I guess I should have read more reviews about this place before I brought my truck in... You know…read moreyou're in trouble when you pick your vehicle up and the guy at the counter asks you after he collects your money "you know your check engine light is on right?" "Not when I brought it in" I said and was told that that's not their problem. They had done a diagnostic when I dropped the truck off and there's no mention of a check engine light. I brought it back in and they found that my glow plugs went out. "That happens all the time and we won't fix it for you unless you pay us" is what their mechanic Josh actually told me. Well it happened in their shop but I suspect it does happen quite a bit in there. So to sum it up be prepared to get your vehicle back in worse shape than when you brought it in and that you'll have to foot the bill for it.

I had the absolute worst repair experience of my life with this shop, which surprised me because I…read moretook my car here a few years ago and everything went fine. But this time, the owner Steve was rude, unprofessional, and misleading, and our car left with a new issue that they caused and refused to fix and is now having the same problem that we took it in for less than 6 months later. Our car was having issues starting and lights on the dashboard were out like the speedometer and gas gauge. When we brought it in, Steve kept getting our car confused with other cars and originally quoted us the wrong work. Then he called back and said they had the wrong car, quoted us for new alternator and battery. We asked about the dashboard lights to get the full quote and he impatiently said they couldn't even look at that yet. He refused to talk about it, said he needed to do the other work, which didn't seem true but we decided to go ahead with the other work since it was already there. He called after the initial repairs and said they noticed the dashboard lights were out, like that was something new. And that their electrical guy was out of town for 2 weeks. I asked why they never told us that upfront, we could have waited to bring it in, and he claimed we'd never mentioned the issue! I mentioned it in detail when I scheduled the appointment and me and my partner had brought it up several times since, every time we talked to him, including a few hours ago that same day. It was confusing and sort of scary. I couldn't tell if he truly forgot, which seemed impossible, or was being intentionally manipulative. He suggested we drive the car home and bring it back in a couple weeks for the other repair. When I said it was dangerous and illegal to drive without the speedometer or gas gauge readable, he said it was "only a mile" so it was fine. He essentially advised us to break the law and risk our safety. We said to just keep it there until they could do the repair. They had our car for almost A MONTH waiting for the electrical guy then having it seen at an electrical shop because they couldn't figure out how to fix it. When the repairs were finally done, he called and said, "It's fine if the new odometer reading is 30,000 miles higher than the old one, right?" What?? Apparently replacing that part with a used one changed the reading and there's a way to fix it but he refused and said we'd need to do that elsewhere. We were given no warning that it would happen prior to the repair and we complained but he wouldn't make it right. Any time I tried to communicate my concerns about what was going on, Steve was downright mean and condescending. They gave our car a new issue and refused to fix it. It has an incorrect odometer reading that will cost extra money and time to fix. We were able to successfully dispute the charge for the dashboard repairs as it was clear the shop was in the wrong, but that doesn't fix the problem. And to top it off, less than six months later, the car is having starting problems again and one of the dash lights is out, so whatever they did didn't fix the underlying issue. Horrible repair shop, horrible experience. The whole thing was so stressful and upsetting and a waste of A LOT of money. I don't know what happened since a few years ago, but do not go here.

First time customer here. Luke was great on communication and got the job done fast…read more Thank you again for the speedy service.

Initially, all was good. When the belt started squeezing after a week I got it back to their shop…read morefor an adjustment. I was surprised when it was done, that they charged me labor for the adjustment. There's no value in charging customers for work that should've been done right the first time around. I went out of my way from lakewood to Elk Plain for this work because of cost but I won't be going back. bummer.

Truly had such a great experience with this shop from beginning to end! Their 5-star reviews…read moredefinitely speak for themselves. Beans and David are amazing! Thank you to everyone who worked on my car and how easy the process was. Stress free and I didn't have to pay out of pocket trying to get a rental. If I ever need repairs, I know where to go !

I had a minor scrape and dent. They gave a quote within my expectation. They did the work…read moreprofessionally in the time they stated. Everything looked good. I recommend this business.

I've been to this shop three times now, all for routine maintenance on two separate vehicles (two…read moreoil changes, brake fluid flush and a front brake job). I've interacted with multiple advisors and a mechanic and so far the experience has been excellent. Communication has been solid, their pricing is in line with other places, they use good quality parts and fluids, and they have an excellent warranty. Can't find anything to complain about.

These people need a lesson in customer service for real! I took my car in there to find out if my…read morefour-year-old transmission was still under warranty. They charged me $189 to do unnecessary tests only to tell me that it wasn't?? Why wouldn't you just tell me that upfront? WTF

Hello Scott Mathis here, an update to my last review. Was very satisfied with their work and was…read moretaken care of the next day. Just today April first I went by to inquire about a motor in my window the secretary there said she had an opening April 29th, bummer No can do on that one There is some nice weather coming up need that window going up and down. Anyway if you need something done right away that might not happen. That's too bad I was hoping they would be my go to mechanic that was right across the street but I guess I can only use them if it's not an emergency anddon't need it done now. That worked the last time but not this time. Scott

Go to spot for when I need an oil change. Love that you can make an appointment via text. Staff is…read moresuper friendly & the price is reasonable. My car is usually done pretty quick. I'll continue to bring in my car for service.

I was stranded with a dead car battery parked across the street. Shop was already closed but a…read moreworker noticed I was having issues and offered to help anyway. I never got his name, but he truly helped me out and showed me real kindness when I was in turmoil in the boiling sun. Thank you, sir. I appreciate that more than you know!

Great local shop! Doug and his team do great work here with VERY reasonable prices & time frames…read more I came for an estimate on Mon, dropped of on Tues, then ready on Fri! For a front bumper repair: scratch/paint chip. The estimate was very close to the final price & the work was exceptional!

Worst follow up and customer service I've ever experienced. While dealing with an auto accident,…read moreisn't enough to get somebody's anxiety up dealing with Meridian collision will cost it to go to the next level. After scheduling my first appointment and it being canceled, because apparently they weren't gonna be open on the day they originally scheduled me upon getting a estimate done and may requesting factory parts. I was told that couldn't happen without talking to the insurance company that's paying the bill first. Even after discussing with the insurance company, what my wishes were Meridian collision estimator told us that can't be done. And that the insurance company wouldn't do it even after explaining to them my conversation with the insurance company they refuse to follow a simple direction of getting a new estimate, put together and sent over in a timely manner. At which point they told me I should find another collision center, which I will happily do. If you're looking for customer service, this is not the place for you if you're looking for cheap parts and cheap labor this might be your fix.

My car was broken into while They had possession of my car…read more I had to incur this cost against my insurance. It took over a month for repairs. They sent my car back missing huge obvious pieces 3x!!! Missing the entire wheel well cover the first time the 2nd time missing part of the front bumper and the 3rd time still missing a part of bumper. My window is not fixed correctly it's very loud now and my undercarriage of my car looks to have a lower clearance now. I wouldn't not recommend this place to anyone. I don't know a ton about cars but I knew each time they sent it back there was boldly obvious things missing.

Smitty detailed all my needs and the services I requested and exceeded my expectations!…read more I had an excellent experience with Titus Will Collision Center in Tacoma. The entire team was professional, friendly, and communicative from start to finish. They kept me updated throughout the repair process and made everything as smooth and stress-free as possible. The quality of the repairs exceeded my expectations. My vehicle looked like new when I picked it up, and the attention to detail was impressive. What really stood out was their honesty and transparency. Not only did they complete the work efficiently, but the final cost actually came in under the original estimate, which was a pleasant surprise. I truly appreciate their outstanding customer service, quality workmanship, and integrity. I highly recommend Titus Will Collision Center to anyone looking for reliable, high-quality collision repair in Tacoma.

Smitty, was outstanding, and fun to work with. I came expecting to pay big moo-la and he fixed the…read moreseatbelt that was locked in about 10 minutes (at no moo-la expense!). He even let me watch and I got to learn another bit about my car and its quirks and my quirks too, since I am partially deaf! Thanks Titus-Will you did good! CW-op 8/18/2026