Genuinely impressed with the attentiveness and the kindness from the staff. All inclusive and so fun. Yes its family friendly but people are still partying as if they were in Vegas by the pool. Relaxation at 100 and there is nothing I can complain about. It is not a luxury hotel but it is very nice and clean and makes it feel like a casual luxury place. read more

Great experience! The service was impeccable, good food and drinks, great beach and pool. All of it was wonderful!

All inclusive hotel that I stayed at during my first trip to Cancun: 1. Food & Drinks: First off the food, it's mostly buffets except for the outdoor restaurant and the italian restaurant. Don't expect no 5 star restaurant quality I tell you that right now. Drinks, people on the reviews will be saying it's watered down. No, they actually put alotta liquor so it's not so bad, felt tipsy and got drunk once. The water bottles they give away isn't so bad. 2. The beach: A LOT of sea weed and kelp. There's a bar at the beach, workers walking around to get you anything you need. 3. Customer Service: Not too bad, everyone was helpful. (Somewhat), my 2nd night people were talking in the hallway for HOURS and was crying about some stuff I couldn't understand cuz it was in spanish. I couldn't sleep, I flipped out called customer service, they went up to talk to the person. This went on for another 2 hours until someone who was staying flipped out at the lady and this idiot finally left. 4. The room: This is the best part, I requested and PAID for beach front. You know what I got? A freaking WALL in front of the balcony. Yep, a WALL. The room is outdated, water was leaking places to places in the room. I actually got sick cuz it was muggy, felt like I was sleeping at a damp basement (it actually felt like a damp basement and I was on the 5th foor). Food and bar was kept well. 5. Safety: So and So, I was actualy fearing for the safety of my documents the Whole time after reading reviews about this place. First night the safe was NOT working, it was out of power or something. The maintenance guy came up and tried to fix it, funny thing is I tried opening the safe and it died again. The following day after my excursion, the safe was open but the camera I left probably scared the person off. Overall, I think my experience would've been better somewhere else. I booked through vacation express and has been nothing but a nightmare. They promised vouchers and refunds for the issues but we'll see if that ever comes. read more

The beach at all these hotels is the same so if your just here for the view and plan on sleeping in the hammock you can stomach this place. There are multiple parts of this hotel where the AC is not working my room was one of them. The lobby is open air be prepared to sweat off a few pounds. The food was not the worst but I was concerned about preparation. I saw lots of food just sitting out but not sure how long. Many of the items I tired were cold. NO Reservations and very long lines at dinner. The kids nuggets are nasty according to my kids. My party did have a private dinner and the food was pretty good but the stuff for daily consumption not good. Plenty of places to eat near by. I tried to leave early and got the run around. The 2nd attempt I just said I am checking out and demanded the checkout paperwork. I was then told I wouldn't be charged for additional nights. The smell in this Hotel is awful. If you want to get high on cheap pine cleaner fumes this is the place for you. Stank is really BAD Celling fans dirty and disgusting, light switches provide electric shocks if your not carful. Easy to fall on the tile always wet caution signs everywhere. I was standing by the front desk and they have stacks of papers with copies of your passports and payment info for anyone to grab. I actually complained about it. Way over priced for what you get here. read more

Such a fun place! Good food, huge pool, relaxing atmosphere. The room was cute and I liked the style of the decor and architecture. Staff was all top notch and made us feel very welcome. It was easy to hit Fifth Avenue for shopping. We would visit again. read more

The people are wonderful and accommodating but the resort is on the smaller scale for an all inclusive. The restaurants were a bit disappointing. Very catered to American tastes and did not have a lot of authentic Mexican food. I was craving ceviche and excited to have all I can eat but it was disappointing. We went as a family of 13 and had a lot of activities together but keep your expectations low. It's definitely what it's worth. read more

This was my first time in Cancun. Price seamed reasonable for an all-inclusive-fairly-high-rated resort. Place is cozy and the staff is very accommodating. At first, you will be bombarded with sales pitches coming from everybody to do all type of tours or upgrade your room. We later realized that seems to be common everywhere in Cancun. After declining every single offer on the first day, they leave you alone. Plenty of food, most of it fresh, drinks are on the weak side. (As a former bartender, the key is to tip the bartender up front). I can't complain, my time in this place was very good, and Cancun is a must-go destination. I would come back to this resort. read more

My family and I stayed at Panama Jacks for 5 days, nice resort. The staff was great and helpful, specifically Gabriel, the bar manager. He went above-and-beyond one night to help me with a special request to find fresh coconut water for my son who wasn't feeling well. Gabriel was busy with other duties but he still took the time to help me with my request and I couldn't be more grateful. I love that Panama Jacks employs such thoughtful employees!!! Thank you Gabriel! read more

I really wanted to LOVE this place but it only succeeded at falling short of my expectations. What I didn't love: I specifically picked this hotel because it states on their website, clearly, that there is wifi in the rooms. It also says that they're "all suite" and have mini bars in the rooms (with a picture of liquor bottles upside down in a dispenser). False advertising at its best, unfortunately, as it didn't have/wasn't any of these three things. My bff and I went for a long weekend and told our children that we would FaceTime them before bed every night, which is why having the wifi in room was needed. Once we realized we didn't have wifi in our room that first night, we tried to call them from the lobby. It was so noisy we couldn't hear each other and the connection was bad. That evening and the next morning we spoke with three different front desk people who all stated that they only offer wifi in the common area. At this point, even if I could prove them wrong because their website says they have it, it wouldn't have mattered. We sucked it up and dealt with it. Our room was a standard hotel room with two double beds, TV and a mini fridge with soda and a few cans of beer. No mini bar. I'm sure if we would have paid for any type of upgrade we would have gotten more, but that's not how they advertise their hotel. It clearly states All Suites and Mini Bar. The buffet food was a poor selection and not appealing or flavorful. (I know you don't go to an all-inclusive resort expecting 5 star buffets, but I do expect food to taste good and because it's a buffet I expect a good selection with more local fare.) What I did love: All of the bar staff we encountered were very friendly and engaging, which made it fun! Especially, Daniel Sanchez and Zamora. Maria's Mexican Restaurant, a sit-down al a carte restaurant, was FABULOUS! The service and the food! The Sunset Grill has good food as well. My friend got a massage one morning and loved it so much she booked another one for the next day. There was always space at the pool and down on the beach, although no wait staff came down to the beach. Overall, we did relax and have a good time, but because there is not wifi in room, I won't go back here. read more

Less then 24 hours that we got there, a hurricane was going to hit and we had to evacuate. They compensated us for the night we didn't stay and we were able to return the very next day which was quicker than most resorts. The food was bland but the service was amazing. read more

Just finished a stay here, and it left a bit to be desired. The best part about this resort is the beach. Beautiful, soft, white sand and gorgeous turquoise water. The waves can get pretty rough, though, and the riptide is strong, so I would not recommend ocean swimming for kids. Everything else -- you get what you paid for. The price is very reasonable. Room: We were in the second-best type of room in the resort (Gran master 1-bedroom), and you would think we'd get the service to reflect that, but we didn't. The only real perk was the cabana on the beach. It was convenient, but frequently blocked by beach chairs and non-reserved cabana covers (you would think they would put the paid-for cabanas up front, but no). Also, the cabana cushions were very uncomfortable, and it was missing the head-board, so our pillows kept rolling off backwards. The room was also mediocre quality. It seemed poorly finished and awkwardly set-up with the pull-out couch and the jacuzzi in the "living room." (strange) Food: The italian restaurant (Pescatore) was the best, but the food was variable everywhere. Frequently just ok, sometimes horrible, occassionally very good. Several people from our party got stomach-sick while we were there. I don't think it was the water--it seemed more like the food. The drinks are very weak, and you better stick to the basics or you'll get strange things from the bar (for example, a grasshopper made with gin, yuck!). Service: Our maid service was sporadic and frequently inconvenient (like right around the time we wanted to shower before dinner). We actually had a maid barge in while we were in the jacuzzi, trying to do the turn-down service. There's definitely a language barrier. The wait staff was hit or miss. Sometimes they were great -- kind, respectful, attentive. Other times they were downright rude and/or hovered for tips. At times, it felt like the only reason someone did something was for a tip. It got old quick. We were with a large group, and jumped through many hoops to put together a special reservation for 20 people one night. The restaurant "accidentally" gave away the table to another group. Each night, we also had to wait for up to 2 hours to get seated at the restaurants, despite them only being half-full. Resort: We had a SCUBA refresher in the main pool one afternoon, and the water was completely disgusting. That was the first and only time I went into it. There are vendors that come every night, and hastle you to buy things, which gets old. The quality of the grounds was mediocre, but it was clean. There is loud music playing around the pool all day. Pros: I had an excellent massage from Reyna. She was great -- strong and effective, but receptive to feedback. We went to Aquaworld for SCUBA diving and had a great experience. There is a booth at the resort to organize activities. This was helpful, easy, and reasonably priced. The guides on the boat were excellent. The ship wreck was a great dive. Fair warning -- the seas can get very rough. A few people got sea-sick, so just be aware! read more

I loved this place at first. I came out here for a wedding. I checked out during the day of the wedding because my flight was leaving at 5am the next day. Saw no point in paying for another night when I would be up all night partying and then heading out of Cancun. I left my luggage in a friends room meanwhile and when we came back from the dance club I tried getting my stuff but the hotel staff laughed at me and said I couldn't afford another stay therefore I couldn't go back in. They wouldn't let me get my luggage and legal documents. I camped out in front from 2am to 4am until the new staff came in and they let me go get my things. I almost missed my flight. read more

Very nice, family-friendly resort. Pros: -clean, spacious, rooms with comfortable beds -bunk beds in family suites -restaurants were very good (not amazing, but very good) -service very friendly -beach was clean -plenty of lounge chairs for all -water slides and spray park for the kids, near other amenities -lovely buildings -sea turtle nursery on site: babies hatched while we were there (late August) and we watched (definitely the highlight of our whole trip) -24hr snack bar kept kids from being hungry; no need to dry off and get dressed to grab a quick bite -close to other attractions -free wi-fi (accessible from beach, pool, our room, restaurants) -entertainment staff were fun: organized games in pool and on beach Cons: -very little shade available. Only a few umbrellas and cabanas. Guests resorted to standing lounge chairs on end to create shade on beach. Almost all beach cabanas were empty (each one was assigned to a suite) -wedding receptions, bands, etc. create a noisy atmosphere until around 10 each night. Very loud in rooms. I had a second floor room facing the lagoon and my parents had a 5th floor room facing ocean. -only the actual restaurants and rooms were air-conditioned. The main floor bar and lobby were open-air, so quite humid and hot. We were dripping sweat as soon as we left our rooms for the day. -water slides were super fun but all adults and kids in our group received bumps and scrapes... Pool at bottom is probably not deep enough. Use carefully! read more

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I got the most luxury room and came with my family total four rooms about 15000 $ spend Start with 3 hours of checking in. My room was ready at 4:30 pm that is after leaving early so I can enjoy the beach same day of arrival Food is ok Rooms are outdated Furniture are worn out and with stains I had to beg for water in my room every day calling front desk at least 5 times. All day long they try to sell you something from pictures ( very expensive) trips out of the hotel snorkeling ,dolphins all over priced. Most of staff can't communicate in English The beach is full with sea weeds that they never clean. Limited beach chairs at pool and beach. I'm spending every year one week and it's by far the worst experience !!!! Conseguí la habitación más lujosa y vine con mi familia un total de cuatro habitaciones aproximadamente 15000 $ gastados Comience con 3 horas de registro. Mi habitación estaba lista a las 4:30 pm, es decir, después de salir temprano para poder disfrutar de la playa el mismo día de llegada. La comida esta bien Las habitaciones están desactualizadas. Los muebles están gastados y con manchas. Tuve que mendigar agua en mi habitación todos los días, llamando a la recepción al menos 5 veces. Durante todo el día intentan venderle algo de fotos (muy caras), viajes fuera del hotel para practicar el esnórquel, delfines a precios muy altos. La mayoría del personal no puede comunicarse en inglés La playa está llena de algas que nunca limpian. Sillas de playa limitadas en piscina y playa. ¡Estoy gastando cada año una semana y es la peor experiencia! read more

This resort is in dire need of repairs - the kids' area is rusted, dirty, falling apart. The slides were closed when we arrived, some doors are just nailed shot because of unprepared damages. The food is mediocre at best. The entire place is about the level of a bad and cheap cruise. We wanted to check out the minute we arrived but they would refund our $ so we stayed for 2 days and left read more

Overall the Gran Caribe experience was pleasant. Customer Service: The staff at the resort are great and very hospitable. If you tip/make friends with the bartenders and wait staff then you won't have to worry about weak mixed drinks. The Amenities: I found the hotel to be safe and tourist friendly. There are constantly people trying to sell you things. You learn to say no very quickly. Save yourself a couple of $$ and walk 5 mins to flamingo mall for souvenirs and gifts. The food: Nothing to write home about. We were there for 4 nights and we didn't want to try anything twice because the quality was so bad. Though there are indeed a lot of options. The beach: Not overly crowded for the beginning of December. Panhandlers can get annoying but hey we all have to make a living right? The resort next door did look a lot more fun. Overall I would stay here again if the savings were worth it. If costs/amenities were roughly even, I would try a different resort. read more

We were here for a friend's 40th bday for 5 days and there were 30 of us that went to this resort. We had an awesome experience. Staff was friendly. Food was very good. We took over the place since there was a big group of us. Resort was clean and had great views. Overall this resort is worth the money you spend. read more

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My son was injured in the ocean. The current led him into the rocks and he gashed open the underside of his toe. We knew immediately it would require stitches. The lifeguard said they couldn't treat it and they would call us a cab as it needed prompt medical attention. The reason for the poor rating is a direct result of the way the hotel staff handled this situation. While I ran upstairs to get our passports, they wheeled him into the 3rd party medical center at the resort. This is where a so called "doctor" attempted to clean it and verified we needed the ER. She had me sign a release that had no costs. We proceeded to the ER in a cab, received the medical attention he needed, paid 918.00 for the stitches which I believed were fair as I watched her thoroughly clean out the remaining sand. Upon arrival to the resort, the on-site so called "doctor" approached our room and informed us her services were an additional 268.00. I said FOR WHAT? They were not understanding in the fact that we just paid for our own cab, medical attention, and prescriptions totaling over 1000.00. She filled in her costs after my signature. The hotel management accompanied the 3rd party medical doctor and they were not understanding in the fact that we paid for our own services and threatened police if we did not comply. We negotiated down to 130.00 to avoid the police. The hotel management did not support us as their guest, did not sympathize with the fact that my son was on day 2 of a 5 day vacation and his trip was ruined, only concerned about robbing us in a vulnerable situation. This is our first and last time to stay in this resort. Lesson learned: DONT GET INJURED WHILE AT THIS RESORT. read more

The hotel staff was attentive face to face but easily pushed bigger issues aside with excuses. It took an hour to check into the resort, then there were issues with our room. They didn't originally give us the ocean front we paid for. We ended up needing to fly home a day early. We requested a refund for one day. We were denied this. The hotel said it was up to expedia and we needed to talk to them. Then expedia stated the hotel refused us the refund. Some food was good, other food was subpar. The Italian restaurant was not good. The wait staff was fantastic. This is the reason to give them three stars. The one evening they had a Mexican variety show. That was fantastic. read more

Had the best time here! Food was excellent at the restaurants and servers were so pleasant and polite. And to be honest canNOT complain at all regarding the staff. Definitely not a party scene, very family friendly. Very accessible to the downtown area just took public bus. The only complaint I have is that the food that was available 24 hrs was not the best. Stale chips, hours old beans and salsa/quest dips. That stuff could definitely use an upgrade, but otherwise couldn't complain. read more

Amazing all inclusive in a perfect location. For being an all inclusive the food here was great. The staff is very attentive. If you have kids this is a kid friendly hotel and they will have a blast. This hotel is very Americanized and you tend to forget that you are in Mexico. The wifi only reaches certain spots of the hotel. I would definitely recommend this hotel as I had a great stay. read more

Thank you Gran Caribe for giving my family a fantastic vacation. The employees were so nice and helpful. The food was good, especially at the specialty restaurants. The pools were nice and the entertainment was really good. Also i had the best massage ever at their spareal. The only reason I am deducting one star is because we had to switch rooms due to mold. I don't blame the hotel, they were always cleaning, but this is an open air hotel in the carribean and the humidity is impossible. I also think the rooms could use remodeling. But, for the price this place was great and we made great memories. Thank you! read more

Horrible horrible resort. When you book a reservation online and get there they try to charge you more money. They take advantage of Americans. Lie and say the reservation you booked was for this and say you have to pay more money. read more

This is one of the most complete resorts close to the comercial center of the Hotels Zone in Cancún. Most of the rooms has a view to the beach and/or the laguna, bringing that perfect atmosfere to relax and to enjoy this beautiful place in Mexico. There are several restaurants and bars within the resort area, allowing the guests to choose the best option for each taste. With several recreational programs, the families can feel confortable to get their children in total freedon during the day. Nice and helpful employees are the key factor for a great time there !!! read more

Hotel upper management are SO rude, conniving, and pretentious. Upon arrival, we were upgraded to beach-front suites, and masseuses, front desk, and housekeeping were warm, sweet, and welcoming. Food, though plentiful in options and variety, is mediocre. Best part was the location on the beach, hotel rooms, and the TACO STAND. Tacos were amazing (and I've had my fair share all over the place). read more

This is our second stay at this particular Panama Jacks, last February and now August. First and foremost, Panama Jacks hotel does a great job protecting everyone from COVID-19. We stayed in a junior suite with an ocean view. We also did an all inclusive package. After our first stay in February, I thought this was a great resort. Now, I know it's a fantastic resort. The check in was quick and easy. Our bellman, Henry (Ennri) gave us a great briefing on the amenities in the hotel. We booked a cabana for two of our four days. Very relaxing, with outstanding service by "Big Mac". We also did two spa visits. The massage therapists are outstanding. I recommend adding hot stones. There are several places to dine but I highly recommend their Italian restaurant. David, the greeter was always professional and friendly. The waiters, especially Angel, were very courteous and friendly. They made us feel like rockstars! I've attached a picture of all the Italian restaurant workers. The Spaghetti alla Bolognese was delicious. I recommend booking transportation from and back to the airport with the hotel. Much better price than a taxi. Overall, another outstanding stay at Pananma Jacks. read more

Panama Jacks - Rockstar service in the Italian restaurant! - Resorts Near Me - Cancún, ROO

Excellent Service Provided By: Diego Tuyu Server at Casa de Rosa was superb! He makes the best Spanish coffees ever!!! Maria Aqua Massage Therapist Corlette Omlette Maker Hector Coffee Bar Gregorio Bartender at Deck 24 Likes: Rooms/ Facilities are very clean; constant cleaning by housekeeping and it shows! Very cool resort theme--loved all of the quotes on the walls Overall, we loved Cancun and will return. We loved the people and the culture. On our return visit, we will select another resort to try for comparative purposes. Below are some of our experiences related to the resort facilities: I traveled with a group of four young women to Cancun. Upon arrival at Panama Jack, of which we'd reserved almost a year in advance, we were promptly greeted. Upon sign in, it appeared that they didn't have rooms close or adjoined, as originally requested. They did their best to accommodate however, upon arriving in the room it was met with major construction going on with a less than optimal view (view of kids pool and other buildings). We immediately requested to be moved to a more appropriate room based on what we'd paid for. We were moved a few hours later and the room had a slightly better view (of the adult pool) but no view of the ocean. The patio deck was significantly smaller as well. The trade off for this second room was realized later that night, when we realized that we were directly above the entertainment lounge (Jacks Landing) which was lively until early hours of the morning (and rightfully so!). However, it was highly disruptive and very loud from a guest's standpoint. Sales people approach upon check in as part of the resort are rather pushy and use this technique as high sales for additional up sell. We booked all excursions through our driver who had better deals and rates that the resort could offer. The drinks at the bars were weak and the food was so-so. The wait time at the Italian restaurant was ridiculous! We waited over 2 hours to be seated, and another hour to actually be served a pasta meal. The service was gracious however, they were tremendously understaffed. The lunch buffet didn't have turkey burgers stocked (only beef) and it seemed nearly impossible to ever be served shrimp. I had to call a multitude of times for the mini-bar in the room to be refilled. At all of the previous resorts that I've stayed the mini bar was refilled at time of housekeeping the room daily. Undoubtedly, at this resort that isn't the case for basic water refill and Diet Coke! Despite several calls, it was actually refilled only once. Annoying. From a safety standpoint, the elevators were a problem. Lights malfunctioned the entire time that we were there and there were no sensors for the doors to reopen or not close when a person was entering or existing. The inside of the elevators didn't have working floor levels, so passengers didn't know what floor that the cab was stopping at. One elevator even broke down, and it was reported to the front desk--hours later, the same elevator is still malfunctioning without a sign alerting passengers not to use that cab until OTIS service can be called. During this debacle, I decided to take the stairs only to find out that once you take the stairs, THERE ARE NO DOOR KNOBS TO REENTER to the floor that you are walking to. How on earth can that be a safely feature during an actual emergency?!? Downright scary. Recommendations: Kids pool area needs to be separated from adult pool. Kids are in the adult area and the children's area is virtually not used. The Activities Director, etc. need to move daily activities to the kid side. It is disruptive to adults that want to relax and listen to music. The music left much to be desired and the recommendation is to hire a professional DJ or have a diverse playlist for adults derived that can play. read more

I get a call on my cell every other day from a scam number (they fake a number in my area code and prefix). The call pretends I've won some sort of award, and then once you get on the phone with the representative it becomes a sales pitch for a free visit to the Gran Caribe Real resort/time share. My advice: look elsewhere, as if they're are trying to scam people into time share visits it wouldn't surprise me if there is a lot of other problems with this place. read more

The only reason this place is getting 1 start it's because they lie to me! They sold me a picture package and was supposed to send me a canvas, they lie they send me just 1 picture no canvas no frame!! It's ridiculous specially when u pay $400 American dollars! The resort it's decent the food was good and the service was nice, except for the picture people because they lie! I will be Going back to Cancun but thanks to them I will be staying in a different hotel! read more

Travelers beware. My sister in law and family just got back from vacation there. As they waited for their room to be ready, they left the luggage in my nephews room. Went downstairs and when they came back to room, someone had gone through their stuff and stole $1150 between several of the family members they thought their money and belongings will be safe in this hotel but it was not. He went down to the lobby to let the general manager know and also filed a police report but of course nobody did anything so there's cracks inside this hotel. Obviously it must be one of the employees there maybe to have it this is why I don't like going to Mexico ! Sadden their trip but a lesson learned. Travelers don't go to this hotel there's nothing but thieves there!!! read more

If you're one of those people who like to vacation and never leave their all-inclusive resorts then this is for you. This place is now called Panama Jack. It made things a little confusing when being picked up/dropped off because you literally had to say one or the other to the shuttles/taxi's because they either do or don't know about the new name change. From all the previous reviews, it sounds like they were already in the process of rebranding the place because there was no construction noise at all, but I do have to mention there is some crazy wind activity going on at this resort. The winds were 24/7. It might be because of the design of the resort that just pockets in the wind or maybe that's what it's like in Cancun in Feb? Staff was very nice, accommodating, and attentive. Every staff person I came across greeted me. I felt safe especially staying there solo. The restaurants were good and had many options, but if you're looking for authentic Mexican food head to downtown Cancun instead. Don't be scared to leave your resort bubble. Yucatan is one of the safest spots in Mexico. read more

Great place to stay! The room was immaculate and the housekeepers went above and beyond every day. The pool was really nice but does get a little crowded at peak hours. There are plenty of bars, all that serve well-made drinks. The food was good, some restaurants were, of course, better than others though. We arrived at 12, and although we couldn't get into our room till 3 they went ahead and gave us our wristbands to use the facilities and they secured our baggage. The front desk staff was very helpful, even with plans we had made outside of the resort. There is a bus stop right outside the hotel, so dont be scared to explore. There are lots of activites to keep you busy such as movie trivia, volleyball in and out of the pool, a foam pit for kids, taco night and tequila tasting. We would totally return. read more

Paradise at an affordable price! Check in was quick and easy! Our room was very clean and modern. Every single employee goes above and beyond to help you. Food is average like ANY other all inclusive resort. The only thing that I did not like is that you get harassed daily by what you think are hotel staff. They are just trying to sell you a timeshare!!!! And they can be very aggressive after a while! read more

I have stayed at the Gran Caribe Real twice now - once in Oct. 2013 and again in March 2015. The first time was for a wedding and second time for a friend's birthday. The reason I like this place is because it is reasonably-priced for an all-inclusive resort with free wifi. Most places in Cancun you have to pay between $12-$20 per day for wifi which is just dumb in my mind. I believe I paid around $713 for my 3-night stay here which I think is pretty decent. There are five restaurants on site and two of them you have make reservations by 3pm for that night and we were able to do that and try both of them which were really good. I think the food options are great and varied if you are trying all the restaurants and there for 3 days or less. After that it can get repetitive. The service there is pretty good and I love the beach area which has cabanas you can lounge in all day and order drinks from or walk over to the beach bar and grab whatever you want. I recommend trying to get a cabana early because they go fast. There is a gym on the premises that I used daily in the mornings before I stuffed my face that day. They also have shows most nights in the ballroom downstairs and shuttle service to the local clubs which are between 5-10 minutes away by car. We also did parasailing for $54. They have a booth outside where you can sign up for any excursion which I thought was pretty convenient. I think it's a wonderful place to have a wedding as well. They have a chapel on site or you can have a beach wedding/reception. Nothing beats the Caribbean as a backdrop for your wedding! I might try the Hyatt Zilara, their sister hotel next door which is Adults-Only. I've heard good things and its rated pretty good on Yelp also. Also a nice touch was greeting us with champagne when we checked in. Even though they were unable to give us a double-bed room, the sofa in the room converted to a bed and they provided pillows and sheets. The only thing is the rooms are ok, nothing spectacular. And the shower can't make up its mind on hot and cold and will change in the middle of taking your shower. Our shower actually broke on the last day but it was when we were ready to leave so didn't really affect us that much. Make sure you have dollar singles to give as tips to all waiters. Yes they do expect at least $1 tip if they provide you with something. Don't be stingy! Enjoy! :) read more

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I had an awesome stay here at Gran Caribe, the staff are so nice & just charming, just an amazing resort... I will be back

This was my first all inclusive resort and it did not disappoint me at all! I had my wedding here and I choose this location because of the church. The church view is absolutely breathtaking, exactly what is shown in their pictures. The best part about this resort is the range of age groups. From my grandparents to my nieces as young as 4 years old everyone was accommodated. Customer Service at the resort was spot on! We had a lagoon view which was nice because on one side of our balcony we saw the calm lagoon and the other side the gorgeous beach. Location of the resort is great. A couple of my guest traveled out of the resort and went to the local shops. Lomas taxi service was wonderful! We were picked up and dropped off in a gorgeous Lincoln Navigator since we were the bride and groom. Our guest were picked up in nice AC taxi vans. Lomas taxi service had a booth in the resort so if you needed to go anywhere they were right at your finger tips. They had a wide variety of food at the buffets. I am never a fan of buffet food but my spouse has always been and he loved every bit of it. The Mexican and Italian resturants are the best! My only advice or criticism would be for a bride. Do your research and ask questions. Cocktail hour would have been a nice option to have for our guest. They might have that as an option but it was never presented to me. They also didn't have an area for our guest for dancing or entertainment for the reception which made it awkward to do a couples dance and my spouse and I decided to not do anything because of this. Our ceremony was outside and my guest requested wet towels but were not provided with them. I am not sure this was because the church didn't allow it or because this was another service I had to pay for. Over all it was an amazing vacation and great wedding. I just feel the resort should have a tip list for brides to help with the small details usually forgotten about. Mariana the Wedding Coordinator I worked with was sweet and made me feel comfortable. read more

Small rooms, small restaurants, small pools not good for kids under 5. Food is ok, restaurants got full real quick and you can't make reservations. Not what I expected read more

We stayed for one night. It's all inclusive but food was old and inedible. :( Room smelt sour and wet. It was awful. and everything was very noisy in the room e.g. Air conditioning which could not be turned off, a leaking toilet, and a bathroom door and toilet seat that couldn't be used quietly, waking my sleep deprived partner many times through the night. Front desk was well organized and very helpful but it doesn't make up for the rest of the hotels shortcomings. There were a bunch of obnoxious 20 year olds enjoying the open bar, I think this hotel is best suited for drunks that are completely smashed. read more

Horrible horrible horrible !!!!! Please stay away from this place , they employe criminals and don't take proper action . Stayed here for 4 days and only had my room clean once . Yes I do take fault for not putting my Jewelry in the safe Box , but the fact they have employees who can't be trusted . I got robbed of my jewelry, that was inside my purse in a zipper compartment , the person who cleaned my Room Martin had the pleasure of going through my belongings and stealing my jewelry. Honestly paying over 500$ a night didn't think I was going to get robbed in my own hotel room. When I communicate the hotel , since I didn't file a report while being there (I notice when I was at the airport ) there is nothing they can do about it because all of the data of who cleaned the rooms no longer exists (how convenient) and can not question employees.I know I would never get it back all I wanted was for them to take proper action of firing the guy who did it. Since I communicated with them who it was because I myself let the guy in. Not to mention : the pictures on the websites are just that pictures of what the construction will look like when done . Because they are under construction and no where on the site states it is ! Horrible food served here as well in all restaurants!!! Had to go out to eat ... while paying a all inclusive... read more

Panama Jacks - Warning : hotel employees are thieves that go through your personal belongings ... no proper action !!!! - Resorts Near Me - Cancún, ROO

Ok so here we go. This is my 2nd time staying at Panama Jacks resort. Pros: The location is good if you want to visit the clubs and restaurants like Coco Bongo and Senior Frogs. A quick (albeit sketchy) bus ride and you're there. The property is well maintained. Clean, lots of places to grab food. Coffee Bar, lobby bar and the buffet were all good. It's all inclusive so don't go thinking you're gonna get the best cuisine. They have a pretty decent kids area that looked fun. I don't have kids so idk for sure. Lots of nice people in the hotel. They had a dance and song show at the lobby bar that was pretty good. The beach is awesome. Not much seaweed and the beach is also clean and well maintained. The beach bar was very slow but Julio who roamed the beach and took drink orders made the experience awesome. Shoutout to Julio on the beach! Cons: check in is a slow process. We got assigned a room but when we got to it, it was being worked on. Caulking and towels littered the bathroom. We did get upgraded to a better room facing the hotel pool but be warned it's LOUD on that side. Music and people in the pool is what you hear very early. The AC system in the room was also the loudest I've ever heard. Not sure if it was just my room but be mindful. The restaurant schedule is weird so plan eating carefully. While we didn't get approached by time share people the baggage guys at the front are too pushy. Grabs my bags at checkout to try to get me into a cab to the airport when I already had my transfer on the way. When he found out we weren't getting in the cab he put my bags down right where he stood and just shut down. I know they work on tips but I'm not the one to do that. Also during check out it feels like since they've gotten money out of you already the customer service declines. All in all it's worth a stay, just don't expect too much. I might be back. Maybe. read more