Such a miserable experience. They didn't bother cleaning the interior or exterior of the car after they shipped it. Neglected to include car mats that I paid for. Unresponsive when I complained. Love Honda, hate this dealer. read more

Pacific Honda Service Department should be avoided at all costs. Trust me. Save your money and your time and take your vehicle to another shop or dealer. I've taken my CR-V there since I bought it from them new in 2019. Kieth was usually my service representative. I made an appointment with them for 11:45 on 07june2021 in advance, I scheduled a fuel pump recall repair (had to bring it in with less than 1/2 tank of gas and I did), an oil change and a tire rotation. The recall was free and expected to take an hour. When I got there early 11:30, both lanes were backed up to the street. By the time they signed me in and verified my maintenance scheduled it was 11:50. I was told it would take about 2-2.5 hours to complete, I informed them that I was waiting for my vehicle and would be there until it's completed. I was not offered any shuttle or drop off service. My car sat in the sign-in line for an hour and a half before it was even taken back to the service bay! I asked Kieth no less than three times during the process if they can still get this done and he said yes! Fast-forward to 3:30, several appointments that arrived behind me were all gone except for me, and after speaking with several of them in the waiting area earlier, they got more work done than me that day. Who pays over $100 for an oil change and tire rotation and waits over three and a half hours? On that day, I did, but I can assure you it won't go down like that again. An honest assessment and dedicated commitment to meet the time established up-front was missing here, as was keeping the appointment as scheduled not allowing a customer to sit and watch their car sit idle for an hour and a half. I wasted half a work day, spent more than anyone should for that service, and received my car back late, stinking like gas and with a string tied to my backseat headrest. No courtesy wash, no apology for it being late. These people do not deserve my business, nor yours folks. read more

At Pacific Honda "Service", it felt like they take delight in frustrating customers with policies and semantics!! Or in this case, a "misunderstanding!" On 7/1/2021, the Engine Light came on after getting serviced for a fuel pump recall. I called Honda "Service" to make another appointment, and they said the 19th. Really? Advisor mentions I could do a "walk-up." She explains "but they cannot work on my vehicle until everyone's car with an appointment is finished first." Thats understandable so I said I'll be dropping it off the next day. She said come around 10 am. I explained that if I dropped it off early, I could just walk home (2 miles) while it's still cool. She said OK...... AND NOTHING ELSE!! Next morning, I was first in line to drop off my vehicle and SURPRISE, they won't check me in. Agent explains to be "fair" I'll needed to WAIT until everyone for that day is checked in. "FAIR?" I said I'm just dropping it off and they can just work on it if/when time allows! "NO," the Advisor eventually came out and explains she made a mistake and what she meant to say was, not only won't they work on it until the others with appointments are addressed, but they won't even check me in!!?? These kinds of "misunderstandings" are so easily avoidable with an ounce of communication!! I argued with the Agents for about 10 minutes about their practice and lack of communication, then when the time came, it took all of two minutes to sign me in!! I think people are basically nice as they appeared, but it also seems this Pacific Honda "Service" takes delight in watching you get frustrated and will argue with you just to make they're point!! I love my Honda, but I dread the idea of going to Pacific Honda which happens to be closest to my home!!! I got my truck back 18 days later, thank goodness! read more

Story time: 3 weeks ago I was in the market for a new Ridgeline. It was a Monday evening and I visit this place. Park the car, no one comes out. Walk the small lot for 10 mins, no one comes out. Go inside, no one greets me (the lady at the desk was on her cell phone too busy to ask if I needed help). Look at the cars in the showroom for about 15 mins, not one person even approached me. I'm on the lot, inside the showroom, climbing in and out of cars for a total of 30 mins and no one, not a soul says anything to me. Oh, they were there. Don't get the impression that no one was there, there were a number of employees there. Any guesses what they were doing? Remember I said it was Monday night? Yep, all sitting g around the TV watching the game. Loud, boisterous, too busy to take care of customers. Sad. Go to another Honda, there is a good one out in Waipio and a good one out in Kaneohe. Drive the distance, save your money, and give your business to someone who wants to earn it. read more

Been here for two leases and each time it was always a breeze. Great service, everyone's friendly. Go see Bill, he'll take good care of you! Thanks Pac Honda sales team! read more

It's been two years after we purchased our 2017 CRV. Our salesperson Jordan Nip stills answers any questions we have regarding our CRV. This service is emplary and it speaks volumes. We will refer and recommend buyers to Pacific Honda for its quality, service and personnel. Sincerely Satisfied buyer Mahalo Gloria & Joe Menor read more

Hai was super helpful for us. We really appreciated his patience and detailed explanation and honesty. We can't thank him enough, by far the best guy during a stressful time. read more

I went back to Pacific Honda after leasing my Honda CRV Ex in 2015 from them. I wanted the New 2020 Touring Crv Hybrid. I have a very nice car to trade-in. They start by telling me $40,100.00 dollars for a Vehicle that lists for $37,100.00. They give me a lowball offer & an inflated price on the new car. This is dealer loyalty for a returning client. Be aware Pacific Honda wants to RIP YOU OFF...!!! read more

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Pacific Honda does not appreciate the local military community! They claim to offer a $500 military discount. In reality, this discount only applies when you use Honda Financing (we weren't aware of this until seconds before we took possession of the $40,000 car), which comes in at a higher percentage rate than what you can achieve elsewhere. And forget it if you're buying with cash - no dice on the discount. The sales person tried everything to work us around every corner to get us to move forward on the deal that we all had spent 2 days on. Even to the point, after several trips to his "Big Boss" and him not budging, to suggest we go ahead and get the Honda financing (2.9% ours with our bank was 1.79 excellent credit) make a couple of payments and then switch it. This type of scheming only works to benefit them. In paying the higher rates and establishing a loan at that means my bank would need to run my credit again (putting another inquiry and account on my credit file) and I would essentially loose the military discount through the cost of this type of deal. Total BS. The dealership has a $2995 markup on all there cars and that's above the profit that they would make from Hondas MSRP. Which is anywhere from 8 - 13 %. They lost the deal over $500 (we walked without the new vehicle) and painted a picture for us that they don't truly appreciate military here. Greed will not benefit you in the end. read more

Just finished purchasing our new car at Pacific Honda with Kyle Nakasuji. It was our first time at this location even though we are longtime Honda owners. Overall, it was an excellent experience from start to finish. The facility is very clean, quiet, and spacious--quite possibly the best waiting room of any car dealership on island. We especially enjoyed working with Kyle and never felt pressured or uncomfortable. He was thorough and didn't rush when showing us all the features of the car. He is probably the most knowledgeable Honda salesperson we've met to date. I also really appreciated Kyle's low-key style and sense of humor. To be very honest, we are a Windward family with grandmas who live in Mililani, so we've bought from the Honda dealers closest to those areas and I never, ever thought I'd even browse at Pacific Honda. Too townie for us, I thought. Well, shame on me and never say never! Looking forward to purchasing another Honda here in the future! A hui hou, Kyle! read more

Please, do not come to this dealership. Save your time and money by driving to Windward Honda instead. The sales people just want to rip you off. Their finance personnel is also untrustworthy. "Make you a believer". They made me a believer alright. They made me a believer not to do business with them. Pointers: *Poor Customer Service *Rude staff *Typical Stealership tactics *Sales People will lie to rip you off *service department sucks *Made up fees read more

I am from Maui and I knew I wanted a specific car. I found yosuke on instagram and asked about the car I wanted. He was so cooperative and reliable! FaceTime with direct answers. I flew out couple days later and purchased the car the same day. Yosuke made the entire process super easy! I will be referring all my Maui friends to him! ASK FOR YOSUKE! read more

We worked with Yosuke after having a very difficult time finding a van that met both our financial and family needs. He was AMAZING, very willing to help us, straight forward and he found us the perfect van! He was also knowledgeable with regards to how to maintain the seats in Hawaii, how to find accessories we wanted and helped us negotiate a more than fair price. He and Pacific Honda have certainly gained our business. Please ask for Yosuke if you are looking for your next vehicle! -Kelly Fam read more

On August 14, 2020, I decided to visit PACIFIC HONDA in high hopes to trade in my Mazda 6 for a Honda Accord. Prior to arriving to this location, I already knew exactly what I was looking for & wanted, being I've previously had a Honda Accord Coupe. So, before arriving, I did my research with intent to be prepared upon arrival to the dealership. Upon arrival, I approached the receptionist desk & inquired about viewing inventory & a possible trade-in. I informed her that an appraisal on my Mazda 6 would also be needed. She then appointed Edwil Nacional to further assist me. As Edwil approached me, he pleasantly welcomed & greeted me with a smile & friendly eyes. Even though, Edwil was wearing a mask, I could still see that a smile was present. This greeting was indeed refreshing! Edwil was extremely personable & attentive as he asked me what exactly I was looking for. Instead of Edwil rushing & promptly trying to show me every single vehicle on PACIFIC HONDA'S lot, Edwil was patient & took the time to learn about my car interests to build rapport. Edwil's product knowledge was rather exceptional! After Edwil & I discussed my vehicle interests, he then proceeded to show me all of the vehicles that matched my needs. In the meantime, my Mazda 6 was being viewed for an appraisal. In the midst of this process, I was torn between two vehicles. Thanks to Edwil's product knowledge, I was able to make a decision, without the feeling of settling. I felt no pressure with my final decision. The vehicle was perfect! & I loved the color! At this point, Edwil continued to provide outstanding customer service effortlessly! Now, it was time for the financials. The part of the car buying process that everyone dreads, & for good reason! Needless to say, I was to return the following business day to proceed with the trade-in process. On August 17, 2020, Edwil gave me a courtesy call to confirm our set appointment for that morning. Upon arrival to PACIFIC HONDA, again, Edwil kindly welcomed & greeted me! As we proceeded with the deal, an unforeseen & unpleasant experience, circumstances, complications & frustrations arose while dealing with financial manager, Alex Shu. Meanwhile, Edwil continued to remain professional, kind, patient, supportive, dedicated, determined, sweet, & compassionate! He was there with me every single step of the way, ensuring that my needs were met. I remember him telling me to smile & that we will work everything out. Edwil truly & honestly went above & beyond to make sure of that! He then consulted his manager, David Hata for further assistance. On the verge of tears, I then felt a sign of relief. Because of Edwil, I was able to smile again! He displayed that he genuinely & truly cared about my well-being & me being able to get the vehicle I had desired. Solely because of Edwil Nacional's incredibly exceptional customer service throughout this entire process, I decided to proceed with the trade-in. I am ever so grateful for Edwil's kindness, knowledge, patience, guidance, support, dedication, determination, & compassion! He treated me with the upmost respect! I wasn't just another number or deal to Edwil, I was treated as a human. My experience at PACIFIC HONDA was indeed bittersweet! Edwil definitely provided the sweet & more! Edwil's customer service is commendable! & honestly, I couldn't thank him enough for all of his continuous dedication, support & determination to make sure that I was satisfied & left with the Honda Accord that I truly desired! I recommend that whenever you visit PACIFIC HONDA, you request for Edwil Nacional. Edwil Nacional, Much Mahalo!!!!!! read more

Pacific Honda with terrific staff member, Hai Nguyen, professional, knowledgeable, courteous, friendly, respectful, everything a car salesmen should be. read more

It's truly amazing how terrible their service is. The last few times I call, I've gotten sassy employees who refuse to help in any way or walk over to other parts of the same building for an answer. I eventually reached someone relatively new (and not yet broken by the company) who was very empathetic and helpful. She actually got a hold of the rep 'helping' with my car repair and found out that my car was done, and just sitting there waiting to get picked up. Nobody had called me about it. read more

I was in this dealership on Friday 7/22/22 with my husband. He had previously bought a car and decided he didn't need the extended warranty so we came in to see if we can cancel it. Upon arriving we weren't sure who to speak with and approached someone to ask. Was advised that a finance manager was who to speak with so we waited. We sat at the table for quite some time so we walked around to find someone and while I was walking, there was a white dog that was barking at me profusely and looked as if it was going to bite me. A guy (somewhat feminine with a significantly receding hairline) came out of the office and grabbed the dog and went back into the office. He just looked at me like I was the problem that his dog was barking. When he was back in the office there was another person (assuming it was a manager with black hair) and they seemed to have a good laugh about what happened. Being shocked that a business allows pets to come storming out the door I was more in disgust that this matter is allowed to happen! I'm not the type to complain but this is a liability! I'll be actively looking to address this matter to who runs this place. read more

Terrible manufacturing made, I got 2018 Honda Odessey. They had a recall after I got the latest recall on fuel injector replaced. Then, 6 months later, I got related problem with fuel pump being broken , then I got charged For $375 to to check what's wrong with it. Then found out the is the fuel pump is not working AGAIN after the replacement, and I have to pay $4,000 more. In meanwhile they have a recall on Honda Odessey 2021 fuel pump recall. So the point is, the manufacturer made a bad part but they don't want to fix their problems. But they want me to pay more to replace it. I called customer service and the manager said there's nothing he can do about it. Terrible service and terrible company. The manager Keith gave me a 1800 number that can help me , but that is automated and doesn't let me speak to an actual person read more

Excellent service provided by Hai Nguyen. Went to see him over a couple of visits to test drive and ask questions. No pressure to buy or lease... he asked questions about my family, reviewing our current and future car/transportation needs. He found us the perfect CRV and we are all very satisfied with the genuine and pleasant help he provided. He is highly recommended over other sales people as he is friendly and professional. We will be back in the future when my girls are ready to drive their own Honda! read more

I have been servicing my car at Pacific Honda for years, so when I finally decided it needed an upgrade, I decided to give their Sales team a try. I had a great experience buying a new car from Edwil at Pacific Honda. He was friendly and professional from the very beginning. I was looking for a specific car that i saw advertised at a great price and he had it ready to go for me to take a look at. He was very knowledgeable about the features and benefits of the car. After getting my current car appraised, I was unable to get the value I was looking for on my trade in and thought I was going to have to walk away and figure out other options. Edwil was able to help find a way to still make the pricing work out for me despite that. I ended up walking out with the car I wanted at the price I wanted and couldn't be happier! A big thank you to Edwil and Doug who stayed late to help me get everything finalized. It felt like they genuinely wanted to help me get the car I had been looking for, and were willing to help make that happen however they could. If you are even remotely considering getting a new car, I highly recommend talking to Edwil at Pacific Honda! read more

I visited Pacific Honda and was pleasantly surprised by the great service and professionalism they provided. The other places I went to, were trying to force me to buy what I did not want. I recommend Eric Stephens as he was just great to work with. The manager came out to say thank you which has never happened to me before, my wife and family even said "wow, this company is great". In this time of low inventories, Pacific Honda knows how to treat you right, not say take it or leave it. I highly recommend going there before you buy anywhere else, you'll be glad you did. I live on the other side of the island, but I'll still tell my family and friends it's worth the trip to downtown...and call Eric before you go ! Mahalo Eric ! Sorry I took so long to post this review, everyone there was great ! read more

Super shady and unprofessional!! Made an appointment to see a car, came in that day, and the salesman said car was being serviced? Never got a call or a text. I told him I will be in the next day and set up an appt again (2nd day rescheduled work), and also scheduled time with my mechanic to look at the car. Get a text later that night the car is sold!#%# Huge waste of time. He had every opportunity the previous day to let me know car was being serviced and could of held off on the car until I came in the following day. Is that the type of laziness, greed and selfishness typical of Pacific Honda? I also asked to speak to management....Crickets Zero stars if I could read more

We have been buying and servicing our Honda vehicles at Pacific Honda for the past 20 years. From the sales people to the service department they never fail to give us their best which is why we always buy our cars there. read more

I had a terrible experience at Pacific Honda when I was helped by Gordon. We spent more than an hour there waiting for reports and to test drive the car. Afterwards, we were told the retail price and there was no negotiation at all. I brought up KBB, hoping that we could decide on a more reasonable price. Instead, Gordon informed me that KBB is obsolete. Umm... except for the minor detail that everyone uses KBB to determine pricing. I may be young but I wasn't born yesterday. He was also pretty disrespectful and condescending once he realized I wouldn't be deceived into buying a car for a very marked up price. read more

I had the worst first experience at Pacific Honda. I normally take my Honda to Windward Honda, but today I had a warning light come on as my tire was "low pressure" while driving to work over the Likelike. My office is 3 blocks from Pacific Honda, I thought, I'll pull in and maybe they can help me. Big Mistake, Big!! They take care of all appointment's first and even those with appointments have to wait to be seen by an advisor (15 to 30 minutes). 1 hour later, no one called my name to "service" me. I asked the guy receiving all the cars, "is anyone going to help me?" He says, "Oh I really don't know, they usually take all the appointments first." I said, "can I leave my phone number, I have to get to work." He says, "yes, they will call you when they need to collect information from you." Left and went to work. 5 hours later, I get a call asking me for my name so they can put me in the system!!! What the hell! It was just a FLAT TIRE!! I could've changed the damn tire myself! BUSY is not the word . . . poor coordination of services appointments and customer service. I watched people who had appointments shake their head and become frustrated over their wait time and they had appointments. Hired a tow truck and got my car out of there!! Never again . . . and believe you me, I will tell everyone about this experience, appointments or not! The advisor who called had the audacity to say when I asked why it took them so long to call me, she says, "Did you see the line of people who were waiting before you? I said, "yea I did, and they had appointments." The non-appointment people, get called back in 5 hours. read more

I hate having to write this review about a Honda Dealership being that for so many years, maybe over 30 +, I can't remember exactly for how long, - I've been a "Honda Girl". I've bought two Honda SUV's outright in CASH, followed with leasing for the past 7 years from other dealerships; California, Maui and Texas. My last lease matured this month, and because I work close to Pacific Honda, I opted to go there. What a bloody mistake! My feeling for Honda's has been tainted and I should have followed my gut feeling and driven over to the Windward Honda. Long and short of it is: Young, immature and very dishonest and greedy salesperson, "Wm. F" who has no clue as to what he was doing (or maybe he did) that I finally had to demand another salesperson assist me. Gordon Santucci stepped in and was able to calm the waters, however there was just so much he could do. Then came the finance guy: Alex Shu, He was most condescending, rude, and talked down to me in a threatening manner as though I was a 3rd rate citizen. He's demeanor was that of 'bulling" - something I thought 'we' as a Nation were attempting to correct! But then, I'm just another "Women" and older one at that. Now I'm stuck with a cute little FIT, even after I told "Wm. F" and Gordon at the time I was in the showroom, that I'd rather wait for the HR-V SUV Crossover, which the salesperson "Wm. F" told me they could not get for several weeks. WHATEVER!!!! All I can say is: DO NOT BUY OR LEASE A CAR FROM PACIFIC HONDA. Go to the other place where people claim "Made a believer out of them." BTW: One redeeming quality for Pacific Honda is: 'Ron Cassidy' in Service. He is a jewel, caring and goes the extra mile - and thanks to Gordon Santucci for your help and concern. read more

Every time I call to try to schedule an appointment with the services department, no one picks up. Literally every time I'm transferred to them, I never get a hold of anyone. I have to walk in and take time out of my busy day just to make an appointment. I live in Honolulu but I'm going to schedule with Windward Honda, because the drive is worth not dealing with people who can't even fix their own automated messaging system. read more

I was helped by Yosuke and he helped get a decent price on a nice car and was willing to help with our budget, he was so nice and a great person and provided great service, we came in looking for a car and left with one that I love under our original budget and then the finance manager Doug did such a great job trying to find us the best apr to help save money and came through.Great customer service and great attitudes that are there to help make customers happy. read more

I had already test drove something I liked at another dealership, and wanted to try the AWD HR-V - which is awesome by the way! Jordan Nip greeted me when I walked in to Pacific Honda, offered me coffee (which was also great) and we drove a 2WD HR-V, had to stop for gas, which allowed him to take time for additional features presentations. He was great when negotiating, on point, asking the right questions, and he was so personable, conducted himself with aloha. He was able to provide me with a great solution and I drove away SO happy in exactly what I wanted. Everyone else at this dealership was also friendly. It's a great atmosphere decorated with Clark Little photographs. There is a space for kids to play and a comfortable area to lounge. I give the whole experience - 5 stars! read more

Excellent sales support - we were able to quickly and easily purchase a car for our daughter living in Hawaii all the way from Louisiana. Doug in Finance was very helpful with the wire transfer information and we feel like we got a bargain - very competitive pricing on a preowned Accord. Would recommend this dealer to anyone looking for a relaxed and non pressured sales experience from quality people. read more

Pacific Honda always provides great service!! I leased my first car here 3 years ago then recently purchased my first car a couple of weeks ago. Brian McKibben and Doug Oda were extremely helpful and kind. They made sure I was taken care of and got me in a car that I loved. I would definitely recommend anyone to Pacific Honda for their exceptional customer service. Thank you again Brian and Doug! read more

Ive been looking for a mini van for quite sometime now.. i've done some research about all the mini vans out there and have decided to go with Honda Odyssey. My Sales person was Edwil and definitely recommend him to EVERYONE!! He is super helpful and knowledgeable. I have contacted Edwil multiple times (like annoyingly) to ask many questions.. I wanted to make sure that my decision with the Odyssey was right. He was so kind enough that he answered ALL my questions and made me at ease. Also, because i live so far away from town, and knowing how long the process would take with purchasing a car, he made EVERYTHING convenient for me and even offered me a car delivery to my house (which i declined). All the paper work and transactions were smooth and easy and had my car washed and ready to go!! It took me maybe half a day and picked up my car the next day (It took me whole two days last time i purchased a car from another dealership lol). I would like to thank you to the Pacific Honda team and SPECIALLY Edwil for my greatest car purchase!! read more

Pacific Honda - 2020 Honda Odyssey EXL - Car Dealers Near Me - Honolulu, Hawaii

Wanted to say thank you to Jason Thai who helped to get me an awesome awesome deal on a 2020 Honda Fit. He listened to my needs and what I was looking for as well as my budget. Im so happy with my new car! A week later, my mom wanted to purchase a vehicle as well. He got her an awesome awesome deal on a 2018 Fit. She is absolutely in love with her car. If anyone is looking for a new or used Honda, please see Jason Thai. I promise you'll be happy you did. He is very knowledgeable of the vehicles, and will work at getting you the best deal for your budget. Thanks J!!! read more

Go see Jason Thai anytime you're trying to get a car here. He knows what he is doing and is very knowledgeable about all the cars. He is also very perceptive to what you want by asking the right questions to help you decide on what you want. Everything went smooth without any BS. Thank you! read more

Very, very pleased with my purchase experience. I had gone to another Honda dealer on the island and it was bait and switch, so I was wary. With Pacific Honda, the salesman did not try to convince me to get a larger or different car or add dealer installed accessories. I walked out of the showroom with that car, that day. He programed my phone to the car, and showed me the different features so that I could drive it confidently. He even accompanied me to my home so I could swap cars. There was NO pressure to use a leasing program or their financing. The maintenance contract and extended warranty was offered, but no pressure applied to buy it. Other than the price negotiation process, the entire purchase was stress free. Within a week, I got an invite to a "get to know your Honda" session which occurred 2 weeks later. It included a session with a Honda mechanic specific to my model of car, where he showed us where to add fluids, where the jack goes if I have a flat tire, and answered all the mechanical and technology related questions I had on my Honda. Other than the dreaded price negotiation process, it was a fantastic experience. read more

Jordan Nip was excellent from the very beginning of our car shopping experience! We reached out to several dealerships durning our search and none of them were as professional and helpful as Jordan. I was never hounded for a sale nor did we receive generic follow up emails/calls daily, like we did with other dealerships. I reached out on Pacific Honda's website and Jordan responded very quickly with the information requested. Jordan was extremely knowledgeable and very quick to answer my MANY questions! After the test drive, we still continued to communicate via email even throughout the negotiations process. This was the easiest, smoothest and least stressful car buying experience that we have ever endured. We never once felt like we were getting haggled or pushed into something just to make a sale. Even during the times of COVID, the signing processes was super easy and quick. I highly recommend Jordan and the Pacific Honda team! read more

If you appreciate any semblance of efficiency DO NOT COME HERE. We were told for thirty minute that it'll be done any minute now, when Bill KNEW we were on a time crunch after telling him so. Got to the dealership around one and didn't leave until 4:30. They have NO regard for anyone else's time as long as they get their fucking commission. read more

I am updating a previous review that I gave to Pacific Honda. On an afternoon after work I decided to go back I had seen on their site a 2019 Honda Fit. Bob had responded to my previous Yelp review which was not the best. He apologized offered his services to help me find a car. I first thought I wanted something brand new 2022 Honda Civic that's what was in my head. For those of you looking for a brand new car be aware there's a bit of a learning curve on the new cars they're beautiful all the bells and whistles and if that's what you're looking for Pacific Honda has it it was just a bit too much for me. When I saw the Honda Fit on their site I took a drive down and met with Darius the car had been sent out to be detailed and he thought it had not come back one of his co-workers was standing nearby and mentioned I saw it upstairs . Talk about meant to be. Darius was extremely helpful. He brought the keys yes this car has keys not a push button we went on a test drive. He answered all my questions was courteous, professional and listened to what I was saying. I'm kind of customer that appreciates when somebody here is what I'm saying to them. He was exceptional. Came back purchase a car with three years of maintenance. I am one of those females that don't know much about cars except that I want the air conditioning cold, a great radio and comfort on my driver's seat that was the number one thing I wanted the comfort. 2 hours later I am the proud new owner for 2019 Honda Fit it's beautiful to add to it a number of events have happened in my universe that have caused me not to be able to pick up the car. Thank you Pacific Honda for getting the car to me in makiki. To Darius and Bob thank you. You have helped me more than you will ever know oh, I know it's a car purchase but to me it is so much more. Again if you're reading this review it is an update from the first one on which there were two stars this one has 5 I guess the point being if you see something that you're really interested in and maybe you've been there before give it a second chance you never know unless you ask. read more

Worst experience ever!!! Wasted over an hour of my time and then had the nerve to say I was wasting their time cause I wouldnt sign RIGHT THEN AND THERE. Even though I told numberous people I wouldnt be signing that day, I would come back the next day with my wife if the numbers were correct. Car was in HORRIBLE shape for 21k, I could of bought brand new for 4k more. Floor manager was rude and thought he was "the man" Dont come here!!!! Save your time and go to Tony Honda. They have way more courteous salesmen and dont waste your time. read more

We had a bad experience. Went in to check out the 2020 Honda CR-V since it was advertised 0% financing. Salesman was not wearing mask properly. The whole time we checking out couple cars he was looking at his phone. Only time he tells us about features of car is when we ask a question. Didn't need to test drive because I already test drove one at Honda Windward. We decided to try check out Pacific Honda even though we heard of others having bad experiences there. But we wanted to see what they got to offer because it was in town. BiG mistake! Salesman came down with paper showing 6%, 8% and 9% interest rate!!!! Holy cow!!! I thought what happened to 0% ...thought that was bad but then I look over on the pricing side on the paper... the price of a 2020 CRV EX model was $34,000!!!!! For a last year model car he was going to start with that price ???!!!! Seriously??? Honda Windward started pricing at 27,500 for same model and went lower with discount plus they showed financing at 0%, 2% and 4% rates. That's without pulling credit and filling application! Brah ! this guy was going to rip us off. I asked I wanted to see the real numbers as if I was to buy the car now and don't want to waste time going back and forth. I didnt want to waste time just to end up with negotiated price of what Honda Windward was giving us as starting price! Also, I ask what happened to 0% financing. He told me it's just a worksheet . Wth?!! He told us if we want 0% he needs us to fill out application and pull credit! Holy shit!! This guy wanted to pull our credit even before negotiating price of car and would not put 0% financing to see how much monthly payment would be. Hmm...Thought he said this is just a worksheet???!!! I already felt we were getting bullshits from this sales person and didn't want to stay there any longer. We asked for our key back for our car since we were going to trade it in and left! We didn't want to stick around and waste our time just to go back and forth with numbers that started really high. We outta there. I'm done with Honda's. This left us a really bad experience. I would recommend if you really want to get a Honda, to go to Honda Windward. We ended up purchasing a car with Toyota instead. This dealership needs to re-train this sales person. read more