Just stayed Saturday to Sunday. The hotel is nice and clean. I really liked the decor and the…read morecheckin staff were great. I'd give it 5/5! It was too cold to use the pool but it looked nice. The reviews on the casino are valid. It's really bad with all the smoke I really didn't enjoy gambling here and went to my favorite casino up the road. The band was good. Always a fun time with live music. 3/5.

Tried the bus service for the first time from Irvine to PALA…read more Given the price of gas there's definitely a benefit to the service The bus is a little dated and could use a cleaning I'd try it again in a pinch

Wow!!! We had so much fun at the casino!! Came as a party of 5 to celebrate mom's birthday:) got…read morebunch of offers, had so much fun. Hell's Kitchen is a MUST Definitely will be returning!!! Cant wait

WARNING: If you come here, do NOT touch their slot machines. If anything, they likely need to be…read moreinvestigated by the California State Gaming Commission. I have played at 40+ casinos. Never once have I had an experience like i had here at valley view. I placed slot bets between 2.40$ and 9$. All over the place i was getting bonuses and had initially thought everything was going great. But it slowly caught on to me that something was very wrong. Every single bonus I was getting was paying nothing. I even played Spooky Link/Mo Mummy and got the feature which provides extra diamonds to rank up the mummy, and on a 7.50$ bet. I got no coins whatsoever, and also no diamonds at all. And the 5 spins lapsed with a 0$ payout. I didnt even know that something like that was possible. I constantly went around and popped bonuses on slots. 5$ bet, paid 2.50$, 6$ bet, paid 26$, 4.50$ bet, paid 12$. Im not British, but I literally have to use the term Gobsmacked. Ive never been so shocked to have an outcome like this playing slots. Even on a losing day at any random casino ill go to, ill still have random bonuses that will pay a few hundred. Just to make sure it wasn't me. I observed many other players. I kept walking around and seeing people get bonuses on slots that, regardless of bet size, paid either LOWER than the initial bet, or from a 20-40$ payout range. This place is absolutely not to be trusted. There's something very dangerous and very scammy going on in the background here with how they manage their machines. Do not come here, go to pechanga,baronan, yaamava, etc. You will have your money stolen from you and you will not have even the slightest chance of profiting. Read other reviews. There is something seriously disturbing going on here. I was so shocked. I ran to security and filled out a self exclusion permanent ban just to make sure its absolutely never possible for me to return again. READ OTHER REVIEWS. I AM NOT THE ONLY ONE TO RECOGNIZE AND LIVE THROUGH THIS. Dont walk, RUN from here!!!

Took a drive to Sunday to the casino for breakfast. Breakfast was great. Casino is decent. Not just…read morewhich is nice.

We have been going to the casino for 25 years at least. We used to sit at the Parrot bar and…read moregamble. But recently we went and they had changed the bar stools. The bar stools did not have enough padding and had a bad angle to them!!! The bar stools hurt our lower backs!!! We were not the only people that felt this way!!! We have tried 2 additional times, and we can't gamble in these stools!!! The staff is nice and professional and understand the way we feel!! It is a shame because we really like to come to the casino and have a good time!!!!!! We really wish something could be done about this problem so that we could return to coming to the casino!!!!! Thank William H.

Had a wonderful long weekend getaway at Harrah's--it's always a pleasure!…read more Thank you so much for welcoming us. A special shoutout to the valet team; they always do such a fantastic job. I know the hotel can get busy, but I wish the room had been dusted a bit more thoroughly, as it affected my nose a little. Aside from that, the beds and everything else were perfectly prepared. Looking forward to our next visit!

My husband and I enjoy our visits to Harrahs SoCal. The hotel is clean and spacious inside. There…read moreis plenty of parking in the garage. The rooms are decent. The bed is a bit too hard for me. Even-though it's a smoking casino, the ventilation is good. They offer complimentary water and soft drinks. I enjoy playing the slots. They have a variety of restaurants. We like Hell's Kitchen and Smashedburgers. The cafe is decent. If you're in a mood for a swim, there is a lazy pool. However, it gets busy with kids. I like they have a separate adults pool and there's a swim-up bar. It feels like you're on vacation. During this visit, I had the opportunity to use their spa. I got a pedicure and it was excellent from Tracy. We will return.

I'm no longer a card gambler and only table game I play is Roulette in Vegas, but I still come here…read morefrom time to time now for the food at Haig's. I have no idea why it's called Haig's but it's a short order food honeyhole. It's hard to find a breakfast that's got this much value. Bacon, eggs, sausage, english muffin, pancakes for $8. All their lunches are filling and inexpensive. A great way to keep you fueled for multi hour table runs. They have American and Asian menus, while kinda taste the same, but they have some bangers. Staff is fantastic, hustler, hospitable, great service. Drink prices are chill and worth every penny. They will almost never cut you off unless you get violent or slur your speach bad, fall asleep. Parking is still terrible, parking across the street may get you ticketed/towed if you park there overnight, so try and park as close as possible to get on the cameras. Lots of homeless in the area, but none in the card rooms. Bathrooms are high traffic, but actually kinda clean. Even after all these years I'm still up on them eventhough with the legalization of online betting I still have reason to come here despite doing it all online or roulette in Vegas.

I honestly don't understand who is making decisions at Ocean's Eleven Casino, but it feels like…read morethey go out of their way to make things *harder* for players. They used to have a simple, perfectly fine system where you could call in and put your name on the board for poker games. Easy. Convenient. Player-friendly. Now? That's gone. Instead, they're forcing everyone to download an app just to get on a list. Why? Not everyone wants to download another app. Some people don't have the space. Some people don't trust giving random third-party apps access to their phone. And believe it or not, some people *don't even have smartphones*. So what, those players just don't matter anymore? That's not innovation--that's exclusion. If you want to OFFER an app, great. Give people options. But completely removing the ability to call in is just lazy and tone-deaf. It shows zero consideration for your actual customer base. And this isn't the first time management has ignored players. The chip color change on the 4/8 table from blue to pink? Almost nobody liked it. Players spoke up. And just like now--nothing. No listening, no adjustments, no care. At this point, the place feels like our current government--quick to take your money, but not interested in listening to the people who actually keep the lights on. The players are the ones funding this place, and yet their voices couldn't matter less. It really feels like the people making these decisions don't play here, don't talk to players, and frankly don't care. There's no focus on improving the player experience--just unnecessary changes that frustrate everyone. Heartless, out-of-touch management. If you're going to make changes, at least make ones that *help* your customers, not push them away. If I see any changes or improvement, I will remove this comment.

On our first day staying at Pala Casino, I went to the Poolside Cafe & Bar to grab some lunch while…read moreBecky was with the bridal party getting ready. I sat at the bar and immediately I was invisible. I sat. And I sat. And I sat some more. A solid 10 minutes or more. At one point I stood up to check what was on a different TV than the one above me. Upon my return, the bartender finally acknowledged my existence and said, "Sorry, I guess I left you hanging". I then ordered a beer, which he poured right away. While I had his attention I ordered my meal. After all, I had plenty of time to look at the menu. Then the 2nd round of invisibility started. I finished my beer and was ready for another. I waited. And I waited. And I waited some more. About an additional 15 minutes. I finally caught the attention of the other bartender and ordered a 2nd beer that was never brought to me. Finally, the first guy came back, so I ordered it from him. As he was bringing it to me, I heard him tell one of the young servers, "Make sure it's medium rare". Wait, what?! That's my burger order! You're just now putting it in? WTF? Invisible indeed! Another 15 minutes went by before my burger and "frings" (fries and onion rings) arrived. I realize that the guy was keeping busy with the walk-up customers, but I was right there! Sitting right in front of him! I finished half of the burger and had a lot of rings and fries leftover and needed a to-go box. Good gawd! More waiting ensued. I finally caught a young woman as she was leaving the kitchen area and asked her for a box which she grabbed for me. Trying to get the bartender's attention for the check ended up being yet another exercise in futility. At least the burger was good (really good in fact), the fries too, the only redeeming quality of my visit. The onion rings? Meh. Straight from a bag of frozen.

The pizza is excellent. The Pizzaiolo used to work in a famous Vista based Italian restaurant and…read moreit looks like he took his recipes with him ;-) Even though the pizzas are baked in a convection oven, the dough remains the best you can find in the county. The toppings and arrangements are so flavorful and perfectly seasoned. Prices are fair for the location. Service is really great, friendly staff and the ambience is great (by the pool, by the pool bar, under a covered patio). The music is slightly loud though but I will definitely go back and try more! Note that you can enter the restaurant and also enjoy the bar without a pool pass.

Diamond luxurious stay!!!!! Come join the fun!!…read moreIt's so beautiful here the food is delicious!!

---Very rude and disrespectful unprofessional employees.--/…read moreOn April 12, around 8 pm, I was in the casino area. A woman won a huge jackpot and went to the restroom. I was sitting two seats away from her, and two casino attendants were standing nearby, waiting for her to return. Out of curiosity, I approached the attendants to see what was happening and asked, "How much did she win?" smiling. The Latina girl turned around with a dirty look, , and the other, with long black hair tied up, responded with a stern face, "We don't disclose the amount," rudely and disrespectfully. Does she know how to say politely, kindly, "Sorry, ma'am, we don't disclose the amount"? Politely with respect? I am a regular customer who has been coming here for years and spends a lot of money. Her rude attitude is not acceptable in this kind of business. This isn't about policy; it's about mannerisms toward customers, which are unprofessional and unacceptable! This is a place where people come to enjoy and be entertained. Her nasty attitude needs to be corrected and trained. I reported this issue to their manager, who seems to be a distinguished African gentleman with glasses, and I hope he takes this matter seriously, reports it to management, and corrects this kind of disrespect and rudeness in this casino.

BAD BINGO REVIEW If you think bingo is quiet, slow, and…read moreborderline funeral energy... you haven't been to Sycuan Casino Resort for BAD Bingo (Bingo After Dark). This is not dauber bingo. This is adrenaline bingo. We're talking quick 1.5-hour sessions-no dragging, no zoning out. Buy-in ranges from $20-$60, with Level I jackpots at $250 and Level II at $500. And here's the kicker: no daubers needed. You're on a desktop screen or portable bingo machine, so the system tracks everything. That means less stressing, more vibing. And the vibe? Unmatched. Music is playing, but it doesn't overpower-it elevates. The room is full of laughter, people celebrating birthdays, couples on dates, solo players locked in, elders having the time of their lives. It's loud in the best way. Social. Electric. You can actually enjoy yourself instead of sitting there in silence like you're at a wake. Between games? That's where it gets wild. Creative mini-contests that feel like game-show energy-extra chances to win money, and honestly, just as fun as the bingo itself. Need-to-know details: It gets cold-bring a layer It's a smoking casino, so expect some residual smoke (though no active smoking during BAD Bingo) *Free self-serve soda (Coke products) *Snack bar upstairs, but the non-smoking café has better options-and you can bring that food in *You can bring your own snacks... just not your own alcohol On big theme nights, there's a free 360 photo booth (tip your attendant) Also-don't get it twisted. Even though the computer does the heavy lifting, there are still interactive features that keep you engaged. You're not just sitting there-you're in it. Bottom line: This is bingo reimagined. Fast, fun, social, and actually worth the money. If traditional bingo is a whisper... BAD Bingo is a whole damn party.

After few months, I come back Sycuan for a dinner and still find out that this casino no change…read moreafter got a lot of bad reviews from players. That means they never care about you, how your experience here.... I stopped on Friday night, just tried to play a machine and look what I get. I put $1000 in machine, bet $3.75, after lose over $500 without any bonus or winning, the machine gave me a free game and look in the picture, with 8 free game I won $17.75. What do you think about this casino? With all my experience, people need to boycott this casino as soon as possible. I stopped by sometime to play and will show you guys more about how this casino treat playes from all machine. They have some managers or supervisors who walk around and look on you, that make me feel uncomfortable when I play here. Seriously I never see any casino do that with players. Unprofessional, unfriendly. I took my friend came here before and they opened a member card, they did not come back to play but they still have promotion like gas, gift, dinning credit, free play. I became a member for longtime, before stopped come here for few months, I came and played sometime but never get any promotion from this casino anymore. Ridiculous! How the policy they promote to players? That is very bad customer service.

Highly recommend, the rooms were very nice, bathroom was amazing, the beds were so comfortable and…read moreclean clean clean. There was not an iron in the room but my husband called the front desk and they said they would bring us one. In less than 5 minutes the iron and the ironing board were delivered. Thank you for a great, safe stay ​

Outstanding service and an excellent poker room.. over a dozen holdm tables and super dealers…read more.. lots more space around tables, unlike vegas... and they're open 24/7. Friendly vibe, with a range of players. And its Quiet (no slots, yay) needs improvement: way too warm, dudes please make it 72 like everyone else. You're spreading pls 3/2 for much higher rake, pls spend more on a/c.... p: And very oddly bev service was nearly non-existent, in 3 hours of play i ws only asked once wtf. The nice rake lady as very helpful, and dealers (Donny, and a smart, pretty woman dealer were friendly. Lets wrap on high note (i was a top hospitality consultant in honolulu for a decade), then trader,... ive got this bad parkinsons, when i left i could barely walk,, and not one but three security guys helped me get get to the parking lot, helped me get into the car and more.. That's WOW customer service, above and beyond.... it was my first time there and they treated me like family. THANKS! ken calhoun totsll ps im a famous day trader (google me, i've traded mllions ) but i suck at poker lol.. the regs are solid and they thoughtfully don't tap the glass at us fish (btw ima hustler, i won one of the biggest pots of the night $300ish) when my bullets mowed down the entire table muhaha. Great poker rom.. bring it. A+ my highest [raiose. i play the fishlike the ;prl k am.. watch out! I ran daytradiguniversity.

Becky from Rewards is amazing! She was so personable, cheerful and very pleasant and helpful. You…read moreneed to hire more people like her!

Teresa is so helpful and kind amazing person and service she helped all my questions and all my…read moreneeds