Great value for the money & love the healthy choices!

Okay, so I went there today and same exact thing happened and I thought, "I've had this frustrated feeling before." This time I walked out without the side dish, without a refund and full of frustration. I debated whether I should even bother with a a Yelp review but then thought, "Wait, this is total deja vu because not only did the exact same thing happen but I already Yelp'd about it. At this I had to laugh. So, Thank You Panda, for I got a laugh after all and a lesson learned, "Lie to me about wait times once, shame on you. Lie to me a second time, shame on me." read more

The only reason I gave only one star because the service was fast but besides that. I had hard rice, everything just tasted old.

1 Star. Only because when I walked in there was a huge group of employees behind the counter talking in a circle very loudly. Most of the food was out at 5 pm. There was an employee from five guys behind the counter with the group. It took 2 people to do a refund for an unsatisfied customer. 20 minutes later there was a line of customers who still had to wait for food to cook. Not to mention people came and went and not one person cleaned the dining area. read more

All Panda Expresses are not created equal. Some of the locations are staffed with friendly generous cheerful people others are not. This location is one of fomer. The staff was extremely courteous. They made sure the items were fresh. They had run out of the steamed vegetables and the young lady was very good about keeping us updated on how long it would take for the next batch to come out. They were patient with my mother and I as we tried 2 items and even asked if both of us would like to sample the same item. This may not seem like a big deal, but I have been to other locations where the staff makes it very clear through their body language that they do not want to let you sample the items prior to purchase. My mother and I wanted to make sure the items we were ordering were not too salty. The staff was extremely generous with the serving sizes which made me feel as though I got good value for my money. Overall despite being extremely busy with a lot of customers I felt as though the staff treated my mother and I as though we were the only people in the restaurant. read more

I work near this establishment so I go often here. I work night shift so I go there near closing. As other reviewers pointed out the food is always excellent. But the one thing this sets this apart from other establishments is the amazingly friendly and great service! I have been there when it is busy and the line goes out the door and the friendly staff handles it like pros and the line moves quickly. Each and every visit I get the same consistent friendly service! I once asked one of the staff how he can be so upbeat and friendly all the time and he just said he is happy to be that way. I guess this particular Panda Express has a managers and a franchiser who knows how to hire the right staff. Thanks! read more

Food is fine. They just don't pay close attention. We noble ordered our food and then showed up later than the pickup time. We show them our order confirmation and ask if the bag next to the order counter is ours and they tell us no. Ten minutes later, they ask us again and we ask them ONCE AGAIN if that is our order and they are like "oh yea, here you go". Now our food is soggy. Oh well, just annoying if your workers are not paying attention. read more

This establishment is an overall devastating experience. Every time we step in to order our food there seems to be a lack of food choices displayed in their food stations. This plays a role in what options we have to pick for our bigger plates. We usually tend to order these bigger plates by dividing the chow mien in one plate and the fried rice on the other. This option usually gives us a flexibility of three entrees to choose from; being Honey Walnut Shrimp, Beijing Beef, Orange Chicken, Kung Pao Chicken, Sesame Seed Chicken, Eggplant and Tofu. They rarely have all these at the same time, either you have to wait eight to ten minutes for anything fresh being prepped in the kitchen. Speaking of their kitchen, they only have one cook doing all the cooking and it seems unfair to them that they have to prepare all these meals at a fast pace with no other team member nearby in the stove area. The servers don't like to place more than a full scoop on the bigger plate sections or when they fill the boxes, they put a big piece of chicken and top it off with smaller broken pieces to make it look as if it's packed with enough portions. Sometimes the Beijing beef is overcooked or the Orange Chicken and the Walnut Shrimp is soggy. Their Chow Mein tends to have big chunks of poorly chopped vegetable and too much cabbage to compensate for the noodles. Don't even get me started on their poor customer service etiquette, which is often uncaring and rushed. They act annoyed when packaging your order. Also, they don't care about the choices you have and if you change your mind they grunt and make mean faces at you. We always have to ask for the fortune cookies at the register, and they stopped serving those warm sauce containers that usually were next the eggrolls and veggie rolls. Overall, this food is unsatisfactory for their minimum portion quantity that we pay on average over thirty dollars for two people. It was great having this restaurant nearby for after our errands which were either Safeway or Target shopping, now we have to drive an extra three to four miles to the next Panda Express location. Hope it closes because no one deserves to be treated like a second priority. Customer ALWAYS comes first! read more

A bunch of lazy ass workers at this location. I ordered Online and was told they need extra time to make the order. They said it would be done at 6:20pm. I get there at 6:20pm and my fucking order wasn't even started! I also had to wait another 16 fucking minutes for these dumb asses to make the fucking orange chicken. I don't see the point in ordering Online if I still have to wait for some shit for brain workers to make the fucking food in front of me. Wasted my fucking time with this bullshit! Get your shit together fucking idiots. read more

Hands down, this place has the BEST honey prawns I'm never disappointed when I come here. The employees are very welcoming and nice. read more

This place has the worst customer service employees are extremely rude. Honey walnut shrimp was flavorless and seemed like it had been sitting there a while. Paid $10 for a plate that I wasn't satisfied with. read more

Like others have said the staff is young and unprofessional -Talking among themselves while serving customer -Not acknowledging customers - Extremely slow service - Not asking customer if its go or if they want drink -Most importantly the food is much worse then other panda express read more

Worst service if you are not a personal friend. I waited for my item to finish cooking expecting my order to be boxed up once the Chow Mein came out. Instead the employee help others until I asked for my food. Then I was given extremely small servings. Almost as if to punish me for asking for my food. read more

The food is not too bad but one of the girls that work there is so rude! She jokes in a way that make people uncomfortable. She makes stupid jokes about how you're "not a nice person" if you don't donate money. Overall the staff needs to act a little more professional. read more

I have been to this Panda Express many times and have always been well satisfied with the quality and portion size for what I ordered. I always get take-out, so I don't pay that much attention to the décor and such, but the kitchen and serving areas have always looked clean to me. Some Panda Expresses skimp on portion size, but I've never had that complaint at this store. read more

I honestly don't know why this place has a low rating. The staff are friendly and the place is clean, never had a poor experience! Never too long of a wait cuz duh the food is all there they just have to scoop it so time is never an issue. One of the reviews said they ran out of a meat and couldn't cook more because it was almost closing time, umm obviously they have to close the kitchen a little earlier than closing. (Common sense) they're not going to waste pounds of food for one person to get a serving size! Ugh people are soooooo oblivious and spoiled. Anyway 5 stars from me! *side note: people are reviewing about how horrible it is to wait 4 minutes for food. FOUR FREAKING MINUTES!?!?? calm your shit, you're not going to die on four minutes. That is all, I'd just like to point out that people are whiney assholes sometimes. read more

Worst customer service the manager should really consider hiring a whole brand new staff, they are are completely rude especially Ingrid, Ana, Brenda, & Jessica. Thank God for name tags they needed a complaint! Been here dew times & these employees gave me such horrible service read more

Brand new! Super clean but very cramped. The line starts right when you walk in. The parking situation is lame because you have to park BEHIND the entrance. read more

They wouldn't make more food (noodles, chicken etc) and ask u pick from what is leftover even if you go almost 1 hr before closing!!! Pathetic! read more

Daisy was really rude. Looked like she was in a hurry to serve us.. Weird cause we were the only customers in there at the time. She was being rude to my boyfriend kept asking " mhm what else !" In such a rude way so I looked at her funny and then she realized it and toned it down a bit. Anyway this restaurant just gives an awk vibe like making it uncomfortable for us to even enjoy our meal there . We were exciting to try this new location but won't be returning . We were super disappointed not only in the customer service but as well as in the portions served to us.. read more

For the location, it is very good. Always lot people in line. The food style is not as many as other store. read more

This is seriously the most disgusting and terrible panda express I've ever been to. The food had looked like it has been sitting there for hours on the hot table. The workers sat around and cleaned after filling my order. But no one would ring me up I was literally standing around for a good 7 minutes just waiting for someone to ring me up. I finally walked out and headed over to a restaurant nearby. read more

First off I waited for 20 minutes before I got to order. I wanted orange chicken and honey walnut shrimp which cost over a dollar more than the regular entrees and they gave me half a scoop of shrimp. The chow mein took an extra 5 minutes or so cuz they ran out. Then when I got my orange chicken it was even worse, the portion size was tiny! I was thinking okay, the chicken must come out of their paychecks cuz they are stingy as f****k. Pissed me off and then the girl next to me got like 3 scoops! I don't know wtf I did to Sara but she served my food like I killed her dog or something. Hella messed up. But whatever I'll go somewhere else next time I guess. read more

The staff is awful and rude, space is too small. There isn't enough space to line up when it's busy. Only one entrance... So the line blocks the entrance/exit. read more

I've come here a number of times over the years and have noticed the quality continuing on a downward spiral. Today I was once again very annoyed because for perhaps the third time my "online" order was not filled correctly (items missing) and I was charged for everything. The staff is ALWAYS rushed. Things are bagged up and ready to go upon arrival and you truly aren't given the chance to make sure order is complete. They say "we double checked, it's all there". NOT so. Then when you call to tell them about it you get a voice-mail saying that they are too busy to answer the phone. No option to leave a message. Today I kept trying and after 1 hr. I got through on the phone. The manager says they are unable to credit me for missing items (their system doesn't allow for that...!). So, they can only give coupons for "free plates". I truly don't want "free plates" because I am truly DONE with this place. So, now I'm out about $20 and the only compensation is coupons for food I don't want. Not good customer service. And the food leaves much to be desired. Many years ago they were doing a good job (at my original store in Morgan Hill). Those days seem to be gone. read more

Eaten here three times now, not going back. First off the layout of the restaurant is ridiculous. There is no room for a line. If there are just a few people waiting, the line is forced out the door. Which isn't a big deal when it's nice outside, but when it's cold, hot, or raining it sucks standing in the elements. Secondly they serve the least amount of food of any Panda Express I've ever been to. This is the deal breaker for me as I usually split one dinner with my wife. read more

Got food poisoned here. Got food here the day before yesterday. Staff looked like she was sick with runny nose and didn't wear gloves. Should have not proceeded with eating but did anyways. Terrible cramps yesterday and had to call in sick for work so I could spend some quality time with the bathroom read more

Food is good though it seems like just about everything has cornstarch in it. Layout is terrible with the food line starting right inside the front door and backs out to the street due to slow service on the food line. Poor design of a restaurant. What doesn't make sense to me is that you're asked what you want when you walk in when you can't even see what's there if people are in front of you and it's not posted anywhere. read more

Took half an hour to receive my food. They forgot about my order while leaving my rice and Chou mien in my carry out box to get cold, but my entree was good. I don't ever review but this I had to. The owner of the company acknowledged my review and apologized for the inconvenience. Well taken care of! read more

All the young employees are great however during my visit there was this grumpy guy in a black shirt which I'm assuming is manager. Let me tell y'all, this dumbass does not know how to serve correctly or count. I gave him a 20 dollar bill and he gave me the wrong change. Panda Express needs to work at training their managers. My dad is the CEO of Apple and i will be telling him about it. Very sadden to see people like him working at a great place. I bet he's the reason why the orange chicken tastes bad. read more

Went there to get my food at 10:08 P.m. Close at 10:30. there wasn't any Beijing beef and it was nasty looking and been there a while I request a fresh cook of Beijing beef and they said to me "They will not cook anymore". I will have to call the company and complain about this. First I will deal with the manager and let see what he has say before I get to the next level. If they are reading this please contact me I'm not happy about this. read more

The food at panda is ok. Quick place to get lunch . I have been to this location a few times since I work in the same shipping center and I always come back because of the great staff they ha e here. They are always super friendly and fast. read more

This is our go to panda. The service is decent and the employees are generally sweet and helpful. No complaints about the location BUT, Today a manager type person who travels from panda to panda, possibly regional manager/team leader because she was bragging about having her own car and credit card through them, pulled out 2 employees right next to our table during very busy hours (immediately outside panda doors in panda allotted outdoor seating about a foot from our table), and began reprimanding the female employee about earrings and nail polish. She continued critiquing her performance (during our WHOLE meal-20-30 minutes) and threatening her job stating that if this employee loses her job, she can just replace her/find new candidates. She also was wearing similar yet smaller earrings to the employee so when she asked if the employee has any questions, the employee inquired what type of earrings can be worn "are those earrings (referring to the managers earrings) okay?" the manager proceeded to tell her, it's because she is in charge. We brought out two young kids out for a nice family meal (our toddlers current favorite) and we couldn't even converse with each other because of how awkward this "professional" conversation was, right next to us. I feel horrible for these employees who were embarrassed in front of patrons. What an unnecessary and unprofessional having a conversation with these two young employees. Sorry guys! (From the table sitting next to you during that super awkward conversation!) Hopefully next time we can actually enjoy our meal without this manager present read more

The chow mein tasted like it was made in old oil--I couldn't eat it. The mixed veges were ok. I won't be coming back to this location.

Other locations I have been to have a different system for picking up online orders. For example, an obvious pickup table, signs, or a different line for picking up online orders. This one however was not obvious at all. I came in and saw a woman being helped on register so I waited for them to help her then walked up to the register. The woman at the register just ignored me and went back into the food line to help the ONE person in the line who was already being helped by another employee. Once that customer was helped she came back to the register and completely ignored me again and proceeded to help the other customer without even acknowledging me even though I was standing right in front of her register. After that she finally acknowledged me and sounded completely annoyed. I felt completely ignored and like a bother even though I just quickly to grab my food. I work in food service as well and try to be as understanding as possible because especially with COVID I know how hard business has been but she completely ignored me TWICE while standing right in front of her and treated me like such a bother. The location on Almaden is always much busier and much more attentive and polite. The least she could have done was said she would be with me in a minute. read more

Change your time on Yelp. I called to ask why they were closed at 10:20 standing outside the door. Im a diabetic and I needed food, the employee then replied "we close at 10 only Fridays and Saturdays are till 10:30 rude as fuck. You guys got good food I'll admit that, but change your fucking time on yelp. Don't bull some front shit. read more

honestly the worse customer service. I am a vegetarian and so is my sister and we ordered the one thing on the menu that was vegetarian (eggplant tofu) there was only one person in front of us but we ended up having to wait about 20 minutes for our food to be cooked. During that time, other foods that weren't even running out was being cooked and served while we had to wait. It was just really annoying when food chains put vegetarian/vegan options as the last thing they worry about, despite the fact that in almost every panda I've been to, the eggplant tofu is running out. Plus they were stingy with the servings. read more

Poor service employee's are rude they basically throw soy sauce at me when I ask for it. Also have no manners, half of them where just sitting in the back when the could of been helping. Always are running out of certain food and just throw all your food together. In all a terrible experience read more

I like this place although the it's too small space. What matters are the crew that's always snappy and ready to help.

When I read the reviews for this place, I thought it was going to be horrible. That's why I went to another Panda Express location instead. My experience at the other place sucked so badly that I canceled my order and came back to this one. I was worried about getting bad food and service before entering the store but ended up getting none of that. Decent food and service. I would rate it 3.75 stars. Well, 4 stars if compared to the other location. read more