Unfortunately PC RICHARDS does NOT stand by there product. Ive spent countless hours on the phone with synchrony bank and store managers who have all basically yelled at me. Ive been treated as an inconvenience and not someone who's spent over $10,000 in this store. I am embarrassed and appalled at the difference in service when you walk in there for a purchase versus an issue. Please for your own sake go to a different vendor. There is a Best Buy very close by that offers better pricing and MUCH better customer service. Before you spend big money in this store, think twice about it coming from someone with experience. Nobody should have to deal with the people and service that I have dealt with. A manager will most likely respond to this and reply and again proceed to do nothing. I will keep everyone updated as to what happens if anything at all. read more

Have purchased several major appliances here. ALWAYS good prices, ALWAYS great service, and ALWAYS delivery when promised. Best of all, NEVER pressure. Just very helpful. They're our go-to appliance store! read more

Customer Service Manager Diane helped me with issues with my range. Really appreciate her understanding and efficiency in resolving the problem read more

I bought a JBL soundbar from them. When it arrived it came in an open box and poorly packaged. I was wanting a new item and they did not mention open box. There was a dent on the subwoofer as well. This must be why the original owner sent it back. I am going to send pics to them and see if they give any response and if they are honest and trustworthy. read more

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Maurice C. Was such a blessing to me While picking out appliances for my new home. He was very patient and very well educated on all the products your location offer. Thank you for the immaculate customer service . read more

Stay away. Bought a defective refrigerator. Service department is non functional.pathetic communication.

I have had numerous problems when dealing with this place. I purchased a full set of appliances and had the installation go wrong when they hired an outside company to work with me. The gas line was installed incorrectly with my stove and as you can see with the dishwasher, it was done very poorly. In the photo that was when it is fully shut. They are currently working with me to fix it and get the other appliances in today. I did make a mistake and measured incorrectly for the washer/dryer and they were good about returning it and getting another one in. I asked to not have the previous person that made the shotty installation come but they kept sending him (3 times). We turned him away and the manager argued with me that it was a different person when he was in front of me. My salesman Mike was however excellent through the whole ordeal. I really can't recommend this place even with the low prices and good experience with my salesman. read more

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We bought a Weber Grill at P.C. Richards in Wayne New Jersey. They had a great selection to choose from. We had the privilege of working with a salesman named Bill. C. #2323. He was wonderful. Knowledgeable and helpful. We bought a grill and had it delivered assembled . We could not get it to work because we attached the propane tank wrong. I went back to the store. Bill C. asked his boss if he could follow me home and fix the problem. He did, I live nearby. He had the problem fixed in fives minutes. I would recommend this store to anyone Outstanding customer service ! Thank you! read more

Went to PC Richard today in Wayne, NJ to look at tablets. As I entered, there was a person who asked which department you were interested. I was instructed to head to the area and a salesperson would help me. He, apparently was already helping another customer, so I waited patiently. After about 5 minutes, and after someone else came over to see why I was waiting where I was told to be, the salesperson TOOK OFF HIS MASK to tell me he would be a few more minutes. How disrespectful was that? I walked out. So unprofessional. Embarrassing. read more

Just bought another Samsung Fridge and Microwave.... i don't understand why Lowe's and Home Depot Advertise 40% off and their appliances are more expensive than PC Richard and son. My shopping experience is pretty simple, I call Juan the Manager or Mike the Sales Rep and I tell them what I want, they tell me what to buy and I go in the store, check it out and pay. Sometimes I don't even go in the store I trust that they are giving the best value, and to be honest they are always on point. I travel all the way to them in Wayne, it's worth the drive and my dime. read more

NOTE‼ Do not buy an extended service contract for a refrigerator from this awful company. Last April I purchased a new refrigerator from this company and opted for an extended service contract past the regular refrigerator company warranty of one year. Here's my beef with this company. Twice in the last three weeks I have had a service man from PC Richards come to my home to make repairs to my fridge which didn't work but freezer that worked fine. Get this, the first time comes over his diagnosis of the problem he says, "My this freezer is overcrowded! This is the problem right here!" Before he could utter another word...To my response I told him "No, this is my humble attempt to save money from all the spoiled food I just had to throw away!" I can't believe the pair on this guy! Who the F does he think he is? So I let this guy do whatever and then before he leaves, suggests I leave the fridge empty for 24 hrs before shopping for food. I take advice monitor and monitor temp which held at 38 degrees. I buy food and two weeks go by and now the fridge reads 60 degrees. WTF??? I call again. I wait all day and then call him on cell number provided from company. He said he is waiting for a part. Same service guy comes by. I told him the freezer wasn't packed and politely asked him for a proper diagnosis. He tells me that the defroster wasn't automatically coming on. As I watch him fumble around with some composition pad that had a bunch of scribblings in it, I was able to discern that this man's methodology of keeping track of things was not up to anyone's standard except his own. He removes caked ice from coils in freezer and tells me he needs a part. I ask him what about the part he waited for all day. (He got wrong part). He then tells me that he can't get part till next week and needs to come back. Apparently the only place to get this part exists in LONG ISLAND CITY, QUEENS. He asks when can he come can come back. I say MONDAY. He says part won't arrive by then. I ask, TUESDAY? He says part won't arrive by then. WEDNESDAY? He said that part won't arrive by then. Frustrated with this wasted time and BS conversation, I told him to find out when he can get this part and call me. He then tells me not to buy any food till he returns. What I gotta wait another week? Are you friggin kiddin me? It's not like I live in somewhere in West Bumblef-ck. I live 20 min from NEW YORK CITY! You know the city that never sleeps? Now, I gotta wait another week?!?!?? So I do the math... Thinking about the Loss of food of a packed fridge (times 2) + eating out every meal for a family of five for another week equals you can shove this fridge up your @ss mother f-er and I'm going to buy a fridge tomorrow at SEARS! PC Richards? No sorry I meant PC..DICK! read more

Took my money, told me to come back at 4 for an air conditioner. Guess what. No air conditioner, seems there was never going to be an air conditioner. I was then given a HEAVY sell on the crappy GE they had in stock in the first place. I still do not have a "refund" despite the fact I have no air conditioner. Debit card goes right out of your account and then you wait for refund. BAIT AND SWITCH. HOLDING CASH OVER LONG WEEKENDS. Really awful. read more

Very disappointed in their service/support after the sale. I bought $4K worth of kitchen appliances. They installed the refrigerator and the water dispenser didn't work. After waiting 6 days for a repair person to look at the unit. and pull the unit apart he did not have the parts with him to fix the appliance. I had to wait another 14 days until the repair person could come back with said parts. I received no communication from the store as to what time of day I could expect service. After waiting all day, and me calling the store 3 times, at 5:30 pm, the repair person is at my development. Lack of communication makes for very poor customer service. Chances are low that I will ever purchase from them again. read more

So I've made several big purchases at P.C. Richards over the years and I happened to have a different experience compared to some of the other yelpers. Eight years ago I bought a Samsung TV, PS3, Stereo System, and extended warranty on the TV. All of the items still work and I haven't had any problems so I decided to return recently when shopping for a new dishwasher. The store was busy as always but we were assisted by a gentleman named James. He was very knowledgeable about the various styles and brands and helped us pinpoint exactly what we needed. Due to the fact that I came in with the proper measurements he was able to help us select a unit and schedule the delivery and installation. I must say I didn't have one issue, so I'm a happy customer and will return in the future. read more

Do not buy a mattress from this store. We bought a mattress and returned it twice for a higher priced one eventually paying $3000. It's like sleeping on a surf board. So hard. It's supposed to be a pillow top. read more

Dilip was so helpful during my recent visit to this store. I will look for him every time I return to this location.

After a horrendous experience at a competitor we came back to P.C. Richards to purchase a washer dryer. From the sales experience to on time delivery - all went smoothly. We will never shop anywhere else! read more

Beware! Ask about the return policy before purchasing!!! Based on my experience where I purchased two appliances at separate times with different salesmen, was never once told about the return policy! Also received one of my appliances delivered with scratches. How do they allow this?? Also if you call this store whoever answers the phones are rude and you'll wait on hold for 10 minutes. Go to Lowe's where the customer service is way better!!! read more

This store has everything. Our favorite salesman Harris gives exceptional service, fast delivery and knows his products. We have been purchasing items for thr gym for the past 10 years from him and are extremely happy. We highly recommend this location and Harris!!! read more

Just had a new dishwasher installed by PC Richaards. Paid extra when purchased for two different "dishwasher accessories". Told that's all I would need for the installation. Well guess what....the installer tells me I need to call a plumber because the water line was the wrong diameter or I could pay an extra $75 and he would take care of it. Don't know of any plumber who charge as little as $75 just to show up so even though I felt like it was extortion I paid him. PS, the part costs less than $15 and it took him maybe an extra 5 minutes. The experience really soured me on PC Richard's and don't see myself buying from them in the future read more

Friendly, knowledgeable staff. They are also carrying mattresses, at better prices than other stores. I definitely recommend this store for all your home furnishing needs. read more

P.C. Richard & Son - Electronics Near Me - Wayne, New Jersey

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I just purchased a kitchen appliance bundle from here and both the salesman, Moe, and the store manager, Tim, were extremely helpful and knowledgeable and knew the answers to all our questions. They were awesome, and the transaction was quick and smooth. Would 10/10 recommend the store and these associates. read more

I purchased a refrigerator, range,microwave,and dishwasher last month. So happy with my purchases. Dawn,my sales counselor, was so helpful and answered all of my MANY questions. Please if you are thinking about purchasing appliances, go to PC Richards and make sure you ask for Dawn. She is the best!! read more

I have been going to Juan and his crew for almost 8 years! I have bought 3 TVs, 2 refrigerators, a washer and dryer, 2 A/C's, etc.!!! I have never been disappointed! I refer every and anybody I know to them! They always feel welcomed and are always taken care of! Not only superb customer service, but the knowledge of their staff is second to none. I never feel pressured to buy and always felt as if I got a deal. Highly recommend for all of your electronics and appliance needs! read more

Great place to go for all your electronics and Appliance needs. They also now carry a full line of mattresses. I bought my mattress there about 3 months ago and have been sleeping like a baby ever since read more

I had the best sales person in Wayne. Nancy was beyond helpful and professional. She did everything she could to make it a great experience. If you shop in Wayne ask for Nancy!!! read more

Nothing but great experiences here! For all your needs, see AJ he's very polite and informative and Makes you feel like you're his friend!!!

I tried returning something & i was getting such a hard time for it. Luckily, i came upon an employee named Harris and he knew how to handle the situation. He was great & knows how to work with customers. Will be returning & going to Harris only!!! read more

Over the years we have purchased Kitchen appliances and TV's from PC Richards. It has always been a pleasurable experience and the services after purchase has also been excellent. They do not forget you after you make the purchase! Our experience has been even better, if that is possible as we recently bought a new TV and microwave and the sales person who helped us with both purchases was the best. Her Name is Nancy Guirguis and she is located an the Wayne store. read more

5 stars all around! The products, the customer service, the deals, everything is wonderful! I am moving into a new apartment and I needed so many things. Mike S. was the sales counselor that assisted me along with the managers, Samir and Juan. They were all very patient, kind and extremely helpful. They made sure I got what I needed and at a great price. The financing they offer is remarkable. With a new apartment, I now have new expenses, but the pricing and financing they offer makes things affordable and easier on the pocket! Thank you so much Mike S., Juan and Samir! You made my experience a great one and I will definitely be back in the future! read more

This originally started as a 1 star review and here's why: Long story short my uncle bought his daughter a macbook because she's starting college in the fall. Because they're so pricey, he asked if he could get some kind of student discount or as a frequent buyer and he was flat out told no. 2 days after the purchase he finds out that if you buy the same computer straight from the Apple Store you get a student discount of $150 and a free pair of $300 earphones. His daughter then called in to ask about the refund process so she could go to apple and save money. They were extremely rude, told her because the box had been opened, that they would not take it back and that she was waisting her time in calling them. Thankfully the story doesn't end there. She called me upset and I knew I had to go in and talk to my sales associate, Harris. He's the only reason I ever come back to Pc Richard and he's the only associate I ever buy from. He's honest and I never feel like he's pressuring into a sale. I came in with my uncle and the mac and went to directly to Harris, I explained the situation and he went off to speak to a manager. When he came back he told me that they were going to match apples student discount of the free headphones. I shown him that there's another discount included with that and they matched it as well. The funny part was that the original sales associate who sold my uncle the computer came by and tried to argue that it was either they earphones or $1500 off. After I proved him wrong he said "oh this was exactly what I was going to do for you yesterday that's why I called you". Even if that were true then why did I have to sit while he spoke to management to try and get the the discount you claimed to have had yesterday? Lol If the story would've ended there, this would've stayed a 1 star review but thanks to Harris for saving the day and this review and to PC for doing the right thing for a loyal customer. read more

Just recently had to buy a new washer. I seem to always do some research, shop locally than go to P.C. Richards. I always ask for Chris Lenz. He's been working there since it opened 24 years ago. He always seems to find a better price for me in whatever I come into the store for. His customer service is the best I've ever experienced from a sales person he is knowledgeable and polite and always goes above and beyond. I highly recommend asking for Chris!!! read more

Bought a mattress set and frame, requested an early delivery on Saturday..the salesman agreed to request it...called Friday found out my window was not early, but 3:30 pm-6:30 pm..so your requests are meaningless....was supposed to hear from the driver twice...before the window to give me a better idea of when the delivery would be made, then one half hour before the delivery...after making seven frantic calls tp both the distribution center and the store, finally heard from the driver at 7:50 pm...when he informed me ge was in Hackensack (I'm in Rutherford)..at this point called off the delivery...worst experience I've ever had with a mattress or appliance delivery...stay away....UPDATE...the store's general manager Juan Gonzalez heard I was displeased and within a week fixed everything to my complete satisfaction..rare in business today to deal with someone so caring and willing to make things right...got my mattress set today and ALL'S WELL THAT ENDS WELL read more

I had a wonderful experience at the PC Richards store in Wayne. I came in looking for a refrigerator and left with so much more. Do you want first work to help me find a refrigerator that fit my needs as well as my budget. Then in talking she really is I was looking for other furniture and went to show me their selection of recliners and again help me to find one that was perfect for me!! Finally we went to see their wonderful selection of beds. Dawn started by conducting a sleep test to first determine the type of mattress that would be right for me! She was again awesome in not only helping me to find the right bed for me comfort wise but budget wise as well! I also want to acknowledge Tom for helping to insure that in addition to making sure I was satisfied with the product, he price matched and worked to ensure that I was also satisfied budget wise! Thanks again Dawn and Tom! read more

This store did not have what I was looking for so I walked out. Then one of their salesmen followed me to the parking lot. I thought that was a little strange. read more

Bought a stereo system there and wanted to pay cash. I had to tell four people I wasn't interested in their credit card. That was annoying enough. A week later I find the same stereo for $50 less and had to fight like hell to get my money back which did not come as cash but I had to wait for a check. I never went back and never will. read more

If I could give no stars I would. ----all because of the extended service contract and company. I bought a top of the line washer and dryer from these guys. The extended service contract company completely ruined the experience. Getting them to come out first of all was a nightmare. Then when I got someone out to my house to fix the washer...he didn't and had no idea what he was doing. And forget getting them to come back and actually do work and fix the issues. NIGHTMARE. Go someone where else and make sure the service agreement is actually worth it. read more

Came back for my dishwasher because of the helpful and knowledgeable staff. Just price check before you come because after rushing to purchase today I check and every other store is about $100 bucks cheaper plus free shipping and install. Here I paid for shipping and paid for install even though they will reimburse me the install. read more

This was by far the most delightful shopping experience I've had for a long time. We needed a mattress, and went to 46E P.C. Richards. Moe was our salesman, and he is the one who made the difference. He answered every question, gave us space, knew all information and made us very comfortable. He was so efficient, we were in and out of there AND owners of a new mattress, being delivered within the week, and for free. Two thumbs up for MOE and PC Richards. Peg Moscato read more

Needed to buy a new dryer. The salesman was very knowledgeable and helped me make a good selection for my needs. We set up a date for delivery, and I was very clear that it had to be a morning delivery. The salesman told me no problem. However, when the delivery people called me the night before, they could only say that the delivery would be next day, and they could not guarantee it would be in the morning. When I complained that I was promised a morning delivery, I was told they did not understand why I was told that, since they never promise a particular time of day. This left me in a great bind, as there was no way I could take the full day off work. So, great store, knowledgeable sales people, but lousy delivery schedule and customer service. read more