Bruce is amazing! He fixed my 20+ yr old washing machine a few months ago & this week worked his…read moremagic on my 20+ yr old dryer. He instantly knew what was wrong each time, had the right parts on his truck & both repairs were done on no time. He is a great guy, knowledgeable, responds quickly & his prices are more than fair. If I could give him more than 5 ***** I would.

Bruce did it again! This time for our dishwasher. Identified problem in just a few minutes. Came…read moreback a couple of days later to install failed part. Saved us from overspending on a new dishwasher because we had no clue it could be fixed. Thank you Bruce

Jim is awesome! I just moved into a new house and he helped fix a few minor bugs with my dishwasher…read moreand clothes dryer! Fast/Friendly/ Professional and a nice guy!

Jim is very knowledgeable about appliances & seems able to fix most standard household appliances…read more He has fixed both our washer & dryer & have had no issues. Some people have complained about lack of responsiveness but I have not found this to be an issue. Jim is extremely busy (speaks to his ability IMO) & prefers to communicate via text. He has no issues with a "just following up" text as life happens and a text may be missed. Jim is friendly, informative, professional & prompt. We have referred him to numerous friends and know other friends who use and recommend his services. I highly recommend Southborough Appliance Repair.

Franks has been my go to appliance store for over 20yrs! They have always been extremely helpful…read morein finding the right product for me. Their service team is best!!

Purchased a floor model. When it was delivered, it was missing several shelves and drawers. The…read morefirst set of shelves were delevered to Franks and thrown by the UPS carrier and smashed when they hit the ground. The first set of drawers were too big, and now they are saying that since the fridge was discontinued, it is harder to get parts (news to me that it was discontinued). There was a lack of communication, and from my view, a lack of wanting to make things right. Finally got the drawers today, and one is cracked. We had to fix it ourselves.

Filipp repaired our dryer which had power but was not heating. Not only did he fix the blown fuse…read morebut also changed out old/ worn out parts. He even changed out our dryer vent tube which was in a rough shape. All this at a very reasonable charge. He was very honest about what the issue was and didn't try to upsell anything even though we have an older dryer. He also gave us advice on general dryer maintenance which we really appreciated. Highly recommend and will definitely be our go to person for appliance repairs!

Filipp was so wonderful to work with! He was communicative about the appointment and even…read morevolunteered to come late after my working hours. He fixed the problem with my water dispenser and provided me with good ideas for keeping it in shape + keeping my other appliances running. He was incredibly friendly and kind and affordable. He will definitely be my go-to appliance person moving forward.

Update#3 Our PM…read morecalled Milton's, to, yet again send Justin out. This time to fix my dryer. Not only was Justin ON TIME but VERY pleasant to deal with. He fixed a squeaky dryer that wasn't heating up as well as it could have been. I couldn't be happier! Tx Justin! -M in Marlboro

**service review**…read more Wow! Customer service is top notch! I was immediately called back and always kept up to date with the status of my service call via phone, text, and email. They provided a 2 hour window and arrived on time. They were prepared with the parts which we discussed beforehand for our very old dishwasher and were in and out quickly. Justin was friendly, professional, and efficient. Will totally be using them in the future! Service diagnostic $109 Labor $30

I needed to upgrade my house service as I ran out of room, also needed to make sure our pool was…read morehooked up properly and to add an outlet for the garage. George came highly recommended. He made sure we knew exactly what was going to happen and when. I had made sure the crawlspace opening was big enough to get into (as you could barely fit a head through the hole in the wall) and made sure he had plenty of room to work in around the pool and were the original panel was. He was prompt, courteous, professional, neat and organized. He also took the time to make sure everything was working, that all areas were cleaned up and we knew how everything worked ( timer for pool and how the switches worked) when the job was done. Thought the job would have taken longer than a few days but he was organized, and efficient which I could tell made all the difference. Great job and guys all around. Thank you George and Nick.

George is amazing!!!! Our office did not have power this morning and George rearranged his…read moreschedule to come here first thing. He not only found the issue but called National Grid for us and stayed with us until they arrived. He already knew the issue and worked with National Grid to get it fixed. I can't say enough but George!!!! Best electrician I have ever worked with!!! HE IS THE BEST!!!!

We've used Certified Appliance Care several times over the years, most recently for our Speed Queen…read moredryer. Scheduling online was easy, and I received confirmation quickly. On the scheduled day, Lucas contacted me within the promised time window and gave me a 30-minute heads-up before arriving. Lucas is friendly, professional, and an excellent communicator. He quickly found the cause of the thumping, turned the drum, switched the rollers, and the thump was gone. He also cleaned and vacuumed the inside of the dryer and the vent. He charged the standard diagnostic and base repair fee, typically $189 plus parts, though the fee can vary by appliance. I strongly recommend Certified Appliance Care.

Lucas is very knowledgable, pleasant, and good to work with. He fixed our ice maker on two fridges.read more

We were unsure what type of vacuum to get, as we had gone 11 years with a Shark. We now have a…read morelarger apartment and a cat so we were ready to upgrade. Mike was such a joy to meet today. He was knowledgeable, not pushy, and honest with his opinion on what suited our needs. Such a great experience and would recommend! It's clear why he's been in business 29 years!

horrible - the old man that works there could care less and screws you over with the pricing. then,…read moreon top of that, insults women in particular when asking general vac. questions. he berates you and when wanting to buy a vac.- he does not even show you how good it is or how it can pick up dirt - he just vacuums over clean carpet. how can that show anyone the power of any vacuum. stay away and go with other businesses that show their customers respect. this old man is terrible.