3 days in a row, I paid for a large coffee. Even after asking for a large coffee cup, they refused to give me one. I'll drive to Jessup from now on. read more

New so give it some time. It's not really that bad. It's the same quality of food and dining experience, which is good. Drive thru is a great idea. I am glad for that so this will be my regular exit from the highway. read more

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Some of the issues I've run into since I started getting lunch here: * Avocado on baja bowl outright forgotten or not added because it wasn't ripe. No warning that there was an issue, just given food without a key ingredient. * Random different pastry instead of what I ordered. * Waited for 30+ minutes past when my order was supposed to be ready. Gave up and went for a refund. Manager had to go 'in back to check something' and came back ~5-10 minutes later to complete the refund instead of just completing it. So many people waiting on food they didn't all fit near the counter. * Thought the first time was a fluke, but it happened again. Waited 30 minutes past when my order was supposed to be done. Went in to see a huge line waiting on food again. My name wasn't even on the LCD showing upcoming orders which was completely full. Gave up and left, calling later to get a refund. At this point I won't be back. There are not a lot of options for lunch in Linthicum, but you should steer clear of this place. Consistent problems like this point to bad management, and when management is the problem things usually don't get better. read more

Horrible customer service. I called ahead to place and pay for an order to confirm they had bread bowls available. Whoever answered the phone took my order and confirmed that they had them. When I got home and opened the bag there was no bread bowl but 6 pieces of bread with the soup in the side. Literally made zero sense why there was any discrepancy given the fact that I took the time to place my order to ensure they had them ready. I called back to ask why this occurred and why I was contradicted and of course I was not given a straight answer or provided a means of correcting their mistake. Seriously ridiculous I've never had such horrible service at a Panera. Not only that I was also hung up on when I voiced that this is just unacceptable. read more

This place is really going to sh*t. I came here at lunchtime to go through the drive through, and the drive through was CLOSED. Sign said because of "staffing issues". I went inside to order a sandwich, and they were out of pickled red onions. It was only noon, not late in the day. So I left. I went from going through drive through, to going inside to order, to leaving with no food. What a sucky experience. They need new management here. read more

When going through the drive through make sure your order is correct. I have gotten home with my order to find it is not correct but too far to go back. Not happy read more

While delivering a catering for another restaurant it was discovered that there was a mixup with some vegetarian sandwiches. I quickly ran to Panera and Tyler and his team were very accommodating and saved the day! Thank you so much to Tyler and Katherine at the register for helping me out! You are awesome! read more

They are sooo short staffed here on a Sunday evening at 630. Took 5 minutes for a young man to come from tge back to take our order. It looks like only 2 employees are running the place. It took 30 minutes and the two salad and sandwich order (not big) to be ready. The guys are doing their best but this is not enough staff. read more

Do not use the drive thru. You will sit there for atleast 30 minutes. I get it that it's not fast food but they either need to get rid of the drive thru or develop a different process. The reviews on here about the drive thru are absolutely true. read more

Panera has, easily the best bagels in this area. the bear claws are fantastic and like their bread is excellent. all around very good. this location is a good store, but very busy read more

Ordered online for delivery but there were multiple things wrong with the order. First, they forgot the 2 drinks we had ordered. Second, the 2 sandwiches we ordered were vegetarian. Only 1 sandwich actually came veg. Down 2 drinks and 1 sandwich. Plus is that it came semi on time. read more

I just went through the drive through for lunch today. I ordered a bowl of tomato soup with a French baguette. The soup looks like a cup, not a bowl and the baguette is so stale I could not eat it. Very disappointed. read more

Honestly 0 stars this store is unorganized and rude employees. We ordered our team lunch online 2 days in advance so the store was aware in advance size and scope of the order. After waiting 30 minutes after pick up time requested for the order to be completed. I asked twice if this was everything and was ensured everything was there the manager packed it personally. Upon return to my job site to hand out lunch to my crew half the order was missing or wrong. I called back was given an attitude from Nicole and Manager ( I think his name was Bayless) about how short staff they were and that the items I got were all he saw on my order. After getting him to reopen the order and going over all the items missing he requested we drive back because they were unable to deliver these items. I had a meeting to go to so my lead picked up the order which was still missing a quarter of the items. Besides missing items, we had items prepared wrong and underdone bacon on one of the sandwiches. We called back again Nicole who answer had such an attuite about our order yelling to the manager when we called about missing more items saying "IT IS HER AGAIN CALLING TO COMPLAIN SHE SUCH A PAIN IN THE ASS" We spent 400 dollars for a lunch to only to spend 2 hours going back and forth and still missing a quarter of our order and undercooked bacon on sandwiches and unfed employees. We will never use your business again for monthly lunches for our team. I will also not be using your business again outside of my job. read more

We order from this location at least once a week. My last 6 orders my salad was shorted chicken, this past week I had two salads shorted chicken and was missing a half sandwich. When you are trying to be socially responsible and stay inside it is troublesome to have to constantly go back inside to get your order right. This time we opted to just not go back and accept the order as is. read more

What happened to the salads at Panera? I thought they had some veggies other than lettuce. What a disappointment. Some wilted romaine with a tiny bit of almonds and wonton crisps is not a salad. It's boring!! Instead you should find a Nally Fresh! Now they know how to make a salad!!! read more

I was on a trip going from Texas to the tristate area which is roughly a 26 hour drive. I made a stop to get food and panera sounded pretty good at the time. I ordered my food for me and the rest of my family that was in the car with me. After I pulled away from the drive through I was looking through the bag and I was handing out the food and mine was missing. So instead of driving around again I walked to the window and startled the parked driver when he was waiting for his order. It took me a couple minutes to even get there attention and when I did, I informed them about my missing food and they looked at me like I had 10 heads. Then I waiting awkwardly while car after car drove passed me until I finally got my food. The food itself wasn't bad but the chips were hard, non-salty, and burnt. read more

I gave this Panera Bread 2 stars because the staff that provides the food are friendly and fun. Today (9/17/2019) they were running behind on orders; however, their communication with us made things better because they took the time to address me and the other patrons waiting to let us know that they would be with us shortly. Then they apologized again for the wait when they provided the food. (BTW everyone working with the food are people of color, not a judgement this is fact) However, on two separate occasions, I have encountered rude and unfriendly employees at the register. (BTW all the cashiers I have encountered are of European descent) This morning (9/17/19) I asked the cashier what is a grain bowl, she handed me a card and then told me where to pick up my order. I was like you aren't going to tell me what's a grain bowl, she was like it is on the card. Wow! There was no one in line behind me so I wonder why she wouldn't take the time to explain this new product that they are trying to sell. On Tuesday (9/10/19) I went to Panera to get dinner before my 6 pm meeting. The young lady wasn't behind the counter because she was assisting another customer (an older white woman) while I was patiently waiting at the register. When she came to the register it was not the same register as the one I was waiting. I stood there for another 5 minutes before I asked the cashier is there someone here who can serve me and she says she can help me. Maybe it's me but I shouldn't have had to ask this young person to assist me. I always thought when you work in the service industry it is the person workings responsibility to provide service. The only thing I can think is that these young white girls have a problem servicing black people. I noticed that they are always very pleasant with the white customers and less friendly with the customers of color. Maybe they should be the ones working behind the scenes. These microaggressions are reasons for me to no longer patronize this Panera Bread. I have been a customer for many years and have never experienced these problems before. I want to be clear this is a complaint about service received. I pointed out the racial disparities because the climate of this country now makes these differences relevant to many. read more

Have been there twice. Very good location. I went through drive through for a sausage egg and cheese on a bagel. They asked over easy egg or scrambled? I ordered the over easy and when i opened it 2 miles away it was scrambled. Next was a pick up at lunch for myself and a few coworkers...no silverware or napkins provided. They are not hitting the mark at all. Employees look bored and are just standing around, nor do they greet you upon entering. Sad, we have a lot of corporate lunches and will be taking the business elsewhere. read more