This location is very consistent, the food is always fresh and good. Great friendly staff and the decor is way better than other locations too! Highly recommend this spot. read more

Panda Express - Chinese Near Me - South Elgin, Illinois

I placed a pick up order and it said it would be ready by 8:40 pm. I get there around that time and they tell me that the order isn't ready yet. I'm watching people get their food and I asked for an update and the lady says "the ticket didn't print out". I waited AN HOUR!!! Would not recommend this location. There were FIVE PEOPLE working. They clearly don't care and are working on their time. read more

Panda Express - Chinese Near Me - South Elgin, Illinois

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They open at 10:30 am yet have nothing cook at 10:30 . They are always slow cooking why open at 10:30 and have customers wait 45 to an hour to get there foods this is the second time it happends. Last time we walk in at 10:35 didn't walk out with our food till 11:40 am it was a joke!. That's on me for waiting tho! Don't come till noon when it's when they finally have everything cook and here stuck right now at 11:04 and there's more people waiting for their food after they have paid! read more

Food is cook well but it shouldn't take 45 mins to get our food I mean come on there was three people in front of me waiting to payout

Ordering online from here is like playing the lottery -- you never know what you'll get, but it's rarely what you paid for. Missing items? Check. Wrong dishes? Check. Side order I paid for? Nope. I just got home and had broccoli instead of benjing beef. At this point, I'm half-expecting a mystery meal in my next order to keep the streak alive. I'm so disappointed. read more

There is nothing wrong with Panda Express and this location as this location is well run. Only reason why I rated them 3 stars is because to me Panda Express is just ok Chinese food for me. Again there is nothing wrong with this restaurant and nothing wrong with this location at all. The food is also cooked well for what Panda Express is known for. Just for me this type of Chinese food is still rated ok for me compared to traditional Chinese food. But again nothing wrong with how they cook the food, or the location. Just my rating for what Chinese food should be. read more

Ladda is the manager and she runs a tight ship this was a good panda and not all are good

I am always impressed by the hard working staff at this location. It is often busy but they take care of business. I love how you can see the food being prepared and the fresh cut veggies. Super Greens with Orange Chicken and Kung Pao chicken are my go to combo. read more

Food is good but the fact that when you order to delivery they messed up!! All the time! Whats the purpose of adding side orders when they are not gonna pack it! This location had been the worst! The fault is not the employee its the management. They need to get their shit together! Manager is at fault at this point. Bad management and poor training! read more

terrible I ate a little bit of rice and was puking all night I was sick for 3 days because of Panda Express they add food poisoning I start feeling bloated than I throw up and than I am dizzy and its just bad if I could I would give it zero stars read more

I found a piece of metal while i was eating my food. So disappointed in panda express read more

Panda Express - Chinese Near Me - South Elgin, Illinois

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I'm sorry This location is Horrible!! They take a long time to come help you and the staff is not nice They are very Rude!!!I would never step in that place again!!! Food was blend and not tasty!!! NO FLaVOR read more

They have lovely food my personal favorite is the grilled teriyaki and cream cheese Rangoon with a soda. The service is fast and well done. The ambience is Good. read more

Horrible basic service. Gal was more interested in her headset than a customer. VAD MANAGEMENT read more

Panda Express - the inside of a restaurant - Chinese Near Me - South Elgin, Illinois

i would give you guys a 5 star because your orange chicken is soooo addicting and i order it all the time... but sometimes i can't hope but to feel as if it isn't fresh, ill be about 6 soft orange chicken pieces in and boom im chewing something black and crunchy. kinda spoils the appetite which sucks because the food is good other than that read more

Frequent stop for quick take home Chinese. The staff has been great and the food is good, its Panda. . They do a good job of keeping their selections well stocked and hot. Family has enjoyed many of meals here. Everyone has been happy and enjoy the friendly service. Portions are good. Thanks Panda. We will be back. read more

Every now and then I get a real hankering for Panda's orange chicken and honey walnut shrimp with noodles. It was lunchtime and I stopped in at the local South Elgin location as I was out and about in the area. Fortunately, it wasn't too busy in there and the very nice young man behind the counter took my order and got me served immediately. Great job by him. The cashier was waiting for me as I got my food and rang me up immediately. I got my drink and got to my table quite quickly to dig in. The cool thing about Panda is consistency and on this trip, the taste of my order was what I expected. The concern I had was that although I got my food to the table faster than on previous trips to other Panda Expresses in the past, my food was lukewarm right off the get-go. I was surprised by this but I was so blasted hungry, I didn't mind too much at the time. After I got back on the road, I thought about it further and it just didn't add up. My experience at Panda Express is usually pretty good for what it is, but this time it was just "meh". read more

Feels like a "bait and switch". We ordered $50 worth of food to get a free bowl. Never got the free item. Customer service never responded. No coupons, no points to earn. No reason to go back. It's not this particular location but Panda Express as a whole. This was the last place we ordered from. read more

My wife and I entered Panda Express in South Elgin at approximately 8:05PM on a Sunday. The store closes at 8:30PM. The manager immediately informed my wife and I that they were not cooking any more food and we would have to order whatever was already done. Well, 1) It was only about 8:06, which means the store was not scheduled to close for another 24 minutes. It wouldn't have taken long to cook what we wanted to order, which was orange chicken. We were ordering a nice amount, which would've been worth it. We wasn't just ordering one order. She refused to take our order. She then asked us to leave because we were upset and threatened to call the police, which she did. She did not treat us well at all and I will tell ALL my friends not to EVER go to that location again. read more

Juliette sure seems like she does not like her job ! Bad attitude and rude customer service. When I asked her a question she stared at me like I was bothering her and literally just didn't answer back. Very unprofessional. read more

Come on everyone, Panda Express is just fine. It's Fast Food Chinese, of course it's different than ordering take out for an actual Chinese restaurant. Even still, it's good. If you order right, it's totally fine. And besides, these are corporate recipes, of course I wish the sweet and sour sauce was better, but I'd have to take that up with corporate :-) I recommend the Sweetfire Chicken, String bean chicken, and the Kung Pao; I also really like the lo mein. Always call in the survey on your receipt for a free entree. At this location the service is hit or miss. That is one thing manager could work on...consistency. Some employees are so friendly and generous and a few are bothered and distracted which doesn't make for good customer service, but ultimately, Panda is good FF Chinese. We will continue to go as long as the food quality stays up and the restaurant stays clean. read more

Pleasantly surprised! I was really craving Panda for lunch and thought I'd give this location another try. My prior experiences have been terrible - from them forgetting me waiting on an order after pulling aside in the drive thru to them being out of almost everything. Today was different! A young guy greeted me, sampled the yummy new wok steak & shrimp (which led me to buying it), & served me quickly. Everything was fully stocked and super clean. I'm glad I gave this location another chance! read more

I'm sorry to say but your employee Julia was very rude to me. I did not know what to get coz and she was giving me an attitude for asking questions. She was like so impatient to get my order. They were not even busy in fact, I was the only customer. read more

Actually one of my favorite lunches. The staff is nice and efficient - get you in and out. The food is always reliable - I know how its going to taste. South Elgin is clean, get in and out. read more

Ordered food from here today- the new crispy almond chicken and Beijing beef. Both of them weren't hardly edible. I could not even chew most of the pieces of what they claimed was chicken and beef. Very disappointed with this meal. I would be embarrassed to serve this... Also, There were virtually no veggies in them as advertised. read more

I really wish that I could give zero stars. Purchased 3 large plate entrees and when I got it home no one could eat it. It had to be the worst Panda Express that we have ever had. It was truly disgusting. So I called thinking I could get customer service and nooooo instead I got a bunch of BS. The Manager refused to give me a refund, had the nerve to offer a credit. I asked, "Why would I want to ever eat there again? This said manager had the nerve to tell me that she has the right to make food the way that she wanted to. What? I will contact corporate and see how they feel about her ruining their brand. Now why was it disgusting? One of entrees was so salty it was as if a person without taste buds seasoned it. All of the entrees tasted watered down like they were trying stretch the ingredients, lastly false advertisement. Told her that the Potato Chicken didn't have carrots, green onions or chicken, but it has red peppers. I told her that I saw the picture on the website and she said there was no picture and it isn't on the menu (see photo) As you will see Also, she said that it doesn't have carrots and went to the website and guess what CARROTS! This was when she said that she has the right to make the food the way that she wanted and they don't have carrots. The kicker of it all, she had the audacity to tell me that I was trying to take advantage of her. Uh no, I am a customer who wanted good customer service and something to eat. Instead I got lies, false advertisement, and terrible customer service. Lastly, my dog now has trust issues because he didn't even want it. read more

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Great place to eat if your looking for something quick! I have had to wait for my food a good amount of times here, but when I get that panda craving I can wait all day for that delicious chicken. I highly recommend the teriyaki chicken and the steak with broccoli! The staff are awesome people and have always been super friendly towards me and my family! read more

As "Meh" as it gets. The only reason I can justify coming here, is if you seriously only have 5 minutes to get your food and get on with your life, and desperately want chinese. Otherwise, do yourself a favor and take the extra 5-10min it would take to cook and get some good chinese food at one of the local places within a mile of Panda Express. Or better yet, call ahead to one of the other places and it will be ready when you arrive! There is nothing that stands out here to make it worth the trip, unless you like cafeteria style chinese food. I'll pass from now on. read more

Panda Express in South Elgin , IL just denied service to my husband and I after waiting in line to order for carry out as they have not opened dine in service yet but the state says they can. Panda Express will never get another penny from us again!!!! After waiting in line they denied to take our order and said we could go out side to place our order. We are not second rate citizens and we refuse to be discriminated because we are not wearing a stupid mask. I can not wear one for medical reasons and it is NOT A LAW!!!!! It is our right to not wear a mask. I will not give up my constitutional rights and freedom!!!!! read more

Recently toured to Chicago and needed a quick place to eat. Great place to eat here, store very clean. Seemed to be managed very well compared to other Panda restaurants I have seen from Texas. . read more

Panda Express - Panda Express - Chinese Near Me - South Elgin, Illinois

great tasting and i LOVE the orange chickin! BUT its very fatty and filling.if you like fast food and chinese food then this is the plase for you. read more

The service while ordering is always great, happy, courteous, and friendly ! The food is great ! And they remind me to donate the extra change to charity ! read more

Server Emily H. was great. She immediately greeted me when she saw me. Assisted me the entire time with a smile. Was so polite. It was the service that made this visit great.. food was freshly cooked, the veggies was still being cooked when i ordered it. especially the veggies, broccolli was still crunchy and not overcooked just the way i like it. And off course the entrees remains with good size and the taste. read more

Went in at 6:20 on a sunday night and they were out of everything except orange chicken. I was told anything else would be 15 to 20 minutes. I walked out after getting a plate started. The building sign was also off, but they were open. This location is poorly run and should be avoided. I can only imagine what else is going on there. read more

I just had some of the best customer service ever. I had to wait in line for a bit, as I waited I watched the interaction of the young man Austin as he greeted customers and took their orders. He was pleasant and his smile was much appreciated after coming from work. By the time I got to the front of the line, his brother Devin had taken over. He too greeted me with a smile and pleasantries. I usually come in about once a year, but after this experience, I will make it one of my top choices to grab dinner. Thank you Devin and Austin read more

I would normally rave about PE but on our last visit, I opted for the premium steak and shrimp because I love shrimp and what I saw in the bowl looked wonderful. However, I was hugely disappointed with my serving, which included exactly TWO shrimp, though plenty of beef. I felt ripped off having paid the premium charge of $1.25. Can't say I won't go back because I love their menu, but doubt I will ever again pay a premium charge. read more

I'm not sure what they did to the chowmein noodles, but they seem so much smaller in diameter and you can't hardly taste them with all the cabbage. I know they did this on a corporate level, but it reminds me of the taste of shredded lettuce compared to full lettuce in salads. read more

Ordered online last night for a pickup at 6:20pm. Went there at 6:15 and watched my daughter (who I sent inside to get the food) stand there without being attended to for 10 minutes. All this while other customers were being rung up from the line. The line was very long but I dont understand how no one even said anything to her but saw her stand there. When she finally said she was there for a online pick up, the food was not ready! Then we come home and find that there are peanuts in the food when I clearly stated on the order that there is a peanut allergy! The receipt too says it on the top. During all this, i called the store 5 times and no one picked up. The kung pao chicken had two small pieces of chicken and a lot of peanuts. Bad looking food! When i saw the peanuts in the food, i called and finally someone picked up and said they are very busy. Then I asked for a manager and was told there isnt one there. Handced the phone over to some employee that I couldnt understand so I asked for someone that spoke english. They gave the phone to a "cook." The cook took all my info and told me to call back today! I will not be wasting my time doing that. Not worth the $23 order! Just letting you all know that in the future, no need to order online and expect an expedited pick up. Might as well go in and stand in line. Also check your food thoroughly especially if there are allergies in question. read more

So good! I felt like I was transported to China for lunch. Not only are their employees friendly but their food is always fresh whenever I visit read more

Having ventured to China twice I can say we don't eat true Chinese food here in the states. I know some will say that's not true, and I know there are some real restaurants that serve authentic Chinese but panda isn't one of them.....but they serve pretty good American Chinese. I like south Elgin location because it's busy and the food is fresh. That is the key. Going on a Thursday night at 4:30 pm there were two other customers. We were served fast and the food was fresh and hot. Within ten minutes they were busy. The cooks were all using their woks like crazy and people were coming and going at a frantic pace. The biggest downfall was they serve Pepsi and we prefer Coke. Parking is ample at the front door. And since they're busy they always have a large variety of selections. read more