We've purchased a few items from Aéropostale over the years, but had never been to this location…read moreuntil last week. When we received our latest online order, one of the colors for an item was not what it looked like from the webpage (online shopping, you know how it is) so we wanted to see if we can either return/exchange it. We were lucky that Aéropostale was located at The Outlets at Orange (formerly The Block at Orange) and that we happened to be in the area. There were a few customers in line but they were rung up quickly and efficiently. Once we got to the register, the employee was very attentive and kind. She walked us over to where the item was, so we can see if there were any in the size and color we wanted. We found what we needed right away and we were able to exchange the item quickly. Not only that, we were also able to get a small refund due to the tax rate being lower in OC. The store is sufficiently stocked and easy to shop.

I had to exchange some pants that I bought, so I came in but didn't have the size I was looking…read morefor. I went to the register and asked if they had them in back-stock but they didn't. An associate named Alexis was very helpful and helped me get the right size to ship to my house instead. Thank you!

Great quality jeans! Pricey but worth it for the impeccable quality. Came here yesterday for a…read moregirls day with my bestie and Vyta (so sorry if I'm spelling your name wrong) made us feel so comfortable and helped us try on the best options based on our likes and dislikes. The staff is so nice and will definitely be back.

Popped into this Madewell for an in-store pick-up and had a solid overall customer service…read moreexperience! The shoe size I thought I needed ended up being way to big, they didn't have the size I thought I needed, but the employee brought out the closest they had and it ended up being the perfect fit. I was in and out of there quickly and she honored the online sale price that was listed for the shoe (it was a great price). I generally love Madewell for balancing everyday wear and some work attire and would definitely come to this location again.

Pretty standard selection that you would find at any Urban Outfitters found in a warmer climate…read more Trendy casual clothing and merchandise at reasonable prices. No hassle shopping experience here.

The blonde girl worker wearing a white tshirt, a small denim vest and a long skirt was following my…read moreboyfriend around the store assuming he is trying to steal something while we shop. Mind you we just came in to do some return and exchanges and just to shop around. I'm assuming because he's brown and she doesn't like people with melanin because she didn't do that to any other guy in the store. I thought it was a bit weird but I saw her staring and eyeing down another girl who looked Indian as well and literally scoffed behind as the girl was just looking through the clothes. She wasn't making a mess or anything. The workers were honestly all kinda rude even the girl who helped me check out. Guess yall didn't train your employees on not to be racist but it's Newport I expect nothing less.

I have usually ordered online but went to the store today and had a great experience!…read more My mom accidentally paid for the membership for a few months after buying me Christmas gifts (oops) so we went shopping to spend the credits she had saved up in her account. Mikael was so helpful, friendly, patient, and thoughtful. We couldn't have left happier - truly appreciate him for going the extra mile and making sure that we liked everything that we got!

Fabletics has a lot going for it in terms of selection and value, but the shopping experience was a…read morelittle too hands-on for me. I happened to stop in during a 50% off sale, which made the pricing much more appealing. I walked away with two pairs of leggings and a sports bra for under $150, which felt like a solid deal considering the quality. There was a great selection of leggings in different styles, colors, and fits, so it was easy to find several options I wanted to try. The fitting rooms were also a standout. They were clean and well maintained, and I loved that there were iPads inside where you could request another size without having to get completely dressed and venture back onto the sales floor. Such a simple feature, but incredibly convenient. Where they lost me was the service. I completely understand employees wanting to be attentive--and I imagine loss prevention plays a role as well--but this crossed the line from helpful into overwhelming. While I was looking through leggings, four different employees approached me within about two minutes. Even after politely letting them know I was okay and just wanted to browse, employees continued circling back to check on me. At a certain point, I felt like I couldn't comfortably shop. Ironically, I had planned to grab another pair of leggings, but I was so tired of being approached that I decided to pay for what I already had and leave. There's definitely a balance between attentive service and giving customers enough space to browse, and this visit missed that balance. Great sale, impressive selection, good-quality pieces, and excellent fitting-room setup--but sometimes the best customer service is knowing when to give someone a few minutes to shop in peace.

Trang gave me such an amazing experience! She introduced me to a new skincare line, Cle de Peau,…read moreand it is truly luxurious. Everything felt so high end and beautiful, and she explained it all in a way that was easy to understand without feeling overwhelming. She also helped me find two perfect new lipsticks from Chanel. They were shades I wouldn't have picked on my own but ended up absolutely loving. Trang really listens and has such a great eye. She made the whole experience feel relaxed, thoughtful, and special. I'll definitely be coming back to see her again!

Neiman Marcus located in Fashion Island in Newport Beach unfortunately I can't have a good rating…read morefor this place. It's on the fence as far as I'm concerned. Because the store is a high and retailer they only cater to the extremely wealthy most of these people send their shoppers to pick up items that they already ordered online clientele is very low at the store. Customer service not so friendly I can't tell about the selection since I wasn't able to browse the entire store. I was there on purpose to visit the Louis Vuitton store located in inside.

I want to give special recognition to Catherine in Asset Protection at Nordstrom South Coast Plaza…read more I had lost a pair of very sentimental black-and-white scalloped sunglasses that belonged to my late mother. They are irreplaceable to me, and I was incredibly upset thinking they might be gone for good. Catherine treated the situation with real care and urgency. After I spoke with her, she reviewed the video footage right away. She found me on the footage, confirmed the time I was in the store, and saw the key detail that solved everything: I had walked out of Nordstrom with the sunglasses on my head. Because Catherine caught that detail, I realized the glasses were not lost at Nordstrom and had to be at my next stop. I called Free People Movement in Marina del Rey, and they had them. I got them back. Catherine's professionalism, patience, and attention to detail made all the difference. She didn't dismiss the situation. She helped me figure out what actually happened, and because of her, I was reunited with something that meant a great deal to me. I have been a Nordstrom customer for many years, and people like Catherine are exactly why Nordstrom has always stood out to me. Please make sure she and her managers know how grateful I am. She was extraordinary.

Truly amusing how wide of a range one can experience in customer service on a single visit at this…read moreNordstrom. (It was consistently this wildly different during each of my last 6 visits or so.) Some of the associates are extremely helpful, genuinely amiable and make every customer feel valued (today, that was Mimi, from the Trends section on the 2nd floor). She asked about my day, quickly and kindly helped with my transaction and left me with a smile. Unfortunately, just prior to working with Mimi, I had attempted to request help from an associate at the Reformation section, to no avail. Initially, I noticed an associate chatting with other customers while behind the counter (this was around 1:30 pm on a Saturday) and the associate, Julie (I believe), asked me to wait a minute because she would be right back. After waiting at the counter for several minutes I lost hope and went over to another counter. Later, when I came back around I saw the aforementioned associate ringing up other customers at a nearby counter. I'm not one to make presumptions, but it did come across as if the associate cared more about increasing her immediate sales volume than actually assisting customers. At the very least, it would be nice if she had kept her word after telling a customer she'd be "right" back instead of ghosting them. Overall, I would give 5 stars to half of the employees here and 1 to the other half. Consistency is key!

The customer service provided during my visit on 4/19 was pleasant. By far the best experience I've…read morehad in any Ann Taylor store! Thank you, Marjorie!

Since starting my new job, I've had a more professional dress code to adhere to so Ann Taylor is my…read moreclothier of choice. Ann Taylor Factory at the Outlets of Orange has a fairly standard clearance section. I ended up grabbing 3 pairs of trousers for $24.99 - $29.99 each. The store is fairly large so there's a lot to choose from. I have a store credit card and was told that if I upgraded to the MC, I'd get more points with my AT purchases, plus I'd get 20% off my purchase, if I applied for it same day. Sure, why not? I really like their clothes for work so I'll be a returning customer. The AT credit card is also valid for use at the Loft and Loft Factory stores as well. The AT Factory store have sales going on throughout the year, with most of the sales centered around holidays. While the items on sale can vary, it's best to check out the clearance section for your size. It's hit or miss but for me, my size is always available. It's just the process of choosing which looks best. I stick to classics because they are more versatile. They also carry accessories like jewelry, scarves, shoes, and hats so you can buy a complete outfit if needed. Service is pretty standard for an outlet store. I'm definitely a fan.

I love going here because there's so much to look at and there's a variety of items for yourself…read moreand for gifts. It's so unique here and I love seeing all the different things to buy.

Hot Topic sure has changed since I was young (not to age myself). Now it has a lot of anime, Sanrio…read moreand Disney. I really like the vibes and especially all the great sales! The staff are helpful and it's has an overall fun energy throughout the store! Plus, they're dog friendly!