Their WiFi sucks inside the restaurant. Even the staff said that it's frequently not working! Corporate Offices need to address this issue if they want people to engage in their "points program". I found out AFTER exiting the restaurant that I had enough points to get a good portion of my order comp'ed if I could have accessed my Panda Express points! I AM going to participate in their Survey QR code on the receipt! Grrrrr! read more

Panda Express - QR code & Rewards Code - Chinese Near Me - Brighton, Michigan

The only location of Panda Express I have ever been to that does not offer a military discount which is unfortunate! The food itself was alright, average at best. Prices are higher here than average. Clean inside and the service was as expected. read more

Panda Express is a decent chain restaurant when you're in a hurry. I always feel super rushed because the lines are long and the employees seem exhausted and overworked. read more

Panda Express - Chinese Near Me - Brighton, Michigan

Garbage - I was just going to say that - it sums it up, but Yelp requires 85 characters- so here you go. Garbage. Garbage. Feces. read more

Food is good. When it's good, it's really good however when it's bad it's dry. I'm not sure why there is not any consistency. Regardless, I still like it at panda express. It's quick and easy and satisfies my cravings when I'm in a pinch. read more

The meal was good and the service was friendly. My sole issue was my crab Rangoon were not fresh. The restaurant is clean

Hit or miss. It's like rolling the dice to see what ingredients they are missing. One night, there was no white rice. I ordered teriyaki chicken w/ sauce and chow mien instead. Our second time going was not bad, and we got everything we wanted. The next time they were out of fried rice and the sauce for the teriyaki chicken. They also nearly forgot our egg rolls and we had to flag them down in the drive-thru before we left. It's really disappointing because the food is good---if they have it in stock! read more

My first visit to both a Panda Express, and to this location--don't need to go back. Ordered the honey sesame chicken w chow mein noodles for my side--noodles were undercooked, so I threw them out; chicken and veggies tasted liked burnt wok. The cream cheese Rangoon came w no dipping sauce and was flavorless; veggie egg rolls tasted like the kind you can get in the freezer section at the grocery store--insides were mushy, gross texture. read more

Panda Express - Chinese Near Me - Brighton, Michigan

The absolute worst...would do 0 stars if I could. The food is generally ok...if it's available. The last 3 times we have attempted to visit inside, nothing is available, even their most popular items. Always a wait and the staff has no concern for customer service...even a brief apology for the wait would be appreciated. Placed an order online today at 12:25 for pick up at 12:45 (they generated the pick up time). I arrived 3 minutes after the pick up time to be told there was a 3 minute wait for super greens. No problem, I could see they were working on them. Super greens are done and then was told they didn't have the entree prepared and it would be another 7 minutes. When I voiced my concern to the manager on duty, she shrugged and said they were working on another order - based on my observation, I was the only customer and no one was working on prepping any other food. Said there was nothing she could do. Absolutely done with this place and their terrible service, which was poor pre-COVID. read more

Basically stood there waiting while everyone continued to clean, ignoring me, for what seemed like 5-7 mins. It was 20 mins before closing time. Sorry I couldn't get there sooner. My kids practice ran over, and usually practice a rule of thumb to get places well before closing time. Def not returning as this was not the first time Ive experienced poor customer service here. I do deserve to be treated like a person, not a tree read more

I never checked the reviews of this mf but it makes sense now. I used to work at a Panda and this panda is using at least double the cabbage and lettuce for a full batch of chow mein, while also adding MORE of the chow mein sides to plates n sht. I remember the batch and plating sheets like the back of my hand, no way in h*ll are they following them whatsoever, maybe on the days the corporate manager is in the restaurant, which would explain the "hit or miss" reviews. read more

Panda Express - The overlettuced chowmein - Chinese Near Me - Brighton, Michigan

Went through drive through a few weeks ago. About a month ago. Got home and found a huge piece of plastic in my food. Looked like a large piece of plastic bag or something. Tried to contact store, no answer and doors locked. So I went to Facebook and sent a photo and message. Few days later received request to speak to me. Spoke to someone from corporate probably who apologized over the phone and said someone would contact me. Never heard from them again. Ridiculous and disgusting. This wasn't a small piece and while I didn't expect gain from this I'd expect my purchase cost back and an explanation as I had eaten some of this before finding it. Shameful. Update: a month later and no response or resolution even after replying to comment from Panda left on this review. Disgusting. read more

Panda Express - Food from drive through. Kung Pao Chicken and Angus Steak with a huge piece of thick plastic bag material in it. - Chinese Near Me - Brighton, Michigan

The food was ok, but the customer service is awful. The manager Liani was rude and needs customer service training. When I looked at her name on her tag and mentioned I would be reaching out to corporate she actually laughed at me. A few months ago the staff there talked me into buying something extra to get a $5 gift card which was a lie it was actually a promotional coupon with an expiration date. Well it turns out it was expired and instead of offering me any kind of discount or anything to help make it right she just stood there and stared at me and said its expired. I was like how can a gift card you guys practically made me purchase expire. If my kid wasn't with me and hungry I would have walked out. read more

So I went to panda express last night for the first time and was really disappointed. We picked up from the curb window and got home and the food was just horrible the orange chicken was big clumps of over breaded chicken, I think it was chicken, and there was no sauce again absolutely no sauce over this dried out breaded stuff. The lo mein noodles tasted really weird and they had no sauce on it either it's just like stuff was thrown in the box and the vegetables were really over cooked which is odd for Chinese food. $26 dollar meal that half or more was dumped in the trash. NEVER AGAIN!! I think that some of the other reviews are bogus. Manager should just lock the doors, walk away and throw the door key in the trash. read more

Good Chinese fast food. Staff was friendly and quick with service. Greeted and helped through the line. Suggestions and samples offered. The food was decent. Clean restaurant and very busy which is always a good sign. read more

Panda Express - Lunch is ready!!! - Chinese Near Me - Brighton, Michigan

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This Panda Express location is always out of everything and I mean damn near everything every time I go I'm gonna stop going to this location also the white and brown rice recently has been like rubber read more

Panda Express - I should not be able to pick up my rice like this - Chinese Near Me - Brighton, Michigan

It was our first taste of Panda Express and about what we expected. I liked the clean environment and the fast service. The food was about as standard as Chinese food gets nowadays. Nothing overly exciting here but you can likely count on it being consistent. I had the Creamy Walnut Shrimp and the the Beijing Beef. The fry on the shrimp was light and turned out soggy after being in the chafing dishes but it was cooked nicely and not overdone. The sauce was OK but it needed more walnuts and a little more sweetness!! The Beijing Beef was crispy and pretty good if a little ubiquitous tasting. My wife's Orange Chicken was crispy considering the chafing dishes and it had a nice glaze. Our fried rice was OK but really bland before we added the soy sauce. The Cream Cheese Rangoon were OK but not filled very well while the spring rolls were pretty good. The sauce for both was passable for better I've had. All in all we came and checked it out and I think we're good having tried it now, but likely don't need to come back. In a pinch or if you want Chinese food passed through a drive-thru window on your way home then this is your place. read more

Honestly, I'm disappointed. I've been to this Panda multiple times now and normally the service is great, polite workers, quickly doing there jobs, food is good. Earlier today though.. some kid named Safe? Pretty sure that's what he told me, was just rude in how he greeted me, didn't want to help me to begin with, and told me you didn't serve 2 different items anymore purely because the pans were low and not even empty. I noticed he was doing the same non-polite act to the people behind me as well. read more

My dad ate here a couple days ago and got extremely sick from the sweet fire chicken or the Mongolian beef, he said it tasted okay while he was eating then was up all night throwing up going in and out of the bathroom. We will never go back here again and make sure everyone knows this Panda Express is serving food thats not safe to eat. read more

I always love Panda Express, this location on two visits took approximately 30 minutes to get what was ordered

Always like Panda, I was thrilled when this place opened. The restaurant is brand new and clean, staffs are all friendly. Couple of tips, if you need your food quickly, don't go through the drive through, it could be a 25-30 minutes wait. Their dishes are very consistent except Kongpao Chicken, I frequently find different vegetables in there. read more

My fiance and I always get our regular every Friday on the dot; orange chicken and beef chow mein. We always receive a warm welcome and friendly atmosphere. We are definitely regulars here, will never stop loving this place read more

My family love Panda Express! This location is clean, food is consistent, and they have friendly services. They also have a drive through. If you want good and affordable Chinese, give them a try. Lots of selections to choose from. read more

Love this place! Staff is super friendly and the food is always great. We love the walnut shrimp so good!

The last time I went to Panda Express they didn't fill the container up all the way, they only gave me half the amount of food I was supposed to get. read more

Pretty darn good, I would give it a 5 but they sometimes run out of items or are short staffed. But they are always very good at keeping items hot and the place is very clean and a great staff. This is our go to now of Chinese at least once a month. read more

After multiple trips through the DT and waiting more than 20 minutes for my order, I'd had enough. (Were you aware that the reason they have you park even when no one else is in the DT, is to earn a better drive thru service number? ....no matter that you have a terrible experience, so long as that number is good...) I walked in to talk to the manager and found that there was not one on duty! Just some hard working kids that were doing their very best! They had to look up every recipe since they weren't trained for this job. It took forever, but those kids make some awesome good food. I'm glad I went in because my concern shifted from the store to the parent company. Hard to believe they would allow a store to be so poorly managed. With all the difficulty finding employees these days, I'm surprised that Panda wouldn't treat them better than to put them in a position to have this many disgruntled customers in their face and no manager to have their backs. I hope Panda addresses this soon. I really really want to give them my money, they are just making it too hard to do. read more

My daughter wanted your Orange Chicken for her birthday dinner because it's her favorite. Then we had Emily C as our server and she was OUTSTANDING! She really excels in customer service. I wish all companies had employees like her! She's a gem! read more

Tonight was the last time we will be going to Panda. Every experience we have had there has been worse than the last. Once while going through the drive thru I was asked to wait, the person who brought out the food gave it to the wrong car and when I asked about where my food was she tried to get me to pay for it again. There has never been a single time where the wait was under 20 minutes and the employees don't seem to care. Tonight we tried ordering online because how could they possible screw that up, well it said the order would be done at 8:18 pm and surprise surprise it's 8:42 and still waiting. We tried to cancel the order but there is no manager on duty and the employees just don't care. Save yourself a terrible experience and go literally any place other than this! read more

I have visited this store since the month it opened and have told family to try it as well. My 5yr old daughter and i always share a couple entrees and I get a side of the crushed pepper oil since i like spicy foods and my daughter does not. Today the manager, Gretchen, said she would not give me one and will no longer be doing so. After about 50 visits to this store i found this to be very shocking. I went for the spicy food and it's crazy that a young manager wouldn't want to please the guests and retain customers. When i asked the staff member for a chili saice packet, he said "we have soy sauce." I had to explain that they also have chili sauce packets, (which are not a replacement for the chili oil). If that is how it is ran now we will not be back. Staff needs a lot of work and guests should be a priority. read more

So upset with my experience tonight. The employee taking my order (Kaiyu) didn't speak to me besides telling me the rice wouldn't done for 5 minutes. I ordered a plate, get home; 5 pieces of chicken. One star rating tonight read more

First time at this location, I have only had mall Panda Express prior to this. I had a hard time understanding the person when I went through the drive through. I got a choose two with double orange chicken and chow mein noodles and a choose two with chicken and mushrooms, orange chicken and chow mein noodles. Both the orange chicken and the chicken with mushrooms were awesome. The noodles were only ok. A little dry and flavorless with huge pieces of onion. I think some kind of flavorful sauce with green onions would be better. read more

Ivan was friendly, patient, smiled, and offered samples. He spoke in a normal non-rushed tone and was easy to understand. He showed that great customer service can indeed happen in a quick, cafeteria-style restaurant. Food flavor, appearance, and temperature were all great. Definitely will return. read more

F this place they are rip off I waited in drive thru for like 25 min then orders orange chicken bowl. I get home and all I have is a bowl of rice read more