The absolute worse restaurant experience. Manager on duty had quite the attitude and extremely unpleasant. Food was overpriced and bland. Could never get my order right. We went twice and will not be back. read more

The service is quick and precise but it is crowded and nobody seem to clean the tables.

CONSISTENCY!! it's the reason we keep coming back. the soups are delicious, the panini's and cold sandwiches pair with the soups very nicely and the people there are always ready with a smile. for me, there's NO competition with the in-and-out burger place next door! read more

Panera Bread - Raspberry tea - Sandwiches Near Me - Garland, Texas

This is the worst experience I've ever had at a Panera bread. My son was with my I'm going through chemo so decided to use the drive through. The rudeness of the gal that took my order was unreal - besides the fact that I told her my dietary issues due to my cancer everything came incorrectly I was sick as a dog for hours My husbands rolls were basically thrown into a brown shipping how Gross that was going o be eaten - well that didn't happen. They gave my son he wrote by cookie that resulted in a tantrum and I don't allow him to eat chocolate my drink of a lg in sweet tea w 4 lemons In side came as sweet tea w 2 itty bitty lemons inside - my sons drink was supposed to be the tangerine lemonade deal it came as pure lemonade- I asked for soft bread for him to be cut w butter not what we got - the wait was 27 minutes. Thus was the 2nd time we be had a terrible experience last time it was was an order not f a dozen bagels and that was an issue read more

I normally really enjoy Panera, but this location needs more staff. My kids and I came in on a Friday evening just before 8:00 and had to wait 10 minutes to order and then almost 15 minutes for food. Tables hadn't been bused and the staff seemed more worried about their deliveries than the customers at the store. Maybe they have better customer service earlier in the day. read more

I love Panera Bread, easily one of my favorite fast-food options. I drove out of my way to visit this location as there is actually one closer to my apartment -- and I did so to visit the drive thru for the convenience. Well, I sat in line in the drive thru for 30 minutes. 30 MINUTES IN THE DRIVE THRU. Got to the window and my order wasn't complete, waited another 5 there. Pulled away and guess what, they forgot part of the order. By that point i was too fed up to even consider going back because they clearly have no sense of urgency nor do they check orders for accuracy. I won't be visiting again. read more

Panera bread serves simple good food but not a cheap price. I got the pick 2 and ordered potato soup with chicken salad sandwich. The food was good and perfect for a lunch portion. If you are a big eater than I suggest getting each item instead of pick 2 combo. This place is fairly new so it was hustling and bustling non stop. From the outside you would think there wouldn't be enough seating but rest a sure there is plenty of space. People normally eat and go because it's a lunch spot. My visit here was nice but wouldn't come every week. read more

I am a local Garlander who frequents this Panera at Firewheel Town Center usually via drive-thru on Saturday and Sunday mornings.   I have to say both their drive-thru and dine-in service is exceptional and the staff is always extremely friendly.   I love Panera Bread all together and have been a loyal customer for years. I am particularly fond of their variety of soup offerings as well as their mac n' cheese!There is no doubt I will continue to eat here in the future. However, PB did make one change on their menu that I was not to excited about; the removal on "The Italian Combo". The combo has since been replaced by "The Italian" which is a dry and sorry excuse for a sandwich IMO. This unwarranted change did keep me away from PB for a while as the combo was my go to sandwich, until I discovered the "Bacon Turkey Bravo" which is one of many delicious alternatives.   Despite the aforementioned sandwich swap I have nothing negative to say about Panera Bread or this PB in particular. read more

If I could give a half star I would! Horrible! They never have any thing you want! A bunch of teenagers working, i I couldn't even eat my sandwich the way it was thrown together! Save yourself frustration and don't eat at this Panera!! read more

Honestly, it's just so overpriced. My salad was made so sloppy, I tried the autumn squash soup, and practically spit it out, it was disgusting it was seriously sugar soup, so nasty. I spent pretty much $15 on a salad because the soup was inedible. I don't know why I keep coming back, but I think I finally learned my lesson. Tomato soup is good though, right? read more

Service is awful went at 8:30 Got cold soup And was told to go microwave it. My husbands sandwich was cold and the cheese was not even melted. Manger did give us our money back and we went somewhere else, but said his girl heated the soup that they were breaking down well then don't say your open till 9:00! Last time we were here there was a hair in my sandwich. Very bad location read more

Usually the macaroni and cheese is creamy and delicious. Today mine looked like soup which almost went through the bottom of the bowl amd was all in the bag. Expensive macaroni to be served like this read more

EVERY TIME I do the drive thru here it's a gigantic time suck. With just one car ahead of me. Always always always. Go here if you have massive amounts of time to waste. I don't get it, truly. read more

I have eaten at many different Panera Bread Restaurants in several states. I do like the fresh food and healthy choices there(even if a bit overpriced), but this particular location has some of the worse service around. I would say that 80% of the time the order is wrong. Wrong type of sandwich, wrong size serving of soup, missing items, etc. Using the kiosks to order helps, but is no guarantee that you will actually get what you ordered. Also in mid October they "were out" of the Autumn Squash Soup which is the main reason we went there that day..The tables are rarely, if ever cleaned off. The floors under the tables appear to have never been cleaned... I would think for these prices, Panera could afford decent service for their customers.. read more

This panera bread is so bad. Half full Mac n cheese that was 5 bucks and a smoothie that was definitely not blended with ice. It's so watery like I'm drinking oj. So bummed. read more

For the second time in a month, a Rapid Pickup order was screwed up! From now on, I will have to go inside for my pickup order so that I can open and check every container. That pretty well takes the convenience out of the process. I can deal with McDonalds screwing up but I thought Panera's would prove better. Disappointing! read more

I had a great experience!!! I went through the drive thru. Very friendly and the bread was delicious! I will be back! Thanks so much!

The food is consistent with every Panera I have previously visited, which I am a fan of. They have table trackers instead of buzzers, so the food is delivered straight to the table, as well as self-order kiosks and a drive through. However, especially around lunch, it gets so congested inside it is hard to find a clean table and the drive through gets backed up 8 or so cars deep. The staff gets overwhelmed, so the trash stations get neglected. Main point: I love this place, but probably won't visit during busy hours. read more

Worse Panera in Texas . Every time I order from this location my order is wrong . Gave me tea with no ice, Mac cheese lid wasn't on properly and came off , bread for Mac cheese was just thrown in bag(not wrapped) and sandwich was ordered with no tomato's and guess what. My sandwich had tomato's. The employees here need more training and first class is customer Svce. Terrible n won't go back . One business that needs to leave Firewheel . !!! Don't Eat There !!! read more

Such a shame. 9:44pm on a Saturday, and no more soup. I really enjoyed coming here. It's like the closing shift didn't want to deal with any more customers. After the car in front of me in the drive through pulled off, I knew it couldn't be just me. Hunter was my "order taker". I get it. On to the next place. Thanks Panera for making it easier to never come to any of your establishments again. read more

This afternoon I went to Panera Bread, and was greeted by Charity at the front counter. She was so kind, and helpful. Charity seemed to truly care about the customers, and their experience at Panera. I sat close to Rashad, the GM, and his management team. They were discussing the upcoming holiday season, and all the ways they wanted to make their customers happy. Listening to them, you could tell that the entire team truly cared about the people that walk through their doors. If you're needing some quiet working space or lunch with family/friends you will not be disappointed! read more

This was my first visit to this location. The good news is that you can use a kiosk to order you food, rather than wait to order from the one and only clerk taking orders from a very slow moving line. Argh! I order the pic two, and noticed that the size of their half sandwich has shrank quite a bit since I last visited another location. I found the restaurant to have dirty tables and trash on the floor. Staff seemed to be oblivious to the disheveled dining appearance. From a value standpoint, spending $11.26 to get a small half sandwich, cup of soup and a cup of water is a rip-off. I won't ever be back because there are way to many other restaurants that have a better product and are more reasonably priced. Jay M. read more

This is one of the best sandwich places I have ever been to.the macaroni and cheese is the best you will ever have!i love this place!

I love Panera's soup with the baguette but every time I come to this Panera they are always out of the baguettes.. So frustrating and they don't even tell you that they're out they just don't give you anything!! Never again to this Panera!! read more

Once again, I've ordered bacon Mac & cheese (pick up order) and I specifically say bacon Mac & cheese, then the receipt on my bag says bacon Mac & cheese and there's no bacon. Wont be coming back. Beyond annoyed. read more

Great food however the service was awful. I order a sauce on the side which was never brought out. I went up to the window after my sandwich was cold and was not helped... actually ignored. The manager FINALLY asked if everything was okay and I explained I needed a sauce on the side. She caught an attitude trying to figure out what sauce I was talking about. Poor customer service and hospitality. read more

Not sure why this location has low reviews but been here a couple of times and I've only experienced good things. I always order their pick 2 with the strawberry poppy seed salad with chicken and some chicken noodle soup, which are both so delicious. I like that they have the pads in the front where you can order food really quickly which is nice if you are in a hurry. I've also ordered rapid pick up and the food was always ready and neatly packed for me to go in and out. read more

This is a fine Panera most of the time but closing 20 minutes early is ridiculous. The closest from us is 15 minutes away so we drove out here so my pregnant wife could get some food to help her feel better. Panera is a good choice for that because the food isn't greasy which is a plus, but customer service wise, just stay open until your advertised close time! read more

I have been to this location a few times. I go before work (715ish) through the drive thru and I'm always the only person there, but it seems to take 5 mins or more to get my order. The food is as expected at Panera. The breakfast sandwiches are good and filling. I'm not a fan of their regular coffee. When I feel like a decent breakfast that doesn't taste frozen I chose Panera for the souffle or a steak and cheese bagel sandwich. read more

I order my lunch from here during the week while I'm working. Food is fresh and delicious the delivery drivers are awesome . I try to make sure to keep a 5 dollar bill to tip each time . I wish they would open a location in Rowlett so I can get some when I'm at home . Hopefully they will soon . Definitely in my top 10 places to eat . read more

I went to Panera to try their new coffee flavor and get a soup. I ordered on the app and I was disappointed when I got inside and they handed me a black coffee when on the picture and in the descriptions there is milk in it. I then go back inside (in the pouring rain) to tell them they made it wrong and instead of fixing my drink they hand me a cup with ice and sugar in it... no lid no straw. So they're expecting me to find a way to transfer the coffee they made me into another cup. I then tell them they didn't put the sweeter or milk in it and they say that's it. I wasn't going to argue with them so I left. Since they did not give me a lid and I was driving the now half melted ice and liquid sugar dumped all over my seat while exiting. I am very disappointed. When they mess up a order and it is their fault they are supposed to remake it, yet they took the easy way out. Although all this happened I proceed to add MY creamer at home and the coffee was very tasty so I would've enjoyed getting it made correctly and I am positive I would've come back multiple times because I love coffee but since I had this poor experience I will not. The soup was room temperature after dealing with all this as well. read more

I've been to this location a few times and it's not awful but I only come here if i'm really wanting a healthier option. I got the pick two with a BBQ chicken flatbread which hasn't disappointed me at any location-strongly recommend, and a caesar salad which was mediocre on the verge of gross. The salad seemed almost expired and left a weird aftertaste. I got a whopping 4 croutons in it? and the dressing was oddly chunky like some mashed up feta. It was not delicious and I probably won't get a salad again. I tried the new Frozen Blood Orange Lemonade and it's pretty good! I just wish it was blended more like a smoothie type like it looked in the picture. It came out with half juice half frozen! Pastries are delicious! To the workers- have a little bit more positive energy and enthusiasm when working with the customers. We just want a meal minus the attitude. read more

I have been to eat at this location several times, they are always, I repeat always, out of something. They're out of quinoa for the broth bowl, they're out of ranch for a salad, they are out of baguettes, they're out of the fruit that goes in a salad or out of avocado --- if it's not one thing it's something else. Remarkably they don't know what they're out of while you're ordering, they only figure it out after you have paid. Not a fan as a place to dine. The good thing I can say is... They have the best shortbread cookies in the world! That is when they have them anyway. read more

This location specifically is a rip Off. I've been only been to this location 4 times now, and that's because everytime I've gone they messed up my order!!! They either forget things, give you the wrong thing, or give you way less food than any other Panera location. This last time I ordered the FULL cob salad.... You know the $10 salad! As if the price wasn't already a rip off, ans they put it in the large salad bowl, but they gave me less salad in it than what's in the half salad! And how do I know they gave me less? Bc I was literally there two days earlier and order the same salad but In a half order which is around $6-7 and I got more salad (greens and toppings) in the half salad than the $10 full salad one! Why would I keep Going to this location if Your going to rip people off EVERY TIME they go?!? I think I'll Take a break from panera for a little while.... I'll make my own salads at home considering I could Make a better salad, 10X larger and healthier at that price.... Like how are you going to rip Someone off on their salad? It's already not enough food, but your gonna charge me more and give me less?!!!? Such a rip Off.... Very disappointed in this location and where's the overhead is anyone checking what comes out of your kitchen or Do y'all just not care? read more

Last couple of times I've been to this location, service has been terrible. This location has a drive thru. While convenient, super slow. I waited a good while behind a car that was already at the window when I pulled up to order. True, she might have just pulled up herself, however, when I finally get to the window I had to wait another 10 minutes....for a single toasted bagel!!! Manager was the person overseeing the drive thru and she had a clueless, I hate my job look on her face. read more

This Panera Bread was top notch. Friendly staff receptive to my wanting to order at the counter, order perfect! Had a free pastry and then my coffee was free...maybe because I'm a senior citizen? I love their coffee, even the decaf and the bagels are wonderful. I will return to this location! read more

This is my first time here. older chicken noodle soap which is no noodles only something like overnight rotten noodles. I older the Thai wonton soap for myself which is unbelievable terrible. Strange soup, some paste out of mushrooms. The only thing I like here is the bread and fast kiosk u can older by urself. I will never come back. TERRIBLE EXPERIENCE! read more

Panera Bread - Self older - Sandwiches Near Me - Garland, Texas

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Not what I would expect from such a complex company /fast food restaurant. the service was subpar and quite upsetting since were ordering something so simple including the minimum amount of costumers they have. Waited 20-25 minutes for a large Mac&cheese just for it to come in a to go container and served on the verge of "chilled". So with that being said I asked for it to be served inside the bread just to figure out id be losing some Mac&cheese with my request while I watch her pour it then throw the rest away.finally along came my food with the smile she gave as she forgot my chips and sandwich while taking my buzzer which came with another stomach grumbling 10 minute wait. So with little to nothing to eat the only thing more upsetting then messing up on my order was the disturbing view of uncleanly/unsanitary tables as the staff huddled around talking and laughing. (I sat right in front of the desk which the food came out of to be served). May I mention only one of these tables had people at it when we arrived at the beginning of our trip to Panera. Overall just stick to drive thru read more

This place is terrible! Avoid at all costs! They gave me the wrong order after I had to wait for a rapid pickup order I did online. When I told the manager about it he said that they're aware that it has been happening like it was no big deal. When I was in there to pick up my order the employees did not acknowledge me even though they were mostly just standing around. I was actually starting to like Panera Bread but after this I'll take my business somewhere else from now on read more

Came last night to meet a friend for dinner. Food was great! Staff was over the top friendly and inviting!!!! They continued to check in on us! They even offered to let us stay inside after closing to finish our conversation! Could not of had a more friendly staff! read more