From the moment the doors opened it was a total disaster. How does a foodchain claim to open at a certain time, but when I got inside all they had ready was white rice? How is that? If your food isn't available at opening time why not change that time to wherever your lazy employees can manage to have all the items ready for customers? Im not the only one who's confused. Later Im going to show my brother how to do a review. He was with me. Get it together people!!! read more

Well normally I'm pretty happy with this place but I've noticed the quality has gone down. The portions have also gone down. Today I ordered lo mein and orange chicken. The noodles lacked flavor and were mostly veggies. The orange chicken was also mostly breading and was way over cooked to the point I couldn't stick a fork in it. It normally doesn't mess with me but today it didn't sit well so I was a little bummed that it made me feel like garbage all day. Hopefully they can do better. read more

Same guy doing day shifts now got the whole drive thru backed up. Got to window and go to take off an forgot my veggie rolls. Place was packed inside so didn't bother going in. Total crap shoot everytime read more

It is not express. It took 45 minutes to wait in line and get our food. 10 minutes of that was seeing our order sit in a container on the counter while choas ensued. They need some management. The food was obviously cold. It would have been ok if it were hot. read more

I usually love Panda Express, but not this one. I had to wait for the chow mein, so instead of waiting on making my plate so the food is all fresh and hot, he served my plate and let it sit to get cold and 10 minutes later, I got the chow mein added. I also ended up with the dregs of orange chicken and broccoli beef. Freshly made batches of both were brought out while I waited. Why do I have to tell the guy I should be served fresh food? I won't be returning again as this is the second time this has happened. read more

Unless you have 20-30 minutes to stand in line stay away from this place. I stood in line and 5 people in front of me walked out said he'd been inline for over 20 minutes. The worst part is they were filling door dash orders and wouldn't take orders from people in line. I finally walked up to counter to ask the employee when they would start taking orders from us that walked in and she told me not only does she disagree with their policy but they have a time limit to make and hand over door dash and on line orders, obviously I walked out after standing in line for over 10 minutes since I was the 8th person in line.people back line. Very poor management I won't be back and am filing a complaint with corporate. read more

I ordered a " bigger plate". Server" Frank" dished me up. Cold food and less than normal serving sizes. When I I examined the portion of the Kung pay chicken, it was 1/2 the size normally served up. He had an attitude about my question this and argued my point,rather than make it right. I'm a local resident,not an out of town person...I will not go into this place again and I'll coach others not to as well. read more

Panda Express - Bigger plate with side? entre of Kung pai chicken - Chinese Near Me - Cottonwood, Arizona

I wanted to commend Jennifer and her co-worker who operated the drive-up window at the Cottonwood, AZ store on August 10, 2025. The store was short-staffed by two workers. These ladies worked cheerfully under pressure and succeeded during the 3pm crush. They both deserve a double paycheck because they do the work of 2 employees. But this store has had problems with employee retention for a long time. Corporate management needs to solve that problem. read more

I love Panada Express, and I know they get slammed, but I ordered 90 minutes ahead for 5:20 p.m. pickup. I got there at 5:30 p.m., but there was no food. I checked in and had to wait another 10 minutes to get my food. At 5:40 p.m., you must prioritize your online orders or not promise when the food will be ready. read more

Very clean and spacious. Warmly greeted despite a bustling lunch crowd. More options than my hometown Panda Express in Irvine, CA - so extra win. Extremely efficient/accurate/kind staff! Traveling and grateful to be able to depend on this brand! Kudos! read more

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Restaurant was super busy on Christmas Eve, but staff was nice and working as fast as they could. Not sure why people have given this location bad reviews. Food and atmosphere was consistent with Panda Express we have gone to in California. Note if you order the shrimp they are required to count them and it is not as big of a serving as other items.. I think it was 6 for individual, 24 for family... read more

You need to wait 12 minutes and you will get someone getting your order place need more workers , personal its kind of slow

I don't mind paying the price as advertised, but dang, can i get a little more protein lol got nothing but rice!

Every time we come here the crew is very friendly and give us plenty food on the 3 plate and it tastes very good

I went through drive thru around noon. It was very busy. Sahori A. was an excellent employee working at the drive thru. She was calm & friendly. A delight for all the customers she helped. Sahori is an asset to Cottonwood's Panda Express. Thank you for treating the customers so nicely. read more

I would say 3 1/2 stars on this one. Have been here several times, always for takeout. Food is always hot but I have had to wait several times for the choices I wanted. Overall service is good. Menu seems more limited than other Pandas I have been to. read more

Cottonwood location is terrible bad management food isn't consistent but love other locations this one has let me down too many times to count I would say find something elsewhere when in town read more

Went for dinner last night. Was not disappointed. The food and the service was good. Fresh food was being made and we were quite satisfied.

Great service and people were nice. Food was good. It was cheap and they gave me 20% off my meal using panda rewards!

Everything was fine and perfectly warm. I just want to counter some of these reviews bc I was truly expecting so much worse when I walked in, but my experience was just fine and comparable to other panda locations. read more

The food is consistently flavorful, with a variety of options to choose from. Their Orange Chicken is a fan favorite, perfectly crispy and coated in a tangy sauce. The Chow Mein is a great side, offering a nice balance to the meal. The freshness of the ingredients is noticeable, and the portion sizes are generous for the price. In terms of service, the staff is generally friendly and efficient, making the ordering process quick and easy. During my visit, they were attentive and ensured that my meal was prepared to my liking. As for the ambiance, Panda Express has a clean and modern decor that feels welcoming. The open layout allows for a casual dining experience, whether you're dining in or taking it to go. Overall, it's a reliable spot for a quick and tasty meal! read more

the food is pre packaged I can tell by the rubbery chicken , orange chicken is not made from fresh . prolly just the sauce which is flavorless this restaurant needs a new chef asap whoever the chef is there their food is awful read more

Always a pleasure. Food is always good and fresh. Dining room was neat and clean. I have visited Panda Express in other stores and it is always good. read more

Every single time. I order string bean chicken, literally 3 pieces, every time! and the rest was all string beans just beans. They even parked me and I waited 15 min for it. Someone do something!! I love Panda Express read more

Panda Express - String bean chicken and Beijing beef with fried rice - Chinese Near Me - Cottonwood, Arizona

I have read all the reviews and I'm very shocked to see that there are good ones. The food was lukewarm and the egg roles were cold. The service was ok since there was a line of cars in the drive through. But the place was very messy. Especially at the drink/napkin area. I had to ask for napkins since there was none. I have eaten at several times and this is close to be the worst. The staff were nice for the most. I'm very sorry that I'm writing this since I've never done this before. But I felt I had to say something. It's hard to find good staff anymore read more

If you're in a rush or are particular about your food, maybe avoid. Staff obviously needed some training and better management, but nobody was rude. If your chill and can pick from whatever is there, all will be well. The inside was clean and comfortable. read more

I walked in around 8:45 for a little late dinner (says open till 10pm) I got my food and sat down to eat it. As I was eating Andy Milonakis older brother from the kitchen was yelling a slur of obscenities about staying open past 9 and complaining about other things as well. I finished my dinner around 9:25 and the staff had already locked the doors and was cleaning the store. I watched multiple people trying to open them to get something to eat... not only does it say open till 10pm on Yelp but as well as google and apple. Maybe management should adjust the time from open to close to better suit there employees. read more

The costumer service is super terrible, there has been multiple occasions where they are rude and the servings are super small. I've been to multiple panda express locations in different city's and this by far is the worst! I wish I would give it a zero ! read more

Clean,fast,food was delicious. Store was clean. Restrooms were clean. Good managemen. A little pricey.

the service was horrible and the workers were all over the place they kept walking out the door and not attending to customers and the food wasn't good either read more

It's basic but the only way to get Chineese food in Cottonwood. I like the Honey Walnut Shrimp. And that's about it. Spring Rolls are eatable... don't forget the hot mustard to cover it up. Not much else to say. read more

This place has NO MANAGEMENT! I stopped in on a Friday night at dinner time, and they had 7 people working the orders, but only one dishwasher, and one cook who could only do one dish at a time. When I ordered there were many people waiting on food already, and as I walked down the line to see what they had none of the items I wanted were available. What I didn't know was that the people waiting were waiting on the same things I ordered, so it took almost an hour to fill my order. I watched another lady who was there before me get mad and ask for her money back, because the food she was waiting for got consumed by the staff for their own dinners. She'd been there for over a half hour inside waiting for the food she ordered in the drive thru. One person cooking one dish at a time on a busy Friday night is not a way to run a Fast Food restaurant! Having 7 people walking around doing nothing because they have no food to serve is a failure of Management! To make matters even worse, when I got home I found that the Steak dish I waited for was burned. How's it possible in a major cooking rush that they have time to actually burn the food? The manager was the only one cooking, and she needs to be replaced, because she's not capable of doing the job correctly! It's sad that Covid has destroyed so many businesses! Most of the people working in this restaurant seemed completely braindead! It's sad that MOST of our youth have no understanding of the term work ethic! read more

Ordered "string bean chicken" from Panda Express off of DoorDash tonight. It arrives super quick, yet, to my astonishment, I was met with a meal that looked like it went through a foodie horror movie and I was served with the nastiest and most unsettling looking box of string bean chicken that I've ever seen in my life. The green beans were literally falling apart and mush and all different colors, doing their best impression of a disintegrating magic act, and the chicken decided it wanted to be overly dehydrated beef jerky. Sauce? More like a Sahara Desert dry spell from this dish sitting in a heated warmer for most likely a few hours before being served to me by a complacent employee who really doesn't care how gross and old food looks before they serve it to customers. Couldn't get my money back from DoorDash because there is no option for getting food in "this condition." Now I'm stuck eating ramen wondering what mistake I made ordering Panda Express tonight. I've never normally post reviews but this was so bad and nasty I hope someone shines some light on this. Thanks read more

Panda Express - "String bean chicken" - Chinese Near Me - Cottonwood, Arizona

Their operating hours are wrong on the website AND on google. Yelp is the true hours open. The food is hot and fresh if you go during the day. If you go at night, they are usually out of a lot of things so take ur chances on them having what you want. Inside is clean and airy. Very open. The drive thru takes FOREVER for some reason but inside is always quick for us. read more

They have always been good service, quality food, friendly, and most of the time, speedy service.

sucks they ran out of food and refused to cook more early but said they where open till 10 yet had no food

Second time here today. First time in drive thru, they only took cash. Second time I walked in...female rude cashier could not fathom that I can't hear well..she treated me like a beggar while she was asking for some charity $. Long short...rude and disrespectful. Never again. And I left a buck for the charity. Dumb on my part. F this panda. read more

First off they didn't have half the food we wanted then the service was horrible I've been going here and I am going to stop because they don't talk and they are rude and the restaurant was disgusting because the tables were a mess the counter was sticky and then they were 15 minutes late so I would recommend not coming here just dont read more

Every time I've been to this Panda Express, I get the right food and I usually don't have to wait. One time I waited for cream cheese Rangoon's. Even then jt was only like a 5 minute wait, max! read more

Zero points for order accuracy. I ordered two entrees, I got one but got charged for a second. The one entree was bland and almost tasteless. Yuck. read more