I have been a few times here. The food is good but when using the drive thru they usually forget the half order! Do not recommend when you are in a rush because you will miss items. read more

I love Panera's food but I placed a rapid pick-up on my app as I was sick and didn't want to be outside too long. I ordered their awesome French Onion and a salad. They refused to let me pick up through the drive-thru! I am sick, hacking up a lung, running a fever and they do not allow rapid orders to be picked up through drive-they. No where on the order does it say that. I still love their food but this policy needs a change! Will no longer process a rapid order. read more

I have been to several Panera's in California where I'm from. I came to this Panera and regretted it once I ate the food I received from the drive thru. I have been to several different Panera's within California but they are usually the same, good quality food. This Panera's food was rotten. I bought an Apple Fuji Salad. The bread on the side was the best part of the meal. The tomatoes and lettuce leaves were rotten and sour. This was a disappointing meal and I will not be going to this Panera again. Which sucks because I love Panera but I can't pay for rotten food again. read more

You have less than a 50% chance of getting what you ordered. My order has been wrong the past 3 times. I don't know if their staff is completely inept or simple don't feel like doing their jobs but I would recommend fasting for a night over eating here. read more

Food is good but the place is never clean. Are we not only supposed to bus our table but also wipe them down? Disappointing.

This place was bad before they started delivering and now they are just spreading their badness via their new delivery (dis)service .... orders are always wrong and the management could careless. read more

Not impressed with this place at all. I just wanted to stop in for a quick green tea and blueberry muffin. After all, this place is supposed to be know for their baked goods right! Well, the service was lousy at the front counter. Several people walking around, but no one wanted to bother. Finally, young girl approached counter to take my order and then proceeded to talk to an older women next to her and then asked me to repeat myself (which I shouldn't have to do). My order, was another situation. The blueberry muffin came with a knife and fork and I couldn't figure out why at first. Then I sat down and started to eat it and realized why, the muffin was so hard. It was like the thing had been sitting out all day and night. On top of that there were maybe four blueberries in this muffin. I never knew that wholesome meant hard. I think I will just go with a muffin from Starbucks or even Kroger would be better. read more

My wife and I stopped in on saturday, May 4th for a quick lite evening lunch. The cashier was new and obviously did not know what she was doing. She said they were out of bread for chicken salad and not even a croissant.hmmm.My wife had a sandwhich and got the wrong bread too. The dining area was filthy and both rest rooms were gross. The soup was warm and not presented correctly. sad dinner...we left quickly. read more

They stop serving breakfast at 11 AM even on weekends which I find ridiculous. They were out of a few things that I want it and the restaurant was not very clean. This is a shame because I come to Panera often. read more

It was good until about three years ago, then it went REALLY downhill... Apparently the person who made my sandwich didn't know how to make an Italian combo so he put salami, and ham on it, pesto sauce, and a piece of cheese! Yummy! I could have made it better at my freaking house! read more

Typical Panera. It is the closet one to where we live. I am pretty sure the guys that work there get high in the back before they come out to work. One cashier asked us at least 5 times if we wanted drink after he had already handed us the cups the first time he asked. Otherwise your typical Panera. We still go there at least twice a month read more

I love Panera. I love that I can take my laptop & sit there as long as I want & not be bothered. They have one of the better rewards cards out there too. It seems like I am getting a free bagel or coffee every other time I go. It gets super busy around lunch time, but it's such a great option if you are wanting a soup/salad. Their bread is fabulous - try the asiago cheese.. it's heavenly! read more

I had an excellent experience at this location this morning during the breakfast rush. Orders were flying out like crazy, but somehow mine got overlooked. My cashier, Taylor, noticed that I was still waiting and stepped away to make my bagel herself. She apologized for the wait and gave me a complimentary chocolate chip cookie for my wait, which she didn't need to do. She was extremely nice and aware of her surroundings. My bagel and coffee were great, too! read more

Panera is my go to when I am craving the comfort of a hot soup and sandwich. Their broccoli cheese soup is probably my favorite anywhere and the baguette that it is served with is always delicious. I have had many of their sandwiches and have never been disappointed with them whether with or sans meat. The bakery always has many tempting and delicious pastries, bagel and sweets to satisfy that fresh baked craving. This is a great spot for families too with a kids menu available. while you are here grab a delicious coffee drink to wash down all of the delicious food. I have always gotten quick service, though it can slow down a bit at peak times. read more

I like to go to Panera for breakfast but this location very rarely has the souffles I like. This morning at 6:40, they had none! We turned around and walked out. read more

I really like Panera but I'm really disappointed in this location. On multiple occassions, I've been more than disappointed. For example, I ordered a Chicken Noodle soup and my soup was ice cold. I had to ask them to heat it up. They take 5 minutes to heat it up and when I go back to my seat to taste it, it's still just barely lukewarm. That is only one example out of many more. read more

Panera bread just ain't what it used to be, it used to be a fun enjoyable place where you could get healthy food for a fair price, but over the years the value has decreased, then menu has been changed several times, the taste of the food has diminished, and prices have increased, this is sadly how most restaurants tend to fail, they will continue to decline over time as quality goes out the window. The meal I purchased today was a bowl of soup and a full sandwich steak and arugula, price was about $21, down the street at Zoup! You can get the same amount of food, of better quality and taste for about $8 less. I knew better than to go to Panera for lunch but I figured well maybe things have gotten better. They haven't. I will no longer come to a Panera bread restaurant!! It was good while it lasted Panera but I think your time in service to the public will be in great decline as time will prove! Anyone interested in good food for the price take your business to Zoup! You wont be disappointed! read more

I love Panera but find this location lacking. The dining area was is dire need of cleaning. I could barely eat my food because the tables, booths and floors were so gross read more

I like Panera, but litterally every time I come to this location the coffee is out and I have to wait or try a differwnt flavor. Frustrating! read more

I love Panera Bread. But this one is not keeping up with their standards. No baguettes to go with the soup. So we got an apple ? No buzzers, so I stood for 10 minutes, watching Kevin, who looked like he was under pressure. Not his fault, probably the managers. A/C was to lower, like a friggin meat locker. And the tables were dirty. read more

I need to give Panera Bread a shout out because this is where I write most of my Yelp reviews. This place is happening on a Saturday morning. But, the free Wifi and rewards keep me coming back. I've had a Panera card for a couple of months and have scored a free coffee, free smoothie, free pastry and $2 a meal. It's much better that the other rewards cards I have. I find the food delicious. I love that they now list the calorie count on the menu. That helps me choose. And nothing tastes better on a cold day than a yummy hot soup and freshly made sandwich. The pink ribbon Breast Cancer Research bagels they have are great and for a good cause. Aside from the few times I've had trouble finding a seat, I have no complaints about Panera. It's fast food that feels healthy - and I love that. read more

I like the food at Panera, the wifi, and the outdoor seating. However, over time, the portions keep shrinking! And for what you pay, I do think you should get more - and the prices are the similar to other places where there is service. If you're going to have me bus my own table, then cut the price a bit, and /or make portions larger. read more

It's a shame this is the only Panera near where I live. Their food is great when they get your order correct. If you're ordering online or to go, check your meal before you leave. I always have at least a sandwich or soup missing. read more

The price of a sandwich, side, drink and if they try to up-sell you the pastry item for 99 cents can run you in the $9-10 range, which starts to get a little pricey if you do takeout. As someone who meets a group there to use the wifi and work on a group project, we don't mind paying for that atmosphere. read more

Panera is panera no matter which one you go to. It's great for a dozen bagels for a work meeting but I'm honestly not a fan of going there for meals. It's just not my taste, it's too busy and too pricey for what it is. Which is just soup and sandwiches. I'd much prefer soup from a more local place that's got a little more heart in it. But if you need an Asiago bagel this is the place to be. read more

Great food and service! Love the Atmosphere! Easy to get to and great free parking, free Wifi! Great take out also! Good Menu!

I eat at this Panera at least once every two weeks, usually more. I have only had a few incidents when there was something to complain about and it's usually just that they need someone to clean up the eating area or that it takes a minute or two longer than it usually does. Overall they have amazing food and great service. I wish they would get a drive through, I would wait ten minutes at least to not have to get out of my car lol I love this store though. It's my favorite restaurant. Their cheese pastries are to die for! read more

Horrible experience, waited 15 minutes after drive thru said to pull around to rapid pick up. Had to go in and get the food

I know it's not specific to this location, but they got rid of the vegetable soup (and apparently bean soup, too) just in time for cooler fall temperatures? That was the whole reason I went, because it's nearly impossible to find a restaurant that offers good vegetable soup, and the ones that do don't serve it daily. I don't believe I've ever ordered anything at Panera that I don't like. The salads and sandwiches are always great. Their bagels are good, but bagels are bagels in my opinion. The service is always good, but I agree with others who say it's overpriced. I ordered soup and salad and paid almost $13 just for myself at lunch time. read more

So, took my granddaughter and myself to Panera today...ordered. The floor in the dining area just adjacent to the kitchen was dirty..there was debris scattered on the floor throughout and the tables themselves were less than clean..we had to look for a clean table to eat at but the debris was still at our feet.. it remined me lot of a dirty McDonalds....it was just plain dirty...the food came..it was good...however, upon leaving we made a large order from the kitchen and the pastry shop, however prior to getting to make that order there was no one at the front for well or 8 minutes..several people came in...we were all waiting..several employees walked by in the kitchen area...NOTHING!...you cannot have people standing at your register waiting for someone to attend it...NO GOOD, NOT GOOD AT ALL..we heard someone behind us talking about jumping the counter and grabbing some pasty...yep, you heard it right...there appeared to be no adults working there if you get my drift here...just a bunch of kids who appear to be afraid to pick up a broom or a washcloth..gotta say THAT IT WAS NOT AT ALL WHAT I EXPECT FROM PANERA...every Panera I walked into in California was spotless...not this one..it was truly dirty inside..dirty!nd There were only 2 customers in the restaurant when we went in..and there were only 2 while we ate..there were only 2 when we left...I have never seen a Panera deserted like that...makes we wonder if it's the food or the service..? I spent over $70.00 dollars..to eat in a dirty Panera. read more

I got a pick 2 turkey and mac n cheese. Food was good but drink station ruined it for me. I got a water and the water dispenser looked dirty or moldy. The counter was filthy and the lemon container didn't have a cover and seemed dirty also. Floor was sticky and the table we sat at was dirty. However there were plenty of tables available because they weren't busy. read more

Pan eras breakfast selection is always good. Their bagels are awesome but on a weekend you've got to get there early. The paninis and salads are great for lunch. The pastries look good but I have never had them. It is always bagel and coffee for me. I do like this location as there is plenty room to sit. Free wifi and comfortable seats keeps you here a little longer. read more

I like Panera bread, but I still clear of this one. Eaten there several times and have never experienced when it was clean. Maybe I should go when it opens but when the dining area is gross its hard to imagine the kitchen or where they prepare food is better. read more

I usually have an "okay" experience with this location regardless of the occasional bad customer service from the drive thru and recieving the wrong food. However today I ordered the same thing I get almost every morning: a turkey sausage egg white power sandwich with a chia tea latte... Usually my latte's are an inch below the fill line... Not a big deal. But today my chia tea latte barely reached the half way point on the cup, I also asked for no tomatoe on my sandwich & I received 2. It's just one thing after another at this location... Just slow down & respect your customers... Loyal one's at that. read more

We order from them once a month for a meeting. The order is never ready in time, is always messed up. This past month they said they didn't have an order for us and asked if we had a confirmation number. When I said I did, they somehow found the order and told us they would start making it. We finally got our order and went back to the office. The order was messed up so we called them and they told us they could not deliver the correct order because it was a rapid pickup. Some of our staff went without their lunch because the meeting had already started. No apologies from the workers or manager. They have really lost their customer service skills read more

Love their tomato basil it's so good. I can eat here everyday. I also love the green goddess salad.

My book club meets once a month. We had been meeting at a different location, moved it to the Florence Panera about a year ago. In February 2018, I noticed the child's play behind the counter and lack of interest in the customer. I let it go thinking that everyone deserves a hiccup now and then but last night was the worst. No professionalism behind the counter, out of romaine so salad options were limited, out of baguettes, so that could not accompany any dinner selection, out of two of the soups...the list went on....and no one seemed to care. Very poor service ...lack of training?...surely one of these people had to be the manager on duty...and the lack of menu items leads me to believe that there are other management issues...is no one ordering supplies? Very disappointing. read more

Tables are not clean, soup is barely warm, and drink area is a mess. Panera should replace management or close this place. We won't return.

Disappointed lately...I did the drive through and they forgot to include my dressing. It was frustrating because I didn't know until I got home. I went through the drive through again and they forgot to give me the foccacia bread I wanted. I'm just tired of complaining. The salads would taste better if it was cold and crisp but it just taste like it's out of a bag. read more

Terrible service. Severely understaffed. Waited in line 20 minutes at 6:50 pm this evening with one poor girl taking orders at the register, filling pastry and bagel orders, preparing specialty drinks, while I saw four other female employees came out from the back, look around, and disappear into the back. Including a woman who looked like she was a manager. Not a single employee took the initiative to open a second cash register, even though they all saw the line of customers that stretched all the way to the front door. I should have left at that point but I thought surely a second cash register would open up. It never did. The girl at the register was very pleasant, as was a male employee who appeared from the back and announced he was the dishwasher but was there to help at the bakery counter to fill orders. Then came the wait for food. Two young guys were working in the food prep area. One named Brad seemed completely lost. Kept looking at the monitor then he would arrange plates on the counter then stare at the monitor again. He then had the nerve to start talking to his co worker about the closing process and when they should start! All this with a dozen customers waiting for their orders! I started talking to a woman next to me who was as disgusted with the lack of customer service as I was. This Panera is in serious need of a shake up. Starting at the management level. There are plenty of places to eat along Houston Road which I will now choose over coming back to this Panera. I have been a Panera fan since the very first restaurants opened on Beechmont Ave. and at Kenwood Towne center in cincinnati. I don't want to boycott one of my favorite places, but it's just not worth the wait nor the frustration. I hope someone from the organization reads this and takes some action. read more