There is a worker there Jake that likes to stand in the line like a customer and waste people's time. This place seems to mess up my online pickup orders every time. Something is always missing or made incorrectly. Who has time to spend 1.15hrs round trip to have the order corrected. So annoyed with this place. Probably start driving to bellevue to try out their team. read more

I'm done with this place. For the 4th time in a row the order was wrong. I didn't ask for anything special just the way it is on the menu. Turkey, avocado and bacon sandwich. This time no bacon last time no avocado, come on how hard is it? I brought it back to the counter and it took 20 minutes to remake!!! My friend was done eating when I finally got my food. When a customer returns an item because it was made incorrectly they should make that item first not put it at the end, common sense. Last comment, the place was filthy, every single table was dirty the drink station was filthy and so was the floor. read more

I am so glad to have discovered this chain in college. I still have to catch myself when I ask if anyone want to go to St Louis Bread Co... but i's all good! I always get the "You Pick Two." read more

We miss that we're not as close to a Panera as we were when we lived in Washington. We visited this place at least once a week, either for pastries/bread or a quick lunch. read more

Panera's key to success is its consistency. Its nothing 'over-the-top' but its really good. I'm not a big-brand type of person, but with the crappy quality of the other sandwich planes here in the PNW, I really enjoy eating here. read more

Amazing sandwiches. Salads are great too. Pretty busy at lunch but the line moves quick. . . As long as people know what they want to order when they get up too the register read more

Great food as with all Paneras, but the new idea of delivering it to the table, but not staffing more people to do so, is resulting in slower service. read more

Good place for a quick lunch or coffee with friends. Nothing special in my opinion, but always fairly quick service and fresh food. Their smoothies (wild berry!) are pretty good, so would recommend them if you are looking for an afternoon snack or addition to your lunch. read more

When I need a good sandwich that is quick and tasty, Panera is my go to place. The location is comfortable to hang out in, the breads are fresh and the food is good. Don't forget the free wi-fi and the desserts! read more

Standard Panera...only issue, the back room has a nice fireplace that seems to attract moms with kids who run around and jump all over the furniture. I told a group of kids to be quiet (after yelling for over 20 mins) and the Mom took exception to my parenting tips. I should have hit her with a scone. Bad momma! read more

Every Panera is consistently high quality and this place is no exception. Good healthy food at reasonable prices. The breakfast sandwiches are the best around an blow Starbucks away. Pastries are just ok. read more

Decided to give this place a try because I haven't eaten here in a long time. Then I remembered why. For one thing, they are incredibly overpriced. I got half of a bacon turkey bravo and a small mac and cheese and it was 10 bucks and that's without a drink! 5 dollars for just a little bit of mac and cheese that isn't even house made? When I got my food, the mac and cheese was frozen! They happily made me a new one though. I won't be back unless I want one of their pastries because those are exceptional as well as their bread. read more

Just me was not about the food which is generally acceptable in any Panera Really, you get the same everywhere. My problem was this place was absolutely filthy when we came in. More than half the tables are empty but of that have almost all of them had food left on them. We had to clean our own table. The place was not very busy some of the employees were kind of Idle. Eventually one obviously new employee was assigned to start cleaning but he got no help from anyone else. I find that it's a little bit sad that place is like Panera still of people who think that something is not their job. When you work in a food service establishment keeping the place clean for your customers is everyone's job. read more

Overall the device has not been good. I asked to call in an order and the person who answered refused and said they are very busy for that. I asked him for a manager, he said he was the manager! Today at 3:30 was a different story, we were waiting to pick up our order when the restaurant manager was standing at the pick up counter making over exaggerated jokes with the staff and in a very loud voice that the customers were looking at him surprised at how loud he was saying unnecessary stuff and interrupting their dining atmosphere. On top of that he opened every to go order that came up wrapped and ready to go with his ungloved hands and touched everything in the bag while yelling the customer name on the order "order number Tom!" "Order number Tom!" I watched multiple customers not engage in his jokes and I couldn't stand how loud he was, I couldn't hear the person next to me from his loud jokes and from yelling out the order names and calling them numbers! The customer next to me leaned to my left and stated "this guy is extremely unprofessional and disruptive" I told her I couldn't agree more. My advice is that he could have been helping his staff prep the orders WITH GLOVES on instead of the inappropriate show he did. His staff seemed stressed and racing time and it would have been more appropriate and effective to do so. read more

The pick-up orders are inconsistent and inacurate. Sometimes we get what we ordered but often they will fill the small drink cup for you when you pay for the large. They will forget sauces or simple variations to the meals. I am pleased when I eat in person but every pick-up I can expect something to be wrong with the order. Clean place though and decent amount of seating. read more

Actually looked at the full menu today and realized I've been missing out! Have to come back for the lemon chicken orzo soup - an absolute favorite from the old days in Chicago and a rare find. read more

BEST SERVICE Ever at a Panera, I'm a frequent customer as I often am here in the early mornings. It's a bit costly, so it's a treat once or twice a week. I typically get their one of their hot sandwiches! They're filling and always tasty! Granted the food is pretty much sub-par to anywhere else the service itself is so amazing it's worth a review! read more

Great place for a bagel and coffee. You need to tell then to toast the bagel twice or it will just be warm bread. The coffee is good and the internet is fast. I sit here sometimes and work on my laptop. Always welcoming. read more

We are frequent Panera customers at many different locations. I stopped in with my family yesterday to get some lunch around 11:20. I understand that businesses like this are not easy to run, but it's not only what happened but how it was handled that made us very upset. We stopped in at 11:20 thinking that would be plenty of time to get lunch and then head to my son's haircut appointment at 12:15 (which was 5 minutes away). There were about 4 customers in line ahead of us. Despite a peak weekend time, there were only 2 cashiers. Both were super slow, and for a while 1 of them was standing to the side while the manager was doing something to the computer. Not once did either communicate to us. Also, the self-serve kiosks weren't working (although they are very difficult to use with custom orders). The wait took so long I told my wife and son to go sit down at a table. Overall the wait was 15 minutes until I got to the counter to order. When I got there, the cashier told me that there would be a 10-15 minute wait for food. It was about 11:40, and I thought worst case, it would be 11:55 by the time we got our food. We could eat quickly in 15 minutes and be at our appointment on-time. At 12:00 I went and asked about our order. The manager (don't know her name but it was a lady) said it would be at least another 5 minutes. She said there were 4 orders in front of me. When I asked if there was any way they could expedite our order given our appointment, she said no. She asked if we wanted our food to go, but I said no--that wouldn't help us. She offered a refund for the food, but that wouldn't do any good. Then we'd be starving and wouldn't eat lunch until after 1. I told her that her team should just do the best they could. 10 minutes later at 12:10 our food came to our table. One of our salads had no dressing on it, there were no knives to cut our bread with, and there were no napkins delivered with 2 of our meals. I had to cancel my son's hair appointment, because who would have thought that 40 minutes is not enough time to eat lunch at Panera? To over-promise at 10-15 minutes, only to deliver food 30 minutes later is unacceptable. I've had other minor issues at other Panera Bread locations (such as wrong orders) and I've always gotten some kind of comp or a free treat (Panera promises that if an order is messed up, you are supposed to get a free treat). Nothing was offered to us by the manager. Had they been honest and upfront with us, telling us that it would be a 30 minute wait, we would have been a little disappointed but would have appreciated their honesty. That would have allowed us to go somewhere else. The lack of courtesy is disappointing and unprofessional. This is a poorly-run restaurant that is in need of much improvement. Get better managers. Train your employees better. And for heaven's sake, until the self-serve kiosks work well, you need to staff more cashiers. read more

Horrible experience a few months ago. I came in one morning for breakfast and not only where things not ready to be served but the manger on duty was rude and overwhelmed. I love plenary bread but will not return to this location. read more

Easy come easy go I love this branch employees are friendly and helpful, fast service and polite too!

My favorite Cafe. Period. Always awesome and good. This is the first place my kids want to go when they know we're going to eat out and it's the only place they'll actually stay in their seats. LOVE THIS PLACE!!! read more

Eh it's ok. Staff can be cranky. Food is hit and miss. Place is 99% of the time filthy from the floors to the tables. They need more consistency in how their food is made. read more

I would have given more stars but another couple ahead of us in line wanted the Turkey Bacon Avocado BLT panini along with us but none of us got what we drove down there to get because they told us they're out of avocado yet they're right next to Safeway! The manager should have sent someone to get avocados, it's not that difficult. read more

If you order to go, triple check your bags. They always forget at least one item. And on the weekends they're always out of most of their baked goods which is disappointing. The last couple times we've come here it's been underwhelming to say the least. read more

The staff at Panera in Issaquah makes the experience fantastic. The menu is great and the quality is equal. Lindsey and Brittney are the best there but so are the others - they care about you and your experience. It gets busy so sometimes be patient. Enjoy the food but also the great smiles they have for you. read more

Ordering is so slow you will not want to eat here. People who work here just stare at you and expect you to use the app or self serve stations - what if you just want pastries or bread? VERY bad srrvice! read more

Dirty, dirty, dirty. The floors inside were covered in debris of food that looked like it had been there since the lunch rush (8pm is when we walked in) the tables to the left and right had plates on them as well. Pretty unsatisfying when it came to the food as well. The salad was good but the flatbread and soup were weird. Management needs to put down a more solid foot on cleanliness. If chipotle can handle it so should this place. read more

I really liked the food here it was yummy. I haven't been here often and so not familiar w their menu. Hanna helped my family and me w our order and gave us suggestions of what to eat. She was great, food was great, but I couldn't give 5 stars bc dining room felt dark and cramped. read more

Really slow. Waiting in car for wife to order and collect take out food. Two sandwiches took over 50mins!!

Rude to ask for tip at the check out via the point of sale. You didn't do anything above and beyond. Just hit some buttons. I hope everyone gives one star for non service restaurants that ask for a tip. It's BS and makes me not want to go back to these places. read more

Panera is great because I can take my time or get work done while eating, but also eat quickly or get it to go. It's like fast food that is actually amazing and good for you. I just wish someone would register my Panera card for me because I never get around to it. You pick two with drip plus a bear claw! read more

Boy, has this place gone down hill. My theory is a new owner with a large debt to pay off...ergo cutting corners in every way possible. My wife and I used to eat here at least once a week. We're down to maybe once a month. I used to love the Thai Chicken Salad but if it gets any skimpier I will have to order an entree to go with it. Quality highly variable with a downward trend. It seems they can't keep employees for more than a couple of weeks. Cashiers always seem like it's their first day. And no one cleans the tables...other than customers. Don't look at the floor until after you've eaten. read more

Been going to Panera for years. Definitely feel as though each time I go it is a hit or miss as to whether I will leave with all of the items I paid for. Occasionally a manager will be working and will help come to a solution for missing items but other times, you will have to return to request your missing items and it may take a while. Will still dine at Panera, but it is frustrating sometimes. read more

In the past I have enjoyed my meals at this location, but recently the salads come out not looking great and very light on the chicken. The restaurant also isn't as clean as it used to be. read more

I stop here in the mornings on the way to work. They are consistently exceeding standards of politeness, professionalism and courtesy. The food is on time and aside from the occasional trainee, all people that work there are very impressive. read more

I am going to start out by saying I have never been impressed with the service here, they have never been particurarly friendly and even seemed annoyed once that I was not ready to order when asked even though there was nobody else in line. BUT they are getting 4 stars because I love their coffee and food! Their bagels and bread are delicious and I go in there a lot for breakfast. I usually end up buying more to take home becasue everything looks so yummy. And they definitely make a good cup of coffee. Also having a Panera card that allows me to earn free stuff when I make purchases is a plus :) read more

Great place for fast and delicious food. When I got there I was able to surpass the line using the fast lane kiosk which cut my regular wait time in half! My order was to go and while I waited, Charlie and Sam stood out to me because they made an effort to be friendly and sociable with me. My order was given to me very quickly, I was in and out in less than fifteen minutes! I will definitely be returning to this location in the future! read more

My husband, son and I chose to eat at the Panera Bread in Issaquah. It was the middle of the afternoon on a Monday. I was not impressed with anything! To begin with, we asked some questions about some of the menu items before ordering, trying to make sure that what we ordered was what we wanted. With each question, the guy taking our order said, "I don't know nothin'. You just tell me what you want and I'll type it in." Seriously? Get with the program, Panera Bread. One simple rule of customer service is that you don't put someone on the front line who knows nothing about your product. This is common sense, and the management working that day should have known that. Any contact a customer has with a company is an opportunity to create an impression. Everyone working for the company should recognize that! The impression created by your employee that day was not a good one. Second, although the place was not busy, it still took about 25 minutes for our food to arrive. Third, our food included a sandwich, a bowl of soup, 1/2 sandwich (with very little meat on it), 1 cup of soup, and one soda. Our bill was around $40. I left still feeling hungry. Needless to say, we will not be eating at this establishment again. read more

food was cold. did not bring utensils. pastries were burnt. service was not very kind