had an issue with something we ordered but they were quick to resolve it and more than made up for it. Will be back soon! read more

Jaylene was our server and she was super attentive and made sure our drinks were always filled and our food was cooked to perfection. The meal was amazing! Drinks were good! I would request her again next time! read more

Impressed. This place has been here forever and we all know that outback has lost its appeal due to being an old chain. I WAS wrong. Here on business and ate at Saltgrass last night and enjoyed here tonight more. The steak was great what else can I say. I really was surprised but would recommend. I only came due to Everything else was packed. Glad they were. Food was quick, service on checkout was a little slow but ok read more

August 3, 2014 Went for lunch after Sunday church around 1:15pm. 3 adults and 1 child. Not too busy so we stated the 10-15 minute wait was okay. There were numerous tables and booths open. Ten minutes into our wait, relatives and friends came in ( 2 groupd of 4) and a waitress immediately told the hostess they want to sit in my section. We are now 25 minutes into our 10-15 minute wait and the relatives and friends of the waitress are seated in her section and we are still waiting. I made a comment to the hostess and she said oh please please stay, I'll get you something just give me a few minutes. Umm you just gave 2 tables away! don't tell me to keep waiting. We left and went elsewhere. Called the manager and complained. Never again. Not impressed. read more

Disappointed when we went sunday to celebrate fathers day. We sat on a wet table and chair that has a lot of crumbs. I have to use the black cloth napkins that were given to us by our waitress to clean the table and the seat. I couldnt wait for them to clean it cuz my husband gets tired easily cuz of his recent heart and foot surgery and he wants to sit down already. Food didnt disappoint. That was my 3 star is for. Manager is nice. read more

Ordered with the drive up service over the phone. It was ready when I got there and had no problems. When I got home I found out my wife's burger had nothing on it (she wanted cheese, tomato, mustard and mayo with the garlic aioli on the side). I then left the house to bring it back and called ahead letting them know what I was doing. The cashier in the back got a little defensive (not rude) even though I told her there was nothing on it and informed her politely that I was still bringing it back. When I returned home with her burger everything else was cold so I heated it up. My wife's burger was waaaaay overdone, still had no tomato and the bun was burnt...so needless to say she barely touched it. After I started to eat my burger (ordered with no veggies, mustard and mayo) I noticed the undeniable taste of what I like to call "pickle taint" on my burger. Pickles are the scourge of the earth and they leave a distinct taste on anything they touch. So I couldn't finish my burger either. So apparently in Australia pickles are not considered a vegetable...just so you know. Bloomin' Onion was okay. So basically I was thankful this was purchased with a gift card from my mom. But after this experience I am wondering if I was being punished for wronging her somehow. read more

I've never been too crazy about the Outback in Baytown. I guess it all depends on the cooks. We thought we would give this another try. It is under new management. My husband and grandson ordered a steak sandwich ....it looked like a Philly cheesesteak but it is not, but they knew that going in. I ordered the ceaser salad with shrimp. My salad had 4 grilled shrimp, romaine, shredded Parmesan (not fresh) and croutons and I had the dressing on the side. It was nothing special...the shrimp were lacking in flavor. According to both my husband and grandson the sandwiches were awful. My husband said the meat tasted bad. My husband was prepared to pay even though neither could eat it and they were both hungry enough to try. When asked, I told the waiter the sandwiches were awful. He apologized and brought the manager. She was very nice and comped our entire meal. Our waiter was very attentive and nice and for this we tipped him $20 and because of the management and service I am giving them 3 stars. Otherwise i would give 0 stars for the food. Our waiter recommended the Alice Spring Chicken if we come back. I would say go - try it - just don't order those sandwiches or the ceaser salad. Try the chicken or a steak. The bread is good. Our waiter told us others have complained about that sandwich. It has to do with the way the meat is cooked ahead or something. I recommend they take it off the menu. Maybe add the Tilapia that the Outback's have on their menu. I would go back, but I don't think my husband will. Please give them a chance, they are really trying. read more

1 star because there's not an option for a negative number. Place was semi-full plenty of tables and waiters staining around. Sat for 10 minutes before someone acknowledged us. The young lady manager was sitting down with the guest next to us complaining about her staff and the new owner. She was quite loud and inappropriate. She should have been aware that we didn't have drinks, our appetizer came out after our salads and the food came out 30 seconds after appetizer got to the table. I wish this place could get it together and serve one decent meal. I cannot wait for the new steakhouse to open. Get better managers! That one with the annoying voice is more concerned about gossip than the restaurant operations. read more

Came here with my daughters for dinner. My steak came out way under cooked. My baked potato was hard as a rock. This place has gone down hill in recent years. read more

This is an update to a previous review... I went back to Outback tonight to give them another chance. We were met at the door by the hostes, and we were seated in a very short time. Our waiter was nice and had no problems taking our order and bringing our food out, even though they were very busy. I ordered a ribeye, salad, and soup. The salad was good, potato soup was good, but seemed to not have many potatoes in it. The only issue i had was with my steak. I ordered medium and it came out well. I was ok with that and stll enjoyed it. I am glad it wad better than last time, and we all left on a positive note. read more

Friendly waitstaff, looks like they work as a great team. My drink had almost zero alcohol but other than that the food was great our waitress Morgan M. Was AMAZING! If you go request her! She took excellent care of us, offered us our refills before we ran out, got our order correct, and it was my birthday and she wrote a cute special happy birthday note on my receipt! Thanks Morgan! read more

i did not like this restaurant because they did not let me get in my own chair i find it disrespectful and that they should ask first before. read more

This place continually let's me down. I like out backs menu but this place hires the worst wait staff. Constant turnover and drinks constantly empty. read more

Best meal from an Outback Steakhouse that I have had in quite awhile. The service was excellent and our waiter was extremely attentive and polite. Our ribeye's were cooked exactly as we asked and the blooming onion was awesome! I wish I could remember the name of our waiter. He was tall, with dark hair, and retired military. I hope he's there the next time we decide to eat at Outback. read more

We should probably have been suspicious when we found this place half empty on a Saturday evening right when it should have been heaving. The food was average at best. The Steak and shrimp plate certainly seemed to have been cooked on a charcoal grill. Just a shame they hadn't waited for the lighter fluid to burn off. Both the meat and shrimp smelled and tasted of it. They did, to be fair comp that, and brought a chicken fried steak as our alternative choice. That was dry and tough. We'd stayed away from here for some time, after experiencing very poor service (never got as far as ordering food), and this was a last chance. NEVER AGAIN. read more

We went to Outback on 9/12/2013 after a long day at work and kids after school activities. We've eaten at this particular Outback NUMEROUS times, with no issues. However, this night, we receive the WORST steak ever there. My son and I both always order the 10 oz. ribeye, medium rare. The steak was cooked fine, but it was the worst possible cut of meat I've ever had. Luckily, the manager Zach was pretty awesome. We told him it was not a good cut, there was entirely too much tendon, sinewy stuff for us to even eat half of our steaks. Zach took the steaks back to the kitchen, cut into them and realized that they really were very subpar cuts of meat, so he took them off of our ticket and told us to ask for him the next time we come so that he can hand select our steaks next time. Food can be bad every once in awhile, anywhere you go. However when you get customer service like that, it far outweighs the occasional poor meal. Now if this was a constant deal (the food not being edible), we wouldn't be back but most certainly we are regular customers because of their true appreciation of their customers. Kudos to Zach and we most certainly will be back soon! read more

I travel a lot and go to outback frequently when I'm on the road. I've never had a bad meal at an outback ... until now. My colleague and I both ordered a different steak and they were both so salty that they were inedible. We complained and the manager took the charges off the bill. I don't know if this was a fluke or whether this is just a bad outback. I will be in Baytown for a while and will try this place one more time. But if we get a repeat of inedible food, I'm done. read more

I got my food without a side then they bring my side when I'm halfway done with my food and it's cold ! Will not return just not worth coming to ! And don't get the crab cakes they are horrible ! read more

If I would have written this review a couple of months ago it would have had more stars for a chain restaurant, good service, and good food. Under new management and it shows. We arrived about 5:45pm, plenty of seating, excellent door greeter, semi friendly person to seat us...then the wait...we watched other tables wait as well so it wasn't just us. At one point a manager "Courtney" came to the booth next to us and explained to them why their food was late, "someone stole your order", uh how does someone still an order? Anyway, my food was cold, the other 2 in my group was just ok. Blue collar town continues to get below blue collar service. read more

My husband called last Tuesday to make a reservation for today (Mother's Day) for 14 family members. After telling him that they don't take reservations, they checked with a manager and said they would put us on the "call ahead" list for 12:30 today. When we arrived at 12:20, we were informed by the manager that the reservation had been lost. They told us that we would be put at the top of the priority list and be seated within 30 minutes. After 40 minutes, we checked and were told we were next on the list. After an hour and twenty minutes; and, having watched several groups seated ahead of us, we asked to speak to the manager again. We were told that there was only one place in the entire restaurant that they could seat a group of 14 and they had no idea how much longer we would have to wait. When I asked him about groups being seated ahead of us, he said that they had called ahead, also. By this point, we had four starving children (not to mention adults) and we left without being seated. The manager was extremely rude about their mess up. We will not be eating at this restaurant again. It is very disappointing, since we were frequent customers! read more

I have stopped going to Outback because the service was bad but today I can give it a try and the service is still bad don't think I'll ever be backed out back again read more

The food was good. When there is a problem it is fixed promptly. For a town like this where is is almost imposible to find good service, outback is probably the best you'll find. read more

Got a steak and shrimp to go.. it was delicious and perfectly cooked. Just before, I was at Texas Roadhouse where the menus were sticky and greasy... I work in the food industry and know that if it's dirty in the front it's worse in the kitchen. Will always go to Outback from now on. Plus the online ordering was quick and easy! read more

I used to like this place, but lately the food quality has gone downhill. The service has gotten worse, it's almost like they don't care and this is based on more than a few visits. I've started to shy away from here after I found out more about their nutritional information. read more

This place is so good along with the service. We haven't had a bad experience yet. I totally recommended this place.

I love this place, I take my family everytime and the staff is great and very friendly and efficient, I guess here applies TREAT HOW YOU WANTED BE TREATED, I have seen customers being so rude is disgusting. Overall love it and will keep going. read more

We used call ahead seating on a Friday night and waited less than 2 minutes. We both ordered the sirloin steak and lobster tail. Our steaks were cooked perfectly. The lobster tails are small, but very good - about what one would expect for $14.99. We had a very nice waitress who took care of us even though the restaurant was very busy. read more

Great food. Inexpensive. Family night out. Always great specials. Tried the Aussie rum punch special $4 yummy. Always have fantastic waiters and food is great. Love coming here. read more

Don't know why they don't serve the ever amazing potatoe soup every night of the week. Learned the hard way to call ahead and make sure it's being served. Steaks always come out as ordered. I get mine well and my wife has her's rare both are spot on every time. (Unlike road house who over cooks everything). The rice is yummy, garlic potatoes are a must, the shrimp appetizer is a don't unless you need some shrimp flavored chew toy that was half a#* peeled (don't get me wrong they have excellent flavor they just wayyyyy over cooked them and left shell and legs on the bodies of several shrimp. My lady enjoyed the blooming burger as well. I wish I remembered our last waiters name he was fantastic, I'll describe him 5' 8"ish, white, very slim, slightly flamboyant...he's the bomb.com of service! Oh and try the margaritas with Cuatro on them you will not be disappointed. read more

Impeccable wait staff! Love the service at this restaurant. Very patient with special menu requests.

Need to train the waitstaff to know the menu! Baytown store -- not so good. Terrible "lunch" offerings.

Outback is my favorite restaurant but the service at the Baytown location was horrible. I went on my birthday and it took forever for our server to service us yet she held long conversations with her other tables. Our soup was cold and it took forever to catch our waitress... I came back 2 weeks later and I regret it. It took 4 minutes for my guest and I to get greeted, I'm in the same industry and I know the proper time to greet a table. Not only that our waitress did not come back for the two check bite and guess what?!... MY SOUP WAS COLD. I don't know where the servers go once food is dropped off but quality service means a lot and I'm disappointed. Will not be back. read more

I ALWAYS have a great experience here. The servers are amazing. I went last week and hate someone named Jose I think he just was so great. My girlfriend is pregnant and he was considerate to her and bought our appetizers ASAP. I left him a great tip for that! Highly recommend this outback! read more

This location is now open for lunch. My wife and I enjoyed a great steak lunch, which is hard to find in the Baytown area since Tx Roadhouse is closed. read more

I called ahead to make reservations. They said they do not make reservations they do call aheads. So I said ok I need a table for 15 they said ok the table will be ready as soon as you get here. We get there and the restaurant is packed because it's New Years Eve. And we got there 15 min early. So they said someone else is at your table as soon as they leave we will seat you ok that is fine. 10 min past we are still waiting so we talk to the Manager and he says they already have their food as soon as there done we will be seated. Another 20 min pass and we went to go check the table and they have not even got there food yet. So we left. Very dissatisfied with them I mean we made a reservation for a reason knowing it was going to be packed. Will never go back again read more