Updating my review after my in-store experience today. Came in the restaurant today and had a great visit! The employees were friendly and very attentive. They greeted us when we walked up to the counter and came to help us quickly. They were kind and brightened our day! The tables were clean and the interior is super cozy. Lots of dining options and it felt open and inviting. Also, Panera's coffee will forever be my go-to! :) Had a great experience coming in the restaurant today and hope to be back soon! read more

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Congrats! This is the worse Panera Bread in the country. Super slow service despite being empty and full of staff and food that was not to the standard of the chain. The soup was okay but the bread was stale! Ah-uh, Panera Bread had stale bread! Oh my. And no one seemed to care. Maybe they treat their employees as poorly as the do their customers. Two grilled cheeses and soup (one half order) and one drink $35. read more

This place is the most screwed up Panera in Columbus area. Never have this or that, and just now: 06:05pm, I bought a Cinnamon Crunch bagel, and look what I got! The one on the right is from this store, and the left pix is what it should be. Misshapen whatever it is. The MOD said well, this is how we make our Cinn Crunch Bagel. Whoaaaa really...this store 204770 has their own standard, instead of the corporate ones. Good to know. I requested a refund, and the MOD said, we're going to throw it away, but if you want you can have it for free. Do I look like someone need a charity from your business? Wordings!!! Corporate, what are you going to do about that. read more

Panera Bread - This store has its own way of baking the bagels. The one on the right that is. - Sandwiches Near Me - Columbus, Ohio

This place is like the walking dead. It's like zombies working the back Slowest Panera I have ever been to. There is literally no one inside and I waited 10 min before they even took my order. This Panera is horrible read more

How is this entire chain even still in business?!?! POOR food. POOR service, non-existent management! I QUIT FOREVER on this place (ALL of them, since I travel)! 2 months ago I got a soufflé and coffee ($9+) ALL the soufflés were BURNED and mine had RAW bread dough! A guy who identified himself as the "regional manager" seemed quite indifferent when I took my "food" to him. "How about I get you a breakfast sandwich?" TEN MINUTES later he brought to my table a hamburger bun with a slightly warm sausage patty, half cold egg with a slice of Kraft American cheese! I took one bite, threw it out and he WATCHED ME walk out of the restaurant shaking my head! No, "I'm sorry. Can I refund your money..." NOTHING! I believe it's the Carvelli Co who owns this particular chain. I'm guessing they're actually a concrete grave vault company and have NO IDEA how deal with people or how to run a restaurant! read more

Panera Bread - Fresh baked???? soufflés?! More like BLACKENED! - Sandwiches Near Me - Columbus, Ohio

I visited the store at 7:25 PM tonight. I was really wanting cinnamon crunch bagels for breakfast tomorrow. I called ahead to see if they had any baked. They said they did. I came right over and checked out the store and ordered a few bagels. The store was very clean inside and out. The bakery items looked delicious, but there wasn't much left at this time of evening. Just as I was told, there were several cinnamon bagels - my favorite! I spoke with Ken, the Team Lead, who was so friendly and helpful. He put gloves on before he got my bagels. I asked him to toast them to prep them for tomorrow. He gave me a helpful tip that maybe I should take them un-toasted because they might be hard tomorrow. He was right, of course! He offered butter pats, which were free. He put napkins and plastic knives in the bag. In the few minutes I chatted with him, I could see why he's a team lead, he was very positive, energetic and was communicating with his team. I took pictures of the store so people could see the layout. I don't typically order much from Panera, because I consider them overpriced, but I'll never stop getting the cinnamon crunch bagels! Five stars! Enjoy read more

Panera Bread - Cinnamon Crunch Bagel - Sandwiches Near Me - Columbus, Ohio

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Everything was edible but it was one of those "the actual sandwich doesn't look like the commercial" type issue. I got that OVERPRICED chicken sandwich that they have and when you see the pictures in retrospect to what they advertise you'll see what I'm talking about. This sandwich is not worth $13. That almost like the price of two Popeyes or Chick Fil A sandwiches that are much better. Again it was edible and I guess healthier since it's not fried but roasted but I can't recommend ever getting it again. The squash soup was good. The kids meal was silly because other locations maybe offer flatbread pizza but this location doesn't and they just give you grilled cheese or a turkey sandwich with processed cheese and plain old white bread looking like something we should've made at home. I guess they figured since it's a kids meal, kids won't give a damn, but it was aesthetically pleasing to the eye for what we paid for it. The kitchen sink cookie was good and the brownie, chips, and fountain drinks was good as well. Customer service was choppy. Lady at the register seemed like she was going through the motions but was courteous. I asked for two orders for here and one of the orders to go but when my food was ready the kitchen staff made EVERYTHING for dine in? I ordered an apple but thought it would be slices but they gave me a whole apple. I gave it back and swapped it for more chips. I had a toddler and they gave me three different odd shaped trays which was confusing as I only have TWO ARMS. I'm not into setting food down around strangers and then walking away, getting situated, and then coming back. I looked like a circus act juggling two trays shaped like a PEANUT, two drinks, and a toddler but luckily I was able to make it happen. Bang for buck this was not it. Half sandwich and small soup, brownie, cookie, two drinks, spicy chicken sandwich and chips, white bread turkey kids meal with processed cheese slice and chips, no drink included, extra charge for apple juice $36 read more

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Love there drive thru line at this location. For breakfast I get a bagel with cream cheese, coffee, and sometimes a pastry. Super yummy for a quick breakfast!! read more

Ordered delivery for our team at work. There was a steak and white cheddar sandwich where it looked like they forgot the steak and an apple salad without apples that it was supposed to have and with bbq sauce and tomatoes that it was NOT supposed to have. The other 5 orders were correct. Expected more from this chain. Not horrible, not great-just ok. read more

Parking is easy and available. Walked in and was welcomed by a very nice women. I asked a few questions about how I should order and was given great advice. I ordered the tuna sandwich and the new ranch salad. They were great, fresh bread, high quality vegetables. They packed my order up nice, included napkins and it was great. I really like how fresh everything tastes. read more

The tomatoes soup was the wateriest soup I've ever had. Will never stop here again. Should have read reviews first. So dissatisfied and disappointed I was going to eat outside but broken chairs. Trash everywhere read more

Service here is absolutely wonderful. I've been coming for years and the staff is also great. Tia is so friendly and is always smiling every time I see her. She interacts with many of the customers there and makes them feel welcomed. Give her a raise Mr. Covelli! read more

Nice friendly staff here. One clerk comp'd me for a free drink for my extra wait. It's the little things and courtesy towards regular customers that go far. The food here is pretty good. I don't like everything on the menu. Can't beat bottomless coffee and fountain drinks for caffeine addicts like myself. read more

I used the app and did rapid pickup inside. Said ready in 10 minutes. Got there in 10 minutes and received text saying your food is ready. Great! Got home and found out the reason they were so fast is that they only filled 1/2 of the order. Drove back and then waited 10 minutes for the rest of the order. The food was very good, equal to other Panera's I have been to. Just check your order before you leave! read more

SAVE YOUR MONEY DO NOT EAT HERE!! I've had 3 bad experiences in a row. The 1st I was in the drive thru and a truck was delivering and after 10 min an employee said their closing early bc they don't have any food anyway and made everyone get out of line. 2nd drive thru again waited for 5 min no one answered I asked if they were open and she rudely said I'll be with you in a min! Uh u could have said that from the get go! And the 3rd I asked for an over easy egg with xtra bacon the pic is what I got. This should be considered premeditated murder since they tryin to kill me with salmonella! 3strikes your out. This place is a joke. read more

Panera Bread - This egg looks days old and that definitely is not extra bacon. - Sandwiches Near Me - Columbus, Ohio

Why is my mac and cheese water, it tasted horrible and I payed like 7 dollars for that crap. Not only is the cheese like water, it taste like water too and it doesn't soak into the noodle it just sits there like a rat sitting in a puddle in the sewer. I am so disappointed and the best thing I prefer was the dang apple juice, I will never be coming back please lower your prices and up your terrible food. Not to mention the chips taste like cardboard and I dang near threw up after eating it. The food have no flavor and I payed a but load for this crap read more

So disappointing! Hey Panera, have you heard how restaurants are struggling? Since repeating business is so critical probably best to step it up. You lost our business, perhaps you just close up and go home instead of your slow death. We placed a $40 order. Items were missing, soup was wrong, received items not ordered and overall quality was very poor. Seems to be a reoccurring issue? Obviously you don't read these. To the consumer: There are better options in the area, locations that appreciate your patronage. read more

Hi, my family and I stopped in for breakfast at Panera Bread on Hilliard-Rome Road. This was the first time my family has been to this location, and it will be the absolute last time we go there. The young lady that took our order was a delight. The part that made this location an embarrassment was the fact that one of the managers was speaking to a couple female employees in a degrading tone. I didn't catch his name, but he was a heavier set gentleman with glasses. The fact that he thought he was on a pedestal and could talk down to another person, let alone a female, is quite disturbing. My family loves to eat at Panera's and I won't let one location and their poor taste in leadership sour our taste of other locations. I hope whoever is the top manager takes a hard look at the management there and makes some corrections because I will never refer this Panera to anyone else. read more

I like Panera but this is one of the worst ran locations. I don't see management around at all walking around or keeping an eye on things. I've been here over 3 hours eating lunch & studying, getting up multiple times to purchase coffee or different snacks. NO TABLE in this entire time has been wiped down, visibly dirty w/ crumbs, liquid stains, Ect. The back of the house employees don't read tickets correctly. Several orders were made wrong, had hair on them, or they just talk back to you when you inform them that your side is missing...I don't need you to tell me the ticket doesn't say French bread...don't you realize the side is missing?! My complains weren't even based on lack of friendliness or good customer service at 1st (experienced both lacking), but things add up & it makes the whole experience baffling. As someone who has ran multiple restaurants & has been in this business for a long time, all of this is very noticeable, I get it. BUT just as someone who visits multiple Panera locations often, it seems like this one needs some serious retraining for most employees here. read more

Let's give this dump one more try, I said... I ordered a bacon, egg, cheese with an over easy egg....this is what I received Please do Hilliard a favor and shut this store down read more

Panera Bread - Sandwiches Near Me - Columbus, Ohio

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The drive thru is painfully slow. They're either short staffed or just terrible. The staff was friendly at least but the wait is ridiculously long to be considered "fast food" if you can't prepare food in a timely fashion then don't have a drive thru. I've been sitting for over 30 minutes in this drive thru and I still haven't even made it to the window yet. Find a different location. Other locations work it a lot better. read more

Terrible service. One of the worst in Columbus. Please spend your money elsewhere. Also very dirty inside

AVOID. Horribly slow. Miserable people. And messed up the order. Worst Panera experience I have ever had. Go anywhere else.

I experienced why this place has bad reviews. No one in line at took 3 minutes for someone to appear at the register. Then we had to wait 5 minutes for a smoothie. The place was NOT busy. 7 people sitting and NO one waiting for food. We know it is a thankless job so many times, but just get moving. read more

Great place for a fresh meal! The soup is always hot and very yummy! The strawberry salad with chicken is 5 stars by itself! The "everything but the kitchen sink" cookie is delicious and HUGE! Very good. Only negative thing I would say about Panera is that it is a little pricey! read more

Panera Bread - Sandwiches Near Me - Columbus, Ohio

Ordered for rapid pick up, but there is no rapid pickup at this location. There's a sign at the rapid pick up shelf that says due to so many stolen orders, you have to get in line and talk to a cashier in order to pick up your order. Completely defeats the purpose of rapid pick up. I placed my order, went inside when I got the notification my rapid pick up order was ready, but then had to wait in line inside for 10 minutes before I could get my order (1 coffee). Employees are very nice but rapid pick up here is an unnecessary hassle. read more

Literally worst food ever. We ordered two wraps, there was minimal anything in the wraps and they were unwrapped when presented to us. Im not hard to please but literally worst food ever. If they didnt already have two customers in front of us having their order remade we would have asked for something else. read more

I went here to eat and I went with my family to order food, as I was getting my food the general manager was being very rude to me because I said my food didn't come out the way I wanted it too. read more

There is a reason this location is rated poorly! Wanted to order a soufflé this morning...all marked sold out using the app. After calling the store they told me they had plenty. Nobody came out when I arrived for curbside pickup. I walked in and the manager was telling me how it wasn't her fault their inventory is not available through the app...I guess it was my fault. After voicing my annoyance with the poor customer service the "manager" tossed the bag containing the soufflé on the counter and walked away. Ridiculous, unprofessional & avoid this location at all cost! read more

What can you really say? It's a Panera, but this one has the longest wait to have our order taken. No cars in front of us sat at the window for a solid 5-10 minutes before our order was taken. Just not worth the wait or the money. read more

This location is terrible, excruciatingly long wait for your food and disrespectful. Don't recommend at all.

Dear Panera, 1) Do not offer delivery if you don't have drivers. 2) The algorithm giving the customer the estimated delivery window should NOT be off by over an hour. If I would have known that the delivery would take an hour and 45 minutes, rather than just the 45 minutes given on your website, I would have ordered elsewhere, but I would order from you again. However, now I will NEVER order delivery from you again. read more

I don't know why I come back to this place. Literally continues to be TERRIBLE. I order bagel packs for my work and 4-5 people are standing around doing nothing when there is a line of 5 people behind me with only one register open. I asked the worker if there was anyone else that can help the people behind me and her response was "I only have one register open". Well then open another one! Ridiculous to make people wait for no reason. Horrendous service. I hope to never return. If I could give 0 stars, I would. read more

Delicious! My food was perfect (broccoli cheddar soup, half a 4- cheese grilled cheese, kettle chips, unsweetened iced tea). The staff was very friendly, and the people working in the grill area were pleasantly interacting with each other. The cashier alerted me to a coupon on my account, which saved me a bit. The dining room was clean and well kept. A great Panera experience! read more

Panera Bread - Yum! Broccoli Cheddar soup, 4- cheese grilled cheese, kettle chips, and unsweetened iced tea. - Sandwiches Near Me - Columbus, Ohio

This Panera is always out of everything This is the third or fourth time I've come here before 10 and they are out of bagels! OUT OF BAGELS? Panera BREAD is your name! You can do better read more

I went through the drive through and it took over 15 minutes for them to toast a bagel. I waited at least 5 minutes at the window and wasn't even acknowledged. I was in a bit of a hurry so I just left. Not the first bad experience at this store. I would recommend just going to McDonald's next a block away. read more

Horrible service and overpriced food. They are constantly forgetting items and unapologetic for it. The restaurant is dirty and unkept.

We've been here several times the month. Visiting for the dinner meal this location is always out of baguettes. This location does not pay attention to the order and leaves items out of the sealed pick up bags. read more

This is the worst Panera Cafe. We've been here several times and the service is always the same... terrible. We stopped for breakfast 11/11/17. Only one person at the register who took the orders and then prepared them. Our order was short a coffee. I waited over 10 minutes for my smoothie and finally asked if it was ready. The counter person said he forgot to finish it! read more

It's honestly unbelievable how bad this Panera is. Only came here out of desperation for food and an internet connection because the service here is always lacking. Not sure why but it took them almost 20 minutes to get a bowl of soup and a frozen coffee even though the place was basically empty. As usual, many of the tables were dirty, which stuck out to me more probably because I used to work at a different (much older) Panera in Central Ohio and I know there were much higher standards for cleanliness than this place follows. The person who took my order was friendly at least. There was no wait despite it being supper time, which probably says something about the reputation of this place. The soup was hot and tasty once I finally got it, and the frozen coffee was frozen, so at least they got that right. Of course since it's Panera, the value for my money was poor, but that's not really the fault of the people who work here. read more