Worst customer service. Do not use the app to order online! I've had three too many bad experiences. Third time was the last straw. I've never been treated so badly, I got hung up on three times!!! Never did I use any foul language or raise my voice with them on the phone when I called about my messed up order, I only mentioned that they were providing bad customer service because they refused to own up to their mistakes and insisted on blaming the delivery company... so they hang up! I will never come back here. It only makes sense to make sure the whole order is in the bag, and is sealed and secure before delivery. Especially with our current pandemic situation. Lack of management and customer service. read more

We go here all of the time, the food is good and most time the people working there are nice. Having said that, they mess up our order all the time, and have completely forgotten about my order no less than 3 times, once in the drive through we waited for about 45 minutes and then I noticed it looked like they were locking up for the night & we had to knock on the door. I always let this slide because they are always crazy busy when I go in there and I remember years ago working at McDonald's and how things can get crazy. Tonight we ordered using the app which we have done many times before, and as usual when we got there they were packed and had not even started our order. But then they completely ignored us, then when they asked if we were waiting for something they put our receipt on a tray & helped several waves of customers without even starting our order, people came, ordered, ate and left while we waited. Finally they started putting our order together...and ran out of food, so we had to wait even longer. Ridiculous. I'll find a different place after tonight. Enough is enough. read more

Clean, spacious restaurant, food was fresh and tasty. Servers were pleasant and efficient.

This Location is the worst restaurant I've ever been to! I went through the drive through and the people at the window were bullshitting with each about some stupid car. And he didn't give me my credit card back, I realized it about an hour later and the people on the phone and the new people at the window seemed disgruntled because I was upset that my credit card sat God knows where probably written down 5 or 6 times. Now I have to cancel my card and order a new one! DO NOT GO TO THIS PANDA! read more

Looked nice from the outside but as soon as a walked in CHAOS RAIN. No clear direction on where you're order begins and where the line starts, along with this ordering was difficult and unclear. They were out of everything and made many mistakes on what I ordered. It was SUPER loud and gave me a huge headache. MANAGE THIS PLACE BETER. And stop being rude to your paying costumers. read more

Food was old, chow main was hard and all clumped together. Orange chicken was hard. I will never go back.

Went through the drive-thru I didn't get what I ordered and I wanted some sauces and didn't get that I would probably never recommend this please unless they make it right read more

We've been here three times now in the last two weeks and every time it has been soooo good! I hated Panda Express before a couple weeks ago! And now I want it all the time. I see a few bad reviews on this location but I think they must have fixed the issues they had before. We go through the drive through each time and we never wait very long. The ladies that we've had help us were all great. This is the only Panda I will ever go to again read more

Unfortunately when I got my food, there was a long strand of hair right on top. As seen in the photo. Disgusting. Food was ok, but because of the hair being in there I had to throw nearly half of what I got. Because of that, I give it a 3. Please pay attention before you package and sell the food. read more

Panda Express - A long strand of hair in the food. - Chinese Near Me - Keizer, Oregon

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Where to start... this was the SECOND time I went thru the drive-thru and had to wait 20 min for my food!!!! Needless to say, I will NEVER GO BACK!!! When I ordered, they said the orange chicken would be 5-12 min, and I said I'd wait. When I got to the window, after i paid, they said the fried rice wasn't ready. I asked how much longer AND explained that last time they said that it took 20 min to get my food AND I had to go inside to get it, defeating the point of using drive-thru! She told me 5 min. So I parked along with another car that was 1 car behind me. After 7 min the lady who parked next to me (who was pregnant AND had a small child with her) and I both went inside to see what was going on. She got her food before me and then I was informed that they gave my order to someone else by mistake! So now I had to wait a little bit while they repackaged my order. Well, after a few more minutes they informed me that it would be 5 more min because they were out of cream cheese ragoons. So, EVERY ITEM I ORDERED WAS NOT READY!!! Finally when I got my order, a little after 20 min, we had to rush home so my sisters boyfriend wouldn't be late for work and he didn't have time to eat. All I got was a "sorry for that..." from one employee while 3 of them huddled by the drive-thru window talking among themselves. They gave me a coupon that expired TWO YEARS AGO! And my ragoons that weren't ready, well they were burned to a crisp! This is beyond unexceptable!!! And am so dissapointed in every aspect; wait time, customer service, food quality, etc! As I said before, I'LL NEVER GO BACK TO THIS LOCATION EVER AGAIN!!! read more

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This spot took too damn long , we came to visit from California and the crew out there works faster than here ! I waited in line for almost 15 min. The manager had her crew unorganized and was jumping back and forth from order to order. read more

Well. okay. It's a Panda Express. Which is dear husband's favorite fast food stop. And we haven't been to one in over a year. Honestly, the best thing about PE is the veggies you can get under whatever dish you select (as opposed to a landslide of fried rice, or a mountain of noodles.) The veggies are almost always crisp and unseasoned -- making them the perfect carrier for whatever sauce your main dish comes in/with. And he -l o v e s- the chicken. Any chicken. okay. fine. there 's no MSG, so I'm safe. And there are plenty of dishes in savory (not syrupy) sauces. My only complaint was that my food was cold almost before I made it to the table. If I'd stopped for a drink at the drink/napkin bar, I'm guessing not one bite would have been warm. It LOOKS hot when they dish it up in the mess-hall cafeteria line -- but it goes onto a paper plate that sits on your tray while they ring-up your whole group, then wait to pay. If you stop for some kind of sauce or eating utensil -- the food is cold. And I really hate cold food that's supposed to be eaten while it's hot. I really don't mind fast food occasionally. I do mind cold food. I'd rather just not eat at all. read more

I'll do my part to pull the ratings down on this Panda Express. My kids love the orange chicken at Panda. Something was off about the orange chicken today, but that's what my daughter ordered. I order string bean chicken a la carte (it works for me and my low carb diet). It was old, and gave me problems in less than an hour. Dirty tables. Dirty bathrooms. No napkins (a casual "give me a couple of minutes" when I asked the cashier for some). Unfriendly. Is it the location? I go to West Salem and Mission St and it's never been so memorably bad. I think there might have been a contest as to who could avoid eye contact with me the longest: no one was helping me. Jesus finally came out of nowhere. He must have felt sorry for me that I was waiting so long, for reasons I cannot tell you. Don't miss it, I'm about to give you the tiny shred of positive for the Keizer Station Panda Express. Jesus got my order right, had a smile, was efficient, in the Panda Express way. "What would you like for your entrees?" "What would you like to drink?" "That will be $16.60." "Thank you. Have a nice day." read more

Unfortunately, they were out of almost 2/3 of the things listed the menu choices that I tried to order. Makes it very frustrating when you try to order, a side or entree, and you're told-"sorry we just ran out.". The person seemed friendly so they got one star. This is my third and last time ever letting them to fail me once again. I will be taking my business elsewhere. read more

Pretty disappointing to order food and be missing whole entrees. Also, they almost always forget the teriyaki sauce when you order their chicken teriyaki. It might taste good but it hurts to pay for food you don't get. read more

I waited 20 min for drive-thru and make several orders and they put everything in one bag and kids meal was sideways it's not scramble eggs. read more

Panda Express - Kids menu - Chinese Near Me - Keizer, Oregon

This is my least favorite Panda Express out there. Slow and rude staff, always out of entrees, pick up times are way longer than quoted if using the app, and the drive through sign frequently says open even when they are very much closed. Just frustrating when you know how their business should run in comparison to other Panda Express and this one misses the marks on a very regular basis. read more

Will overcharge you, call you a liar when you call it out, claim you made the wrong order, ignore specifics of your order, leave out ingredients, oh and will make snide comments about you as you leave You want good chinese go else where at least they won't scam you, say you are wrong about the order you made even though you order the same thing each time and then move you for being upset at the incorrect order. read more

This stores costumers are just a bunch of privileged white people who complain about any little imperfections in their food, the waiting in the line, and are always disrespectful towards the staff. The fact that adult men and women cuss out the teens and college kids working here just comes to show that they have never worked for anything and all was given to them. If you wanna raise your voice at a someone who's working minimum wage maybe you should put yourself in their shoes and realize not everybody has everything handed down to them. I have been to this restaurant multiple times and have not had a problem with any of the staff. People that act worse than children need a reality check read more

Used to be fresh and very good but the last 2 times food was just so so, didn't even cut the chicken up on the teriyaki grilled chicken; nothing worth going out of your way for. Next time I have a craving for this type of food I will search out a new place read more

My Sweetheart and I went here on date night, and actually, we have eaten here before. This last visit was so nice. The service was outstanding and while we were eating, the Store Manager came around to guest tables to see how things were and how the food was. That was a new move by the chain. It was nice and very refreshing to have that kind of attention to service. I would highly recommend this property to all my family and friends. Yes, we will be back. :) read more

I think they got new staff and the food is really good now, now problems very clean and nice

We normally enjoy Panda Express, but this experience was frustrating and disappointing. I understand Covid-limitations, but I don't understand why they can't deliver a parked drive-thru order to the car when everyone else around is doing so. There are very few non-spicy options for kids meals and they charge extra for bottled water, Powerade, and orange juice. One of the entrees I ordered was still cooking so it would take an extra 4 minutes. Not a problem. We like fresh food. They parked me and then told me I would have to walk up to the side door to get my order. That means unbuckling my kids, putting masks on, and exposing everyone to more people. Lastly, after the limited kids options of food and drink, they told us they were out of cookies that come with the meal with no offer to substitute or compensate us for the loss. I'm giving two stars because the food tastes good and the adult entrees were correct. Way too expensive for the experience. read more

Worst service. Huge line inside of people waiting for food. Went through drive thru and they said pull into parking lot to wait 7 minutes. After 20 minutes went inside to find other drive thru folks that came in after waiting for food a very long time. Crew was flustered and lots of customers looking annoyed. Avoid this place. read more

This store has very polite, attentive, accommodating , and friendly employees. I think the location has them on their toes with the high amount of traffic they get but they still handle it well getting to everyone quickly! Very clean, everyone masked and gloved, overall great! read more

I waited in the drive through line for about 30 minutes. The service was direct and to the point with little personality. When I received my food we stopped nearby to eat before traveling on. I paid extra to have the Angus steak. My bowl was filled with rice and only s thin layer of steak barely covering the top. Although the food was decent I feel extremely cheated. Probably won't be back here. read more

They NEVER have white rice every single time I go. It's like they only make it once a day & are too lazy to make more. They need to get this place together. read more

how the hell do you forget teriyaki sauce when it's literally called teriyaki chicken? And how the hell do you do that more than once.

Had an order made 30 fucking minutes ago for Mary. They said the pickup time was 5:55 pm for here at 5:50pm. First they said my order was nonexistent when I already paid them they said it was picked up an hour ago??? Then I show them the email and confirmation number and they said it doesn't exist? When I already paid 60 fucking bucks on the online order. Terrible place rude workers and just overall was a poor experience. read more

I had the Chow mein and teriyaki chicken the other night. It was so delicious! I defiantly will be coming back for more.

Did an online order at 5:15pm, showed up to get it at the time it said it would be ready 6:01 pm. When we showed up we were told they don't make the order till you get there. At 6:30 we got our order. Food was good but the online order option should specify it won't be made till you get there instead of saying it will be made by a specific time. Just a suggestion read more

Food: 3/5 Price: 5/5 Service: 5/5 Ambience: 4/5 This Panda location is right next to the high way which is super convenient! The employees are very nice too. It's spacious, with indoor & outdoor seats. The food is ok....they were served cold. Mushroom chicken, one of my favorites, was subpar here. read more

Decided to try the mobile ordering and pickup so we didn't have to sit in the long drive thru line with hangry kids. Placed the order no problem, but when we arrived to pickup at the time the food would be ready, no one acknowledged us in the pickup line. When we finally got someone's attention, our order wasn't ready, it wasn't even started. So I'm writing this as we are STILL waiting for our order 30 minutes after it was supposed to be ready, pissed off kids and all. read more

Pretty much like any other PE I have visited, this one is just as good. Can't help it, but I just love the food they serve here. Always great tasting and very reasonably priced. read more

Well, the reviews were pretty bad but it was getting late and our options were pretty slim. We took a chance. The funny part is, the food wasn't bad. Actually, it was better than I had remembered it ever being there. The service? Horrible. The lady that helped us was so rude and impatient. She never even smiled. She didn't give us any sweet and sour with our fried cream cheese things (a little too fried). When I asked for soy sauce she just pointed to where they were supposed to be and walked off but they weren't there and that's why I was asking. I will definitely not be back to the kaiser location. read more

We go to Panda Express fairly often. I was a little disappointed in this one though. The service was odd - they had us order different from any other PE I've been to - so it was confusing. They were out of a bunch of stuff too, so we had to wait a few minutes. That was rather confusing too, as they were not clear on how long it would be, whether we should pay and then sit or just wait. It was not particularly busy either, so I'm not sure why they had run out of so many things - coincidence maybe?? The kung pao chicken tasted pretty normal, but my son always gets the walnut shrimp with white rice. I'm not sure if they've changed the recipe everywhere, or if it was just here, but it tasted super mustardy. I've never noticed mustard in this before - usually, it's just sweet and gooey, and it was not very sweet and had too much dijon type mustard (you could actually see the mustard dots in it). We come to Salem/Keizer for swim meets and soccer games a few times a year. Unfortunately, we have not found any place worth eating at in this area, so we may eat here again when forced to, but I wasn't really a fan. read more

After the crappy treatment I received at Taco Del Mar, I came over to the Panda to see if I could finally get some dinner without having to be screamed at. Panda did not disappoint! Everything inside was very clean...no trash or dirty tables or dirty trays. They had just cooked up a batch of fresh everything so it smelled REAL good walking in!!! Yum!! I was served promptly and with a smile by a guy named...are you ready for this... "Angel". I asked him if that was his real name and he said "yes" and then we had a nice convo about our names. Angel piled the food on my plate and gave me my extra sauce and fortune cookies and did it all cheerfully and graciously. Somehow I managed to get my appetite back and was able to finally actually enjoy dinner with my husband. I'll definitely be back when I am in the area. :) read more

If your going to open at a certain time then you should have the food ready at that time in this kind of business. I come here at least once a month and have NEVER see the floor by the soda area clean. The food is what it is, service is always fine. read more

I have been to many Panda Express' and this one has to be my least favorite. About a year back this one was amazing and would always get your order right but recently their vegetables have been under cooked and not cut properly, their serving sizes have gone down, and the food always seems to be old and cold. The only upside of this store is that they have great costumer service. read more

The food is " Panda fast food Chinese " quality as always, so can't knock that so much. The manager seemed to be running a sweat shop in there on a Friday night. When the young worker turned to ask him a question he, without emotion or care, turned to the worker and said, " I don't care, it's busy and you can't go home".. Holy crap! Seriously? The kid was like 17 years old and it was 10:15 PM. He then turned and told another young female worker to move and put food into a to go box and walked it out to a waiting car. Another young female worker was on her break sitting by the window when I was getting my drink and I said, "late dinner".. To which she replied, " yeah, finally after 6 hours of work! But that typical around here unfortunately. It's fast food" ... Ummmm no! No it's not ok. That needs to get reported ASAP! Great kids are working, but do it legally and ethically. For that and the crappy managers attitude, 3 lost stars! read more