I ordered online just to make it quicker for me to pick it up. Says it was going to be ready at 5:05. I waited for 15 minutes after Pickup time. No sense ordering online when you still have to wait for another 15 minutes. So my order was ready at 5:20 I could have just stayed online and it's faster read more

Complete chaos when it comes to online orders. Made me wait for 15min when the order was already prepared. 3 people checked and couldn't find my order that was right in front of them. Received it cold due to the wait. read more

Reduced the size Of to go box by 20% at least, then jacked up prices 10%. Avoid and go indie. Not a good deal.

Pro-tip: Don't bother to order ahead online. They already have your money and will prioritize all the people waiting to order (who haven't paid yet) over you. I ordered three plates and two bowls online at 6:48pm on a Sunday night and the auto-reply email optimistically said the food would be ready at 7:01pm. I got there at 7pm and there was a line out the door of people waiting to order, so I went inside and found a large group of people waiting for their online orders. Bad news: The line of people ordering food moves at a steady pace. The online orders evidently get filled whenever someone has a little time to spare. After 15 minutes, I asked about my order and they said they were out of honey walnut shrimp for one of the plates, so I immediately told them they could substitute orange chicken. After another 15 minutes, I asked again and they said the server was still working on it. After another 15 minutes, I asked yet again and was told that now they were waiting on a new batch of teriyaki chicken for one of the bowls, an item I'd watched them serving to the in-person orderers for the past 45 minutes. Finally, after nearly a full hour, all the in-person orderers were gone, and they were able to start cranking out online orders. They gave me my order with not even a hint of an apology for taking an hour to fill a pretty simple order. I don't blame the likely underpaid serving staff for this. They don't set the policy and it's obvious that management has told them to prioritize the people waiting to order and pay over the people who have preordered and prepaid. It's also apparent that the physical storefront isn't really designed to support online orders. There's a shelf where completed online orders are supposed to go, but they don't use it, just piling up the completed orders, in-person and online together, on the counter near the cash register. There's no signage or display to give online orderers (or the servers, I suspect) any hint of where their order is in the queue. There's also no one whose job is to shepherd online orders from start to finish; they just get mixed in with the in-person orders with the predictable result that they get set aside over and over again while an in-person order is filled. Next time we feel like ordering out, we'll just order real Chinese food from a regular Chinese takeout place and skip Panda Express' Chinese not-at-all-fast food. Edited to add: Oh, I just found out that they screwed up part of the order, as well. One of the plates was supposed to be orange chicken, mushroom chicken, and chow mein. Instead of that, we got two little red boxes: one of orange chicken and one of Beijing beef. With no real system for tracking the completion of online orders, it's to be expected. read more

I paid $9 for a 2 entree plate, and this is all they put into the container. It's like half the amount that fits on the serving spoon they use. Use the time to go to other Panda Express, this place is a rip off. read more

Panda Express - 2 entree Build Your Own Plate - 2 Half Sides - Chinese Near Me - San Jose, California

The purpose for this review is that my Yelp review make it all the way to the owner. Orange Chicken was too Salty, tasted more like Chicken/ Vinegar, no Shanghai Beef, when asked if they can cook more, the response and look on the cooks face was disappointing to say the least. I get it, it was 4:30pm, your exhausted, but please! Show a little enthusiasm, after all you applied to represent Panda Express. read more

Panda Express - Read my negative review. I will never go there again. - Chinese Near Me - San Jose, California

Seriously, the serving portion in this restaurant is ridiculous. The person that serves the food is Yarely , I don't know whether she gives the food based on people's size or gender. I'm a girl and I ordered broccoli &beef, and teriyaki chicken. She only gave me 5 broccoli and 1.5 pieces of chicken??????? I had panda in so many places, but never felt hungry after finished my food before I started to come here. read more

Panda Express - Broccoli beef, teriyaki chicken - Chinese Near Me - San Jose, California

Went to get food today I had to wait for them prepare orange chicken after 10 min waiting got my food and brought home orange chicken did not taste or look like orange chicken Beijing beef was dry we couldn't eat food !! Call them to give them chance but look like they don't care they want me take food all the way back there to exchange for same crappy food I would stay away from this location, someone from Corp contacted and offer free meal !!! read more

Panda Express - Ok - Chinese Near Me - San Jose, California

Only one employee working while others stand around staring at another employee standing on the counter chipping ice from the soda machine. Doesn't seem safe to have her standing on the counter like that. Not to mention when she got off she only wiped a dirty towel along the counter to get the water she was standing in off. Not sanitary at all. read more

Panda Express - Chinese Near Me - San Jose, California

Very bad customer service! "Yareli" told me not to tell what to do, um do we customers order using sign language or what? Of course we need to tell you what we want. And she's the "manager" asking for my name like wanting to fight me Very professional read more

It's a Friday night at dinner time. Some lady is losing her shit complaining to the cashier about the line. I think bc the staff was smiling too much which must mean they aren't working hard. I think she was lost, not realizing she was at Panda Express, mistaking it for a 5 star michelin, in which case, she was severely underdressed. I mean, the store is run by teenagers making minimum wage, like, don't eat at Panda Express. And to that point, they all seem to be working pretty hard. Way harder than I ever worked when I was 16 working at Quiznos. Anyway, mainly leaving this review to spite that crazy bitch. I wrote that while in line, and then when no one told me I had to wait for more kung pow to be made I was super irritated. (The hanger was real man) When they told me it would only take five minutes I didn't believe them and was a huge bitch about it and timed them, LOL. They got me my food in less than five minutes, and now I feel bad. At least the five star review is well deserved. read more

My brother and I came here tonight to buy dinner for the fam, and I really gotta say this: whenever I usually go to a Panda Express, I'm in then out then I eat the food at home. But tonight's visit was an EXPERIENCE. Sounds weird, right? We walk and we're actually greeted with a REALKY optimistic smile by this young man behind the counter. His name is Greg. Greg saved me -- a man with a peanut allergy -- from choosing a platter with peanuts (I know, I sound stupid right). He then checked us out at the cashier, and his energy compared to the cashiers at other Panda locations was just !!!!! Oof. I wasn't able to leave a tip, so I'm writing this instead. This will definitely be my go-to Panda location. Good job, Greg! read more

Not happy tonight I get home an start eating my dinner, an a baby snail is crawling around. I was so grossed out I couldn't believe a live snail was in my food ! I will never be able to eat at this place. After Panda Express asking me to contact them so they could make this "right", you still have done nothing of the sort. All you had me do was retell you what I've already said here ! read more

Awful. No organization whatsoever. Despite having an online order, they told me I have to go outside and wait in the long line (of people who hadn't pre-ordered) to enter. So I waited there for 30 mins to pick up something that I ordered 2 hours in advance. What's the point of pre-ordering online? read more

Waited 15 minutes for me batch of teriyaki chicken and this is what I got half was burnt black which is bad for your health to eat burnt black food. The other half was the leftover chicken from the old batch. Stupid workers pretend to be considerate when they deliberately plan to give you the bad pieces even though they make you wait for new batch and expect it to be good read more

Panda Express - Blacken chicken inedible - Chinese Near Me - San Jose, California

Never answers there phone. I've had a few orders not completed. When I got home I realize the meat was missing. I tried to call back but the phone just rings and rings and rings. read more

The manager took care of my previous situation and tonight's honey walnut shrimp was perfect Previous review: I usually love the honey walnut shrimp, but who ever was in charge of making it tonight (Friday 10/26 5:30ish) are you kidding me?? Mushy, and literally completely tasteless. I asked my husband in case my taste buds were having an off day- and his words "what the f? There's no taste at all. Even the walnuts taste like regular plain walnuts. This sucks". Very disappointed with what a waste that was especially since they charge $1.50 extra and both me and my husband got i read more

We just got home from getting our food. Opened up our containers and were very surprised to see that none of the sections were fill up except for the rice. The beef and broccoli only had about 5-6 pieces of broccoli and that including very small pieces and only 4-1" pieces of beef. Even the white rice had hard pieces of rice in it. My daughter got a double order of sweet fire chicken and one side had 5 pieces and other side maybe 7 and that's with some tiny pieces. Fried rice was mushy and not edible. When we arrived they were very well set up with lady taking orders. Not a very long of a wait. That was the only good part of this experience. Tried to call them, but no one answers. Gee..wonder why!? Gave 2 stars only because of the set up. Food was a zero. Taste and all. read more

The hand sanitizer for the customers was empty. The food was terrible. We ordered two bowls. 1 with chow mein with shrimp & steak. The portion for the steak and shrimp was tiny. The steak was stringy and dry. The second bowl was fried rice and Angus steak. The rice was disgusting. The rice was dry and has no flavor whatsoever. They only gave me 3 pieces of steak. This place uses rip-off. The food quality is poor. We will never eat this food again. read more

Panda as a whole has gotten terrible. Serving size suck! Little scoops. I wouldn't mind the price, but the serving sizes have gotten smaller and smaller. read more

This location was newly built in 2018 and looks great inside. Panda has up'd their game with seasonal and limited offering of entrees and cleanliness of the store. The employees were quite nice too, but in the end, it is Panda Express. Great location for the store, but the food is just a tad better than before they relaunched their vision. read more

I have never had problems with this establishment in the past, but today must have been an off day. I ordered Beijing Beef with potstickers for an online pickup order, and I received Beef with Broccoli and no potstickers. In hindsight, I should have checked the order before I got home, so that is partially on me. However, I really wish this was the worst part of my experience. While eating the beef, I found not one, but TWO rather large pieces of cardboard mixed in. Absolutely vile. read more

Panda Express - Cardboard pieces inside the food. - Chinese Near Me - San Jose, California

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I order at least Once a week from panda express and find all of their food fresh and delicious. I usually order their 3 item meal which is Plenty of food for 2 people! read more

Workers are nice but the food is always empty or missing. We are always having to wait for popular dishes. Forget about coming in 30 minutes or even an hour before closing. They start shutting the kitchen down wayyy ahead of time. Not sure if they are told to do so by the manager to save money/food in case it doesn't sell or they are just trying to go home early every night! The manager is Always yelling and being rude to his employees in front of customers like an abusive relationship. Really? That's just disrespectful to your employees, your establishment and your customers. This is not a Brooklyn neighborhood where you see married couples screaming at each other outside your window. This is a place of business. Learn some manners "managers" and keep your discipline behind closed doors and give me my Teriyaki chicken at 9:30pm if i want it! P.S stop skimping me on my Honey Walnut Shrimp that i pay extra for! Those shrimp belong in my belly! read more

I think corporate should take this matter in consideration, and take action on changing everyone that works there!! The tall Chinese guy he doesn't greed or talk to you !! He gives you so lil food on the plate, that we were hungry after!! Also there is no food items on their buffet !! He took two pieces of chicken from the bottom part of the buffet!! I ordered teriyaki chicken and. There was no sauce!!!! The Chinese lady over charge Me!! will give this place not even one star. read more

Panda Express - Chinese Near Me - San Jose, California

This is a fairly new Panda Express. I feel like this one is much smaller compared to the other locations. The layout seems to be a bit odd. If there is even a small line to order food (about 3 customers), then the line will begin to go out the door. I wish there was more tables inside for customers to enjoy their food. When I came here to grab dinner, I noticed a lot of the entrees were almost all out. It seemed like there was only 1 or 2 scoops of each entree. The only one that was completely full was Orange Chicken..lol. It will be nice if the majority of the entrees were ready for the customers. We ended up waiting 10 minutes for some of the dishes to get cooked. Overall, the food still taste like other Panda Express. read more

This place says it closes at 10:00 p.m. but really closes at 8:30 p.m. Every time we go here they never have much food left and say they stopped cooking. Today we got there a little before 9 pm and they were already packing up and stopped cooking. Waste of my time. Won't be going here anymore. We decided to go to A different panda and they close at 9:30 pm yet they had everything and were still making food. They were true to their hours but not this one on Cottle. read more

Panda Express - Store hours - Chinese Near Me - San Jose, California

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Came to this location last week and had a bad experience in customer service with a server by the name of Nanci. I often come to this location because it's close to where I live and every time I come in me and my man notice that she is so rude and makes our plates in a really sloppy manner. She literally throws the food on the plate and the contents splatter everywhere and she isn't kind at all she practically yells passive aggressively at people and rolls her eyes. I get that everyone has a bad day at work or might not like their job but at panda you get paid more than most retail or food places pay you. I've gotten paid less at jobs and I never took my frustrations out on customers no matter the situation because it isn't the customers fault for whatever I am going through & them eating their keeps you employed. Today I decided to call the location because the last few times we came she was very mean and didn't even give us good portions and I just don't feel like the way she treats customers is okay. I asked to speak to the manager on the phone and he immediately asked if I just called a few minutes ago ??? I told him "I definitely didn't call a few minutes ago are other people calling about her?" and he kept insisting I just called and complained about her.... so I asked him again if other people have been complaining about her service as well and he didn't really answer that question instead asked for my name and number and what day and time I came in. I felt like he was interrogating me to see if I really ordered and came in which made me feel super uncomfortable. I feel like this girl is obviously an issue not just to me but to multiple people & I won't be coming back to this location anytime soon. read more

Panda Express is Panda Express and it's nothing if not consistent. I've not been disappointed here. The food is standard and the service is the same. The seating is limited but it seems most get their food to go. read more

I was waiting in line to pay. There was a couple ahead of me and the cashier asked the couple if that was their order they said yes. Then the cashier looked at me and said is this your order I replied yes. While the cashier was with the couple another employee came from behind and said who's order is this? I said it was mine. This rude lady behind me bumped me out of the way and said that was her order. She paid for it and left. I waited there in shock the employee said that was your food right and i said yes. The employee didn't apologize just laughed. The rude lady came back and told the employee this is not my food and it's not what I ordered. The employee looked at me and said this is your food right and I said yes, while laughing, he tried to hand me the bag he previously gave the customer that she walked out with. Didn't apologize just continue to laugh. I refused the food and walked out. read more

Food wasn't the best the orange chicken was dry but that it was it is no one's fault, the issue was that when the manager made my plate I got literally 4 little pieces of orange chicken, I politely asked if that was it and I got no response she just looked away, so I asked if I can add another side of orange chicken. This is so unfortunate as this location is usually on point. read more

This is a newly opened location in a small strip of new restaurants. Inside it's bright and clean, with a full view of the kitchen area. As you'd expect, the fare is Americanized-Chinese. I find it consistently tasty. I've yet to try any of the new bacon-infused dishes. As the new residences are built up in the area, i'm sure this area is going to be packed from dawn to dusk. It's a short walk from the Cottle VTA stop. read more

Terrible customer service. I ordered online and was given my order without my egg roll or cream cheese rangoons, and the person behind the counter rolled his eyes and called back for them. No apology, just annoyed I dared speak to him. They get them to me and I get the order home. I ordered a shrimp dish and was given one shrimp and a few veggies. The orange chicken sold with it was a proper portion, but I was screwed on the shrimp. I should have checked the whole order after the staff member's reaction. So, they either tried to cheat me out of the side dishes I ordered. When I caught that, they still got away with cheating me out of one entree. Maybe the management gets a bonus for doing so. Don't go there, or if you do, definitely check everything over. read more

Panda Express - This was what my online order looked like when I picked it up. Totally cheated out of an entree. One shrimp and a few wilted veggies. - Chinese Near Me - San Jose, California

Food is on point and even though they are slammed at lunch rush they have a sense of urgency, friendliness and apologetic about the wait which as almost nonexistent. Great customer service and food! read more

This isn't the first time this has happened at this Panda. Wow really 2 pieces of beef in my beef with broccoli. I get it you wanna make a good profit but gosh really. I'm not a selfish person but this is un believable. read more

As an explorer of franchised fast food anchored plazas around South Bay, I'm somewhat of a Panda Express enthusiast so I know a thing or two about the different locations. This one did the job overall. We stopped by during the lunch rush and they were stocked full of food so there was no waiting for certain items. When we were helped the first thing we were asked is if we wanted a sample which I appreciated but declined since I have my go-to orders. The staff were very quick about everything including cashing me out...and not offering a fortune cookie!! Usually at the other locations I go to, they always include a fortune cookie in the bag with your to-go order. I had to go back and ask for a cookie which kind of messed up their flow but since I'm not a prophet I needed that cookie to tell me what my future held! The food was what you'd expect from your average Panda. I think the chow mein noodles might have been a little soft but maybe I was being picky. On the flip side, all of the orange chicken I got appeared to be big meaty pieces and I didn't get surprised with any all batter pieces. read more

Panda Express - Menu - Chinese Near Me - San Jose, California

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Not a very good Panda Express location. Few weeks ago I came in around 9:00 and the young man with the glasses didn't even say a word to me while serving. Gave me the look of "what you want" and I just gave him my order. Low portions, and didn't ask me anything else. Food was alright, but the service was awful. Told myself I would come back, but last night I gave it another try only because I had gotten out of work and was craving Panda. Came in about 9:20 and almost everything was out -- didn't look like they were gonna make anything else. Mind you they close at 10. I asked for my usual order and, again, with poor service and low portions, gave my order. Again the food was good but the service has got to be changed up. read more

I think this Panda gets a bad rep because it is so small and is fairly understaffed. Given its size and the resources available it's okay. There are only 3 tables and two of those tables are more like bar seating where you stare at a wall. The food is fresh and hot, which is what counts the most. read more

Super disappointed with my order. I ordered 2 family meals. 5 of the 10 cartons of food were not full when I arrived back home. They were the.main course, even pay more for the dish and get short food. read more

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I went in to to order my food and the person helping was not smiling and looked irritated. Then when she gave me my food she walked away and did not say "good night" or "enjoy you're meal" when I went home excited my eta my food I found a piece of hair in my chow main. I lost my appetite how disgusting a gray hair was in my food. If I can 0 stars. Don't come here. Please fix the problems read more

Panda Express - I found hair in my food. Lost my appetite. Also the people working were not smiling and they look irritated. If I can 0 stars - Chinese Near Me - San Jose, California