We have bought multiple vehicles from this dealership. We feel like our car buying process has not…read morebeen as great as it was in years past, we still enjoy Nissan vehicles and servicing them here. Also, the lady in service, Maggie, is fantastic and we always enjoy our interactions with her!

Oil change today was great with the coupon. I forgot the name of the young man helping me. I was…read moredirected to Subaru next door. He was there. Start to finish, 35-40 min. I got a clean diagnostics and all fluids and systems were checked. He explained everything thourghly. Bonus-a car wash too!

This place sucks don't ever go here screwed me out of car that I had put over $4,000 into ... Plain…read moreand simple don't ever go here all they want is your money they have rude employees especially that Norma girl ... I was always on time with the payments never had a late payment if not early but whatever.. place sucks!!! Better off going to a real dealership!!!

This is definitely the place to go if you are looking for an affordable car and don't have a ton of…read moremoney. He does payment options for those that don't have good credit. He is by far the nicest caring guy around.

I bought an old Motorcycle i've been looking for from Greg at Vintage Cruisers in Arizona and had…read moreit shipped to California. Site unseen except for pictures. I got it for a fair price considering the condition. He was friendly and easy to work with. He was very good at communicating and I got the bike in just one week. I would certainly do business with him again! Thanks Greg

I purchased a "reported 1 owner from new" 1985 FJ60 Land Cruiser in November 2022. As of July 4,…read more2023 I have not received my Land Cruiser yet. He always makes excuses like "It was too cold to paint it, the shop was only 55 degrees", "We can't get to the shop, it has 4 feet of snow in our road", I'm going on a planned vacation to Italy and will be gone 2 weeks, but we are deep into your paint job and will get her to you ASAP", then I find out he hasn't even started painting it yet. He has a great telephone persona, but fails to deliver on his promises. My "1 owner from new" FJ60 ended up being at least a second owner. He claims the original owner died and the son titled it in his name afterwards. Purchased in November. 8 months later, NO TRUCK!!!!!!! My next step is to contact the AZ Attorney General's Fraud Department and have them investigate.

I live in Grand Canyon National Park and was refereed to Flagstaff Auto Outlet by a co-worker after…read moreshe had purchased a vehicle from them. At the time I was talking with Drive Time, Auto Express and all the other Arizona dealerships that work with "bad credit" and was approaching sheer frustration. If you're in this boat you know what I'm talking about, you read "$500 and a job drives you off the lot". Only to find that there are only 2 or 3 vehicles that meet that criteria and then you're stuck making payments every 2 weeks at their high interest rates. When I finally called Craig and told him I only had $800 to put down, I figured I'd get the same run around. NOT THE CASE.... He ran my credit over the phone and told me the interest would be high but if I came in with the $800 that he'd have me driving home today. So I did and it was a decision I've never regretted and the basis why a year later I purchased another vehicle from them after I hit an Elk and totaled the first car. To this date 5 of my co-workers here in The National Park have purchased vehicles from Craig, Jesus and The Auto Outlet Sales team and we all have the same view of the experience. That Craig will go out of his way to make sure he's given you an honest deal. That being said, you can expect to pay high Kelley Blue for your vehicle but here's why. They send the vehicles to 2 or 3 different shops and do an 180 point vehicle inspection before they sell it and in most cases offer a 3000 mile / 90 day Warranty on major mechanical. Basically, you're covered for your first oil change. Granted, it's not a golden parachute but it's a comforting peace of mind to have and on top of that Craig will often times offer to use their shop mechanic and get your car fixed for much cheaper than any shop will do after the warranty expires just because he values your business. Sure you might find a private seller who's selling the same car for $1200 less but does he offer that? Can he get you financed? Will he stand behind his sale when something minor breaks during the first week of ownership? I'm here to tell you that I ran into problems during the first month on both of my vehicles. Minor problems, like the throttle body cable on the cruise control broke, a CV- Axle, a vibration caused by the heat shield on the muffler, a transmission flush and Craig even got me a new muffler after I decided the after market muffler on the first car was annoying. All relatively simple breaks that didn't effect me driving the vehicle but take that to a shop and you're at almost $2000.00, cost I paid $000.00........ The financing options were what most impressed me. For the first vehicle I came in with $800 and the second $600. In both cases they offered me an extended down payment option, they basically gave me a month to come up with about $1500 before the loan even started. The loan papers were signed but that was a month were I would have been walking if they wouldn't have went out on a limb for me. Now would he do that for everyone, not sure but I think that based upon my income as a server and bartender and the fact that I've been in my job for 3 years, it was a safe call for him. For the first loan my credit was about 510 and they went with Honor Finance out of Las Vegas and my APR was 24%.... It wasn't ideal but I was comfortable making the payments so whatever. When I purchased the second vehicle Jesus told me over the phone that my credit had improved to 590 and that their working with this new creditor and he could get me approved with them and that I'm going to love the rate. Hearing that, I picked out a vehicle from the website and took the shuttle down from the Canyon. In my mind i was thinking 18% maybe 12% if I'm lucky. When I got to the dealership I seen a sharp looking 2010 Honda Civic and when I walked in the door Jesus asked what I wanted to drive. I mentioned that I liked the Civic but that it was probably out of my price range. He replied "no it's not". So I said, If you can get me in that for less that $350 a month I'll buy it - Barring anything bad on the test drive and he said "shouldn't be an issue". When I finished the test drive he had the paperwork ready and showed me what he had worked out with the bank, 4.5% APR. I'm a grown man and I almost cried when I saw it. I said, "are you sure you ran the right persons credit", he said positive.... All and all, I couldn't be happier. I had to take the car in twice within the first month for some minor repairs and both times I dreaded doing it but once I was there, the guys were great. No pressure or guilt, they just fixed the car and didn't charge me anything... In the end, I've just taken a few minutes out of day to tell you that I would do business with them again in a heartbeat and would urge you to consider Flagstaff Auto Outlet in your next automotive purchase.

If I could give them 0 stars, I would. I bought a used car from them last year and it has been…read morenothing but a lemon. Do not recommend them!

driving from sun city Arizona to bozeman montana, my 2007 Honda CRV went into a limp mode. forty…read moremiles per hour may take us some time to get home! Limped in to Flagstaff and Monday morning met with Isaak, the service writer. Not only did he manage to squeeze us in to his schedule, but they were able to diagnose and repair the problem by the end of that day! Really appreciated the effort. Great service, really welcome experience from what could have been catastrophic. Many thanks to all involved at Findlay Honda. John Bozeman, Montana

Came for an oil change! They added tire rotations and checking my tire air pressure. I left with a…read moreTPMS issue, that I had them check and they said "it's fixed" it's not. Going to a different Honda dealership to get it fixed.

**Review for Zack and Findlay Toyota of Flagstaff**…read more I purchased a Tundra and have been consistently using Findlay Toyota of Flagstaff for all my service appointments because I prefer to have all work done at the dealer because there is more consistency and accountability. I must say, my experience has been nothing short of excellent. Just yesterday, I needed to get some work done on my truck, and they were incredibly accommodating in fitting me into their schedule. They understood my time constraints while I was in Flagstaff and managed to complete the job within the promised timeframe, which I truly appreciated. The staff at Findlay Toyota is one of their standout features. Every interaction I've had has been marked by their friendliness and willingness to help. They go above and beyond to ensure that customers feel valued and well taken care of, which makes a significant difference in the overall experience. However, there is one area that could use some improvement: the workstations. It would be incredibly beneficial if they could provide "working power outlets" at the workstations so that customers like me can plug in and power our laptops while waiting. This small addition would enhance the convenience factor and allow for a more productive wait time. Overall, I highly recommend Zack and Findlay Toyota of Flagstaff for their exceptional service and friendly staff. I look forward to continuing my relationship with them for all my vehicle needs!

Quinn and Elijah both help me on the 21st of May. Thank you for all your help and kindness through…read morethe whole process. I appreciate you both for everything!

I had a very poor experience with the service department at this Planet Dodge/Jeep dealership…read more I brought my vehicle in with one clear complaint: the engine, ABS, and traction control lights were on after a wheel speed sensor was replaced. I was told a multi-point inspection is $175, and if I agreed to the recommended service, they would waive that fee. But on the receipt, I was charged $175 twice for 935 CJ. They did not communicate much, but I was rather rushed to the cashier's counter to pay for their service. A Multi-point inspection was performed, and the report indicated 53 items passed. But also stated the vehicle was leaking both hydraulic motor mounts, and there is fluid leaking from the front differential. After agreeing to the recommended repairs, the dealership kept my vehicle for over 3 weeks. Ultimately, they only repaired the sensor issue and the motor mounts. When I picked up my Jeep: The vehicle was not washed The radio/stereo/Bluetooth had no sound. The vehicle made a loud crunching noise when coming to a complete stop, a noise that did not exist when I dropped it off. I contacted the same service advisor, Shane Alcon. I was told these were "entirely different issues" and that I would need to schedule another appointment and pay an additional $175 inspection fee, even though the problems appeared immediately after the dealership took possession of my vehicle. I didn't want to pay additional fees, but later I discovered that: The fuses were not properly reinstalled. Screws were missing from the cross-member bracket. Even after replacing the missing hardware, the loud noise when stopping still persists. Given the $199 hourly labor rate, the quality of workmanship and the final inspection are unacceptable. Additionally, the invoice contains incorrect information: it states "Customer states fluid leaking at rear differential," which they recommended after the inspection. This raises further concerns about the accuracy of documentation and communication. Overall, I am extremely disappointed with the quality of service, attention to detail, and customer communication. I do not recommend the Planet Dodge service department.

I have purchased numerous vehicles over my 37 years of driving, and Planet Jeep is, by far, at the…read moretop of my list for professionalism, quality, honesty, and integrity. From start to finish, my experience was outstanding. I worked with Dalton, and not once did I feel like I was being "sold" a car or pressured to make a purchase. I fully understand that this is a business and dealerships exist to make money--but every dealership in the world could learn something from how Dalton and Planet Jeep treat their customers. My daughter has been with me for my past several car purchases, and she has often said she never wants to deal with salespeople because of the typical experience. Dalton proved that not every dealership or salesperson fits that stereotype. Dalton didn't just help me purchase my Jeep, he helped me find a dealership and a salesperson I feel 100% confident returning to in the future. I also want to recognize Dominic in financing. It was an honor to work with him as well, and that's the key word here: we worked together. Dominic didn't try to sell me everything under the sun or push unnecessary add-ons. He was professional, personable, and secured me a great financing deal. I feel very fortunate to have found a dealership representing a brand I've been loyal to for decades--one that doesn't treat customers like a paycheck or an assembly line. Instead, they treat you like family: fair, honest, and respectful. I never thought I'd say this about a car dealership, but Planet Jeep is truly trustworthy. If you're reading this review and decide to visit Planet Jeep, make sure to ask for Dalton--and bring him a Mountain Dew. Thank you, Dalton and Dominic!

BUYER BEWARE I…read morepurchased a vehicle from Troy & Bryce at Flagstaff Autoexchange. I am saddened to say that exactly one day later (on a road trip) my car stopped accelerating in the middle of the hwy going 65-70 mph. This contintued frequently several times and my engine even shut off. It was in the shop twice for a week each time for several different reasons. After taking my car to Findlay Toyota, I have recieced a long list of cautionary problems to be worried about. At this point I have not only bought a car with payments, I have bought a dysfunctional problematic vehicle that will always have issues. While this car shopping could have been a wonderful experience, sadly is has become my worst nightmare. Troy & Bryce have been unprofessional since they were questioned about such issues. Basically they were glad to have passed the problem onto their customer with no ownership on their part to help. These issues put my lIfe and others in danger, with not even an apology for the high anxiety it had caused. After filing a complaint with the BBB, they retaliated against me for that reason & would not return phone calls or make contact with me. I was basically yelled (& spit) at by Troy simply just bringing this to his attention and thus this created a very hostile environment for me and my family. I have heard from several people at auto shops & Findlay Toyota that they constantly are fixing cars from them. BUYER PLEASE BEWARE. Do your research.

10/10. All vehicles inspected by reputable mechanics in…read moretown. Easy finance. I was in and out with my third vehicle with a credit union rate of 3.25% and zero down in under an hour.

On a roadtrip on Route 66. Needed tire rotation and an oil change. Quick and friendly service…read more They have a waiting area and offer free bottles of water and hot drinks while you want.

Shame on Flagstaff Subaru. I went there after my check engine light came on in my Crosstrek. After…read moredoing an oil change and some other quick testing they quoted me $3,900 for a timing chain and cam phasers. I decided to do my own research on the code that came up and get a second opinion from Prescott Subaru. Prescott took the time to go through the easier, less expensive fixes for my car versus jumping to the worst case scenario. Turns out, it just needed an engine oil flush. I have since driven over 700 miles and the lights have not come back on. If you live in northern Arizona and have the choice between Flagstaff or Prescott, GO TO PRESCOTT. I should not have to become an expert on what is wrong with my car in order to not be taken advantage of.

We had a new brake problem as we were heading home to Phoenix. We stopped by the local Ford dealer…read moreand Wesley was so friendly. They were not able to fit us in for a quick look , but he went to our car and drove it in the parking lot. He told us what he thought it could be and made us feel comfortable enough to drive it home to our dealership. We wanted to thank him for taking the time to help us. True customer service. Thank you Wesley!

They charge outrageous amounts to basically not fix anything. Super unprofessional and rude…read moreemployees. I will never go back :)