I feel like, as a whole, Panera has struggled with adequate staffing (in numbers at least). Compared to 5-10 years ago, I used to love eating there and always had a consistent experience including wait, food quality, staff... I know they are pushing their online and/or terminal ordering, having to wait 15 minutes to order when there are two people in in line in front of you is a bit much for even medium-fast food. The ordering clerk was friendly and was very patient with the people in front of us as was the manager we overheard while eating. Unfortunately, there were two errors with the order (a problem with us/Panera lately) and the dining room was a mess with dirty tables and a messy floor. This is while we ate on a Sunday night after 7 pm so I feel like the mad rush and clean-up for dinner should have been over. Again, I think that this is due to not enough staff members or budget cuts. (who knows). The food was delivered promptly but was average in quality. read more

Panera Bread - Sandwiches Near Me - Lacey, Washington

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Brand new Panara Bread on the west side. We had a very good orange scone. REALLY good... Order dirty Chai and the (new) barrista had to ask the Manager how to make it. No worries though, the Manager stepped in and saved the day! Pretty decent I'd have to say. Just don't look at the calorie listings and away you go! read more

This is my all-time FAVORITE place to go when i'm looking for a warm and delicious meal. Or should I say - it USED to be my favorite. The recently changed the menu, and got rid of a lot of good choices, such as the Steak & White Cheddar panini (my personal favorite). And for that reason, I will sadly not be returning - unless they add it back to the menu. read more

Friendly staff, clean restaurant and yummy fresh food! Came here for my break and am happy. Fast service and quiet atmosphere for paperwork read more

Panera Bread - Tomato soup and grilled cheese - Sandwiches Near Me - Lacey, Washington

Great place. Clean, friendly, affordable, and tasty treat we cant find in Oahu yet. Exception of prepackaged soups.

They are almost always out of coffee. I was thinking it would be better during the pandemic because they don't have the dining room...no luck. read more

I like their food especially the Cuban sandwich. I find the prices high for area. When I drive thru a restaurant spending $15 plus dollars for one person seems high. read more

This place has messed up my rapid order a few times now which is annoying because I'm usually on my way to work. One time my order wasn't ready and there was a long line so I just left without getting my bagel. read more

Updating my review- prices- so steep! I can feed my family cheaper at a sit down full service restaurant cheaper than here. Not a typical pick two situation - I got a tiny half sandwich for more than $6 ( you can get a foot long for $10 at Canna cabanas) Panera's wouldn't be enough to feed even a 3 year old. Mac n cheese is great! But again- not worth the price. Employees seem nice. Overall, I won't go back- it's just too expensive for the tiny portions. (Drinks don't even come in kids meals making a kids meal $8+ and does not even fill my tiny 32 lb 4 year old) read more

Panera is usually always good no matter what location you go to. But this Lacey location has the BEST customer service in the dining room! Kristi especially, and the other ladies are always so sweet and helpful and happy, without fail! It's my favorite lunch spot ;) read more

The quality of the prepared food and drinks at this location is too variable: Varying from poor to ok. Also suffers from poor location due to proximity to odorous local agricultural business. read more

I love this low key easy to meet a friend place! Wish i had bought stock in this company ! My favorite go to spot to meet a friend and awesome food read more

Normally I love Panera's Green Goddess Cobb Salad but today A lot of my greens were brown & wilted. Very unappetizing. I really don't care for paying ten dollars for a rotten salad. read more

Arrived at 7:40 omw somewhere thinking I could grab something to go quickly and still be on time. Ordered a scone and a sandwich. One couple ordered in front of me while I was inside. By 8:04 I'm still waiting for my food and they had not even started making the couple before me's food. Because I'm on a schedule I go and ask how much longer they expect the wait to be at which point they tell me 15-20 more minutes. I needed to leave so ask for a refund. Takes over 5 minutes to get my refund and then am told they can't refund the tip. Not only did they not offer any sort of consolation such as a coupon or anything but they KEEP the tip I gave under the assumption I'd be helped within a reasonable amount of time. That being said, Kathy, the cashier was apologetic however the manager did not seem to think this was that unacceptable. In addition to myself, there were several other people who had been waiting a significant amount of time by the time I left. Extremely disappointed and wish I was warned ahead of time that there was going to be a wait because I would have hopped on over to Chipotle where they consistently are quick! So now hungry and crabby and was late to my obligation. :( read more

The whole point was that this was a bakery that served their baked products in a full service restaurant. This place is now reminding me of the old Dennis Leary joke about how Duncan now has just enough donuts on display to remind you of the old days when they used to be a donut shop. This place is now a restaurant, the baked goods are now so few as to be inconsequential. read more

Same good Panera food, but with helpful and kind staff. Also, this location is the cleanest Panera bread that I've ever been to!

They have good sandwiches, although they are pricey. Breakfast is another story, if you get a bagel with cream cheese, they won't actually put the cream cheese on the bagel. If I wanted to buy a side of cream cheese and spread it on a bagel myself I would go to Safeway across the street. Lunch good, breakfast do it yourself. read more

I keep going back hoping they'll get my order right. We have a dysfunctional relationship.

This is the most healthy, clean, incredible place to have lunch. Excellent above average employees, fresh healthy food delivered quickly. This is without doubt what I consider the best business model and the most highly rated restaurant available. Although they do need to stop making the 1/2 sandwich with the small ends of the bread and make them with the middle of the bread, a real one-half sandwich instead of a partial fragmented one. Please clean the floor around the beverage area more frequently, it's very sticky. This is a very impressive establishment. And you people taking up tables with your laptop and seemingly intense business undertaking....go home, you are fooling no one. read more

Guys, you screwed up on my online order......AGAIN!!! and when we called your manager, Karen, promised us a voucher for another sandwich in the future....we didn't get it. This is not the first time either. I don't know why we keep coming back. read more

Panera is my favorite place to come and catch up with friends! Their wonton soup is so flavorful. And the people are great.

It is good i like the turkey bacon bravo with american cheese...It is so yummy. My mother loves their bear claws :)

When it comes to Panera, I'm in between. I admit I'm not an avid Panera customer but I admit I like their fare. I've been to some great locations and the service is always good. But this particular branch didn't make the cut for me. Why? Its bad enough that we were served cold soup on a chilly rainy day. But when I asked if its okay to have it heat up, I swear the lady that took it back rolled her eyes on me. The other crew member in the counter kind of like sneered. The older fella who stood next to me whispered in disbelief to his wife. They walked out of the store immediately. So did the soup get heated up, yes... but the service remained colder the the first soup. We didn't even bother eating it. So here's a star for this Panera location and no they don't even deserve it. read more

Always love Panera for lunch, I am happy to hear that they are moving even more towards organic food and non gmo

Best place for an inexpensive and great tasting lunch. The bread is so fresh and delicious, the service always friendly and fast. There's never anything to complain about, the price is great and the Panera card is constantly getting us free drinks and free baked goods. I'm addicted to their Greek Salad and my Hubby has never tried a sandwich there he didn't love. Their cookies are fantastic, the bagels are awesome, can't go wrong here seriously. read more

The assistant manager was extremely sarcastic and rude to not only me, but his employees. The young lady taking my order was struggling a bit and seemed to be new & he talked down to her in front of me and instead of helping her just belittled her. I was so uncomfortable watching this happen that I didn't even realize she charged me a whole sandwich, rather than the half I asked for until I sat down and did the math, and they brought me a whole sandwich. I brought the other half of my sandwich untouched to the front to explain what had happened to the assistant manager who watched the whole transaction and he was very smug and said, "I guess I'll have to take your word for it" I immediately regretted even asking and spent the next 5 minutes trying to keep my composure while he told me "what a good deal I was getting" and proceeded to tell me I should be thankful after he messed up my order? Weird and not a welcoming environment at all. Definitely not going back to this location. read more

I am an avid Panera customer. Compared to others I'd say this location has the quickest service. The only thing I didn't like was it seemed like they run out of items quite a bit. I wanted to order a bread bowl one evening for dinner and they didn't have anymore which confused me because they're Panera BREAD. But, I still got my Broccoli Cheddar soup which made up for it. I highly recommend this place for lunch but not for dinner in fear they may be out of an item. I don't think I'll ever stop enjoying Panera, unless they discontinue the broccoli cheddar soup! read more

Love the Mac n cheese. The orange scones are delicious. A must for me is the bread bowl with the cheddar broccoli sou. Delish.

I am completely addicted to their broccoli cheddar soup -- it is delicious. It's a little more on the expensive side, but the service is friendly and the food is good. read more

I love this place I love using the app you can order your food and have it ready waiting for you, so you won't have to wait in line. I am addicted to the soups I like every flavor they sell. I am a repeat customer and recommend this place. Good family environment all staff have great customer service. Never any complaints at this location. Also try the green tea it's refreshing read more

The only complaints I have is the persistence with which they pester customers to sign up for a My Panera Card and the fact that they sometimes order customers around in a loud and terse way if they have a line in front of them...a LOUD "Next" and raising of the hand. A little like the way a first grade teacher would line up children to get on a school bus. The fact that this way of dealing with the public is present in every Panera we have been in says they are scripted to do this...AND I DON'T like participating in corporate scripts. I also realize how awful it must be to the counter people having a manager sitting in a back room watching and listening to your transactions...look up on the ceiling next time you visit a Panera. And the phony " how is your day going?" If it is genuine I will respond. Yes, I am an old grump at times. The food is pretty good and the baked goods top-rate. The hazelnut coffee is excellent. I hope my comments are a reflection on the management and not the employees who don' t have much power in a bad economy. So enjoy Panera, by all means if you want a good cup of coffee and a brownie! If scripts bother you, do not go. read more

Had a not so pleasant visit to one of my favorite restaurants. As I walk into the door and to the counter, instead of being greeted I was met with deep staring of the front staff. I continued to view the pastry items and again, no one said anything to me. Finally lady with two braided ponytails comes over to "adjust" the pastries and again, nothing was said. Finally when I took initiative and tried to get the attention of the same lady by simply saying "good morning excuse me but may I ask you a question", she responded/reacted in way that screams I don't want to be bothered while shaking her head. So I politely told her that her energy was all wrong,never mind, and asked if there was another cashier that could assist me. She apologized, but did not get anyone to assist me. Instead she went on to greet and help the next customer. After waiting two minutes,a young man came over and I asked if he could help me.I really don't want to associate this disturbing event to anything in particular, but I can't find any reason as to why I would be treated in this manner unless this staff is just rude on the regular. I still love Panera Bread and hope that the staff can improve on their hospitality. read more

First Time at a Panera. Lots of choices. Bread and Sandwiches looked good, but I thought I would go healthy and ordered the Thai Chop Chicken Salad. ToGo. It was not a chop salad at all - just a regular salad with the chicken dumped on top. it tasted just average. The cashier asked me if I wanted chipscookiebreadapple with it- at least I think that is what she said. i had to have her repeat it, and it still came out as one word, so i just said bread. there was a torn off piece of French bread thrown on top of the salad in the bag. pretty unappealing - could have at least wrapped it in paper or foil. i'll probably give this chain another shot at another location, but won't order that salad again. read more

This is such a wonderful atmosphere, very professional and super nice and the employees remember you always! Love the customer service! Workers like Sam and others make it warm and inviting, and they truly care about the service they give! read more

Nice variety of meal choices, plus choices of bagels. A few coffee options and Free refills. Nice atmosphere with plenty of indoor seating. Outdoor seating also available. And always good music. Plus fast free WiFi. Great app, besides saving your favorites, you can order ahead and pickup your order when you come in - for either take out or eat in and avoid the lines. read more

Love this Panera! It has a lot of seating, very nice inside. I put in an online order but they didn't receive it for some reason, they were super apologetic and extremely friendly. They always have great customer service. I love the Greek salad and broccoli and cheese soup. They also have great Mac and cheese (definitely not kraft, even on the kid's menu). My food always arrives quickly and it's a great place to bring the kiddos. read more

This has some of the best service of all Paneras that I've been to. I ordered their You Pick 2 combo which is a salad or sandwich plus soup. I ordered the harvest squash soup plus bbq chicken salad. They asked if I wanted an apple, chips, or bread, and I couldn't decide between an apple or bread, so she just gave me both. I asked if it would be possible for them to cut the apple for me, as I have chipped a filling before on apples, and she said of course. If you order a drink with your meal, you can get a bakery treat for 99 cents, which includes their delicious bagels! My favorite bagel is their Asiago bagel, and for 99 cents, that's a pretty good deal considering how huge they are. She asked if I wanted it toasted, but I was saving it for later. For her to go the extra mile to cut my fruit and offer to toast my bagel was above and beyond. The atmosphere here is cozy and not too quiet or loud. Parking is easy as it is in a strip mall with Costco and Best Buy, but on the other side, so the Costco and Best Buy crowd don't park there (unless they feel like hiking to those stores). read more

Panera Bread - Autumn squash soup and bbq chicken salad - Sandwiches Near Me - Lacey, Washington

I went during a non-busy time (late Sunday evening- it was not closing time though)There was one customer in front of me but no customers behind me for about 10 minutes. The cashier was good. We sat down and ended up waiting 25 minutes for our food - a soup and a salad. I got up to get a refill and they are screaming about the size of my salad, they are confused if it is a whole salad or a side salad. I went back to my table and checked the receipt. No doubt about it- it was a full salad. When they brought our food they brought the wrong side items (can't have bread due to allergies). When I asked for chips instead of the bread, she acted annoyed and brought it 4 minutes later like she was doing us a favor. I checked the receipt again- and it said chips for each meal. Careless mistakes and bad attitudes. I'll visit again because it is Panera- but this location needs to pay more attention to detail during non-busy times. read more

Candice working the late night shift 9-28-13 did a fantastic job despite working on Saturday night. Thanks again for the excellent service. Its all about finding good talent at large chain restaurants that make people keep coming back. Thanks again! read more

I seldom give any time or space to chain or franchise restaurants but I do have to give a very positive nod to Panera. Unlike a few others, I've never had an issue with the service. I like their food, especially the french onion soup. I like the feel of their space, especially the one in Hawks Prairie, and I really like their overall approach to business. They seem to take good care of their employees and do give back to the community. Thumbs up for Panara. read more