Ordered a mattress and box spring and when it arrived on July 19, it was clear that the box spring…read morewas not needed and the delivery crew loaded it back on the truck. The box springs was even taken out of the original plastic wrap. I was told it would take 3-5 business days for the credit to my AMEX for the box spring to appear. By July 24, the credit ($271.87) was not on my AMEX nor was it in their system. On July 24 I spoke to the store manager, Sanjay, where I bought the merchandise he indicated it should appear soon. On August 3, there was no credit to my AMEX account and in speaking with the store manager again, he indicated that there was nothing he could do and that it was something that "corporate" needed to address. He gave me a case number and indicated that "corporate" would be in touch within me in 48 hours. As of Aug. 6, I had not been contacted so I phoned the local store again. I spoke with the person who sold me the mattress, Daniel, who indicated he would look into it. Later that morning, I spoke with him and at that time he noted that I should see the credit by next Friday, August 15, about 20 days after I had the box spring returned. This should be simple credit transaction not requiring multiple follow-ups and resolving the matter as promised (i.e. in 3-5 business days). I phoned the customer service number on August 6 to check on the status of the credit but, the prompts would not allow me to do so. And I was unable to speak with a person to resolve the matter. Similarly, the live chat online feature could not provide any information on the status of my case and the related credit. It's 2025! We can order items online, receive them the same day and if needed return them through a smooth process (e.g. Amazon) with no customer friction. Mattress Firm and its parent company are negligent in resolving a simple crediting of funds. Perhaps they are just taking the "float" on the credit amount which I suspect is quite large when you add up all the refunds. Whatever the reason, I won't be shopping there again and I would urge others to strongly consider other options for purchasing a mattress.

Employees were helpful, store itself was good. But company refused to replace mattress I bought…read morefrom them Went there 2 weeks ago looking for a new mattress. Tried one and thought I liked it. Once it delivered I soon realized it wasn't the right choice after some nights. Was trying to get them to replace the one I just bought and flat out telling them I'd pay more for a different mattress. They refused due to their new policy they made a week before I went, saying I had to wait 21 days for an exchange. I have gone 2 weeks now and my sleep has worsened as well as increased body aches. I decided to buy a new mattress somewhere else and I never plan to buy from this company again

Trustworthy, dependable and such nice guys. Thank you for making my delivery hassle free. I'm so…read morehappy with my new fridge.

DO not stand up for their products....Bought a clothes dryer with a 90 day warranty. On day 104 it…read morestopped working. J said he'd take care of it the next day.... after repeated calls and promiding tomorrow , six days later he said he could repair it for $125 today. When he arrived with his assistant who seemed to know what was wrong he demanded the $125 in cash or electronic payment before he would "diagnose" it and that the $125 did not cover the repair....Needless to say i did not use him for the repair and would not go to his shop again....By the way the shop has moved I believe to Levittown and probably moves often due to the lack of service.

We were helped by AJ today. He was super helpful and informative. No hard sell whatsoever. We…read moreappreciate his passion as he grew up in this industry. He basically taught us what we needed to know to make our decision. We look forward to making our purchase and continuing to work with AJ at this location. Ask for him if you go! A pleasure to work with.

I don't know how anyone with a conscience, could recommend this business for repairs…read more They sell you the appliances with pleasure., But don't call them with a problem. They have NO interest in assisting.

Old-fashioned, personal service, hardware store. It's my first stop or call whenever I need…read moreanything hardware or for snow removal!

Great local hardware store. Staff always courteous and helpful. Always able to find what I needed…read more My go to local hardware store.

The worst customer service ever!! We purchase an oven in March and have multiple problems since…read more I've gotten a complete run around from them regarding replacing the unit. I would not go back to purchase anything else from them.

My 8 year old LG fridge recently died on a Thursday evening. I called Nowell early Friday. He is…read morefamiliar with my kitchen as this was the 3rd time I've worked with him. He made a few recommendations as I had restrictions due to an existing cabinet for it. He understood the urgency as my food was all spoiling. He was able to locate the perfect unit and had it delivered Wednesday morning. It would have been Tuesday, but I changed my mind on the model. I had doubts about his advice to get a GE, but after reading reviews, they supported his recommendation. The delivery guys were great. They were constantly measuring, rather than trying to force the unit and ultimately had to take the doors off my old.unit and new unit. The new one got installed and they put it back together perfectly. I love it! Thanks again Nowell!

Came in around 445 to get 2 small pieces of wood cut... guy behind counter, no greeting: what are…read moreyou looking for? We told him what we needed, "closed the area to cut things an hour ago". Came back next day, no greeting...same guy, explained we were there the day before. Go back there(he points to the very back of store), see if they even have anything that small. Finally, the guy that helped me in the back said hi (wow!) he found what I needed and was great. Take it back in, met by a woman who never said a word, but was stuffing her mouth with a bagel and chewing as she handed me the receipt. Charming and warm motley crew.

This is what every business in America should look like. Family owned, staffed by long term,…read morehonestly paid neighborhood people who know their product lines. There's not much more to say. Normally prices are lower than what you pay for the Chinese junk in Home Depot and almost certainly the quality is better. Delivery is no problem and the guys who bring the stuff are sincerely nice people who will bend over backwards to help. Centre Millwork got its start maybe 80 years ago back in what was the industrial part of town. Mr. Roth, a local builder set up shop building kitchen cabinets. If you're a longtime Long Beach owner, you've seen his "Holiday Cabinets". After relocation by a corrupt urban renewal project. Centre got a new start at the foot of the Long Beach Bridge. For lumber and building materials, I simply wouldn't consider anywhere else. They have a great kitchen cabinet area where you'll pay significantly less for top quality stuff. Check out Centre Millwork. They're one of the nicest businesses in town and certainly among the fairest to their employees.

Great store, amazing customer service! Rafi knows all the products inside out, can answer any…read morequestion, and is such a pleasure to deal with. No need to waste countless hours researching online or going to some chain store. Just ask Rafi. We have two girls under 20 months and he has taken care of us every step of the way. And the level of customer service is beyond - free delivery, set up, follow up etc. And on top of all that, the prices are competitive with online shopping. You will save yourself hours and hours of time just going there. Highly recommended!

I have purchaed a bunk bed, stroller etc., and I couldn't be…read morehappier. Items came quickly, were well priced and were precisely what was needed. Petite Pram staff is kind, knowledgeable and attentive to detail. They laid out the bedroom perfectly and placed our needs before there profit. They also had a large selection of beds for teenagers and adults too. I couldn't have been more satisfied, a must go!

Hello guys my Name is kenyatta Laws & I must admit I just came across this hidden gem in the town…read moreof Hempstead, NY so on that note unlike your average pawnshop this place is alittle different & more unique assoon as they buz yu in yu can feel the Good vibe from the place & both of the workers inside..the male & female both Good ppl yu ask me long story short they gave me a offer I couldn't refuse...I had an old pair of gold caps Top & bottom they said Parkside...it was park at the top & side at the bottom.. lost the bottom half but I had the top they said park mine yu I purchased them back in late 1999 & I paid about $400.00 then & even for just the top half they paid me $200.00 what an excellent deal rite & it's the year 2023 man I love this place & I really needed the money because my friend Parkside had just passed away so I was gonna use most the money 2 offer 2the family...I highly recommend this place 4everybody...so go if yu have any old jewelry ok guys Trustgang

Awesome pawn shop!! really helped me out and the staff was great! Would definitely recommended…read morethis location!