I see no star to rate this a zero, but if there was. I'd rate this place this a 0. Horrible, Horrible, Horrible. Slow paced workers, stuck on time slow. Food is wack. Plain food, no flavor on that fried rice. ONLY TIME it actually comes out good, is in the mornings made by the chinese guy. HE makes it the best. Makes it spectacular Next off, the Chicken Teriyaki. Great Heavens. I miss the way the workers would cut it up front. NOT ALREADY CHOPPED, picking it out little by little. Literally just giving you small pieces of Chicken Teriyaki read more

Panda Express - Chinese Near Me - Tumwater, Washington

Went into the Tumwater location and right off the bath you could feel the tension in the air. The employe starting the orders barely looked at you and was very snappy and short with each customer. I was no different. the lady who checked me out was also pretty rude, she quickly asked if I wanted a drink and did not eBen look at me. I understand being busy but rude and snappy is not an acceptable way to treat customers. read more

No complaints about this place. Prob my favorite fast food place to eat in the area. Honestly can make a very healthy meal depending on entree/side choices. The veggie side is really tasty. My go to is the veggie side with a side of fried rice, with orange chicken and kung pao. Price is pretty good for the times. read more

I did not personally purchase the food, my work did. My work purchased Panda Express for a work party. The food was tasting great until I decided to try the fried rice. First bite in it was super crunchy and the "crunchy" bits were not breaking up when I chewed. Yeah.... they were little rocks. I am not a bird so I don't have a gizzard to process rocks through my intestines. My work is currently filing a complaint with Panda Express. If someone put these in there, hand poor sanitation practices, or maybe the distributor messed up. All I know is I would never purchase from here if I were you. Save your teeth, save your money, and save the potential health risk. I am hoping my work never orders from them again either. This is unsafe in so many ways. Luckily the only child at the work party did not eat the rice. I will add a photo of the few tiny rocks I got out of my mouth. For the rest, I had to spit and rinse my mouth to make the crunching stop. read more

Panda Express food is pretty standard. Place is clean. I have no issues with service. But the portion for the bowl is stingy. Everyone had plenty of rice left over without anything to go with. read more

Food was fantastic and fresh with almost all the sides available and full which I appreciated considering how many people were inside. I came in around 1:30pm on a Saturday and it was BUSY. Line of about a dozen people in front of me but it kept moving and we were able to order in about 15 minutes. I got half chow mein half veggies with orange chicken and sweetfire chicken breast. Both sides were great! Sometimes Panda can be hit or miss depending on the quality of the sides or how close to empty the bowls of food is but even with it being as busy as it was, the sides were perfectly cooked and filled to the top for maximum freshness. I loved the sweetfire chicken breast which was not very hot! I think I'd get 2 sides of that next time. Mom got orange chicken and honey shrimp which she loved! I tried one and it was super good. Highly recommend that if it looks fresh! Overall a good experience here. Mom and I originally went to the Panda Express in Olympia but the orange chicken was low and looked burnt and half the sides were empty. So glad we drove over to this one! read more

Panda Express - Half chow mein half steamed veggies with sweetfire chicken breast and orange chicken - Chinese Near Me - Tumwater, Washington

Panda is good because they are open till 10pm, so they're cooking the whole time to offer you the freshest food. This is a Panda like any other, so if you've been to one, you know what to expect, so no surprises here. We came at 8:30 so the parking was all clear and easy to find. My go to is the chow mein with the walnut shrimp, sometimes with orange chicken. No complaints here. read more

My first time at this location on Trosper and let me tell you this restaurant in the huge chain of Panda Express is tops! I was welcomed in and I must have had the look of unknown because the server thanked me for my patience and then offered a sample of anything. I decided on the mushroom chicken bowl which was delicious. The food was hot and fresh and the cashier welcomed me also. It was overall a great lunch experience costing me $12.00. I will definitely be back and kudos to all the employees and the management staff. The service plus food was superb. Oh and the restaurant was clean too considering it was super busy mid lunch. read more

I've never had an issue with this location as far as food goes, service has always been friendly and the place is always clean. It does have the tendency to have long lines which I totally understand... "quality problem" I like to say when a place is too busy. Today was the breaking point. The line went around the restaurant, I say to my dad "it goes pretty fast".... Then we stand and wait, and wait, and the line doesn't move. There are lots of people working and the line doesn't move at all. They are fulfilling online orders. There is no urgency or eye contact to the workers that there is a line backed up in front of them. No smile to say "we will be right with you". I watched one worker say that they have 10 online orders to get through. At what point do the folks that got in their cars and drove to the establishment to be served get to order? Here's the thing, I work in a restaurant that has three different online platforms for food deliveries. You can pause those for when your establishment gets too busy. The guests IN YOUR ESTABLISHMENT should have some priority. At least acknowledge and greet your guests. After 10 mins of standing without moving we left. Disappointed after a long day of serving guests at my own job. I will be happy to try one of the locally owned options in the area before I go back to Panda Express where I'm not a valued customer. . read more

It's fast food and a chain so you should know what you're expecting and eating, right? Well for those of us with their orders, wonderful! Those without - in this case my mother in law didn't get two orders of spring rolls and cream cheese rangoons. She called to ask them about it, no answer, voicemail full and now she's emailed them. Swing and a miss Panda. Normally I'd want to support local Chinese food in Centralia (but they are all bad). Edit: turns out her order is there, just no appetizers read more

Went here specifically for the beyond orange chicken. It's great! All the food is good. Was fairly busy when I arrived and got busier as I stood in line. Girl taking orders would not listen to her superior and it was embarrassing. I felt bad for him. I got a bigger plate with double orange with shrimp and I thought the shrimp should be in a bigger container but I didn't ask. read more

See all

You know that show kitchen nightmares? I'm pretty sure that one of those restaurants closed down and then whoever was running that failed restaurant is now running this Panda Express. Food is fine but be ready for a wait. This past year I've not waited less than 30 minutes to pick up an online order. They are very clearly understaffed and staff looks exhausted and burnt out. Hire some more people. Prepare some more food. Plan breaks better. Get some more people working online orders. I even waited an extra 20 minutes before leaving my house and I've been here for almost another 20 minutes waiting to pick up my order. Ownership/corporate, whoever needs to pay some serious attention to this location. Orders are way behind and there's a staff member in the lobby just straightening chairs instead of helping. read more

Panda Express - the dining area of a restaurant - Chinese Near Me - Tumwater, Washington

Shout out to Walter and the Asian Lady in the back cooking, serving, cleaning and just plain killing I was just mesmerized watching this team work! read more

I would like to update my review from two years ago. I've been back many times after my review. If you noticed I was referring to a certain shift. My experiences since have progressed for the better. I must say a few months ago it was a little shaky with the service. The line process to order your food, followed by the check out... was taking forever. It showed that who ever was leading the team was not up to par. I believe it was noted by many others because since I've seen a shift. The staff is on point! Customer Service went up from 2 to a solid 10. Everyone understands what they should be doing and is doing it. Food is being served, check out is quick AND if you are waiting for your order due to it not being available because it is being cooked, they offered me a sample of their new spring roll. To boot, I was asked while I waited if someone has helped me three times and every time I was offered some thing for the wait. Tables were clean, drink counter was clean and aired out well. Again I must say again this is my experience during the lunch crowd not the evening shift which my first review was referring to. read more

This place must have made some changes. The guy (possible manager) dipping up the food was shorting every customer. We were all shocked. Beijing beef had barely any sauce. Our chow mein was 70 percent cabbage. Looks like he was trying to make the food stretch longer. Never had this happen at any location before. Attached is a picture of all the cabbage that was in the chow mein. There was only 3-4 bites of actual noodles in each meal since so little chow mein was even put in the box to begin with. Terrible experience. read more

Panda Express - The noodles were all cabbage. - Chinese Near Me - Tumwater, Washington

DO NOT ORDER online if you expect to have your food order ready to go by the time you were notified it was ready to go. I ordered my food ONLINE at 5:45 pm, and I received an email receipt confirming they received my order at that time. On the webpage it said my food would be ready at 6 pm. So I arrived at the restaurant at that time. My order was still not ready. At 6:09 pm I received a text notification saying my food was ready. When I asked for it they told me it was "on the line." 30+ minutes and 10+ people WHO DID NOT ORDER ONLINE AND WERE WALKING IN TO WAIT IN LINE had received all their orders and mine was still "on the line." I had informed them that they received my online order at 5:45 pm and I still have not received my order. No one did ANYTHING. When my order was ready I explained to them that my order was received at 5:45 pm and I received a text message at 6:09 pm stating it was ready. The person handing me my order rudely disregarded that and said "well it's ready now." I asked him to double check my order and they missed one of the spring rolls I paid for. I do not recommend this place, they are unorganized, rude, and do not honor people who order online first then the people who just walk in and wait in line afterwards. There is no order or even an order of first come first serve. There were over 10 people in the kitchen. I am not sure how they managed to make people wait more than 30 minutes for a preordered meal. read more

Panda Express - Chinese Near Me - Tumwater, Washington

Excessive wait time (22 minutes) for orange chicken. No one was asking the cook to make more food until it was running out. I am talking about chow mein and orange chicken. Seriously? read more

First time here. I was impressed with the friendly customer service! Absolutely refreshing. Food is pretty good for fast food noodles. I would compare it to a noodle place in the mall. It's cute inside, clean, plenty of seats. Overall very pleased, We enjoyed our food and visit. read more

See all

The food there was amazing they were even cool with my husband and I ordering for the rest of the family at home. There service was super quick and they try and they tend to make sure no customers are not left there waiting or standing around for ever they tend to work harder then most people to make sure that there business is 1 of the cleanest and the best. read more

Waited 20 minutes for honey walnut shrimp bowl and cream cheese Rangoon, they forgot to put the cream cheese Rangoon in the bag and my chow mein bowl had more veggies than noodles. Horrible service and crappy food. read more

Ordered online. When I got home I was missing half my order even though I was charged. Also, the food I did get was awful. Will not eat here again. read more

It is a mess every single time coming here. At least 20-30mins wait regardless what you order. Very frustrating

I ordered a plate - they forgot the orange chicken, no adjustment in price & no replacement. The man on the phone said it happens all the time. BEWARE read more

What an awful place over the weekend, every time I order online and come pick it up this is what I get, aren't they supposed to make the tray full? My tray is half of what it's supposed to be. They have one job, and they can't even do that, it's just so dumb that they can't do there job, and it's so simple, and not like it's free im paying for it. read more

Panda Express - Pandas food - Chinese Near Me - Tumwater, Washington

Ok my son who is Autistic has been traveling for a couple of weeks. Stopped at the Panda Express in tumwater washington. He bought food was sitting around for awhile. Then decided to use there bathroom. After being in the bathroom for awhile. The Manager and one of the kitchen crew. Told him he had to get out. They called him a homeless bum and threw him out. Telling him he can't ever come back into panda express. Now he is sitting on the curb outside crying so upset he can't even move. It will probably take him at least 2 hours to fully calm down. I had my husband call them they said we don't do things like that you must have the wrong store so I checked and made sure I had the right store 575 trosper Rd SW Suite A Tumwater,WA 98512. It was the right store so I had my husband call them back they said let me look into it they said yeah we threw out a homeless guy he was in the bathroom to long. My husband Said that was him but he is not homeless. They said we didn't know he wasn't homeless. We Said he has been traveling but lives in pullman wa. The Manager said sorry but we didn't know he wasn't homeless. Most Autistic people don't always dress right and take baths like they should they can easily be mistaken for homeless even in their home town. They workers there didn't even give him time to explain anything. I am very unhappy with these people. Homeless should not be treated like that either. It could have been handled better and not so aggressively towards him in my opinion. Not sure what others might think but I feel like they treated him wrong and it's not like he didn't buy anything from the store. To only be thrown out, yelled at, and told never to come back inside there store again. read more

Usually my favorite Panda in the Oly area--convenient location for me to stop for a quick meal on the way home after work. Always clean inside, staff are generally pretty friendly as well. I'm loving the new(ish) Wok Shrimp! It has been my 'go to' the past few visits. I am a little bummed with my lunch today though. I know the crew are instructed to count the shrimp and that is how it is portioned out--I usually get anywhere from 6-8 pieces in my rice bowl. Today.... a whole 4 pieces!?! Feeling kind of ripped off considering it costs extra for the premium meats (steak and shrimp entree items). I did however get loaded up on the veggies from the shrimp- which were good and fresh, but not worth the extra $. read more

Panda Express - Tons of veggies, only 4 shrimp - Chinese Near Me - Tumwater, Washington

Took some time off from this location. Should have made it a permanent decision. This location seems to get worse with time. I waited until 730 on a Tuesday night to avoid the dinner traffic. Walked in at 740 and my favorite green bean string breast was full and waiting for me. The problem was the super greens were out. I can't have rice due to allergies and the counter associate asked me if I would wait 2 to 3 minutes for greens. He announced "greens. Customer waiting." I was rung up at 7:43 according to my receipt. At 7:50 I went up to the counter and said I would like a refund as it's been 10 minutes and I'm only waiting for greens. The female associate said they don't do refunds. I asked for a manager. Janine came up and explained they aren't allowed to do refunds. I said at this point I've been waiting almost 15 minutes for super greens and I'm just gonna go home and get something out of my fridge. She again said she could not do a refund. What's the point of having a manager if they can't perform customer service ? The one cook didn't seem to care that I was waiting I will add. He was doing other things Janine told me. I was the only one waiting. I give up on this location. I will not be back. Lesson: don't pay until your order is actually ready. I hope the owner is reading this. read more

Always at least a 45+ minute wait. They somehow have 10 people working but no one cashing people out. Orders will sit while they do the million online orders they have. They need to work out some type of system to be able to handle both. There should be no reason there is 20 people standing in line in store should have to wait 15 minutes to have their order taken and another 30 for someone to cash out your order. Is absolutely ridiculous. I take the extra time to drive to lacey now. Since it still adds up to less than I wait at the tumwater location. read more

One of the best around for their food. But when it comes to priority of online vs store orders they are not set up for it. There needs to be a redesign of the kitchen to make this function and flow correctly. read more

DONT GO HERE I've been battling with them for THREE WEEKS FOR A REFUND My partner ordered out before I got home so I stopped in to get food for myself. I ordered with no problem but they charged me and handed me someone else's food. Then I got all the way home and finally realized it wasn't the right order when it was already too late to go back. Then started eating and FOUND PLASTIC IN MY FOOD They won't email me back anymore and stopped all contact. Not to mention the time before this my noodles weren't even fully cooked! Like wtf!!! I HAD HALF COOKED NOODLES AND THEY REFUSED TO PAY ME BACK FOR THAT TOO. IM SO DONE WITH THIS LOCATION. JUST DONT GO HERE read more

We placed an online order two hours before pick up. When I arrived, on time, I was told to wait in line with the other online/app orders. While waiting the manager was pushing out walk in orders as fast a people were coming in. Walking in orders were given food we had already paid for! After 10 to 15 minutes and only 1 online/app order being done while a dozen walk in people were immediately served. I wanted a refund and was told it would take 5 days, while he wrote down my order number he kept getting it wrong. The manager refused to give his name or company contact information. Do not order online or use the app. read more

Chain food so you know what to expect, acceptable food & service, the establishment was clean and the staff was friendly. Would recommend this chain for a quick & acceptable meal. Will eat at this chain again. read more

The food and portions here are consistently great, and the employees are always very friendly even when they're busy. The kitchen is almost spotless every time I come in. Favorite location by far. read more

Ordered online confusing Got wrong order but they corrected graciously at no charge food was pretty good place was oacked no one cooks anymore read more

the staff was understaffed and very busy but worked very hard and was polite and friendly. all except Diane who was rude and made unkind and unnecessary comments to other staff in front of customers. if it weren't for the other staff this review would have been a one star. read more

DO NOT ORDER THROUGH THE MOBILE APP. You are honestly better off just going into the restaurant and standing in line. Several times I have gone there and have had to wait 20-45 minutes for my online order. There is no way to cancel the order in the app. Whatever system they have in place needs to change. They also marked my order as Completed 30 minutes BEFORE I had it in my hands. The Franchise Area Manager should investigate this location as soon as possible. read more

We do like the food! Tonight's service was frustrating. We ordered online, expecting online orders to take precedence over walk in orders. Not tonight. If there was a delay NOBODY communicated the delay to me or another online customer waiting - meanwhile FIVE different walk in orders are serviced. Even the communication on delays for their orders were made. Also, the sign on the door specified 10 customers inside at one time, however NOBODY was enforcing that policy - at one time I was one of 18 customers. read more

Got a huge, wonderful meal for only $7.25! Chicken, rice, noodles, the works. When I commented about the amazing price to the cashier, she said that's even after prices went up! Killer deal! read more

Panda Express - Sides - Chinese Near Me - Tumwater, Washington

See all

Food here is great, no problem with that (for the most part). My problem is my experience today with customer service which is honestly very important to any establishment. But especially in regards to customers who have been coming here regularly. My family was heading out of town for the 4th of July and wanted to grab a quick bite to eat. So I called (at 9:43am) to make sure they were open seeing as it was a holiday. I was answered very rudely by a obviously disgruntled employee, that did not even say Hello or anything, he did not even give me a chance to ask a question. He just immediately and impatiently said. "Yes, we are open, did that answer your question for today." In a very rude/condescending tone. Needless to say, we are going else where for lunch today as I don't want my food tainted by his poor attitude. read more

Tonight was my third time ordering on-line from Tumwater Panda Express. I checked the boxes for utensils and napkins and for the second time out of three orders, no napkins, no utensils. Really folks, is it that hard to figure out if an order is for a family, that they are going to need utensils and napkins, and can't you read, it was right there on the ticket. read more