Since when do you put grated Parmesan on Caesar Salads? You used to shave fresh Parmesan into them! If I wanted my cheese powdered on a Caesar salad I would've gone to McDonalds. No croutons either? I want a refund. read more

A woman named Anastasia was yelling at another employee while we were mid order. It was very unpleasant as she took her anger out on the poor girl and us as well. The woman got our order completely wrong as well, I won't be coming back to this location. read more

So-So New England Style Clam Chowder. My clam chowder was more like clam soup. Very watery and not creamy enough. Also not enough clams in it. For my bowl size serving, perhaps 4-5 tiny clams in it. read more

I used to love this place but something has changed. Orders take forever now and this morning I came to pick up my "rapid pick up" and they guy looked at me like I was crazy when I asked about my order. It wasn't ready. I might as well just come in and ordered. Not convenient. read more

Wish I could give 0 stars. Went in today because my son just got braces and wanted somewhere with a nice soup selection. My wife is allergic to wheat and asked the cashier if she had any options, the girl said that all the soups were GF and Vegan. After receiving our meal, my wife began eating her soup, she dosent always trust employees knowledge so decided to Google GF options. Come to find out the soup had wheat. I went to talk to Randy the Assistant manager, all he did was refund the soup with no sympathy for the mistake, he was very rude and argumentative with me. Long story short they need to train their employees of allergies and not just assume. As we speak my wife is throwing up for being exposed to food shes allergic to. Randy was not nice....never eating there again. read more

I'm really not sure why the low rating. My family has always had great experiences. The store is usually very clean, bathrooms are clean and don't stink, and the food and selection is excellent. Recently we have had an employee named Beejay (according to our receipt) has helped us. Either as a cashier or bringing us our food. He is amazing. Very friendly and extremely polite. read more

My mom ordered the Asian sesame chicken salad. When we received it there was no chicken. Thank goodness my salad had chicken on it so I was able to share. Come one Panera. Missing out on the main protein in a salad? Please do better. read more

We were on our way home from Portland and drove out of our way from I-5 for Panera because we wanted 1) a predictable meal 2) a healthy meal. The number one thing at the top of their menu is their blt chicken sandwich. "Sorry, we are out of bacon. Will you accept chopped/crumbled bacon? ". So $20 for a whole blt chicken sandwich and a bow of vegetable soup.......yes, that's $20.... Then, they bring out your soup and they say "we are out of apples. Would you like us to substitute bread or potato chips?" What the heck- Panera out of apples? We are done with Panera- way too much money and you don't even have the main things on your menu in stock.......Fail... read more

They get 4 stars because I love love love there cheddar broccoli soup and bread bowls but the last sandwich ingot was sad it was supposed to be a steak and white cheddar? The steak was see through thin and only one slice. read more

Never Panera bread .. again... not in Olympia anyway... worst customer service ever Sunday March 10; order 2 bread bowls for two ppl; 2 bottles of water and 2 chips; got 2 bowls on one plate with 1 bag of chips, 2 cups of ice and 1 bottle of water;; went back in to get a separate tray and was told no by cook.. said where do you expect me to put the other bread bowl...... she said "on the table" how disgusting... cashier said,,," I gave you two cups for your water." ... well, I ordered 2 bottles of water and asked for cups of ice ONLY because the water was ROOM temperature.. read more

This use to be my favorite Panera Bread location up until Mother's Day. Bagels halfway burned, received half of the order. What happened? And today the same, half burned bagels, one bagel missing ?! Did management change, or what is happening? I hope they will fix it, because Panera Bread is usually OUTSTANDING, GREAT CUSTOMER SERVICE & FRIENDLY. Please bring back the old ways. read more

This Panera location just seems to get worse over time. I went last night and I usually get the same salad (how can you screw up a salad) but thought I'd try something new so I ordered the chicken soba noodle bowl. YUCK!!! I'm assuming the broth is concentrated and they add water to it....?? Well, mine was still concentrated. You can see the film or whatever it was on the sides of the bowl. I added 2 glasses of water and it still tasted weird. It was spicy which I wasn't expecting - just a weird taste and it wasn't the cilantro. I'm assuming it had cilantro - I didn't taste any. The chicken was okay, I had a chunk of spinach, 2 mushrooms and no sesame seeds. The manager (I'm assuming) came by and asked how it was and I was honest. She said it's supposed to be that way. It sure didn't look like any of the pictures. Oly Panera just lost my business - service and portions have really gone downhill. read more

Panera Bread - Chicken soba noodle bowl - Sandwiches Near Me - Olympia, Washington

Looking for bagels and lox not on the menu!! I really wanted and bagel with like lox waited 20 min in line for them to not have it:(. I was super hungry by the time I ordered and the bagel and cream cheese were less then what I would have expected. read more

Food good but 30 min in the drive through and 12 dollars a meal for fast food is just straight booty cheeks, they really need to improve the process read more

Had a nice lunch with my wife , I enjoyed the new Tortilla soup, but the whole experience was over shadowed by the dirty water glass my wife was drinking out of , It had pink Lipstick on the rim of the glass. That just goes to say that the dishwasher does not use hot enough water to melt and clean off lipstick. I got a sickening feeling wondering what the other restaurants utensils and dishes were like in this establishment. We will never go there again. read more

I have never been so disappointed and appalled by a food establishment than the last time I went to this location. My friend and I ordered our food and waited. After a substantial amount of time passed, we watched them put our plates on the table two away from us. I didn't think this was a big deal because I know about their policy. However, the couple who got our food told the workers about the incident and it took two employees to figure out what went wrong. When they brought that couple their correct order, they took our food and brought it to our table. They didn't explain what had happened and expected us to eat food that has been sitting for 10+ minutes, and was at another table. We filed complaints to corporate, but they told us that there was nothing they could do to enforce their employees to abide by the health standards. I wish I could give them zero stars. read more

Coffee is passable, food is standard, staff is kind. But the WORST part is the men's bathroom sink has been leaking for no less than 4 months and it kills me every time I go here. Fix your cursed hot water handle in the men's room! How do your employees see that everyday for months and not mention it?! Update: the hot water tap has been fixed and is no longer leaking. Thanks! read more

The broccoli cheese soup in a bread bowl was yummy. I wish the staff were a little more attentive. I couldn't understand the cashier as she kind of mumbled. read more

Beware if you use this location. Rapid pick up is not rapid. Made a simple order a day in advance for a pickup. Arrived 7 minutes after pick up time and my order was no where to be found. Waited another 8 minutes in line to figure out what happened. read more

Having come to this Panera for years, I am really confused at what's happened in the last 2 months or so. My order used to be perfect. I got exactly what I ordered whether I was in the drive-through or I went inside, and everything was hunky dory. This isn't the case lately. I've left the place missing the proper flatware to eat (no spoons came with my soup, or no forks with my salad, or fork with my soup, etc.) or in one case, I was missing the actual salad that was my meal. What was in the bag was actually the rather heavy baguette when I ordered chips in the first place. I really love Panera's food and their business practices. Please, Olympia Panera, fix your sh*t. read more

We enjoy this as a quick curbside option but it's not unusual to not receive your entire order (even on online orders) so check your bag before you leave! Yesterday for example on a simple order for four people 3 things were missing and we had to go inside and ask for them. read more

I couldn't agree more with Carol K. when she said "This is the most consistently INCONSISTENT food-place I have been to :( When they get it right, it's very good and very convenient. When they get it wrong (at least 60% of the time) it's frustrating and annoying." After getting wrong sandwiches or just plain disappointing sandwiches, we wrote off going here for lunch or dinner. We DO still stop in for a breakfast sandwich, the breakfast crew hasn't made any mistakes. And the breakfast sandwiches are really good. I love the calorie information on the menu. I do love the soup, and sandwiches when they are correct, and usually every few months I forget how disappointing they are we go throw money away. read more

Literally just ordered a Greed Goddess salad off of Door Dash, but Panera still delivers their own food which is fine. For one, they gave me a half order when I paid for a full, second I added chicken an received none. Now it is impossible to get ahold of them via phone or email. I'm super upset because we order from them frequently and they continuously leave things out or mess up our order. read more

Very disappointed the last few times we've been there. Dirty floors, booths and bathrooms. Men's bathroom with wet floor around the urinal which must have overflowed. So as I walked out there is a carpet where the drink fountain is which I'm sure was being used to wipe the soles of shoes off. Unsanitary place. I enjoy eating there less every time I visit. read more

I have ordered from this Panera about 10 times now and they have literally NEVER gotten my order correct. I LOVE Panera and this one is the only one I can get Uber to deliver from. Unfortunately this will be the last time. From missing items to cold food and incorrect orders. This is a sad day for me. Bye bye Panera. read more

Pretty good stuff! I have had Panera a few times now, as it is fairly close to my work and my employer used them for catering a time or two. Enjoyed the mac 'n' cheese, as well as the panini I had (chicken something). Not spectacular, but definitely worth a visit, as it doesn't taste like fast food. I would recommend the mac 'n' cheese, and I am not even a big fan of it in general. Panera's is made with shells and white cheddar... mmmm good. That said, Panera doesn't cost what fast food costs, either. I bought mac 'n' cheese and a panini and spent something like $15 bucks... seriously! In addition, the drive thru is annoying as others have said. At a sandwich place like this you end up needing more time than any drive thru employee worth their salt wants to give you. So if you eat here and are a first timer, just get out of the dang car and go inside, and expect to pay more than you would at Jack in the Box.You can also join the Panera club and get a fancy card if you want, though I am not sure what the benefits of that are. Enjoy! read more

A Panera with a drive-thru?! Am I seeing things? Oh wait, I'm not in California anymore.... After not going to a Panera since last summer, I was actually excited when I saw this place while driving by the mall. The one thing I can say about this chain is that it's almost always dependable in terms of quality and flavor. When I come here, I always order one of two things: 1. An asiago cheese bagel with schmear or 2. The "you pick two" combo with 1/2 a sierra turkey w/o onion and the creamy tomato. The sandwich was almost typical of what you'd find at any other Panera with the exception of a little too much chipotle mayo. I mean, the thing was doused in it! However, upon scraping half of it off, it was just as I remembered! The creamy tomato was good! I LOVE the croutons they put in it! In fact, I'm a little obsessed with them! All in all, this place is good, affordable, and almost always dependable. Sometimes it's nice to know what you're going to get before you get it! read more

Good. Soups are great and service was decent. Worst part is the drive thru. Seriously? Also I have had one issue where I purchased some bread to go, got it home and the next day it was moldy on bottom. Grrr. Wasted that money. Great soups, sandwiches are good too. Pastries are tasty! read more

Wow!! Awful! The guy who tried to make my breakfast sandwich missed the avocado, and put it together upside down so it fell apart. While making it, he and his colleague were concentrating on miss stored ingredients and gross- picking out really wilted cilantro from the basil drawer- I asked if they could fix it- the person wearing blue (manager?) and she have a serious attitude. My sandwich came back to me- a heap of a mess! What service. read more

Panera Bread - Sandwiches Near Me - Olympia, Washington

I LOVE Panera food! But the service & organization at this Olympia location is a joke! They are always busy at lunch hour - highest volume of patrons/ longest wait to order in store/ longest wait time to receive an order is between noon and 1:30 pm M-F. And don't think for a minute that ordering online for a rapid pickup will be in any way rapid. You'll place your order to pickup 10 mins after placing said order and right as you're receiving your confirmation notice the website/app will change your pick up time and add about 20-30 mins extra to that time. So you now have to wait about 40 minutes for your order?? Wait-what? If you think that's too long to wait just know that the wait will most likely be longer than that. Rapid pickup online ordering is not a good option during these busy times/days at Panera. Actually I think Panera online orders are considered less of a priority during these busy lunch times and not a good option at all! If you're already in the store and waiting to order your food with a cashier and you're in that line that stretches out the front door, just wait it out. You're going to be late back from lunch hour no matter what if you choose to eat at Panera during the week lunch rush. There are no options for a quick order. No shortcuts. I repeat, you will be late getting back to work or classes. On Thursday 4/11/19 at 12:05 pm I was on my lunch break (noon to 1:00pm) and I had just entered Panera and was far back in the long line of people waiting to order with a cashier (only 1 person at 1 register taking orders & 2 other cashiers running around grabbing items for orders and not at their registers). I decided it would be faster if I placed my order online for rapid pickup rather than wait in the long line to place an order in person. (reason #1 for slow movement of lines- "do you have a Panera account, would you like to set one up its easy, would you like your bagel toasted, would you like your scone on a plate or boxed up, let me do that for you now instead of waiting on the next person, blah blah blah"). It took me 5 minutes to download the Panera app on my phone, place my order (which consisted of a half chicken Thai salad & a blueberry scone to go) and then pay. It was 12:10 when my order confirmed (10 min rapid pickup = pickup at 12:20) but the pickup time suddenly changed to 12:35 once confirmed online. Argh! But ok, that gives me 15 minutes to eat my food and 10 minutes to get back to work. I immediately started to realize I may have made a mistake by avoiding the long line and ordering online. I waited by the rapid pickup kiosk and NO ORDERS were completed & placed in those kiosk cubbies the entire time I waited. About a dozen people were waiting in the same area as me for their to go orders to be ready but they had register receipts in hand so I knew that they had waited in line and placed their orders in person at the cafe, not online. Those "line waiters" were crowding me! Well, 12:35 has come & gone and still no food for me. All the "line waiters" had received their food and were gone and about a dozen more NEW line waiters who came in to the cafe & placed orders in person were now surrounding me with anticipation in their eyes waiting for their "clean food" to be handed to them any second. And guess what- they weren't wrong. Every one of those new line waiters quickly had their names called and were presented with their orders. I'm steaming mad at this point. It's now 12:45 and I have accepted the fact that I would not receive my "clean food" order in time to eat it and get back to work before 1:00. I am a great driver but I cannot drive and eat a SALAD at the same time. I start to complain about my predicament out loud not caring who hears. Then 2 other people chime in and say that their online orders were due to be ready for pickup 30 & 45 minutes ago but still not ready and in the pickup cubbies. I start to think that maybe my order got overlooked or forgotten about so I try for a few minutes to get the managers attention and she finally acknowledges me. I ask about my order and she disappears for a couple minutes only to return with ....wait for it.... MY ORDER! She apologizes and explains that they are behind and my order hadn't been lost, it was indeed in queue, however not started yet. She said that she personally made my order for me. It was 12:55. Back to work I go with an uneaten salad getting limp and soggy by the minute and I feel cheated and irritated. The blueberry scone was nothing special, kind of stale, however easy to stuff down my throat while driving. Should have had them heat it up and serve it to me in a box. Ugh... So in conclusion, it took 45 minutes for me to get my simple to go order at Panera bread when I placed my order online. Now you've been warned. Cheers! read more

It's way overpriced for what you get. Macaroni was 4 dollars but I could get some fresh deli macaroni from a grocery store, which is creamier. The salad is great if you love how little there is. The bread is KILLER and nearly makes the meal worth the price. Service here is also a little sketchy. Mistakes were made last time I went. That all being said, it is usually a delightful visit and the food, though pricey, IS satisfying. read more

I'm no stranger to both the Olympia and Lacey Panera locations and "yay! I'm a fan." I've always been a creature of habit. When I find something I really like I do that dance until my soles are worn clean through and the DJ has packed his gear. The classic chicken salad has been my go to meal for those times when my body hasn't seen a vegetable in far too long. I don't see it as paying $7.79 plus tax for a salad. I feel like I'm paying to not have to go to the grocery store, chop a bunch of stuff up, grill chicken, and yadda yadda all while likely slightly hung over and depleted of the vitamins and nutrients essential to the task. Some people may say that the food isn't really fresh. Some people say it's much like the Olive Garden where things come in bags from factories in undisclosed locations. Instead of chefs there are teams of morally corrupt scientists carefully designing the next great ciabatta made with genetically modified grains, yeast harvested from in between an orangutan's toes, and baked in one of the ovens from Buchenwald. To the people that say such things I say............fine then. What I like most about Panera is what I also like about Starbucks, consistency. Consistency can be key when I need a cup of joe or a chicken salad whether in Olympia, Washington or Kickapoo, Kansas(real place, look it up) I know exactly what to expect. If I stop at a one off Ma and Pa coffee stand and order an iced coffee I don't know if the heavily tattooed nineteen year old in the g-string is going have previously chilled coffee in the fridge or is going to pour hot coffee over ice and charge me $5 not for an iced coffee but effectively a plastic cup of horribly watered down coffee with a squirt of moo juice in it. It is imperative that when I'm hungover in Kickapoo that I get a proper cup and some sustenance. If it takes a dozen teams of morally corrupt scientists to make this happen than I say so be it. Mrs. H and I took the drive-through yesterday. She got the French Baguette and I the proverbial chicken classic salad. It tasted just as delicious as the other hundred before it. Only time will tell how long I'll do the classic chicken salad shuffle but so far there is plenty of tread left on my dancing shoes and the DJ is still playing our song. read more

I went at this location for the first time today. It's only the second time I've actually eaten at a Panera Bread Co. There are so many great items to choose from. They offer several different sandwiches, soups, pasta, pastries, as well as coffee and tea. They also have a kids' menu and a catering menu. I went with the Pick 2 combination of a 1/2 Sierra Turkey Sandwich and a cup of Bistro French Onion soup with a French baguette for a side item. The portions were a good size, and one of the things I like is that they actually serve it on a plate with real silverware. They even bring it to your table. I felt as if I were getting more for my money than what I would get at a fast food restaurant. It's definitely a little more upscale. They don't offer a military discount, but they have a rewards program. I didn't sign up yet since I don't typically eat here, but I may have to check into it if I decide to visit Panera Bread Co. more often. The dining area wasn't as clean as I was expecting, but it wasn't terrible. There was only one booth available and it had several bread crumbs on the table as well as the seats. I never saw anyone in the dining area wiping down tables while I was there, so I'm not sure how often it gets done. The waiting area for take-out food also had a little bit of trash around it, so that was another area that needed a little bit of attention. There is a fair amount of parking, although the parking spaces are somewhat narrow. There is also a drive-thru if you're on the go. The staff at this location is friendly and efficient, and they worked quickly to get customers served. read more

Panera Bread - Pick 2 Combination: 1/2 Sierra Turkey Sandwich and a cup of Bistro French Onion Soup - Sandwiches Near Me - Olympia, Washington

Upgraded the rating. I really like that they offer LOTS of healthy choices - some vegetarian- and do not scrimp on the serving size either. A good value, in my opinion! read more

Drive thru is very convenient. I think Panera Bread has an awesome breakfast sandwich. Panera is a high quality brand with high standards. Coffee is kept fresh with new brews every hour. Of course, the free Wi-fi helps lounging inside. I always seem to find a table available for a west side meeting. Lunch sandwiches are good because the bread is good, duh. The pastas and salads are fresh & well done. I enjoy the Panera rewards card by giving my phone number and receiving a free bagel or coffee once in a while. read more

It's one thing to have great service on a consistent basis but it's another to have great service when things go wrong. Some of the ingredients to make my order were not available and they were out of the pastry I ordered too. I can understand the occasional mishap which I believe this was. The manager James, was very helpful and even gave me a couple free cookies as well as my correct order with substitutions. read more

Update: Sept 2016 this place actually has one of the best health inspection reports in Olympia. Not sure if they got new management or what, but seems quite safe to eat at now. Update Nov 2016: got a sandwich with some turkey that had definitely gone bad. They replaced it and gave us a free cookie. read more

Always check your takeout order before driving away. 9 times out of 10 it will be wrong. This has been the case for years.

Cold soup and bland sandwiches. Asked for our soup heated up and gave us half as much and it was even colder than before. Not impressed.

I typically love Panera and have nothing but great experiences here. Tonight's visit was extremely upsetting. Initially the service was good. We visited half an hour before closing. We asked if they would be ok if we dined in since they were closing soon and expressed we would be happy to order to go for their convience. They said it was completely fine, they still had half an hour until close. I noticed the manager was still on duty at this point in the evening. After we received our food and sat at our table to eat it, the staff began being extremely loud. They were burping loudly and saying "nice one!" Expressing that no one else better not walk through the door, loud enough for someone who might be in a bathroom with the door closed to hear I should add. Louding singing, rapping, making very strange and off putting noises. They even had some very vulgar comments at one point which I will not repeat but will say they were sexaully related and not censored. They repeated this phrase a few times, asking "are we home alone?" To the other staff to see if any patrons were still in the restaurant. They staff replied they were not alone but the phrase was repeated anyway. This type of behavior lasted our entire meal. I tried to see if the manager was still on staff before leaving but I did not see him behind the counter. I will be calling to complain as well. I hate to be the one who drops this but I work in customer service, very high up in the customer service industry. This was some of the worst service I have ever had to endure. My company even does business with Panera and I would highly considering dropping their service due to this awful instance. I do not wish to associate with people who feel it is ok to act like this while in a professional environment, while at work, or while customers are present in their establishment. I am very apualed and hope these employees who worked the closing shift on 6.16.2017 get a very stern talking to about their behaviors. read more