This is NOT your typical Panera bread. I placed my order it took fifteen minutes to prepare, when brought to our table t was not what I ordered and had to start all over. Their response, "oh gosh I am sorry. My wife received her order and it was cold but instead of complaining she just accepted it. Poor service, no condiments without asking and then reluctant. Will not return. Paradise bakery is MUCH better. read more

They're consistently out of the soufflé. Why even have it on the menu? Next thing you know, they'll be out of bread.....

It took forever to get through the line and then to order. My favorite sandwich is the bacon turkey bravo and my favorite soup is the broccoli cheddar. When my food was delivered to my table the soup wasnt very warm. Panera Bread makes me miss Paradise Bakery. I am accustomed to getting a cookie with my meal but not here at Panera Bread. Their whole process just seemed very slow and maybe it's because it's a new location with new employees. Well, its been a while now and their customer service still sucks. Every time the wife wants to go here I cringe because I know that it may be a while to order. The drive thru is a nightmare and I have been stuck in line a couple times waiting for what seemed like forever. One time someone changed their order after getting to the window to pick up their food and instead of having the person wait in the parking lot they just had them waiting at the window until the order was changed. Do not go to Panera Bread unless your wife makes you go. read more

Tried to eat here for Mother's Day. Got the fact that it is a holiday weekend, but come on, 30 mins to wait for your meal at a bakery?? We left. And saw many others leave as well. Lots of $$s to lose. I have been to Panera's across the country. They are very good. This facility is letting down the entire company. read more

I've been at least 6 times in past 2 weeks. Drive through wait is extremely long. Food is always prepared differently (one day the flat bread is good the next day it's not) it's never consistent. I understand they're new but it's not a good way to start the business. I usually love this place but the more I go to this one the less I like it. They need to step it up, before they have one less costumer. read more

Best bread, soup and salads!!! Very clean and fresh food. I've been Going to panera for years (I'm from St. Louis), and I love it. Im so happy that AZ is getting more and more stores in AZ and California. read more

This may not be a fair review, because I did not stay to eat. My review though, is based on the fact that this place is the exact same as Paradise Bakery. Not even the baked goods were different from Paradise. Same cookies, etc. I'm sorry, but are we sheep? Slap a new name on the items? I don't care for Paradise Bakery as it was. Panera USED to be much better, imo. I was at least hopeful to still get some of my favorite Panera baked goods. I truly hope it's just because they just opened. read more

I was so excited to see a Panera was opening next to my house having gone to them a lot in Colorado when I lived there and also in Oregon. Unfortunately this one is not even close to as good as other ones I have been too. I haven't been to one in 2 years, so I don't know if this one is just bad or if Panera in general went downhill. In all other experiences, they give you a nice size piece of sour dough bread with every order, this one they give you some cheap dinner roll. Very limited on the types of bread with the sandwiches, wish you could mix and match the sandwich type with the kind of bread you want on it. Overall the food quality is not anywhere near what I had in the past at Panera Bread. I keep going back trying to find something I like and finally realized this place just isn't very good. read more

I normally love Panera and have actually been here a couple of times since it opened. The other times it was decent, but this time I was very disappointed. I ordered an iced coffee which is self-serve next to the ice tea. I actually had to ask a make sure the coffee wasn't tea because it was so light looking. Tasted extremely watered down. When I mentioned it the staff was extremely unapologetic and did not offer to fix the coffee. So I went back to the counter to order a Chai, explained the situation to the same girl who I had originally ordered from, and had to actually asked to be refunded for the coffee. Very poor customer service! read more

I don't understand how a new place could look so... old. It's dirty, shoddy, and the layout is crazy. I've been twice and they've gotten my order wrong both times. This is the only Panera I've ever been to, so I don't know if this is the norm, but I won't be back. read more

WHAT? NO RANCH? I was truly flabbergasted when I was told I couldn't have ranch dressing on my salad since they didn't serve it there any more. She said we weren't ever supposed to serve it but we did when we first opened. So I guess no more Panera for me. No big loss sine I've been unhappy with them ever since they replaced the paradise bakery on alma school and queen creek and opened here on az ave. at first I was optimistic even though PB closed a few weeks before they opened Panera which left a three week gap for a quick healthy place to eat. Then the menu at Panera was so limited and the food just so so. But now with no RANCH? Everyone has ranch. So why not Panera? Are they too snobby for ranch? Oh well. I'll just go a few more miles to Paradise on Gilbert or even better, Kneaders at San Tan Mktplc. They get 5 stars from me! read more

I've waited so long for a Panera Bread to come to Arizona- and this location did not disappoint! I don't know why it is getting such bad reviews. I think most Arizonans are just so used to Paradise and they compare these two restaurants, when really there's no comparison! The food at Panera is amazing! I try to judge a restaurant off of how the food tastes- not the people working there. You'll run into bad customer service at many restaurants these days (including Paradise) but as long as the food is good- who cares! The paninis, mac n cheese, soups, sandwiches- everything on the menu is so tasty! I've never had a bad food (or customer service) experience here. I only wish they would put another one in the East Valley! read more

Why would Panera buy out Paradise when they can't even compare? So disappointed that they removed our beautiful, large, friendly, always-good salads and sandwiches (at Paradise... Queen Creek & Alma School) for this "joke" of a restaurant! read more

Drive through is ok if you have a simple order but dunning inside is a nightmare. Poor service, not clean, and not pleasant. Will never done inside again. read more

Love coming here on my lunch breaks. Always relaxing atmosphere, Delicious and healthy food. Also Casey is my favorite, she always friendly, helpful and even remembers my name. read more

I've been here a few times and the service was great but today the gal at the drive thru had a huge smile on her face almost laughing and we were kind of wondering why..well I had a live fly in the middle of my salad. Very very disgusting especially knowing I ate alot of the salad before I discovered the fly crawling around. read more

Love Panera but this location is very disappointing. Bagel was hard and Cafe Mocha coffee tasted like hot water. Slow service. No wonder this place was not popular even on a Saturday morning. read more

I've seen the largely negative reviews regarding this place and yet I'm a fan. For a bakery and sandwich shop, however, that is their weakness. They have some tasty and filling egg white breakfast sandwiches and a good salad selection. The medium salad also comes with a nice piece of crusty bread. The loyalty program is generous as well. Best thing is the Rapid Order they offer via website or phone app. Ten minutes after I order I can walk in and my order is waiting for me in a special section. Always ready and have never had a mistake on the order. For some reason I've also earned a free bagel for every day in the month of July. read more

Eating at this Panera was a huge disappointment. Panera is a poorly managed chain (as evidenced by this store) and we will NEVER go back to a Panera ever again due to our experience at this location. The only thing I would consider ever ordering again is the green tea, but certainly not the food. First of all, they got rid of over half the menu and made the portion sizes much smaller. For 39$ we should get more than a handful of macaroni, soup, and salad (the tiny cups they gave us were only halfway full). Also, for 39$ the customer service should be better than a taco bell, but it is not. The teenagers working here are rude and careless. The young lady on the drive-through intercom failed to even mention that they were OUT of Panini bread. How do you run out of panini bread when half of your menu is paninis?! The nicer young man at the drive through counter had to explain to us that the panini bread was out and asked what bread they could substitute but this should have been explained immediately by the young woman when I was actually ordering it. Panera is a poorly managed joke. I cannot wait to see Panera go out of business! You would think that regional managers and other higher ups in Panera would look at the pathetic reviews regarding this particular location and actually do something to fix it before they continue to lose more and more customers but it is obvious that they don't care. read more

tip: don't order the Thai wonton broth bowl. disgusting! rest of the food is pretty good. love the push to use clean ingredients!

This store is several miles from my home but it has a drive-thru so I don't have to hobble in with my cane and stand while ordering takeout. Imagine my disappointment the first time I went there three months ago when I got home and my order was missing an item I had paid for. So I went back and they gave me the missing item. Then a month later it happened again. And again yesterday. This time TWO items were missing. Three times in as many months with the same customer? I'm not a conspiracy nut and I doubt I have been targeted, especially since it was never the same server. BUT THREE TIMES? This is a business practice. Whether it is the result of a concerted effort to cheat customers knowing that by the time they notice it may not be convenient for them to come back, or whether it's poor training, incompetent or apathetic staff or some other reason I will not be stopping there for lunch again. I recommend that if you do use the drive-thru at this store that you stop and inspect the order before driving away. The delay may annoy the drivers behind you, but that's nothing compared to the annoyance you will experience when you get home and items you paid for are missing from your order. read more