Great steaks Excellent service Noisy, but a good Road House Restaurant atmosphere. If you're looking for something laid back and romantic this probably is not that. read more

Driving around with a craving for chili and buttered rolls, I made a spontaneous stop at Texas Roadhouse -- and it did not disappoint. The service was great, the food hit the spot, and I'll absolutely be back next time those cravings strike read more

Texas Roadhouse - Yummy Rolls - Steakhouses Near Me - Springfield, Massachusetts

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They told me I couldn't order rolls to go. because they "could not sell any". They close at 10 and I called at 7. how can you not sell an item on your menu 3 hours before you close. read more

Stopped in just for some blooming onions and ended up getting a three course meal. I never had blooming onions before and the girl was craving them, I ended up eating majority of them. Blackened salmon, sweet potato and broccoli hit the spot. Very much enjoyed my meal. Girl had 1/2 rack of ribs, rice and mashed potatoes. She really got the ribs for me for lunch tomorrow. She enjoyed her mash but felt the rice was old. She ended up getting another serving of mash for her to-go box which was nice of our bartender to do. Carrot cake was ok. read more

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The food was horrible. The Mac and cheese tasted like buttered noodles. The T bone $40 steak tasted like salt. The steak bites were not cooked all the way through. We got wrong sides. They forgot our appetizer. Our server was a little passive aggressive. We got Dr. Pepper and it was watered down it tasted like seltzer. We also got the wrong soda and it was flat. I would definitely not recommend this location. The server also took away the food before it was even finished. read more

Texas Roadhouse - Steakhouses Near Me - Springfield, Massachusetts

Amazing! For our first time there, we were treated like royalty. Everything at our Beck and call. Service was super. The food was outstanding! For what you receive, the prices are fair. Looking for a repeat performance real soon. The ambient was great too. read more

Our waiter Kevin was THE MAN! Best waiter we have ever had anywhere! He was funny, matching our humor, extremely fast and constantly asking if we were doing alright! Kept refilling our drinks and sang the best birthday song to one of our friends! Felt like he was apart of our friend group Really awesome guy! 100/10 read more

We had a large group celebrating a birthday we called ahead and had very short wait to be seated, most of us had steak and each and everyone was cooked perfectly, our server took such good care of us, and made our little ones birthday so special, and so much fun. read more

If I could give zero stars, I would. I don't know what kind of "steakhouse" this is, but it felt more like a cafeteria that lost a bet with a microwave. My "medium rare" steak came out drier than the Texas desert and tasted like it was seasoned with disappointment. The waiter disappeared faster than my appetite, and when they finally showed up, they acted like I was interrupting their dinner. The mashed potatoes looked like they came straight out of a box, the rolls were cold, and the "butter" tasted suspiciously like margarine's sad cousin. To top it all off, the place smelled like burnt grease and regret. Save your money and your stomach--go to literally anywhere else. I'd rather chew on my own shoe than eat here again. read more

I was in the mood for a great steak , I splurged and got the $30 ribeye with mashed potatoes and corn , it was busy so we had to wait 15/20 minutes , exactly what they said , waitress was great , the steak was great , medium rare with a little char on the edges , so good ! The order took a 1/2 hr to come out , but they were busy when we sat down , food was perfect , read more

Got takeout from Texas Roadhouse and I want to say don't! Steak cheap and fatty. Cook for yourself! Waste of money.

I needed mention how amazing our night was and your staff sure does deserve recognition on a SUPER slammed night!! We visited the Springfield Mass location tonight......2/23/25 at around 8pm Farrah our server was PHENOMENAL!!! She is an asset to your restaurant and it needs to be known! A great personality and superb service are two things you don't normally see together when dining out (at least not for us) we have 3 kids and she catered to our every need! Smiling through the entire time. My husband had a problem with his steak but was taken care of quickly, the manager hand delivered it and asked how everything was. We thoroughly enjoyed our dinner tonight and for once weren't in a rush to leave a restaurant. My son wanted to watch the saddle "party" and Mikayla another waitress didn't hesitate to bring him over to the section that they were singing happy birthday to. Both ladies were beyond amazing , thank you for making our Sunday family night so special! We truly appreciate the kindness and compassion spent with us tonight and the patience with our kids. As a "young couple with kids" it's not often that we get treated that well. read more

Been waiting for like 30 minutes. Ordered since 4:37pm as I was informed the order should have been done. Have 8 people waiting for their orders and I'm not even getting my order yet is crazy. read more

Texas Roadhouse - When my order should have been done. Been here for since 5:10pm - Steakhouses Near Me - Springfield, Massachusetts

Greeted as soon as we walked in and seated promptly after asking if we wanted any hand cut steaks and gave us a basket of those awesome rolls. Within 3 minutes our server Michelle came over to get drink and appetizer order.Michelle was super nice and professional and came back several times after we got our main orders to check on everything. Hope we get her again. And as usual the restaurant was nice and clean and not too loud and A/C was perfect. And the food was great as usual!Highly recommended! read more

This was my second time going to a Texas Roadhouse. The first one was in Naples Fl and it was bad, the place was to loud and back then they had peanuts shells all over the floor, and the food wasn't that great neither. My wife have never been so we try the one here in Springfield. I decided to give it a try but once again i was not impress. Out server were great all of them, we had different waitresses and waiters i don't know why but they were all very nice. The salad was pretty good, the soda was kinda flat. My wife order a sirloin medium well with the shrimps, the stake came out well done and the shrimp wasn't eatable we did not like them. I order the ribeye steak medium and it came out medium well with a side of ribs, the ribs were good and the sweet potato was ok. My wife said to me that it was our first and last time going there and i agree. read more

Steak was tough and fatty! For the price you can cook the meal your self! Got takeout hopefully in house is better!

I came on tonight to enjoy a nice dinner with my husband for our anniversary. I asked for Ian to be my server and waited 20 minutes or so to be seated in his section. It was well worth it. He is so pleasant and very attentive! I left a similar review a few months ago. I asked him if he was ever told from management that I had left a great review, but sadly, he was not told. Management needs to do a better job with that. There are so many negative comments made about anyone in any type of customer service these days, it would have been nice if he was told he made a great impression. I will be back and ask for Ian as my server and the next time I do come in, I'm hoping they tell him a customer said some nice things about him. read more

Food was gross, the smell was bad, my husband's stomach was in pain all week, would never go back here again read more

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Hello So we had dinner at Texas Roadhouse yesterday and the service was terrible. My husband got his chili first and I was waiting for my salad and our appetizer and it never came we go our dinner first. When our waitress came over she said that it was the kitchen was at fault. So we told her that we would take our appetizer and my salad home and then like 5 minutes later my salad and appetizer came out. We were do disqualified with our dinner. Don't know if we will be back, but if we do we are going to look for the waiter we had last time he was great. read more

It was one of my favorite steak restaurants until this Sunday. Shortly before the pandemic we took my grandchildren there, unfortunately it was rush hour, the kids menu was terrible dry chicken fingers cold fries, ribeye which I ordered medium well I got it over cooked, but... after waiting 45 minutes for the table and over an hour for the food, I blame it on rush hour. This Sunday, I ordered my ribeye, and guess what, I guess they thought I didn't know what a ribeye was, because they served me a sirloin, having picked my steak out of the display case, just by looking at it, I knew it wasn't what I ordered. I don't know if it was the chef or the sous chef who brought me the steak without even an apology. WOW! 5 stars to the waitress because she was very courteous, polite and even seemed embarrassed. We pay for what we ordered everywhere anywhere, don't accept disrespectful manner from anyone. I won't come back even to eat for free. It was disrespectful. read more

This was our first visit to a Texas Roadhouse and we were very happy! The wait was long but we used the online check in which helped. The restaurant is very loud but that was expected. They do know how to cook steaks, ours were perfect and delicious. The prices aren't astronomical which is definitely a plus. Our server was great, even in a packed house she was very attentive and helpful! read more

My husband and I dine in here once a week, we both order the Dallas Fillet cooked medium. For the third time, he received his steak med-rare and my steak was med-rare. I sent mine back as he continued to eat. My steak was brought out to me still rare! So, I sent it back AGAIN. I guess the third time is really a charm because it was correct! read more

A nice place to dine with friends and family. A place you don't have to wait forever to get your food. Our server Ahjae was very professional and friendly. She made sure everything was to our liking read more

Texas Roadhouse - 14oz Ribeye with mushrooms and onions - Steakhouses Near Me - Springfield, Massachusetts

Everything there is fantastic and don't forget the cactus blossom it's the bomb highly Recommend The service is great and personal And the ambiance I think is very appropriate read more

My wife my not enjoy it here (she dislikes chains), but I love it here. Consistent. Delicious and my kids love it as well. Bread/butter, yum. Steaks, great seasoning. Even the salads are delish. 5 stars all day. read more

Texas Roadhouse - Thumbs up!! - Steakhouses Near Me - Springfield, Massachusetts

Yummy Fun, birthday celebration was a great success Waitress was great, food was hot and yummy read more

This was never my favorite place but my family likes it very much and it has grown on me too now. The hot bread is always delicious. The house salad is impeccably fresh and cold. Service is always friendly. Our office got together here and the staff was fantastic. They gave us several free appetizers for our long wait and separate checks were not a problem. read more

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Food and service are always so good! Very accommodating and good prices! I love the Caesar Salad and steak!! Giddy up

Food was cold and manager looked like it was our fault!! Do not recommend eating here for dinner.

I went with my friend and we had a amazing time!! We had our amazing waitress Destiny! She was so kind and answered all of our questions! The food was also amazing and we tasted all of the sauces. Thanks to Destiny, me and my friend found our new favorite drink the strawberry and raspberry combo lemonade! She also gave us plenty of refills before we were done. We felt very cared for and knew she was paying attention to her tables. Thank you so much Destiny!!! We will be back:) read more

Texas Roadhouse - Atmosphere - Steakhouses Near Me - Springfield, Massachusetts

Me and the family decided to get an early dinner so we came to Texas Roadhouse and everything was made amazing and on time read more

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The food was great as usual. But our waitress Sandy was beyond amazing. She went above and beyond with our service. We celebrated my husband's 50th birthday and Sandy took care of us. She deserves a raise!!! she is an assist to your restaurant read more

There were four of us on our excursion today. The gentleman who sat us was very friendly and helpful and sat us in Katie's section. She was awesome and attentive without smothering. Any issue that we saw was addressed right away. The food was great but I would recommend this restaurant based on service alone. read more

This place is to me kind of a letdown and here's my areas. First the place lacks Wifi so you got a smartphone or tablet you got problems, I had a steak order but had to have it reworked due to more pink than I prefer & they got too many things when people's birthday comes & that's a really annoying thing in a short time period. Well now you know regrettably. read more

Went night before Halloween as it was Hubby's bday. Cute costumes via the employees. Food was on point.

I don't know how to rate my experience here. I used the call ahead seating feature and advised I would be there for 7:00 pm. I was told on the phone I would be seated at 7:30. Not the case, I didn't get to my table until about 830. Normally I would have left but I had a gift card and didn't have many options in the area. However, once we were seated the experience changed. We were giving a nice large booth and had an extremely knowledgeable waitress come right over. She was very fast and friendly. The food came out quick and correct and tasted excellent, even in our party of 6 people. The wait was worth it in the end. read more

The smallest things are very difficult for this Texas Roadhouse. Leave you on hold for less than 5 mins? Can't do it. Include the side of ranch you asked for? Too difficult. Provide the correct drinks I ordered and paid for? Impossible. It's a lack of effort and they do it all with a frown on their face. Seems like bad management, but that's just a semi-educated guess. read more

Always good! One of our favorite places to eat. I get either the steak or pulled pork dinner. Always had great service as well.

Jayden was awesome at seating me at the bar! It was only myself so I preferred to sit in the bar area to watch the game! She was so nice and accommodating! Karl was my server! He was on it! So nice and personable!! Would definitely come back! Drinks and good were great! read more

Horrible service My order came out with hair in it and when I asked for a new one to go the waitress went to get a new order to go and one came out within 5 minutes by the manger on a dine in plate. The steak was still red, bloody and raw and was missing the rice. The manager placed the plate down and when I told her the rice was missing she said she noticed while holding my plate. Why she wouldn't take it back and make the $17.00 order the correct way is a question only she can answer. She had an attitude when I told her it was to go and I had to wait for the waitress to come back and get me a container. Due to the amount of blood and rawness the waitress asked if I wanted something else so I asked for a salad with chicken. After waiting over half hour for a chicken salad that never came out, and informed it had to be cooked by the same unapologetic manager( although she served me raw bloody steak within minutes) I asked for the salad to be removed from my bill (because the manager still expected me to pay for my order in FULL after the horrible service I had to endure) Unfortunately the manger showed a lack of empathy, had a terrible attitude, poor hospitality and poor service. She was not once apologetic for her terrible management. I DID pay for the remainder of my bill in FULL and she became upset when I asked for a $1.99 charge to be removed for a kiosk charge (at this point I had to walk up to the front of the restaurant as I was already in the restaurant for over an hour and had to go). The hostess asked what happened and as I was explaining to her how my steak came out with hair and bloody and have been waiting for a salad for over 30 minutes, the manager came out making an assumption that I was yelling at her staff (a staff that did not take my order and when asked if I yelled at her she replied I did not) She than sarcastically told me to have a great day and I informed her I would. The fact she lied and said she thought I was yelling at the staff because I yelled at her (which was false) shows her poor lack of judgment on handling customer issues. Considering she's stuck in there managing her team poorly, not prioritizing the cleanliness of the restaurant during her shift and clearly displaying a lack of professionalism, I can assure you shes a terrible manager. Poor hospitality and management, food hygiene and handling customer service issues are a concern here and why I more than likely will not be visiting again! read more