This place is selling non-original food with different recipes in non-original boxes. At least, this is what happened in the Sunday evening. Likely, they are involved in some kind of scam. The food was worse than awful. And it wasn't even close to the real Panda Express. read more

I went in to to order my food and the person helping was not smiling and looked irritated. Then when she gave me my food she walked away and did not say "good night" or "enjoy you're meal" when I went home excited my eta my food I found a piece of hair in my chow main. I lost my appetite how disgusting a gray hair was in my food. If I can 0 stars. Don't come here. Please fix the problems read more

Panda Express - I found hair in my food. Lost my appetite. Also the people working were not smiling and they look irritated. If I can 0 stars - Chinese Near Me - San Jose, California

First time we've cone back in a while. Ordering was very well maintained. Wait time was very good. But when we got home and opened our meals we were surprised to see that the containers where not filled all the way. I ordered broccoli beef and got 4 pieces of beef about 1" each and then maybe 4 pieces of broccoli. The teriyaki chicken was not even filled all the way. My daughter got sweet fired chicken and on one side there were 5 pieces!! And the other side has like 7 and that includes some very tiny pieces. Fires rice was mushy. If they're trying to cut back..it's noticeable! Gave 2 stars because the set up and ordering was very well managed. 0 for the food. read more

Horrible customer service and they're stingy with the servings. On top of that I found a long black hair in my rice, went back in to tell them and the man who helped me never even apologized. Won't be back. read more

Worst panda location ever! This is only the second time I've come in here. The first time I came in I did a mobile order and had to wait 15 minutes. Didn't go back for a long time. Did another mobile order today and I'm still waiting for my food 20 minutes later. Kitchen seems very disorganized and they need more cooks. Never coming back to this location again read more

Horrible customer service from manager on duty today around 3:40pm. She seems very unhappy to be there and did not make us feel welcomed. Will not be going back to this location. read more

They had 4 empty pans and nothing being cooked when I walked in - so everything I wanted, I'd have to wait to be cooked. 2 ladies up front and 2 in the back and no one was cooking anything. When I mentioned it, they just laughed it off. Never had such a poor experience at any other Panda. read more

Food okay. Same as other locations. Portion sizes were the smallest I've seen at any Panda locations.

I had a catering order done through this location and I messed up the date of pick up by one week. I received a call from Dulce the manager stating that my order was ready. I thought they were a week early, but looking at my receipts, I was wrong. I told her to hold my order and that I would be in later that day. I showed up about 4 hours later as I was in Dublin at the time. I explained my situation and that I was more than willing to pay for the whole meal and order again for the following week, but I wanted to donate the food somewhere. Without any hesitation, Dulce told me not to worry and confirmed the date of my party again. She said to come back the following week for my food. I came back the following week with my wife and the food was ready to go. Considering it was over a 200 dollar order, I was very relieved. I cannot thank her enough for the service that was provided. read more

The cashier was incredibly nice! I always go to this shopping center and had no casualties. The place is clean and have pretty much nothing to rant on about. read more

Here right now, ordered online for 6 pm pickup, waiting on the vegetables. 5-10 more minutes. Why bother and what's the problem having the items ready. Update-After 22 minutes, the vegetables arrived, I asked what was wrong now, and was told "there's nothing wrong, we're waiting on the string bean chicken, that'll be six minutes." I said just go with broccoli beef. They pack it, bag it, I check the other box, and lo and behold-missing an entree, I ask, what was supposed to go here? She says-oh, the beijing beef, that's not ready, that'll be six minutes. Are these consecutive six minutes, additional six minutes? I can see the lone cook with only 2 woks back there, he's only making orange chicken. Terrible experience, definitely last visit there. Finally got the food 30 minutes after it was supposedly ready for pick up. read more

Terrible place to eat If you want to have a nice day with out any problems do noy eat here. I got cold chicken and my vegetable had a weird horrible taste. Never fo back sorry read more

Don't count on ever getting teriyaki sauce on your teriyaki chicken, countless times I've said please put sauce on my chicken and rice and now the third time getting home to no sauce on anything and last time I asked for it on the side and got nothing. Wasted money, also they had a fresh batch but served me the old small piece left over in the pan from the last batch. Smh terrible location and service. read more

I've been coming here for a couple of years and have never had any problems with quality of food or service. This is one of my main goto restaurants. read more

I'm happy to have a new and clean PANDA EXPRESS in my part of town. I've never been much of a Panda guy, but I've really been watching what I'm eating and recently found their lite menu to be helpful. They've got a wok line of items that are all about 200 calories. I'm big on the chicken teriyaki and the green bean chicken. I can eat tasty items, spend about $6 bucks and only ingest about 550 calories - mostly protein. Take note, this location has very little indoor seating (two tables). Good for summer, bad for winter. 3.25 stars. read more

Yesterday's experience was horrible. An employee named NANCY was very rude. Her customer service was full of attitude. No management was in the facility there either. This employee needs proper customer service training. read more

I love Panda however this is not the first time in this place that I have been upset or dissatisfied with the food the cleanliness and the workers My server was so nice and friendly but the cashier is in need of training on how to meet and greet the patrons The soda machine was stuck in the on position and when told the server ran right over to fix it, but it was a temporary fix No one cleaned up the sticky mess or even put the warning tent over the area, therefore it is tracked all over Definately understaffed for the noon time . The music was way too loud and the the place was cold My orange chicken was very well done and the rice was at best warm my ticket number 205439 time was 11.51 today is 2-2-19 read more

They final got staffed with good people. Fast food and hot! Good when the food is hot!

This is a new location and I understand that but one thing that really bothered me the other night and I had to post it up on yelp. I walked into this place around 6 pm and asked for white rice and they said they ran out. I was really confused. How does an "asian" restaurant run out of rice? Thats like if I walked into Mcdonald's and asked them for a large fries and they said "actually we ran out of french fries" inconceivable. Real talk though I am a guilty fan of panda express. Their prices aren't terrible and its never a bad day to get orange chicken lol. This place is newer which means its cleaner. Their layout is kind of weird and causes lots of traffic jams b/c its built longer but not wide. So the line will block the doorway and makes it a task to get a refill on your drink or even exit the building. The people that work here are nice and friendly which is a bonus. I just don't get how you can run out of rice. Also maybe its just me but it seems like the food boxes are getting smaller or they are just giving smaller portion sizes to everyone to save money? Either way I excuse the fact they ran out of rice b/c they are a new business... I will not stop going to panda express i just was really disappointed by the no rice and the smaller portion sizes. Outside of this I would have provided a 4 or 5 star read more

A small Panda Express with a bad layout. Fresh cheap Chinese-like food. Good for a budget, but unfortunately the Panda-portions have gotten smaller over time, giving you less of the bargain that Panda used to represent. Still a good way to get a cheap meal with lots of veggies. Watch some of those items like the popular Orange Chicken, that contain trans-fat. Also the Panda in large quantities is known to induce intestinal difficulties. The layout sucks.. the line is in direct conflict with the door, quite awkward. Also, very little seating. Why is it that so much of the new construction in Village Oaks is so poorly thought-out? read more

When ever I want great Chinese food I drive up to San Francisco. When it comes to Chinese food San Jose is pretty bad, South San Jose horrific. I'm giving Panda Express 4 starts based on the area, "South San Jose". Compared to other Chinese restaurant nearby you can't beat this place based on the price and quality. Service is fast, food is consistently ok to good. 3 items, + rice and chow mien $10. ADDTIONAL +++ They let you have samples They have brown rice Service... I don't go to Chinese fast food for service, I want to go in, get my food and leave. read more

Boooooo. Terrible panda express. I've been looking for a new store to visit after my regular store starting becoming subpar and this place is not it. I'm not sure if there is a lack of management at this store or something but the staff here is unbelievably rude. For a place in the food service and customer service industry, the people who work here cannot deliver any sort of friendly service. The food at this location is also not as good as other locations, but 2 stars because the overall location an store design has potential read more

I went there to pick up a bowl I swear it looked like a kids meal. Like they seriously count the serving.

While food is okay (which is why I gave two stars), the service at this specific place is one of the worst I've ever seen. No one seems happy to serve the customers. If I have come with or want to take out for family, start ordering, soon after the first item, they're like "is that it", and I go.. no I have more to order.. and ask for the second item, and again, "is that it", and I constantly have to tell them I want to order more. Looks like they don't want to take orders. And they always give me wrong order, which I silently take as I dont want to deal with those guys anymore. And these days they reduced the meat quantity. I am a regular customer here, but I'm getting frustrated everytime I go there with the staff's attitude. One of these days, I'll stop going. Somebody fix this. read more

This was a first time eating at this certain panda place, and I literally waiting for me food for 20min. They said orange chicken will be ready in 2min and waited patiently. The food was ready but they kept skipping my order and I complained first to a lady named Kim, and she just ignored me. They continued to skip my order and wasted 15min of my time till I told another worker I was waiting for 20min and helped with my order. By far worst panda experience and service here. read more

2/2/19, went there for lunch - 11:51am - ticket #205440. The girl behind the register needs to be sent home for an attitude adjustment. The restaurant needs to be closed for cleaning. The floors and tables were sticky and filthy. The soda machine was stuck in the "on" position - so not working properly. The prices are way too high for service and cleanliness like this. I will have to go to another location from now on. However, the gentleman serving our dish was courteous an friendly and when I mentioned the soda machine, he went right to it to try to fix it. read more

Better panda than compred to the one on branham . They give good portions, always fresh and great staff.

This review is solely for this particular location. It's the newest location in San Jose but probably the worst. Here's my ranting: 1) Staff - poor and unfriendly 2) Food - Qty of meat served is a joke 3) Portions - calculated as per mood 4) Online ordering - Make sure you open EACH AND EVERY togo box. We had missing food 5) Wait in the queue only to realize your favorites are sold off and have to wait again! Would drive to the Snell Rd one instead! read more

This place sucks. They charge extra for what they call "premium" items. Basically anything worth trying is extra. Then the workers skimp on the portions. Do yourself a favor and go to Jade China near by. read more

Panda Express - Walnut shrimp and kung pao chicken. They charge extra for "premium items". Wth then skimp on portions. Avoid! - Chinese Near Me - San Jose, California

My visit today was one of the worst visits I have ever experienced at any panda express. There was obviously a lot of to go orders and while I was waiting for a little while before the even looked up, It got worse from there. The person behind the counter was too busy taking her completing orders to go I was distracted with a lot of talking to her coworkers more than once I had to ask for her to take the order correctly, She emptied out one of the portions because she got the portion wrong when I got home I realized that she had given me double portion of the one item I had asked as my third item her being so distract it made my visit extremely Satisfactory. I paid in cash so I didn't need a receipt but that teaches me to always keep my receipt hopefully the manager at that site will know that I'm not calling just to get free food because that's not what I'm about. If they cannot be present while doing their job on the line they should be doing something else. Panda express on coddle gets the worse review I have yet to give any restaurant read more

Panda Express - The missing side or meal of my order - Chinese Near Me - San Jose, California

7 months later and still no improvements. Service sucks !! There's two lines one for online orders and one to order yet people line up in both like wtf. Please have the workers tell people that one is for online only and one is to order !!! What's the point of ordering and paying ahead ? read more

Horrible service!! Got to the restaurant at 9:42 and they were already closing as if it was 10 o'clock already! Employees are very rude. Will not come here again! read more

I truly hope management reads these reviews and takes them into consideration when hiring their employees. The customer service here is HORRENDOUS. The lady at the cash register was unbelievably rude for absolutely no reason. Person taking my order messed up and when I corrected her on the entree, acted as if it were my fault . Management should have a serious talk with their employees and know that behavior as such is a terrible business standard to uphold. read more

Not once they were ready for my order pick up. They will start making ur food when u go in and ask for pick up order you made already.

Worst location you could ever come to. Workers are pig headed, rude, and display no form of manners. The food is never hot, or even warm. To make matters even worse they close usually a half hour to an hour before they are supposed to. I've sat at the sushi restaurant across the path a dozen times and watch countless customers leave once inside. McDonald's has better service. read more

I am furious. I get with Covid precautions now have to be taken. I can wait outside with everyone else, no problem. However, waiting outside you can't really watch them make your dinner. My problem is after ordering on site and paying for it I had Panda Express completely skip 1 dinner out of four (yes I should have checked my bag, but there was a ton of people waiting.) Then, when I called them on the phone about it I was told to come back "and they will make it" - that just isn't good enough. There was no apology offered on the phone until at the end I said I was really angry. My son returned for me (because this was supposed to be my birthday dinner) and they made him wait for the meal until everyone else who was there ahead of him received their orders first. Hey - when you FORGET a meal you don't make that customer (who already had to drive back) wait any longer than necessary! I gave them the order number! I told them what was missing! It could have been ready for pick up!! Outrageous!!! Tried calling to speak with a manager but no one answered the phone. Fine. Corporate will be called. C'mon, it was for my birthday! read more

Ordered food here during the pandemic and WHAT A MISTAKE. They were extremely unorganized first of all as they had many orders done but WERE NOT calling them out and people who ordered online were just waiting there for nothing. As people got frustrated on waiting they started walking up to the window and then the worker gives them the meals. I felt bad and many of them were upset, I heard one guy tell the worker "why don't you just call the number out?" And stormed off. That I can let go seeing as the pandemic was sudden that essential workers are trying to figure out the best way to service... I get that. BUT my friend and I placed an order. When we got home OMG I was pissed off !! I asked for half and half of friend rice and chowmein. I got mostly fried rice and the smallest little portion of chowmein. I have never seen that at a Panda Express. Then I ordered the honey walnut shrimp and literally got 4 shrimps. RIDICULOUS as they charge extra for it. My friends plate however was beautiful and full. And to think I suggested that place for us to eat. NEVER AGAIN, I will go to a different panda next time. read more

Unedible, saggy food ever I have picked up from panda. Bland mushroom chicken Kung pai chicken and everything else has no taste. Crumbs of chow mein sticky saggy fried rice what else I can say. Even though this place has two stars reviews, there has never been improvement on food read more

Why did it take almost 15 minutes to get a doordash order of chow mein and Orange chicken when multiple customers got the same items before me?? Slowest Panda Express ever. read more

Came here on a Friday night and it was insane. Line stretched all the way to the other end near the restrooms. Having said that, i was expecting grumpy and tired employees, but they totally surprised me because they were energetic and polite. With mostly bad experiences with customer service lately i gotta say panda express totally blew me away and made my day by not being just another establishment with rude employees. Props! read more