expected good service as usual but tonight things went completely wrong. we ordered 2 meals and a dessert, payed extra for extra dressings and order gluten free thing and even specified it was for a celiac who could NOT have gluten. upon arrival of food half was missing. no dressing for salad, no blooming onion, no silverware, no topping for the chicken (it was supposed to come with cheese and a sauce). after speaking with the manager she said she would get it together and send it right over. over an hour passed, nothing. there was MULTIPLE hairs in the desert and the "gluten free" stuff that has never been a problem was contaminated and caused the celiac to become very sick. we talked to the manager again and said she couldn't do anything for us and basically told us we where completely out of luck when it came to the food that we payed for, but never received. the true carelessness of this store is RIDICULOUS especially after we payed for the food, there was hair in it, it was contaminated even after stating allergens, and we payed for 40$ of food that we did not receive and didn't get anything from the manager to even TRY and fix anything. all while being hospital bound with a hospice patient on comfort care. disgusting. read more

Our server and hostess were excellent! Our compliments to our waitress Sarah who made a great effort to provide excellent service! She provided excellent service and received a 20% tip as a result. We didn't want to hold the server or hostess responsible for the food. My mom's salad came out WATERY! Too much water in the salad and it totally ruined the entree. My pasta quantity wasn't that big and it seemed like they didn't drain the water from the pasta. THEY ALSO serve GOLD PEAK iced tea. Fine dining establishments that charge the money they do don't serve it. It is a poor quality blend of iced tea and has a very nasty aftertaste. It doesn't come across as refreshing. Even MCDONALDS won't serve Gold PEAK TEA due to quality issues. If they want $50.00 for 4 people to eat, I expect better quality food and beverage. The food was not worth the money they charge. It isn't enough to have decent service in a restaurant; the quality of the food and beverage provided is equally as important. Visited March 2015 read more

You would think this restaurant would try to be prepared for the WEEKLY football game crowd coming from local WVU games! We waiting for the staff to arrive @4:30 right after a game. At least 14 empty tables were inside as a hungry and cold crowd waited outside for no good reason! If the management had any brains and an understanding of how money is made, he would have a full staff ready and waiting for the WVU game to let out! To the owner, you're losing mega bucks!!!! read more

We don't usually go there but had someone give us a gift card so we thought we would try it out. I now remember why we don't go there. We were seated for over ten minutes with our menu's open and had at least 15 servers walk past us but none would even look at us, let alone talk to us. A table of six was seated near us and a server pretty much tripped over himself to get to them and take their order as they were sitting down. We decided to leave so I stopped at the front and explained what happened then left. Don't waste your time going here unless you like bad service. If I could I would give zero stars. read more

We normally like Outback, but will be avoiding this one from now on. Service and food preparation are mediocre at best. The last time we were there, the food was not great but not worth complaining about. There were four other tables around us, and somebody from the kitchen had to come back and apologize at two of them. The time before that our food was also not great, so with two bad experiences in a row we'll be looking at other options from now on. read more

I'm not sure what has changed in the last few weeks at this place, but the filet mignon steak I received today was unlike any filet I have ever received at this Outback or any others I have visited. It was as flat as a pancake and looked pan fried. They have lost my business. read more

I'll start out by saying I've been to this location several times. My last dining experience was the worst I've ever had at any restaurant. The hostess stared at us upon entering, and didn't really greet us, but I shrugged this off - no big deal. We ordered wings as an appetizer. When we were served bread, we had no plates or napkins - again not a huge deal. Then someone delivered our wings, and quickly left. Again, no plates, no napkins, no silverware. We sat and stared at our wings for several minutes until our waitress finally came around and got us the basics. She was apologetic, and informed us that most of her tables had been missing silverware all night - (someone is really doing there job). Slightly annoyed at this point, but just looking forward to the main meal. When our meal came, I noticed my food was wrong. I had ordered the grilled pork chop, which I've had several times before, but this time it looked nothing like what I've had in the past. When I cut into it, it was completely raw. The waitress was apologetic, but asked me to put it on a separate plate - after I already had the juices of the raw pork chop run onto my main plate. (raw pork can kill you, right?) The manager brought out the "new" pork chop, and asked me to cut into it to make sure the temperature was to my liking. I cut into it and observed it was cooked, so I said it was fine and he left. The manager offered absolutely no apology and treated us as if I were some a-hole sending back steak because it wasn't cooked just right. After I took a bite, it was dry, bland and disgusting. It still didn't look right, and it really looked like they just threw the same pork chop back on the grill. What complete garbage. After thinking about it, how many levels of failure had to occur for me to even be served raw pork? It clearly didn't look right. If the cook didn't notice, surely the expediter or the server would notice? It was not even close to being done, it bounced around like jello on the plate, and barely looked like it was seared on both sides. Even the waitress questioned me until I showed her to send it back. We were not offered any discounts or any apologies by the manager. We just paid the bill, and frankly wanted get out there. On the way out, we even asked the hostess if another manager was on duty, which she said there was and that she would get him. Several minutes later she returned and informed us that she could not locate another manager and that we could call or come back tomorrow (how convenient). Unbelievable. I will never ever go back to this restaurant. If you don't care about food quality, general intelligence of those serving you food, or the willingness of the management to make things right if you have a problem, then I would recommend this restaurant. read more

I've been going to this Outback location for years. I know everyone has an off day but I could tell it was bad as soon as I walked in the door. I was greeted with " There is a 15 minute wait" Good afternoon to you too! After waiting to be seated for 30 minutes and the place was not even packed! We waited 5 more minutes and as we were walking out of the door I asked to speak to a manager. As soon as I laid eyes on the manager on duty, I knew what the problem was. The same manager had worked at the Olive Garden and was let go for sexual harassment. When I asked for the manager, he was at the bar flirting with the bartender! Hire trash and your restaurant will become trash! read more

Very bad experience...I wanted to take a friend out to a nice dinner to say thank you. Now I have to take him back out to dinner to say I'm sorry for this experience. It wasn't just the waitress. There was no toilet paper in the female restroom, it took at least 15 min to get silverware or a napkin after the appetizer & salads were brought out. This includes watching for a host or hostess to come up front to ask for silverware. It cost almost $3 for a cup of coffee & getting refills was next to impossible. She spilled the coffee on the plate it was sitting which caused my friend a wet mess on the table to deal with the entire sitting. The steak & potatoes were delicious. The ribs left a horrible after taste & had a lot of small bones in them that you had to be careful not to swallow. It cost almost $75 for us two to get out of there including tip. We left a 15% tip. A good experience would have received a 20% or better tip. I wanted to leave a $1 tip. There are too many other steakhouses in this town to ever return to this one. read more