i don't like to give a "bad" review, but i will say that doug's will charge you much more than…read moreother mechanics in pittsboro and the diagnostics are questionable. i am used to mechanics trying to over charge me, and because doug's is a little closer to my home i made the mistake of coming here recently over my usual mechanic. i give 2 stars because the receptionist is exceptional, but i would keep looking if ur local.

Kept me informed with everything. Will Call and text you about your vehicle. Really like this…read morebusiness.

First time at Performance for car inspection. They had me in and out within 20 minutes. Front…read moredesk staff very welcoming and friendly

Today I took my car to have a leak in one of my tires fixed. I was told it might be an hour, but…read morethey were done in 25 minutes! They were courteous as well! Very happy!

Stopped by for air (Mavis on Hillsborough Rd. Durham). Carlos approached me and checked all my…read moretires. Very nice of him to do that. Have tires from Mavis and check air pressure every month. This happens often at Mavis....someone always around to assist.

Had a GREAT experience with Patrick at Mavis yesterday. My wife had a flat tire, and made the…read moremistake of having it towed to AAA Car Care at South Square. They decided that all four tires needed to be replaced, plus a couple other things, and quoted over a thousand dollars (!!!). I said how about you patch the flat tire and I'll come pick it up- which they refused (!!!- they professed deep concern about our "safety" lol). Since it was now mid-afternoon the day before Independence Day, I scrambled to find some other place to tow it; Mavis gets much better reviews and stays open until 8:30 pm, so they fit the bill. It cost me $140 to tow it on my own dime (AAA will only tow once per "incident" ugh), but then they patched the tire no problem for $32. The tires are fine: no "dry rot" as claimed at AAA. I just wish we'd had the good sense to take it to Mavis in the first place!!!

Please be careful when dealing with this business. Price I was quoted was not the price I was asked…read moreto pay. When a customer is provided "out the door" pricing, they don't expect added charges when they arrive for their appointment

Superb service and customer care. They have a system that text you when your care is going in the…read moreshop, estimates, status updates and when complete. I gave up on the dealer and go here only.

Neal's went above and beyond to assist my daughter with her vehicle on two occasions. Incredible…read morecustomer service. Highly recommend.

I brought my 2017 BMW X1 to Neal's Garage for a fluid leak. They inspected the car and replaced the…read moreoil cooler. After the repair, the car was still leaking, so I returned for a warranty fix, and they replaced an O‑ring for the upper coolant hose. Even after that, the leak continued. At that point, I no longer felt confident they could diagnose the issue, so I took the car to another mechanic. The second shop identified the actual source of the leak: a broken plastic piece on the oil filter housing where the oil cooler connects. They replaced the entire oil filter housing assembly, and the leak was resolved. From this, I realized that the incorrect part had been replaced initially. Based on what I learned, the plastic housing is the common failure point, not the metal cooler itself. Many mechanics recommend replacing the full housing to stop leaks. When I asked Neal's Garage for a refund, they refused and told me I should bring the car back again under their warranty. However, after two unsuccessful repair attempts, I didn't feel comfortable returning for a third try. At this point, I don't feel confident trusting them with anything beyond basic maintenance. Photos: These photos show the removed oil filter housing from the second mechanic. The first image highlights a visible break in the plastic housing, which was identified as the actual source of the leak, and which should have been replaced instead of the oil cooler alone.

They are extremely friendly and really good at what they do. It is easy to make an appointment…read more They were prompt and efficient. I always wait when service is being done and the experience is enjoyable. The employees seem to love what they do and they enjoy each other. Listening to their banter is funny. They call the vast majority of people (including me) by their first name when you walk in the door. I would not go anywhere else in Siler City.

The customer service and expertise is outstanding! I've been using them for a couple of years now…read moreand they always do a great job and charges are very fair. The facility is also always clean and comfortable.

My wheel had been making a dreadful sound that was getting progressively worse. Think of a…read more"womwomwomwomwom" from my wheel bay, which increased in speed along with my vehicle's speed. I could've sworn it was the front left and had thought that tire looked the worst out of the four tires, but the people at Lloyd were honest in informing me that it was actually the front right side! They replaced that tire and the sound is gone, effectively ridding me of my driving anxiety. They could've just replaced the left tire like I had initially asked and let me continue experiencing the issue, but they let me know exactly what the problem was. Chris was also very kind + patient when I had quite a few questions. I will be returning soon to get the other tire replaced!

While I did initially appreciate how quick the inspection was, I am now realizing why it was so…read morefast. Currently sitting at another mechanics because my brakes and rotors are in horrible shape. They neglected looking at my brakes which would have been nice to know that they aren't in usable shape.

I watch them work on my vehicle and they had appeared to be a kid doing the job half the time he…read morewasn't even there and then when I got the bill, I realize they charge me for the entire time they had the vehicle even while it was not being worked on. My brakes work worse having brand new pads And rotors than it with the original ones that wore out. When I tried to have a conversation about this, they were defensive and told me that I could get new pads and bring them back and they could put those on instead. I took it to another shop. Turns out the kid didn't put them on right. They are overpriced liars; $700 for labor, and I brought all of my own parts . Avoid the shop at all costs.

j&w is honest, reasonably priced, and trustworthy. this is the only mechanic in pittsboro i will…read moreuse going forward. i have used them for years and recently they have come through for me once again with their honesty and flexibility. you are able to schedule appointments ahead which i highly recommend, but they have also been able to look at my car on short notice. it's a 10/10 for me.